OneUP Restaurant & Lounge at Grand Hyatt San Francisco

4.0
98 reviews
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$31 to $50
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American
Welcome to OneUP restaurant at the Grand Hyatt San Francisco. OneUP Restaurant & Lounge is a perfect destination for locals and city visitors to enjoy inspired American bistro cuisine that draws from the Bay Area’s local and seasonal ingredients. Come enjoy our creative bar bites and hand-crafted cocktails.
What 98 People Are Saying
Overall ratings and reviews
Reviews can only be made by diners who have eaten at this restaurant
4.0based on all time ratings
3.9
food
4.1
service
3.8
ambience
3.8
value
Noise · Quiet
76% of people would recommend it to a friend
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OT
San Diego
1 review
Dined on May 4, 2019
Overall 5food 5service 5ambience 5

Great breakfast. Highly recommend! We even received new coffee cups and spoons after our coffee turned cold. This was probably my favorite part, as I do not like when they pour hot coffee over cold because then it’s just luke warm.

S
1 review
Dined on April 30, 2019
Overall 5food 5service 5ambience 3

It's a perfect place to have an informal but high standard breakfast or meal.

a
Central Coast
31 reviews
Dined on August 27, 2018
Overall 3food 3service 3ambience 3

food is fine. breakfast buffett time is not enough

OT
Los Angeles
14 reviews
Dined on May 13, 2018
Overall 2food 2service 3ambience 1

Deeply disappointing. We went on Mother's Day for brunch. We hadn't been to the Grand Hyatt in many years and were looking forward to their beautiful, luxurious brunch high atop the city. We were unaware that the top floor dining room is now gone, and all they have is an unimpressive, upscale "coffee shop" experience on the second floor now. It is small, with no views, barren tabletops, and only a portion of the brunch buffet items they used to carry. The fee was pricey ($65 per person) for rather marginal (and lukewarm) food. The grilled vegetables were bland and undercooked, the asparagus bisque was sweet, watered-down, and tasted very little like asparagus, and the limited desserts ran out quickly and took awhile to get replaced. There were no rolls, bread, or crackers to accompany the cold dishes, only bagels. The hot dishes were wilted-looking and tasting and totally uninspired. Even the coffee was undrinkable! The staff were fine, but didn't have much to do as this was a self-serve buffet. They were not, however, quick to pick up dirty plates or silverware in between courses, and we had to push our dirty dishes to the edge of the table when we return with fresh plates. I am not normally a complainer, but this "special occasion" was such a tremendous letdown that I felt I should warn others for the future! We definitely should have gone elsewhere, like the Top Of The Mark.

r
Raleigh
1 review
Dined on May 3, 2018
Overall 3food 4service 3ambience 3

So, the manager is absolutely top notch. Can’t beat him. The rest of the staff is great until you aren’t ready when they first come and then you have to flag them down. Overall good for breakfast, horrible for lunch.....despite being more busy at breakfast. Menu is weird for lunch.

GC
San Francisco
10 reviews
Dined on March 30, 2018
Overall 4food 4service 4ambience 4

I ordered the clam chowder, which was tasty and had clam meats! I also ordered their house special chips--very fresh and delicious. Waiter George was attentive and friendly. Ms. Jina Kim, Assistant Operations Manager, was professional, helpful, and patient in answering questions I had concerning my Hyatt membership. I had a very good dining experience on Good Friday.

AI
San Francisco
1 review
Dined on January 3, 2018
Overall 1food 2service 1ambience 1

We chose to dine at the hotel only due to convenience - BIG mistake. Not only is it so small for the size of the hotel, but there weren't many servers for the customers that were there. It was so loud (compliments of screaming babies and toddlers), prices were crazy for what we ordered and there was just no customer service to speak of. Totally regret going here before seeing a wonderful show later at the Orpheum. Skip it!

OT
San Francisco
1 review
Dined on December 27, 2017
Overall 3food 2service 3ambience 4

Three of us had drinks and dinner here since we were guests of the hotel December 26-28, 2017. The service was lukewarm at best and inattentive. The wine pours we're very skimpy (and expensive for the tiny glass). None of this would have mattered if the food was edible. We are in San Francisco all the time. We usually stay at Hilton or Kympton properties but we had points for free rooms here. The food that all three of us ordered was disgusting. The hamburger platter was charred, dry and unappetizing (burger ordered at medium). The steak dinner was ordered rare. It was medium at best, barely pink and fatty. Truly the worst steak imaginable. The charcuterie platter was a few slivers of meat, a teaspoon of mustard and a few slivers of dry bread. The food took so long to arrive we just suffered through it. From the bar window we could see a CVS drugstore.... where we decided to go and get candy for dessert instead of ordering at the bar. It was the best part of the evening. We are fine dining aficionados. We were appalled at the disgusting food and the service in a hotter like this one. In the decades of our San Francisco trips, nothing has ever been this bad. We'll never stay at this hotel again. There are better choices literally on every corner of the city.

