Otis & Henry's - Isle Casino Waterloo

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1. CH

   CarolynH

   1 review

   4.0

   1 review

   Dined on March 13, 2020

   overall4food3service5ambience5

   My only complaint being the Rib Eye steak was not of the quality normally served. Walleye meal was fantastic.

   Otis & Henry's - Isle Casino WaterlooResponded on March 20, 2020Thank you for your review Carolynh! We appreciate your feedback and hope to see you again! Sincerely, Otis & Henry’s Steakhouse

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2. LL

   LeanneL

   Des Moines

   1 review

   5.0

   1 review

   Dined on March 8, 2020

   overall5food5service5ambience4

   Main entrees were wonderful (one had steak/two had pasta). Our waiter was very attentive.

   Otis & Henry's - Isle Casino WaterlooResponded on March 13, 2020Thank you so much for your review, Leannel. We really appreciate you taking the time to share your experience with us. So glad to hear you enjoyed your visit to Otis & Henry's Bar & Grill Waterloo. Hope to see you back again soon! Thanks, Otis & Henry's Bar & Grill Waterloo

   Report
3. GH

   GeneH

   1 review

   2.0

   1 review

   Dined on February 15, 2020

   overall2food2service4ambience4

   All in our group thought the salads, bread and appetizers were very good. The main course, 2 walleye and one ribeye and one fillet to be well below average. The ladies did not care for the seasonings on the walleye and the guys steaks were low quality and not prepared the way ordered. One steak was nearly well done when ordered medium rare and my steak was rare when ordered medium.

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4. CM

   ColletteM

   1 review

   1.0

   1 review

   Dined on December 1, 2019

   overall1food1service2ambience1

   Initial order was good. However, we waited 20 minutes for our drinks. Then the server disappeared for another 20 minutes before our order was taken. The order finally was taken and additional drinks ordered. Server stopped by every 10 minutes or so and checked on us. Still no food as we observed guests who had arrived after us finishing their meals and leaving. We contacted our server and she admitted that our order had been misplaced and she would expedite ours. 20 minutes later our food arrived. The ribeye steak was nearly inedible due to the amount of fat on the steak and then came the filet. It seemed to be odd shaped and looked grisly. When the server confronted the chef he admitted it was a sirloin! They had substituted it when our order was so tardy and the sirloin from another order was ready. When the hostess was made aware of the situation she immediately ''corrected' it by adjusting the bill for the sirloin!! Well thank you, but that seemed a little small. We had been at the table for one hour and 45 minutes and couldn't hardly eat two of the four meals and we still owed $109 !!!! How would you rate the dinner? Happy Anniversary

   Report
5. GW

   GeorgeWscooter

   1 review

   3.0

   1 review

   Dined on November 22, 2019

   overall3food3service3ambience2

   We eat at the casino at least once a week. It was my birthday and this was the first time that we ate at the steakhouse. The salmon that my wife had was fishy tasting and overcooked. My ribeye steak was grisly and tough. We did not care for the lettuce wedge. Yesterday we ate at the Brew Brothers and I had a steak. The steak you could cut with a Fork, needed no steak sauce had no Gristle and was delicious. I brought this to the attention of greeter at Brew Brothers. We have never gotten a meal that was not excellent Brew Brothers. I'm sorry for the negative critique but I'm just trying to be honest.

   Otis & Henry's - Isle Casino WaterlooResponded on December 2, 2019Hi George, we appreciate you taking the time to leave a rating and review. We are grateful for your feedback. And hope you'll give us another try sometime.

   Report
6. PB

   PaulB

   Las Vegas

   5 reviews

   4.0

   5 reviews

   Dined on November 9, 2019

   overall4food3service3ambience3

   The food was ok. Service was ok.

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7. DS

   DeannaS

   Chicago

   5 reviews

   vip
   1.0

   5 reviews

   Dined on October 25, 2019

   overall1food2service2ambience1

   The smell from the casino was TERRIBLE! The food was not that great. Steak cuts lacked in quality.

