I ordered the clam chowder, which was tasty and had clam meats! I also ordered their house special chips--very fresh and delicious. Waiter George was attentive and friendly. Ms. Jina Kim, Assistant Operations Manager, was professional, helpful, and patient in answering questions I had concerning my Hyatt membership. I had a very good dining experience on Good Friday.
We chose to dine at the hotel only due to convenience - BIG mistake. Not only is it so small for the size of the hotel, but there weren't many servers for the customers that were there. It was so loud (compliments of screaming babies and toddlers), prices were crazy for what we ordered and there was just no customer service to speak of. Totally regret going here before seeing a wonderful show later at the Orpheum. Skip it!
Three of us had drinks and dinner here since we were guests of the hotel December 26-28, 2017. The service was lukewarm at best and inattentive. The wine pours we're very skimpy (and expensive for the tiny glass). None of this would have mattered if the food was edible. We are in San Francisco all the time. We usually stay at Hilton or Kympton properties but we had points for free rooms here. The food that all three of us ordered was disgusting. The hamburger platter was charred, dry and unappetizing (burger ordered at medium). The steak dinner was ordered rare. It was medium at best, barely pink and fatty. Truly the worst steak imaginable. The charcuterie platter was a few slivers of meat, a teaspoon of mustard and a few slivers of dry bread. The food took so long to arrive we just suffered through it. From the bar window we could see a CVS drugstore.... where we decided to go and get candy for dessert instead of ordering at the bar. It was the best part of the evening. We are fine dining aficionados. We were appalled at the disgusting food and the service in a hotter like this one. In the decades of our San Francisco trips, nothing has ever been this bad. We'll never stay at this hotel again. There are better choices literally on every corner of the city.
Very disappointed. Ordered a rib eye steak which lacked taste. It came with a vegetable and vegetable sauce. Asked for steak sauce they didn’t have it. Asked for barbecue sauce and they had to send someone to an other place in the hotel to get it. By the time it came, the meal got cold. What kind of restaurant serves a steak and don’t carry a steak or barbecue sauce in the kitchen? Salmon was ok but vegetables were over cooked. Chicken salad was actually pretty good. Deserts were mediocre. Ok as a hotel food but definitely not a “special occasion” restaurant.
Loved the menu but hear it is about to change!
Too bad as it was a find!!
Because we were staying at the hotel, it was a very convenient spot to stop for a comfortable lunch. Interesting lunch concept with 3, 4, or 5 options for a single price for the table. Great for splitting and for light appetites. The portions were a bit smaller than expected but it all worked out beautifully. It was also a wonderful place for breakfast when we arrived earlier than check-in. The servers were very accommodating and that set the tone for a glorious stay at the hotel for the week.
Very healthy food selections. Excellent food and presentation. Quiet atmosphere.
Better than most Hotel restaurants. Also above average wine list. I had the chicken which was a little dry. My wife had a couple of small plates which were pretty good.
My wife and i were planning on having dinner there to celebrate our one year anniversary,however our reservation time only included the lunch portion which i was totally unaware of when i booked it, we were hoping to enjoy your organic chicken along with some of your vegetables and salads, oh well i guess i blew that. Maybe next time.
We had Crab Louis. It was far short of our memories for SF and ,even then, pretty poor.
Food was mediocre, we didn't even receive what was listed in the menu for our meal and the waiter tried to argue with us. We ate there since we stayed in the hotel. Much better to walk 2 blocks for a great meal.
Delicious food. Five star service. Best kept secret for downtown lunch.
Delicious food. Great location. Great service. The wait staff were attentive
Sean was a great guide for the evening. Enjoyed the frisée salad, good sized portion. Sean recommended the salmon and he was right, it was terrific. OneUp doesn't skimp on portion sizes so be prepared. All in all everything was perfect. Thanks Sean.
We came here for dinner tonight aaa convenient and somewhat nice dinner after a long day of sightseeing in SF. It was easy cause it's in our hotel.
Waiter was nice but nothing over the top. Food was very good but definitely over priced. We wanted salads to go with out dinners but a small mixed greens salad with vinaigrette was $8 pp! It was tasty but definitely nowhere near an $8 side salad.
We had forgotten we ordered tater tots until the waiter delivered them AFTER my husband was done his meal. We should have rejected them cause we didn't want them at that point. They were still on our tab at the end. Overall, it was good but not worth the cost.
Absolutely everything we sampled at the Mother's Day brunch was delicious!
Good to excellent food in a very comfortable, relaxing atmosphere.
When I ordered a burger it was clear the server was looking for a bigger tab, the bus person or food runner was much more attentive. I was never even asked if I wanted another glass of wine. The burger was not good and tater tots dry and tasteless. Very disappointed. All I wanted was a good burger and nice glass of wine without leaving the hotel.
Great clam chowder and chicken pot pie. Attentive service.
We stayed at the Grand Hyatt and thought the lunch menu looked pretty good, with the choice to get 3 different items for $16.00. There were lots of options, even enough to make the kids happy. All 4 of us enjoyed every item we had. The tomato bisque soup was very flavorful and the house made chips were very good.
The service was very well, very attentive waiters and very friendly.
For a Grand Hyatt restaurant in the middle of SF Union Square area, the experience was disappointing. A bland menu, not very delicious food, and an run down environment. This location has the potential tonserve as a nice bar amd business dinner place
Nice food and the place is very good for a casual dinner.