MO
San Francisco
5 reviews
Dined on December 25, 2017
Overall 3food 2service 2ambience 4

Very disappointed. Ordered a rib eye steak which lacked taste. It came with a vegetable and vegetable sauce. Asked for steak sauce they didn’t have it. Asked for barbecue sauce and they had to send someone to an other place in the hotel to get it. By the time it came, the meal got cold. What kind of restaurant serves a steak and don’t carry a steak or barbecue sauce in the kitchen? Salmon was ok but vegetables were over cooked. Chicken salad was actually pretty good. Deserts were mediocre. Ok as a hotel food but definitely not a “special occasion” restaurant.

C
San Francisco
21 reviews
Dined on December 13, 2017
Overall 5food 5service 5ambience 5

Loved the menu but hear it is about to change!
Too bad as it was a find!!

FF
Phoenix
39 reviews
Dined on December 7, 2017
Overall 4food 3service 4ambience 3

Because we were staying at the hotel, it was a very convenient spot to stop for a comfortable lunch. Interesting lunch concept with 3, 4, or 5 options for a single price for the table. Great for splitting and for light appetites. The portions were a bit smaller than expected but it all worked out beautifully. It was also a wonderful place for breakfast when we arrived earlier than check-in. The servers were very accommodating and that set the tone for a glorious stay at the hotel for the week.

RT
Philadelphia
17 reviews
Dined on November 16, 2017
Overall 5food 5service 5ambience 4

Very healthy food selections. Excellent food and presentation. Quiet atmosphere.

M
Washington DC
10 reviews
Dined on October 26, 2017
Overall 4food 4service 4ambience 3

Better than most Hotel restaurants. Also above average wine list. I had the chicken which was a little dry. My wife had a couple of small plates which were pretty good.

OT
San Francisco
1 review
Dined on October 1, 2017
Overall 4food 4service 5ambience 5

My wife and i were planning on having dinner there to celebrate our one year anniversary,however our reservation time only included the lunch portion which i was totally unaware of when i booked it, we were hoping to enjoy your organic chicken along with some of your vegetables and salads, oh well i guess i blew that. Maybe next time.

SR
Tampa
19 reviews
Dined on September 15, 2017
Overall 3food 3service 3ambience 4

We had Crab Louis. It was far short of our memories for SF and ,even then, pretty poor.

OT
Seattle
1 review
Dined on September 2, 2017
Overall 3food 2service 2ambience 4

Food was mediocre, we didn't even receive what was listed in the menu for our meal and the waiter tried to argue with us. We ate there since we stayed in the hotel. Much better to walk 2 blocks for a great meal.

d
San Francisco
17 reviews
Dined on September 1, 2017
Overall 5food 5service 5ambience 5

Delicious food. Five star service. Best kept secret for downtown lunch.

NT
Calgary
14 reviews
Dined on August 6, 2017
Overall 4food 4service 5ambience 4

Delicious food. Great location. Great service. The wait staff were attentive

C
Washington DC
646 reviews
Dined on August 4, 2017
Overall 5food 5service 5ambience 5

Sean was a great guide for the evening. Enjoyed the frisée salad, good sized portion. Sean recommended the salmon and he was right, it was terrific. OneUp doesn't skimp on portion sizes so be prepared. All in all everything was perfect. Thanks Sean.

OT
Philadelphia
24 reviews
Dined on May 19, 2017
Overall 3food 3service 3ambience 4

We came here for dinner tonight aaa convenient and somewhat nice dinner after a long day of sightseeing in SF. It was easy cause it's in our hotel.
Waiter was nice but nothing over the top. Food was very good but definitely over priced. We wanted salads to go with out dinners but a small mixed greens salad with vinaigrette was $8 pp! It was tasty but definitely nowhere near an $8 side salad.
We had forgotten we ordered tater tots until the waiter delivered them AFTER my husband was done his meal. We should have rejected them cause we didn't want them at that point. They were still on our tab at the end. Overall, it was good but not worth the cost.

OT
San Francisco
2 reviews
Dined on May 14, 2017
Overall 5food 5service 5ambience 5

Absolutely everything we sampled at the Mother's Day brunch was delicious!

m
San Francisco
49 reviews
Dined on April 20, 2017
Overall 4food 4service 5ambience 4

Good to excellent food in a very comfortable, relaxing atmosphere.

T
Columbus
8 reviews
Dined on March 24, 2017
Overall 1food 1service 1ambience 3

When I ordered a burger it was clear the server was looking for a bigger tab, the bus person or food runner was much more attentive. I was never even asked if I wanted another glass of wine. The burger was not good and tater tots dry and tasteless. Very disappointed. All I wanted was a good burger and nice glass of wine without leaving the hotel.

OT
Atlanta
5 reviews
Dined on February 19, 2017
Overall 5food 4service 5ambience 5

Great clam chowder and chicken pot pie. Attentive service.