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8. MA

   MarlynA

   1 review

   4.0

   1 review

   Dined on September 21, 2019

   overall4food4service3ambience5

   Server outfits do not fit the quality of the food or facility

   Report
9. T

   Thorse773

   Des Moines

   19 reviews

   4.0

   19 reviews

   Dined on September 21, 2019

   overall4food4service3ambience3

   So so experience you might expect at the buffet. Not what I expected at the steakhouse. Very disappointing, manager actually brought down the level of service and ambiance.

   Otis & Henry's - Isle Casino WaterlooResponded on September 24, 2019Hi Thorse773, thank you for sharing your review. We hope you'll give us another try and have an even better experience.

   Report
10. k

    keithw

    Tampa

    1 review

    5.0

    1 review

    Dined on August 24, 2019

    overall5food5service5ambience5

    we had a nice experience! great food and waiter was attentive and pleasant-will not hesitate to go back again

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11. TD

    TD66

    Washington DC

    1 review

    4.0

    1 review

    Dined on August 23, 2019

    overall4food3service4ambience5

    We had celebrated our 50th Anniversary early with our family. So we decided to do s “stay vacation” and somewhere new in a different venue on the actual day. They treated us at the door, gave us a fun seat overlooking the casino, highlighted the smoked ribeye, and ended with a special creme brûlée with 50 written on it.

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12. OT

    OpenTable Diner

    Portland

    2 reviews

    3.0

    2 reviews

    Dined on July 21, 2019

    overall3food4service1ambience3

    Over cooked lobster, tiny wedge salad, and horrendously slow service. Amazing smoked steak!!

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13. RA

    RobertA

    Indiana

    1 review

    4.0

    1 review

    Dined on July 7, 2019

    overall4food4service5ambience4

    Very friendly server. Immediate seating with reservation. Pasta was good but my steak was low quality.

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14. ML

    MichaelL

    1 review

    5.0

    1 review

    Dined on June 22, 2019

    overall5food5service5ambience5

    Went here as two brothers out enjoying a night out for some beer and good food. We both found the mini wedge salad to be a bit odd, were used to having places actually chop the lettuce and ingredients up together. Yet the blue cheese dressing was pretty good overall. The smoked ribeye had amazing flavor and required absolutely no A-1. Which says something about the steak flavorfulness. Mashed potatoes also had good flavor, not over powering with the garlic. Was a nice sized portion as well. The only thing I wish was that they had a better tap beer selection, while yes they have a great wine selection. Just wish they would bring the tap beer back.

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15. GM

    GaryM

    Des Moines

    2 reviews

    5.0

    2 reviews

    Dined on June 15, 2019

    overall5food5service5ambience5

    My husband Gary Marshall asked the gal hostess, if it would be possible to have the walleye dinner made with breading. She asked the cooked and they were more than happy to make it any way we wanted it. It was GREAT, the BEST walleye my husband ever had. I had a steak and it was cooked to perfection. Everyone was very pleasant and we had a terrific night out. Got to gamble at the table and play the slots. Gary and Shari Marshall...... PS we have never had a bad meal at any of your restaurants!

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16. MT

    MexTex

    Des Moines

    1 review

    4.0

    1 review

    Dined on June 15, 2019

    overall4food4service3ambience4

    The food was very good, however, the service was slow and needed more immediate attention to the guests in the restaurant. all in all it was good.

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17. GM

    GeraldM

    Des Moines

    2 reviews

    2.0

    2 reviews

    Dined on June 8, 2019

    overall2food1service4ambience3

    The food was not even warm, baked potatoes would not even melt the butter, steak was luke warm, fish was only luke warm. Service was okay.

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18. DM

    DannieM

    1 review

    5.0

    1 review

    Dined on May 31, 2019

    overall5food4service5ambience5

    Great place to spend a quiet evening and enjoy a good meal.

