We chose to dine at the hotel only due to convenience - BIG mistake. Not only is it so small for the size of the hotel, but there weren't many servers for the customers that were there. It was so loud (compliments of screaming babies and toddlers), prices were crazy for what we ordered and there was just no customer service to speak of. Totally regret going here before seeing a wonderful show later at the Orpheum. Skip it!
Three of us had drinks and dinner here since we were guests of the hotel December 26-28, 2017. The service was lukewarm at best and inattentive. The wine pours we're very skimpy (and expensive for the tiny glass). None of this would have mattered if the food was edible. We are in San Francisco all the time. We usually stay at Hilton or Kympton properties but we had points for free rooms here. The food that all three of us ordered was disgusting. The hamburger platter was charred, dry and unappetizing (burger ordered at medium). The steak dinner was ordered rare. It was medium at best, barely pink and fatty. Truly the worst steak imaginable. The charcuterie platter was a few slivers of meat, a teaspoon of mustard and a few slivers of dry bread. The food took so long to arrive we just suffered through it. From the bar window we could see a CVS drugstore.... where we decided to go and get candy for dessert instead of ordering at the bar. It was the best part of the evening. We are fine dining aficionados. We were appalled at the disgusting food and the service in a hotter like this one. In the decades of our San Francisco trips, nothing has ever been this bad. We'll never stay at this hotel again. There are better choices literally on every corner of the city.
Very disappointed. Ordered a rib eye steak which lacked taste. It came with a vegetable and vegetable sauce. Asked for steak sauce they didn’t have it. Asked for barbecue sauce and they had to send someone to an other place in the hotel to get it. By the time it came, the meal got cold. What kind of restaurant serves a steak and don’t carry a steak or barbecue sauce in the kitchen? Salmon was ok but vegetables were over cooked. Chicken salad was actually pretty good. Deserts were mediocre. Ok as a hotel food but definitely not a “special occasion” restaurant.
Loved the menu but hear it is about to change!
Too bad as it was a find!!
Because we were staying at the hotel, it was a very convenient spot to stop for a comfortable lunch. Interesting lunch concept with 3, 4, or 5 options for a single price for the table. Great for splitting and for light appetites. The portions were a bit smaller than expected but it all worked out beautifully. It was also a wonderful place for breakfast when we arrived earlier than check-in. The servers were very accommodating and that set the tone for a glorious stay at the hotel for the week.
Very healthy food selections. Excellent food and presentation. Quiet atmosphere.
Better than most Hotel restaurants. Also above average wine list. I had the chicken which was a little dry. My wife had a couple of small plates which were pretty good.
My wife and i were planning on having dinner there to celebrate our one year anniversary,however our reservation time only included the lunch portion which i was totally unaware of when i booked it, we were hoping to enjoy your organic chicken along with some of your vegetables and salads, oh well i guess i blew that. Maybe next time.
We had Crab Louis. It was far short of our memories for SF and ,even then, pretty poor.
Food was mediocre, we didn't even receive what was listed in the menu for our meal and the waiter tried to argue with us. We ate there since we stayed in the hotel. Much better to walk 2 blocks for a great meal.
Delicious food. Five star service. Best kept secret for downtown lunch.
Delicious food. Great location. Great service. The wait staff were attentive
Sean was a great guide for the evening. Enjoyed the frisée salad, good sized portion. Sean recommended the salmon and he was right, it was terrific. OneUp doesn't skimp on portion sizes so be prepared. All in all everything was perfect. Thanks Sean.
We came here for dinner tonight aaa convenient and somewhat nice dinner after a long day of sightseeing in SF. It was easy cause it's in our hotel.
Waiter was nice but nothing over the top. Food was very good but definitely over priced. We wanted salads to go with out dinners but a small mixed greens salad with vinaigrette was $8 pp! It was tasty but definitely nowhere near an $8 side salad.
We had forgotten we ordered tater tots until the waiter delivered them AFTER my husband was done his meal. We should have rejected them cause we didn't want them at that point. They were still on our tab at the end. Overall, it was good but not worth the cost.
Absolutely everything we sampled at the Mother's Day brunch was delicious!
Good to excellent food in a very comfortable, relaxing atmosphere.
When I ordered a burger it was clear the server was looking for a bigger tab, the bus person or food runner was much more attentive. I was never even asked if I wanted another glass of wine. The burger was not good and tater tots dry and tasteless. Very disappointed. All I wanted was a good burger and nice glass of wine without leaving the hotel.
Great clam chowder and chicken pot pie. Attentive service.
We stayed at the Grand Hyatt and thought the lunch menu looked pretty good, with the choice to get 3 different items for $16.00. There were lots of options, even enough to make the kids happy. All 4 of us enjoyed every item we had. The tomato bisque soup was very flavorful and the house made chips were very good.
The service was very well, very attentive waiters and very friendly.
For a Grand Hyatt restaurant in the middle of SF Union Square area, the experience was disappointing. A bland menu, not very delicious food, and an run down environment. This location has the potential tonserve as a nice bar amd business dinner place