Otis & Henry's - Isle Casino Waterloo

3.9
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84 Reviews
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$30 and under
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Steakhouse
Whether you’re in the mood for decadent prime rib or a classic burger, the menu is a diner’s delight. Relax and enjoy your favorites at Otis & Henry’s.
What 84 people are saying
Overall ratings and reviews
Reviews can only be made by diners who have eaten at this restaurant
3.9based on all time ratings
3.9
food
4.0
service
4.0
ambience
3.8
value
Noise · Moderate
85% of people would recommend it to a friend
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CH
CarolynH
1 review
Dined on March 13, 2020
Overall4food3service5ambience5

My only complaint being the Rib Eye steak was not of the quality normally served.
Walleye meal was fantastic.

Otis & Henry's - Isle Casino Waterloo
Responded on March 20, 2020

Thank you for your review Carolynh! We appreciate your feedback and hope to see you again! Sincerely, Otis & Henry’s Steakhouse

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LL
LeanneL
Des Moines
1 review
Dined on March 7, 2020
Overall5food5service5ambience4

Main entrees were wonderful (one had steak/two had pasta). Our waiter was very attentive.

Otis & Henry's - Isle Casino Waterloo
Responded on March 13, 2020

Thank you so much for your review, Leannel. We really appreciate you taking the time to share your experience with us. So glad to hear you enjoyed your visit to Otis & Henry's Bar & Grill Waterloo. Hope to see you back again soon! Thanks, Otis & Henry's Bar & Grill Waterloo

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GH
GeneH
1 review
Dined on February 15, 2020
Overall2food2service4ambience4

All in our group thought the salads, bread and appetizers were very good. The main course, 2 walleye and one ribeye and one fillet to be well below average. The ladies did not care for the seasonings on the walleye and the guys steaks were low quality and not prepared the way ordered. One steak was nearly well done when ordered medium rare and my steak was rare when ordered medium.

CM
ColletteM
1 review
Dined on November 30, 2019
Overall1food1service2ambience1

Initial order was good. However, we waited 20 minutes for our drinks. Then the server disappeared for another 20 minutes before our order was taken. The order finally was taken and additional drinks ordered. Server stopped by every 10 minutes or so and checked on us. Still no food as we observed guests who had arrived after us finishing their meals and leaving. We contacted our server and she admitted that our order had been misplaced and she would expedite ours. 20 minutes later our food arrived. The ribeye steak was nearly inedible due to the amount of fat on the steak and then came the filet. It seemed to be odd shaped and looked grisly. When the server confronted the chef he admitted it was a sirloin! They had substituted it when our order was so tardy and the sirloin from another order was ready.

When the hostess was made aware of the situation she immediately ''corrected' it by adjusting the bill for the sirloin!! Well thank you, but that seemed a little small. We had been at the table for one hour and 45 minutes and couldn't hardly eat two of the four meals and we still owed $109 !!!! How would you rate the dinner? Happy Anniversary

GW
GeorgeWscooter
1 review
Dined on November 22, 2019
Overall3food3service3ambience2

We eat at the casino at least once a week. It was my birthday and this was the first time that we ate at the steakhouse. The salmon that my wife had was fishy tasting and overcooked. My ribeye steak was grisly and tough. We did not care for the lettuce wedge. Yesterday we ate at the Brew Brothers and I had a steak. The steak you could cut with a Fork, needed no steak sauce had no Gristle and was delicious. I brought this to the attention of greeter at Brew Brothers. We have never gotten a meal that was not excellent Brew Brothers. I'm sorry for the negative critique but I'm just trying to be honest.

Otis & Henry's - Isle Casino Waterloo
Responded on December 2, 2019

Hi George, we appreciate you taking the time to leave a rating and review. We are grateful for your feedback. And hope you'll give us another try sometime.

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PB
PaulB
Las Vegas
4 reviews
Dined on November 8, 2019
Overall4food3service3ambience3

The food was ok. Service was ok.

DS
vipDeannaS
Chicago
5 reviews
Dined on October 25, 2019
Overall1food2service2ambience1

The smell from the casino was TERRIBLE! The food was not that great. Steak cuts lacked in quality.

MA
MarlynA
1 review
Dined on September 21, 2019
Overall4food4service3ambience5

Server outfits do not fit the quality of the food or facility

T
vipThorse773
Des Moines
17 reviews
Dined on September 20, 2019
Overall4food4service3ambience3

So so experience you might expect at the buffet. Not what I expected at the steakhouse. Very disappointing, manager actually brought down the level of service and ambiance.

Otis & Henry's - Isle Casino Waterloo
Responded on September 24, 2019

Hi Thorse773, thank you for sharing your review. We hope you'll give us another try and have an even better experience.

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k
keithw
Tampa
1 review
Dined on August 23, 2019
Overall5food5service5ambience5

we had a nice experience! great food and waiter was attentive and pleasant-will not hesitate to go back again

TD
TD66
Washington DC
1 review
Dined on August 23, 2019
Overall4food3service4ambience5

We had celebrated our 50th Anniversary early with our family. So we decided to do s “stay vacation” and somewhere new in a different venue on the actual day. They treated us at the door, gave us a fun seat overlooking the casino, highlighted the smoked ribeye, and ended with a special creme brûlée with 50 written on it.