    Report
19. LB

    LoriB

    Des Moines

    1 review

    4.0

    1 review

    Dined on May 12, 2019

    overall4food3service4ambience5

    We love eating here. Lately seems we have been going once or twice a month. My husband's New York strip tasted amazing. It was the first time I was disappointed with my prime rib. Usually it melts in my mouth and has great flavor. This time is it was hard to cut and very chewy. Prefer the old menu. The salads before were awesome. Now the iceberg doesn't seem to go with high quality steaks. Also enjoyed getting the veggie of the day before and had many delicious options in the past. Great service and ambience!

    Otis & Henry's - Isle Casino WaterlooResponded on May 16, 2019Good Morning, Lori, thank you for taking the time to leave a review. We truly appreciate your feedback. We are thrilled to hear you enjoyed the New York Strip and the atmosphere and service. We will forward your feedback to our Food and Beverage management. Thank you!

    Report
20. JO

    JohnO

    San Francisco

    2 reviews

    5.0

    2 reviews

    Dined on May 11, 2019

    overall5food5service5ambience5

    Favorite place for a special occasion. Excellent food, service is super, special order non-alcoholic drinks, great view of the casino! Love it! Thank you!

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21. KE

    KEVIN

    Minneapolis

    1 review

    4.0

    1 review

    Dined on April 28, 2019

    overall4food4service4ambience5

    We enjoyed our meal very much - will go again! Thank you

    Report
22. JA

    JoanA

    1 review

    4.0

    1 review

    Dined on April 27, 2019

    overall4food4service4ambience3

    Overall a good place to dine. Food was good although it seemed to take a bit of time. The waitress was quite good and attentive to our group of six. The air conditioning was cold even for myself whom is usually a warm person.

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23. LB

    LoriB

    Des Moines

    2 reviews

    5.0

    2 reviews

    Dined on April 21, 2019

    overall5food5service5ambience5

    We enjoy coming here. Nice atmosphere, friendly, helpful people that work here and delicious food!

    Report
24. NT

    NancyT

    1 review

    5.0

    1 review

    Dined on April 20, 2019

    overall5food5service5ambience5

    We had a wonderful meal, 4 of us each tried something different and each person loved their meal. It happened to be my birthday and the free desert was a huge success and we all enjoyed splitting it. a great time was had by all!!!!

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25. DN

    DaveN

    San Francisco

    1 review

    5.0

    1 review

    Dined on April 12, 2019

    overall5food5service5ambience5

    It is a very good sirloin steak and a friendly place to relax and enjoy.

    Report
26. GM

    GeraldM

    Des Moines

    3 reviews

    3.0

    3 reviews

    Dined on March 23, 2019

    overall3food2service3ambience4

    Right now I would not recommend this to a friend. The wait for food was too long. When the food came it was not hot. The baked potato was luke warm and the steak was not hot. Steak flavor was okay but not being hot detracted from its goodness.

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27. JL

    JoyceL

    1 review

    5.0

    1 review

    Dined on March 23, 2019

    overall5food5service5ambience5

    I had the opportunity to entertain my family (son, grandson, great granddaughter) at Otis and Henry"s on Mrch 27. The Prime rib dinner was excellent, the service was great. Very pleasant evening. Kuddos to the Isle Hosts for their assistance in making this a special evening for all of us.

    Report
28. C

    Clay

    Des Moines

    2 reviews

    4.0

    2 reviews

    Dined on March 17, 2019

    overall4food4service2ambience4

    Food was a good value for the price. I’d gladly visit again. I’d hope for a little more prompt service next time, we waited more than I’d like for drink orders each time.

    Report
29. DO

    DanO

    1 review

    1.0

    1 review

    Dined on March 1, 2019

    overall1food3service1ambience1

    We went here for our anniversary. Our waiter was awful. He knew nothing. We had to ask if there was a special. It was a Friday night. He had to leave to go ask the chef. Our crab cake appetizer was not even warm. Ordered a martini that didn't come to our table until appetizer and salad were there. So very disappointing on our special night. What a waste!

