Permanently Closed - Palomino - San Francisco

4.1
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2636 Reviews
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$30 and under
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American

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About

This restaurant is permanently closed. Palomino has a spirited and upbeat atmosphere. They offer Pacific European fare of Rotisserie grilled meats and seafood. Palomino has a STELLAR view of the Bay Bridge and a fantastic outdoor patio!! ***Please note the patio and lounge are all open seating after 3 pm. Reservations are for the dining room only.
What 2636 people are sayingWrite a review
Overall ratings and reviews
4.1based on recent ratings
4.0
food
3.9
service
4.1
ambience
3.8
value
Noise · Quiet
77% of people would recommend it to a friend
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CaseyC
1 review
Dined on September 20, 2019
Overall2food4service1ambience3

The service was terrible. Our waiter was rude and and objected to all of our requests.

OT
vipOpenTable Diner
San Francisco
29 reviews
Dined on September 20, 2019
Overall2food3service1ambience3

The staff needs to be much more attentive to their guests. Tables are not greeted and the busing staff does not clear dirty tables in a timely fashion. The restaurant has gone down hill.

JH
vipJayH
San Francisco
7 reviews
Dined on September 18, 2019
Overall4food4service4ambience4

Food was excellent snd our waiter was extremely good. Service in the dining room just right. However, service in the bar was horrible. We waited at least 20 minutes for our drinks order to appear. We will never have a drink there again. Plus, drink prices were not reasonable. Very disappointing.

OT
OpenTable Diner
San Francisco
1 review
Dined on September 18, 2019
Overall3food3service4ambience3

The manager Tina is a disaster. She poorly manages her servers and demeans them in front of guests.

JH
vipJanH
San Francisco
44 reviews
Dined on September 17, 2019
Overall4food5service3ambience5

The waitstaff was under pressure since not all of them showed up on this day. The service was slow, but everything else was great!

JB
vipJimB
San Francisco
37 reviews
Dined on September 15, 2019
Overall2food2service2ambience2

I really wonder how Palomino stays in business. I haven’t been there very frequently, but always find the food to be mediocre. This time, the service was too. There is nothing special about this dated place.

AJ
AnaJ
San Francisco
8 reviews
Dined on September 14, 2019
Overall5food5service5ambience5

Celebrating a Birthday. Everyone was very attentive. We got seated at great table with a wonderful view. The food was delicious and we all had a great time, will be back!

l
lagunalinda
Orange County
12 reviews
Dined on September 8, 2019
Overall5food5service5ambience5

Beautiful restsurant! Warmly greeted when we walked in on Sunday morning for brunch. Excellent service. Nice varied menu. Delicious food and drinks! Next time we're in the city, we will be back#

T
vipTish
San Francisco
10 reviews
Dined on September 6, 2019
Overall1food1service1ambience3

Extremely disappointing! We use to go there and enjoyed our meal. Last Wednesday, it was terrible. Our Petrale sole and swordfish was very dry! The dishes were awful including the sides. The waiter even forgot our salad and brought our entrees. He had to go back and get the salad.

We had to wait a long time for our drinks.

The worse part was a person in our party got sick from the food and was up all night. It was a terrific experience. Will not go back.

f
fellini
San Francisco
6 reviews
Dined on September 4, 2019
Overall2food5service1ambience3

Very poorly trained staff. Waiter spilled coffee all over an art catalog on the table. Did not Say anything. Disappeared for 2 minutes and came back with a rag. Not a word said Table was grimy beautiful marble. Food very mediocre. Not the place to go.

MS
vipMichelleS
San Francisco
20 reviews
Dined on September 2, 2019
Overall3food3service3ambience4

The service started out strong but petered out. Took our plates too early and forgot to put in one of our entree’s. Love the patio seating.

OT
OpenTable Diner
San Francisco
6 reviews
Dined on August 31, 2019
Overall5food5service5ambience5

Great view and ambiance.