OT
OpenTable Diner
Portland
2 reviews
Dined on July 20, 2019
Overall3food4service1ambience3

Over cooked lobster, tiny wedge salad, and horrendously slow service.
Amazing smoked steak!!

RA
RobertA
Indiana
1 review
Dined on July 6, 2019
Overall4food4service5ambience4

Very friendly server. Immediate seating with reservation. Pasta was good but my steak was low quality.

ML
MichaelL
1 review
Dined on June 22, 2019
Overall5food5service5ambience5

Went here as two brothers out enjoying a night out for some beer and good food.

We both found the mini wedge salad to be a bit odd, were used to having places actually chop the lettuce and ingredients up together. Yet the blue cheese dressing was pretty good overall.

The smoked ribeye had amazing flavor and required absolutely no A-1. Which says something about the steak flavorfulness.

Mashed potatoes also had good flavor, not over powering with the garlic. Was a nice sized portion as well.

The only thing I wish was that they had a better tap beer selection, while yes they have a great wine selection. Just wish they would bring the tap beer back.

GM
GaryM
Des Moines
2 reviews
Dined on June 15, 2019
Overall5food5service5ambience5

My husband Gary Marshall asked the gal hostess, if it would be possible to have the walleye dinner made with breading. She asked the cooked and they were more than happy to make it any way we wanted it. It was GREAT, the BEST walleye my husband ever had. I had a steak and it was cooked to perfection. Everyone was very pleasant and we had a terrific night out. Got to gamble at the table and play the slots. Gary and Shari Marshall...... PS we have never had a bad meal at any of your restaurants!

MT
MexTex
Des Moines
1 review
Dined on June 14, 2019
Overall4food4service3ambience4

The food was very good, however, the service was slow and needed more immediate attention to the guests in the restaurant. all in all it was good.

GM
GeraldM
Des Moines
2 reviews
Dined on June 7, 2019
Overall2food1service4ambience3

The food was not even warm, baked potatoes would not even melt the butter, steak was luke warm, fish was only luke warm. Service was okay.

DM
DannieM
1 review
Dined on May 31, 2019
Overall5food4service5ambience5

Great place to spend a quiet evening and enjoy a good meal.

LB
LoriB
Des Moines
1 review
Dined on May 11, 2019
Overall4food3service4ambience5

We love eating here. Lately seems we have been going once or twice a month. My husband's New York strip tasted amazing. It was the first time I was disappointed with my prime rib. Usually it melts in my mouth and has great flavor. This time is it was hard to cut and very chewy. Prefer the old menu. The salads before were awesome. Now the iceberg doesn't seem to go with high quality steaks. Also enjoyed getting the veggie of the day before and had many delicious options in the past. Great service and ambience!

Otis & Henry's - Isle Casino Waterloo
Responded on May 16, 2019

Good Morning, Lori, thank you for taking the time to leave a review. We truly appreciate your feedback. We are thrilled to hear you enjoyed the New York Strip and the atmosphere and service. We will forward your feedback to our Food and Beverage management. Thank you!

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JO
JohnO
San Francisco
2 reviews
Dined on May 11, 2019
Overall5food5service5ambience5

Favorite place for a special occasion.
Excellent food, service is super, special order non-alcoholic drinks, great view of the casino! Love it! Thank you!

KE
KEVIN
Minneapolis
1 review
Dined on April 27, 2019
Overall4food4service4ambience5

We enjoyed our meal very much - will go again! Thank you

JA
JoanA
1 review
Dined on April 27, 2019
Overall4food4service4ambience3

Overall a good place to dine. Food was good although it seemed to take a bit of time. The waitress was quite good and attentive to our group of six. The air conditioning was cold even for myself whom is usually a warm person.

LB
LoriB
Des Moines
2 reviews
Dined on April 20, 2019
Overall5food5service5ambience5

We enjoy coming here. Nice atmosphere, friendly, helpful people that work here and delicious food!

NT
NancyT
1 review
Dined on April 20, 2019
Overall5food5service5ambience5

We had a wonderful meal, 4 of us each tried something different and each person loved their meal. It happened to be my birthday and the free desert was a huge success and we all enjoyed splitting it. a great time was had by all!!!!

DN
DaveN
San Francisco
1 review
Dined on April 12, 2019
Overall5food5service5ambience5

It is a very good sirloin steak and a friendly place to relax and enjoy.

GM
GeraldM
Des Moines
3 reviews
Dined on March 23, 2019
Overall3food2service3ambience4

Right now I would not recommend this to a friend. The wait for food was too long. When the food came it was not hot. The baked potato was luke warm and the steak was not hot. Steak flavor was okay but not being hot detracted from its goodness.