    Report
30. SH

    ScottH

    1 review

    5.0

    1 review

    Dined on February 15, 2019

    overall5food5service5ambience5

    Perfect set up for valentines dinner will book again next year

    Report
31. PF

    PaulF

    1 review

    3.0

    1 review

    Dined on February 15, 2019

    overall3food3service4ambience3

    For the most part, food was good. However, not served warm enough and, after a glowing review of the tenderness of the pork steak, it was not. Prime rib was excellent. Server was very good. So, an average experience overall. Certainly not bad enough to never return!

    Report
32. LB

    LynB

    Charleston

    11 reviews

    4.0

    11 reviews

    Dined on February 15, 2019

    overall4food3service4ambience5

    We made a reservation fir Valentines Day...it was a set menu with limited choices but we knew that before going! They had live music...nice touch!

    Report
33. M

    Micahsd

    Des Moines

    4 reviews

    5.0

    4 reviews

    Dined on February 9, 2019

    overall5food5service5ambience5

    Never had a bad experience here...love the Cajun chicken pasta.

    Report
34. GM

    GeraldM

    Des Moines

    3 reviews

    4.0

    3 reviews

    Dined on January 27, 2019

    overall4food5service4ambience4

    food was good but the wait for food was too long. Our birthday guest never did get her free dessert.

    Report
35. NA

    NormaA

    1 review

    2.0

    1 review

    Dined on January 6, 2019

    overall2food1service1ambience3

    We made a reservation and it was confirmed, but when we arrived on time we were told we would have to wait because they had just seated someone and they "didn't want to overwhelm the server." We left and came back 15 minutes later and were seated. The service was so slow. We didn't get any bread before the meal nor did we get the appetizer we ordered. My prime rib was good, but my husband's shrimp was overcooked and tough. This used to be our favorite place to eat and we often brought friends and family. We won't be coming back. If we do eat at the Isle it will be at the buffet or Brew Brothers. We will have to find a new classy restaurant to go to for special dates and celebrations. This is the second bad experience we had at Otis and Henry's. We went there in June for my birthday and this time it was for our 48th wedding anniversary. Such a disappointment.

    Report
36. SC

    SteveC

    1 review

    3.0

    1 review

    Dined on January 1, 2019

    overall3food2service2ambience4

    “Expecting better than what we received.” Had reservations for 4... Seating for what we wanted was not available, so we waited in the bar for better seating....Servers charged us too much for what we ordered in the bar—but server did pleasantly take away our wine (not house), poured it out the “so-so” nachos were recommended by our waitress, but were also disappointing. Not sure we’ll be back....was hoping for a better dinner experience. We didn’t feel this to be the “first class” experience that it used to be.

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37. A

    Aubrey

    1 review

    4.0

    1 review

    Dined on January 1, 2019

    overall4food4service3ambience5

    Server attire did not match the atmosphere, but it could be that it was New Year's Eve. Food presentation was good and server promptly upcooked our steaks when asked (it was nice they were not overcooked like at most restaurants). The only disappoinment is the lack of flexibility in substituting sides with the meals.

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38. KL

    KevinL

    Des Moines

    1 review

    3.0

    1 review

    Dined on December 16, 2018

    overall3food4service1ambience3

    Waitress forgot to bring our salads until we reminded her when the main entree was brought to the table. Lengthy wait for our food with few patrons in the dining area. The food is always good but the last few times, the service was less than expected.

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39. OT

    OpenTable Diner

    Des Moines

    2 reviews

    1.0

    2 reviews

    Dined on December 15, 2018

    overall1food1service1ambience1

    Very slow, no one there. Prime rib was extremely tough and chewy. Salads came out before appetizers. Bartender/waitress/hostess seemed annoyed anyone was in the restaurant let alone wanted to eat. Not just with us but others that also came in after us. Considering noone was there food sat under heat lamps waiting for someone to deliver to the appropriate table. The cooks looked annoyed when someone sent their soup back then it took them a good 15 minutes to send out a new soup to the table. I would not recommend this establishment for a decent night out or if you want a good expensive dinner

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40. CJ

    CarlJ

    1 review

    4.0

    1 review

    Dined on December 1, 2018

    overall4food2service5ambience4

    Service and environment great. Menu very limited for an evening full meal. Prime Rib tough.

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