OneUP Restaurant & Lounge at Grand Hyatt San Francisco

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   KevinB

   Vancouver

   6 reviews

   3.0

   6 reviews

   Dined on January 21, 2020

   overall3food3service3ambience3

   A la carte breakfast menu is pretty standard. Service attentive. Seating for five was not well laid out (chair at the end of a table) even though we had a reservation.

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2. WM

   WalterM

   San Francisco

   1 review

   2.0

   1 review

   Dined on January 14, 2020

   overall2food4service4ambience3

   Food and service from the waiters was good to very good. However, unexpectedly, they stop serving fresh breakfast and only breakfast buffet at 11:30 and don't serve lunch till noon. This made our reservations on one day at 11:30 and 11:45 the next day awkward since we wanted lunch. Then the receptionist had the nerve to tell us we had to leave after being there for a little over an hour. I don't remember any indication online or otherwise that the switch over from breakfast to lunch was so awkward and all or nothing. Stale brunch buffet at 11:30 is nothing to be proud of - they should be ashamed! Also, the lunch spot and the adjacent bar have only one bathroom, unisex. If that one is busy one must go down two floors to find an an available bathroom. If I have any other reasonable options in the future I will not go back to this place, despite its convenient location around Union Sq. and decent food and servers.

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3. JG

   JayneG

   Philadelphia

   43 reviews

   vip
   3.0

   43 reviews

   Dined on January 13, 2020

   overall3food4service3ambience3

   Server was very nice and prompt but food took a long time

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4. JD

   JonD

   San Francisco

   11 reviews

   5.0

   11 reviews

   Dined on January 10, 2020

   overall5food5service5ambience5

   We had breakfast and the meal was very good. Enjoyed my bloody mary too.

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5. JF

   JulieF

   San Francisco

   4 reviews

   4.0

   4 reviews

   Dined on December 25, 2019

   overall4food3service4ambience4

   Nice location. Had breakfast - it was good & we liked the menu.

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6. l

   lisas

   Atlanta

   1 review

   2.0

   1 review

   Dined on December 14, 2019

   overall2food2service2ambience3

   We were staying in the Hyatt, so we thought eating at the hotel would make things easier. Easier, yes, but a disappointment in every other way. We made a reservation but when we arrived, they hadn't set up a table for six for us yet. And the place was empty, so it wasn't like they were waiting for anyone else to leave. Then we had to wait a long time for our food--which arrived no longer hot. The poached eggs in our Benedicts weren't runny so it must have been sitting for a bit. And the hollandaise had a "skin" on the top--a sure sign that was waiting too. Won't eat here again.

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7. MA

   MAKFG

   San Francisco

   28 reviews

   4.0

   28 reviews

   Dined on October 16, 2019

   overall4food3service3ambience4

   Nice, convenient location for a business meeting. Service was a bit sub-par perhaps due to changing shifts or late breakfast/early lunch timeframe. No proactive service; had to request coffee refill. Food was just ok and rather pricey.

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8. A

   Alyssa

   San Diego

   2 reviews

   vip
   5.0

   2 reviews

   Dined on May 4, 2019

   overall5food5service5ambience5

   Great breakfast. Highly recommend! We even received new coffee cups and spoons after our coffee turned cold. This was probably my favorite part, as I do not like when they pour hot coffee over cold because then it’s just luke warm.

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9. S

   Susan

   Exclusive

   1 review

   5.0

   1 review

   Dined on April 30, 2019

   overall5food5service5ambience3

   It's a perfect place to have an informal but high standard breakfast or meal.

