We had eaten at Orupa in the past, and the meal was quite good. This time however, it was a service disaster. The food was fine, but not exceptional. The biggest issue of our night out was the service. Having spent many years working in restaurants, I feel like I am very patient and willing to forgive a lot of things. It was difficult to write this review, but I think the owner needs to seriously change how they work, by rethinking their role in the restaurant and spend considerable time training staff.
To be fair, it was Valentine's Day. When we arrived, the restaurant was not busy, but it did fill up during our visit. We were seated quickly and then sat unattended for 20 straight minutes. I watched multiple busboys, waiters and the owner pass by us. Not a single one offered to bring us water or menus. Finally, our waitress arrived, quite frazzled. I thought things were going to get better, but it took an additional 20 minutes before we ever ordered and received drinks.
I do not blame the waitress. I firmly believe the owner is at fault. I watched the owner walk around the restaurant the entire night, not saying a word to anyone. Just weird eye contact. We were not alone in this experience. I watched another couples frustration for the same lack of service during the evening.
The final straw was at the end. We received our check, and I was ready to leave. I immediately put out my credit card, and then waited an additional 10 minutes for our waitress to pick it up. She only picked it up, because the owner planted herself in her walking path and wouldn't let her pass. She nodded towards our table, and the waitress turned around and picked up the check.
Here in lies the problem. The owner saw me put the card down and walked past no less than 5 times. She never lifted a finger to help her wait staff. Just scowling looks. Lack of participation on her part, is while I will never go back. She simply couldn't be bothered to help her own employees on a busy evening.
We won’t be going back. The food was hit and miss. Mine was all great but my spouse thought everything was below average. The scallops were like mush and the duck seemed like it was boiled. We had one round of drinks but they ran out of clean glasses so we weren’t able to have a second. We waited a REALLY long time for anyone to take our dessert order. We were expecting to spend §$$ because it was Valentines Day, but our experience wasn’t worth what we paid.
I was excited to try Orupa for the first time so decided to take my girlfriend there for Valentines Day. We were seated promptly but sat our table for some time before even getting water. We are not impatient people but reached the point where we had to convince ourself that clearly they can see us since we were in the middle of the room.
Finally got some attention and we were treated with some burnt rolls. At least the bottoms were edible.
Dinner came and there was some redemption. The filet was perfectly cooked and my girl friends pasta dish was enjoyable.
I will probably give you guys another chance. Maybe you were short handed? At least the food was good
First they gave away our reservation, lost our undercooked appetizer, then tried to serve us a raw Fillet Mignon that was pink throughout and room temperature. When we brought it to the attention of the waiter, he offered to take the meat back to have it cooked longer. Bringing food back to a kitchen from the table is against food safety standards and unacceptable for proper preparation of a $40 steak. Though the waiter was nice and did his best to provide us service, he lacked knowledge of what was on the menu and could not answer simple questions about our potential selections.
The salmon was great. Light and flaky with great flavor.
Great location, great building, great menu, poor delivery.
Valentine's Day. Appetizer was good. Main course was luke warm and scallops were gritty. Service was lacking but I due to the day, not surprising.
I liked our service, it was quick and friendly but the food was very over priced for what it was.
We had an anniversary dinner on January 25, 2018. Not only did the dinner exceed our expectations but the service did as well. We went later on a slow night but did not feel rushed to end a very delightful dining experience.
My very most favorite place. Love the food and ambiance. However it was evident that we had a new server. But was pleased overall.
We had our usual great dinner evening at Orupa. It was New Years' Eve so the place was full but service was fine and food outstanding. Bartender Cory was very busy but took care of us all.
When arrived at our reservation time they we're not ready for us. Then we waited almost an hour for a waiter. They had forgotten us. They were very apologetic once we brought it their attention. Also they had a New Years Eve Menu that was too expensive for what you got. We had to ask them to turn up the heat it was freezing. And they did. The food was delicious, and the atmosphere comfortable.
The food was okay. We were disappointed about several things: the Ahi was overcooked, the paella didn't seem to have any saffron, and the Jaegershcnitzel sauce was not what we were expecting either (after having lived in Germany). The tiramisu was a blob of cream with a nice presentation. Everything looked gorgeous and the French Onion soup was the best we have ever had. We have had other items at Orupa in the past and enjoyed them a lot more. The service was outstanding and the atmosphere was great. All in all, we left thinking we probably won't go back for quite a while.
Way overpriced for the quality of food
The service was great. But at $30 a plate I should get more that mediocre fair
The Christmas Eve menu was delicious. We were all very happy with our soups/salads and entrees. I particularly enjoyed the sturgeon and crab ravioli.
It is our Christmas Eve tradition to have dinner at Orupa. Hans never disappoints!
One of our favorite “special” places to eat. Always excellent!