We went here hoping for a nice Christmas brunch buffet. This buffet was on par with a rather limited buffet that I could have had gratis at the Marriott, with only the addition of some prime rib and lamb, and lower quality dessert items, etc. Also, when we arrived, my partner being unable to navigate stairs, we went to the elevator that said "Restaurant Access." We hit the button and waited, and waited, and waited! Finally, the elevator came and a couple of guests got off, but the Hyatt Employee on the elevator shouted at us "This is a Service Elevator," and let the door shut on us. She was rude and should NOT be employed by Hyatt and I wish I had her name! We very nearly left then, but the front desk clerk helped us obtain an elevator to get to the restaurant. Upon leaving, it was also difficult to secure an elevator down. Overall, the food was mediocre, the price ($53) was extreme for what we got. Service was efficient enough in the restaurant, but very cold...severely lacking any "holiday cheer." I won't be dining at another Hyatt and being Marriott Platinum won't ever consider taking my premium status to Hyatt if I wanted a different hotel chain. The lady on the elevator blew that singlehandedly!
excellent wait staff very attentive good food at a good price
I had an amazing time at Thanksgiving Brunch. First time away from home for Thanksgiving and the Hyatt made the holiday better.
Service was horrible. Will not use as a business location again.
My husband and I stayed at the Grand Hyatt for our anniversary and decided to try One Up. The food was fantastic! We had a wonderful dinner there and also a delicious breakfast in the morning. The service was also impeccable. We will be returning for sure!
Great place for a quiet dinner - food and service always great
What a surprise this restaurant was. Our expectations for the meal were exceeded.
Always a great place for a nice quiet dinner - been fun seeing the new Apple Store being built and now open
Service is always fantastic and food great
Food was okay. Service was good. Wouldn't eat here again as it's very expensive.
I would recommend this restaurant to locals as well
The service is always great - food very enjoyable
The staff was very attentive and on top of their job. The panna cota for dessert is a must!!!
Had Easter Brunch at One up and can honestly say that it was probably the worst brunch I've ever experienced. The staff was weird and stared as you went to choose your food selection, and no where in site when you needed them. The food was absolutely gross. The selection of fruit was all bitter, no egg choices but a processed tasting quiche. The lamb tasted odd, and two choices of sushi was stale and gross. The desserts were a pie, a cake and little marshmallow peeps that you find at Walgreens Easter candy isle. Absolute trash and biggest waste of money ever!!
Not a fan of waiting 1.5 hours for our food after ordering when the restaurant wasn't very busy to begin with. The food was average and nothing special considering how long we had to wait. Was very disappointed and probably wouldn't go back given all my choices in San Francisco. It's too bad because we are Hyatt members and usually the service is outstanding, but not at this particular location.
Though we ordered from the Restaurant week special menu, they did not tell us that they didn't have all of the items we ordered. The salad was not at all as advertised (no bacon, no croutons etc) and they did not have the dessert. We went for a special occasion but would not recommend this restaurant.
The crab cakes were very good. The main course was very good as well. The main problem we ran into was wine pricing. The wine list was presented on an IPad. While this was a nice way to present the wine list, the problem was that the price for the wine we ordered for dinner was increased by $20 a bottle from the time we ordered it to the time the bill was presented. The manager made some adjustment but did not agree to charge the price that was originally listed. Based on that experience, I probably won't eat there again.
During San Francisco's Restaurant Week, we decided to try OneUp Restaurant to celebrate my mother's birthday. The food was outstanding with equally attentive and professional service. We had an amazing meal of Roasted Beet Salad, Pork Belly over marinated Cucumbers, Pan Roasted Teriyaki Salmon, Stout Braised Beef Short Ribs, Caramel Apple Tart and Cinnamon Bourbon Pecan Cake. Bar far this was one of my most memorable meals and I look forward to returning the next time I am in the Bay Area.
We went here for restaurant week so this may not apply to all experiences, but we had a fantastic evening. Our server did not rush us, had great enthusiasm, a jovial personality, and great recommendations when we had questions. In addition, the portion size was massive (for non-vegetarian options). For instance, I got the spicy pork belly as an appetizer and braised short rib as an entrée, both were huge, tasty, and basically fell apart when I put a fork into them. I was honestly too stuffed to eat dessert, but tried to power through the coconut bread pudding, and I'm glad I did.
Only criticism is that the vegetarian options were not as robust in taste; the risotto was certainly good but had a much more moderate affect on my palate.
Also, the wine list was decent and the location for the value is great. Not too many other places around Union Square even offered restaurant week menus at 40. I definitely recommend this establishment to a friend.
Ordered the cioppino and stout braised ribs, both very nicely done. Compliments to the chef. Dinner service was a little underwhelming. Got there at 5:30 and waited for about ten minutes with no one greeting us. Even had one person walk by, check the computer, then walked away without even acknowledging us although he clearly saw us. I get that you were having a pre-dinner service meeting with staff, but a simple "Thank you, someone will seat you shortly" would've done wonders. We had to flag someone down just to get seated, even though we had reservations and we came on time.
We were eventually served by several wait staff, a couple who were efficient, but there were still long periods of waiting. And when we ordered an individual dessert cake to go (after finally being notified that the bread pudding was off the menu for the evening), it took nearly 15 minutes and several trips to the kitchen to get our order. Were they grinding the flour by hand? Picking the walnuts off the tree in the garden?
Overall, great food but I would hope the service staff improve and provide a more uniformly satisfactory experience.