JL
JoyceL
1 review
Dined on March 23, 2019
Overall5food5service5ambience5

I had the opportunity to entertain my family (son, grandson, great granddaughter) at Otis and Henry"s on Mrch 27. The Prime rib dinner was excellent, the service was great. Very pleasant evening. Kuddos to the Isle Hosts for their assistance in making this a special evening for all of us.

C
Clay
1 review
Dined on March 16, 2019
Overall4food4service2ambience4

Food was a good value for the price. I’d gladly visit again. I’d hope for a little more prompt service next time, we waited more than I’d like for drink orders each time.

DO
DanO
1 review
Dined on March 1, 2019
Overall1food3service1ambience1

We went here for our anniversary. Our waiter was awful. He knew nothing. We had to ask if there was a special. It was a Friday night. He had to leave to go ask the chef. Our crab cake appetizer was not even warm. Ordered a martini that didn't come to our table until appetizer and salad were there. So very disappointing on our special night. What a waste!

SH
ScottH
1 review
Dined on February 14, 2019
Overall5food5service5ambience5

Perfect set up for valentines dinner will book again next year

PF
PaulF
1 review
Dined on February 14, 2019
Overall3food3service4ambience3

For the most part, food was good. However, not served warm enough and, after a glowing review of the tenderness of the pork steak, it was not. Prime rib was excellent. Server was very good. So, an average experience overall. Certainly not bad enough to never return!

LB
LynB
Charleston
9 reviews
Dined on February 14, 2019
Overall4food3service4ambience5

We made a reservation fir Valentines Day...it was a set menu with limited choices but we knew that before going! They had live music...nice touch!

M
Micahsd
Des Moines
2 reviews
Dined on February 9, 2019
Overall5food5service5ambience5

Never had a bad experience here...love the Cajun chicken pasta.

GM
GeraldM
Des Moines
3 reviews
Dined on January 26, 2019
Overall4food5service4ambience4

food was good but the wait for food was too long. Our birthday guest never did get her free dessert.

NA
NormaA
1 review
Dined on January 5, 2019
Overall2food1service1ambience3

We made a reservation and it was confirmed, but when we arrived on time we were told we would have to wait because they had just seated someone and they "didn't want to overwhelm the server." We left and came back 15 minutes later and were seated. The service was so slow. We didn't get any bread before the meal nor did we get the appetizer we ordered. My prime rib was good, but my husband's shrimp was overcooked and tough. This used to be our favorite place to eat and we often brought friends and family. We won't be coming back. If we do eat at the Isle it will be at the buffet or Brew Brothers. We will have to find a new classy restaurant to go to for special dates and celebrations. This is the second bad experience we had at Otis and Henry's. We went there in June for my birthday and this time it was for our 48th wedding anniversary. Such a disappointment.

SC
SteveC
1 review
Dined on December 31, 2018
Overall3food2service2ambience4

“Expecting better than what we received.” Had reservations for 4... Seating for what we wanted was not available, so we waited in the bar for better seating....Servers charged us too much for what we ordered in the bar—but server did pleasantly take away our wine (not house), poured it out the “so-so” nachos were recommended by our waitress, but were also disappointing. Not sure we’ll be back....was hoping for a better dinner experience. We didn’t feel this to be the “first class” experience that it used to be.

A
Aubrey
1 review
Dined on December 31, 2018
Overall4food4service3ambience5

Server attire did not match the atmosphere, but it could be that it was New Year's Eve. Food presentation was good and server promptly upcooked our steaks when asked (it was nice they were not overcooked like at most restaurants). The only disappoinment is the lack of flexibility in substituting sides with the meals.

KL
KevinL
Des Moines
1 review
Dined on December 15, 2018
Overall3food4service1ambience3

Waitress forgot to bring our salads until we reminded her when the main entree was brought to the table. Lengthy wait for our food with few patrons in the dining area. The food is always good but the last few times, the service was less than expected.

OT
OpenTable Diner
Des Moines
2 reviews
Dined on December 14, 2018
Overall1food1service1ambience1

Very slow, no one there. Prime rib was extremely tough and chewy. Salads came out before appetizers. Bartender/waitress/hostess seemed annoyed anyone was in the restaurant let alone wanted to eat. Not just with us but others that also came in after us. Considering noone was there food sat under heat lamps waiting for someone to deliver to the appropriate table. The cooks looked annoyed when someone sent their soup back then it took them a good 15 minutes to send out a new soup to the table. I would not recommend this establishment for a decent night out or if you want a good expensive dinner

CJ
CarlJ
1 review
Dined on November 30, 2018
Overall4food2service5ambience4

Service and environment great. Menu very limited for an evening full meal. Prime Rib tough.

FAQs

Otis & Henry's - Isle Casino Waterloo offers takeout which you can order by calling the restaurant at (319) 833-2130.

Otis & Henry's - Isle Casino Waterloo is rated 3.9 stars by 84 OpenTable diners.

Yes, you can generally book this restaurant by choosing the date, time and party size on OpenTable. Due to local restrictions, this restaurant may not be accepting reservations at the moment.

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