NJ
vipNJDiner
Chicago
4 reviews
Dined on August 31, 2019
Overall5food5service5ambience5

Stefan V did an outstanding job with service

RP
RegularPalominoPatron
San Francisco
4 reviews
Dined on August 31, 2019
Overall3food4service3ambience4

Based on this past visit, the Palomino experience was quite ordinary and unremarkable to celebrate our 30th anniversary. In the past the restaurant has been exceptional.

Our recent experience was rather mundane and disappointing.

OT
OpenTable Diner
San Francisco
13 reviews
Dined on August 31, 2019
Overall3food3service1ambience5

My companions like their salads, but my husband and I had the eggs benedict. It was not even served on an English muffin, but on brioche. That was okay, but the fact that the eggs were badly overcooked was not. They also skimped on the hollandaise sauce. Other than that it was just okay.

The service was a disaster. There were very few people at the restaurant when we went, yet we waited more than 20 minutes for drinks and finally had to get up and ask for a waiter to bring us a menu. 20 minutes later we still didn't have drinks and still didn't have an order placed. It was a complete train wreck. Again, there was no one inside the restaurant and only four or five tables out on the patio. No excuses!

S
Sandy
San Francisco
12 reviews
Dined on August 29, 2019
Overall5food5service5ambience5

We hit it at a time when the restaurant was not very busy. Good food and a very pleasant visit with our nephew who was in town. The staff was attentive.

CA
CALI
San Francisco
1 review
Dined on August 25, 2019
Overall5food5service5ambience5

Service wonderful, server outstanding, dining room lovely. Food was great for brunch!

Palomino - San Francisco - Permanently Closed
Responded on August 27, 2019

Right on Cali, thank you!

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RR
RoberthR
1 review
Dined on August 23, 2019
Overall2food3service2ambience1

Terrible place to go for eating, disordered service was terrible, the food too greasy and not worthy doe the price, in general the look of the place is oldie, in not really good shape, you could see the mess when you enter and just scattered, too pricey for such a regular greasy food, not worth at all

OT
OpenTable Diner
San Francisco
2 reviews
Dined on August 15, 2019
Overall1food2service2ambience4

They told us they could make a change to customize one of the menu items to be what my partner wanted, but then it wasn’t as they described, and it kind of ruined the evening. And my food didn’t taste all that good. Very disappointing for a restaurant I’ve always really liked.

Palomino - San Francisco - Permanently Closed
Responded on August 22, 2019

I'm sorry we didn't meet your expectations. We should have followed through and then made an effort to get it right when we didn't. My apologies. - Jeff GM Palomino

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ER
EricR
1 review
Dined on August 14, 2019
Overall3food4service3ambience4

They were slammed so I understand the slow service. It was half off on all bottles of wine so that was great. I ordered the short rib and it was delicious but incredibly small, and priced at $29, so it was a rip off. My wife had the grilled salmon and enjoyed it. Once our waiter had time to serve us, he was great.

Palomino - San Francisco - Permanently Closed
Responded on August 22, 2019

Thank you Eric. I certainly appreciate your understanding. We do get pretty darn busy, but we should have connected with you sooner. I'm sorry for the delay. - Jeff GM Palomino

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JH
vipJanH
San Francisco
44 reviews
Dined on August 13, 2019
Overall5food5service4ambience4

I had a good business meeting and the food was great!

Palomino - San Francisco - Permanently Closed
Responded on August 22, 2019

Thank you Jan! I appreciate you taking the time to write.

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MC
MimiC
1 review
Dined on August 12, 2019
Overall5food5service5ambience5

This is now our go-to restaurant in the city - the view, the food, the service: all thumbs up! Esp love that they welcome families with kids.

One minor issue: on our first visit here, I lost my black cardigan. I took it off when we were seated and had already started our meal. I believe that when the crew cleaned up, my cardigan got mixed in with the black napkins that were on the seat (we had kids and some of the napkins had fallen onto the seat). I asked the staff to check around that same night. No luck. I asked again on our next visit, a month after. Still no luck.

Palomino - San Francisco - Permanently Closed
Responded on August 22, 2019

Thank yo so much Mimi! I'm glad you had a great experience with us and I'm sorry we couldn't find your cardigan.

