We came to Otani last night with a group of friends to celebrate my birthday and we were all really looking forward to our dining experience. A couple of us had never been there before and have heard wonderful things!
When we walked in, the ambiance was very nice and the hostesses at the door were friendly and gracious. We had made our reservation through Open Table and had originally made the reservation for 2 people but had a change of plans and upped our reservation to 7 people without issue and had called to confirm it just to double check.
When we arrived, we were told to wait 10-15 minutes which everyone was more than okay doing. However, that 10-15 minute wait then turned into a 30-45 minute wait. Finally we were seated and after waiting for another 15 minutes, we were greeted by our server who was very sweet. She took our drink and food orders and then did not return for another 25 minutes with just our waters and teas. Our service got better as the night went on by our waitress, but when it came down to the time for us all to watch our entrees be cooked, our chef spent more time entertaining and being personable with the table next to us, than he did with our own table.
Overall, I would definitely return for how perfectly cooked our meal was but as far as entertainment and service went, I was very surprised that we did not have a great of a time as other customers in the restaurant were having. Hopefully our next visit will be much more entertaining and enjoyable.