I took my husband for his 31st Birthday it was my first time overall good experience, good food he enjoyed it
Good was amazing had great flavor. The yumyum sauce was some of the best I have ever had and the ginger sauce was amazing (never had anything like it). Only complaint is they tried to sit too many people at one table and really didn't leave room for your plate or drinks.
Food was DELICIOUS! But service was shockingly poor. In fairness, it was New Year's Eve. But the restaurant should have been better prepared with increased staff. We had a reservation for a party of 12 at 8:00pm. We were not seated until 8:45pm. And our chef did not appear until 9:30pm. Luckily our party was laid back... but we were hungry!! Perhaps that is why the food tasted so good. :-)
server was nice and polite. The grill master was very entertaining
We came to Otani last night with a group of friends to celebrate my birthday and we were all really looking forward to our dining experience. A couple of us had never been there before and have heard wonderful things!
When we walked in, the ambiance was very nice and the hostesses at the door were friendly and gracious. We had made our reservation through Open Table and had originally made the reservation for 2 people but had a change of plans and upped our reservation to 7 people without issue and had called to confirm it just to double check.
When we arrived, we were told to wait 10-15 minutes which everyone was more than okay doing. However, that 10-15 minute wait then turned into a 30-45 minute wait. Finally we were seated and after waiting for another 15 minutes, we were greeted by our server who was very sweet. She took our drink and food orders and then did not return for another 25 minutes with just our waters and teas. Our service got better as the night went on by our waitress, but when it came down to the time for us all to watch our entrees be cooked, our chef spent more time entertaining and being personable with the table next to us, than he did with our own table.
Overall, I would definitely return for how perfectly cooked our meal was but as far as entertainment and service went, I was very surprised that we did not have a great of a time as other customers in the restaurant were having. Hopefully our next visit will be much more entertaining and enjoyable.
We made a large party reservation for 10 for 7:00. The restaurant was incredibly understaffed. There was a line out the door. When we checked in for our reservation, the hostess stated that it would be about 10 minutes for our table to be ready. No problem. We waited in the bar area where service was basically nonexistent. After about 30 minutes, we inquired as to the status of our table and were again told 10 minutes. At 7:45, we discussed the reservation with a manager and were told we would have at least a 45 more minute wait for our table. We decided to leave and visit a different restaurant, which was unfortunate since hibachi was the request of our special guest.
A very good dining experience. A little noisy. Great chef and service.
Enjoyed the food and entertainment, but was hot in the restaurant during dinner.
In a joined group, there was no clear-cut of the extent of food a group has ordered versus the other group. The mixed/combined set-up & cooking of food is prone to distribution error by the chef. One group has to wonder wether or not it actually consumed its order or some of it were erroneously shared to the other group.
The service was super slow
Been several times always great food and great service.
Our chef was very entertaining and skilled. Service was and food excellent
First impression was awful. Young lady was rude - Management took over and was better; however when we checked out they made a mistake on our bill and instead of removing the charge itself; the double billed me.
When departing the restaurant for the evening; instead of the hostess recognizing us - they were sitting texting on their phones.
Will never recommend to a friend nor will I or my family ever return.
I was so disappointed with the appearance and lack of ambiance. There were fingerprints all over the front door and we came early into the evening. The dinner room was dark and appeared dingy and dirty. For some reason there was a tv in the dining room, totally out of place. Because there were no dividers in the main room where we were seated, it was very noisy. Each vacation we do a dinner out, often at a Japanese Steakhouse. We are used to an elegant, tasteful venue and this restaurant looks more like a worn out western bar than a nice restaurant. We would never return or consider Otani restaurants elsewhere.
Very delicious. The food is always good, and the waitstaff is very attentive. Don't go if you're on a budget though!