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P
vipPhilanthrophy
Tahoe
18 reviews
Dined on August 10, 2019
Overall4food4service5ambience5

Great menu and service. The view of the Bay is without rival.

Palomino - San Francisco - Permanently Closed
Responded on August 22, 2019

Thank you Philantrophy! You inspire us to continue our efforts. - Jeff GM Palomino

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OT
vipOpenTable Diner
San Francisco
1 review
Dined on August 10, 2019
Overall1food4service1ambience2

The service was disastrous.

Palomino - San Francisco - Permanently Closed
Responded on August 22, 2019

I'm sorry we let you down. We'll continue our efforts to improve.

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CR
vipCarolR
San Francisco
268 reviews
Dined on August 8, 2019
Overall5food5service5ambience5

Once again had a lovely meal. We had the Calamari Misto it was delicious. My daughter had the Blue Cheese salad it was huge, my friend had the Burger with Blue cheese salad as her side, I had the ChopChop Salad it too was huge and delicious. We all loved our meal, oh and the best Bloody Mary. Our server was great our water glasses were always full.

Palomino - San Francisco - Permanently Closed
Responded on August 22, 2019

Thank you Dinner. I'm thrilled you and your family had a great time with us. - Jeff GM Palomino

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E
vipEdwinl
San Francisco
3 reviews
Dined on August 6, 2019
Overall2food1service2ambience4

Haven't been to this restaurant for over 5 years for work related lunch. Food and service was better then. It's all downhill from here. Food and service needs lots of work. Not returning.

Palomino - San Francisco - Permanently Closed
Responded on August 22, 2019

Darn Edwinl, I'm sorry we missed the mark. My apologies. - Jeff GM Palomino

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P
Pasq
San Francisco
2 reviews
Dined on August 3, 2019
Overall2food2service1ambience1

The customer service is really abhorrent. I would never recommend.

Palomino - San Francisco - Permanently Closed
Responded on August 22, 2019

Thanks for the message Pasq. I'm terribly sorry for the service you received. We should have done a better job. No excuses. I would like to make it up to you if you decide to give us another chance. - Jeff, GM Palomino SF

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OT
vipOpenTable Diner
San Francisco
24 reviews
Dined on August 3, 2019
Overall3food5service2ambience4

Food was great but service was really bad...slow from the get go, messed up our drinks and took 2 servers 5 different times before we got appetizers. Even longer for entrees. And the place was only a third full at best.

OT
OpenTable Diner
New England
2 reviews
Dined on August 3, 2019
Overall3food1service2ambience5

Food is terrible and overpriced but the view is good.

OT
OpenTable Diner
Washington DC
3 reviews
Dined on July 27, 2019
Overall5food5service4ambience5

Nice patio, and good food!

R
Renee
San Francisco
20 reviews
Dined on July 21, 2019
Overall1food1service1ambience1

Palomino has been a favorite of ours for over 20 years because of its great service, food and location. However, today was a complete surprise - it was awful. We showed up on time for our 1pm reservation for 4 people. We were seated outside and given menus and then we waited... Finally, one of our party went in and reminded them that we were there, after which someone brought 3 glasses of water (for 4 people) and took our orders for drinks (2 coffees, 1 club soda and one glass of Roederer champagne) and food. Again, we waited. Again, one of us went inside to inquire about our orders. Again, we waited. Finally someone brought out the coffees, the club soda and set down a glass and announced "Champagne." We pointed out that there were no bubbles, at which point he said "Chardonnay" and took away the glass. I don't recall him apologizing. Again, we waited for food and my wine. When no one returned within a reasonable amount of time, we left. At this point, we had been sitting there for 40 minutes, with nothing to show but 2 coffees and a glass of water. I am really surprised and disappointed that one of my favorite restaurants has fallen so far. If this were my first visit, I would never come back, but as I've seen Palomino in better days, I'll just say that I won't be back anytime soon. I should also add that the "servers" were standing around and chatting most of the time.

a
amandag
Central Coast
1 review
Dined on July 18, 2019
Overall5food5service5ambience5

Visiting San Francisco for a wedding and randomly picked this place for dinner. The patio was packed