F
Denver
29 reviews
Dined on February 19, 2017
Overall 4food 4service 4ambience 4

We stayed at the Grand Hyatt and thought the lunch menu looked pretty good, with the choice to get 3 different items for $16.00. There were lots of options, even enough to make the kids happy. All 4 of us enjoyed every item we had. The tomato bisque soup was very flavorful and the house made chips were very good.
The service was very well, very attentive waiters and very friendly.

M
New York Area
6 reviews
Dined on February 14, 2017
Overall 2food 2service 3ambience 2

For a Grand Hyatt restaurant in the middle of SF Union Square area, the experience was disappointing. A bland menu, not very delicious food, and an run down environment. This location has the potential tonserve as a nice bar amd business dinner place

OT
Orlando
17 reviews
Dined on December 29, 2016
Overall 4food 4service 4ambience 3

Nice food and the place is very good for a casual dinner.

KS
Palm Springs
12 reviews
Dined on December 25, 2016
Overall 2food 2service 2ambience 2

We went here hoping for a nice Christmas brunch buffet. This buffet was on par with a rather limited buffet that I could have had gratis at the Marriott, with only the addition of some prime rib and lamb, and lower quality dessert items, etc. Also, when we arrived, my partner being unable to navigate stairs, we went to the elevator that said "Restaurant Access." We hit the button and waited, and waited, and waited! Finally, the elevator came and a couple of guests got off, but the Hyatt Employee on the elevator shouted at us "This is a Service Elevator," and let the door shut on us. She was rude and should NOT be employed by Hyatt and I wish I had her name! We very nearly left then, but the front desk clerk helped us obtain an elevator to get to the restaurant. Upon leaving, it was also difficult to secure an elevator down. Overall, the food was mediocre, the price ($53) was extreme for what we got. Service was efficient enough in the restaurant, but very cold...severely lacking any "holiday cheer." I won't be dining at another Hyatt and being Marriott Platinum won't ever consider taking my premium status to Hyatt if I wanted a different hotel chain. The lady on the elevator blew that singlehandedly!

CN
New England
21 reviews
Dined on December 17, 2016
Overall 4food 4service 5ambience 3

excellent wait staff very attentive good food at a good price

TL
Washington DC
9 reviews
Dined on November 24, 2016
Overall 5food 5service 5ambience 5

I had an amazing time at Thanksgiving Brunch. First time away from home for Thanksgiving and the Hyatt made the holiday better.

OT
Central Coast
2 reviews
Dined on October 26, 2016
Overall 5food 5service 1ambience 5

Service was horrible. Will not use as a business location again.

OT
San Francisco
1 review
Dined on October 8, 2016
Overall 5food 5service 5ambience 5

My husband and I stayed at the Grand Hyatt for our anniversary and decided to try One Up. The food was fantastic! We had a wonderful dinner there and also a delicious breakfast in the morning. The service was also impeccable. We will be returning for sure!

LC
San Francisco
19 reviews
Dined on August 31, 2016
Overall 5food 5service 5ambience 5

Great place for a quiet dinner - food and service always great

OT
San Francisco
4 reviews
Dined on August 20, 2016
Overall 5food 5service 5ambience 4

What a surprise this restaurant was. Our expectations for the meal were exceeded.

LC
San Francisco
19 reviews
Dined on July 30, 2016
Overall 5food 5service 5ambience 4

Always a great place for a nice quiet dinner - been fun seeing the new Apple Store being built and now open

Service is always fantastic and food great

SG
New York Area
2 reviews
Dined on June 30, 2016
Overall 3food 3service 4ambience 2

Food was okay. Service was good. Wouldn't eat here again as it's very expensive.

LC
San Francisco
19 reviews
Dined on May 13, 2016
Overall 4food 4service 5ambience 4

I would recommend this restaurant to locals as well

The service is always great - food very enjoyable

Enjoy

AD
San Francisco
9 reviews
Dined on April 23, 2016
Overall 5food 4service 5ambience 5

The staff was very attentive and on top of their job. The panna cota for dessert is a must!!!

OT
San Francisco
3 reviews
Dined on March 27, 2016
Overall 1food 1service 1ambience 1

Had Easter Brunch at One up and can honestly say that it was probably the worst brunch I've ever experienced. The staff was weird and stared as you went to choose your food selection, and no where in site when you needed them. The food was absolutely gross. The selection of fruit was all bitter, no egg choices but a processed tasting quiche. The lamb tasted odd, and two choices of sushi was stale and gross. The desserts were a pie, a cake and little marshmallow peeps that you find at Walgreens Easter candy isle. Absolute trash and biggest waste of money ever!!

F
Los Angeles
1 review
Dined on February 20, 2016
Overall 1food 2service 2ambience 3

Not a fan of waiting 1.5 hours for our food after ordering when the restaurant wasn't very busy to begin with. The food was average and nothing special considering how long we had to wait. Was very disappointed and probably wouldn't go back given all my choices in San Francisco. It's too bad because we are Hyatt members and usually the service is outstanding, but not at this particular location.

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