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10. a

    alohafusion2die4

    Central Coast

    42 reviews

    vip
    3.0

    42 reviews

    Dined on August 27, 2018

    overall3food3service3ambience3

    food is fine. breakfast buffett time is not enough

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11. OT

    OpenTable Diner

    Los Angeles

    14 reviews

    vip
    2.0

    14 reviews

    Dined on May 13, 2018

    overall2food2service3ambience1

    Deeply disappointing. We went on Mother's Day for brunch. We hadn't been to the Grand Hyatt in many years and were looking forward to their beautiful, luxurious brunch high atop the city. We were unaware that the top floor dining room is now gone, and all they have is an unimpressive, upscale "coffee shop" experience on the second floor now. It is small, with no views, barren tabletops, and only a portion of the brunch buffet items they used to carry. The fee was pricey ($65 per person) for rather marginal (and lukewarm) food. The grilled vegetables were bland and undercooked, the asparagus bisque was sweet, watered-down, and tasted very little like asparagus, and the limited desserts ran out quickly and took awhile to get replaced. There were no rolls, bread, or crackers to accompany the cold dishes, only bagels. The hot dishes were wilted-looking and tasting and totally uninspired. Even the coffee was undrinkable! The staff were fine, but didn't have much to do as this was a self-serve buffet. They were not, however, quick to pick up dirty plates or silverware in between courses, and we had to push our dirty dishes to the edge of the table when we return with fresh plates. I am not normally a complainer, but this "special occasion" was such a tremendous letdown that I felt I should warn others for the future! We definitely should have gone elsewhere, like the Top Of The Mark.

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12. r

    robuck11

    Wilmington

    1 review

    3.0

    1 review

    Dined on May 3, 2018

    overall3food4service3ambience3

    So, the manager is absolutely top notch. Can’t beat him. The rest of the staff is great until you aren’t ready when they first come and then you have to flag them down. Overall good for breakfast, horrible for lunch.....despite being more busy at breakfast. Menu is weird for lunch.

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13. GC

    GladysC

    San Francisco

    11 reviews

    4.0

    11 reviews

    Dined on March 30, 2018

    overall4food4service4ambience4

    I ordered the clam chowder, which was tasty and had clam meats! I also ordered their house special chips--very fresh and delicious. Waiter George was attentive and friendly. Ms. Jina Kim, Assistant Operations Manager, was professional, helpful, and patient in answering questions I had concerning my Hyatt membership. I had a very good dining experience on Good Friday.

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14. AI

    AnnI

    San Francisco

    2 reviews

    1.0

    2 reviews

    Dined on January 3, 2018

    overall1food2service1ambience1

    We chose to dine at the hotel only due to convenience - BIG mistake. Not only is it so small for the size of the hotel, but there weren't many servers for the customers that were there. It was so loud (compliments of screaming babies and toddlers), prices were crazy for what we ordered and there was just no customer service to speak of. Totally regret going here before seeing a wonderful show later at the Orpheum. Skip it!

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15. OT

    OpenTable Diner

    San Francisco

    1 review

    3.0

    1 review

    Dined on December 27, 2017

    overall3food2service3ambience4

    Three of us had drinks and dinner here since we were guests of the hotel December 26-28, 2017. The service was lukewarm at best and inattentive. The wine pours we're very skimpy (and expensive for the tiny glass). None of this would have mattered if the food was edible. We are in San Francisco all the time. We usually stay at Hilton or Kympton properties but we had points for free rooms here. The food that all three of us ordered was disgusting. The hamburger platter was charred, dry and unappetizing (burger ordered at medium). The steak dinner was ordered rare. It was medium at best, barely pink and fatty. Truly the worst steak imaginable. The charcuterie platter was a few slivers of meat, a teaspoon of mustard and a few slivers of dry bread. The food took so long to arrive we just suffered through it. From the bar window we could see a CVS drugstore.... where we decided to go and get candy for dessert instead of ordering at the bar. It was the best part of the evening. We are fine dining aficionados. We were appalled at the disgusting food and the service in a hotter like this one. In the decades of our San Francisco trips, nothing has ever been this bad. We'll never stay at this hotel again. There are better choices literally on every corner of the city.

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16. MO

    MelihO

    San Francisco

    9 reviews

    3.0

    9 reviews

    Dined on December 25, 2017

    overall3food2service2ambience4

    Very disappointed. Ordered a rib eye steak which lacked taste. It came with a vegetable and vegetable sauce. Asked for steak sauce they didn’t have it. Asked for barbecue sauce and they had to send someone to an other place in the hotel to get it. By the time it came, the meal got cold. What kind of restaurant serves a steak and don’t carry a steak or barbecue sauce in the kitchen? Salmon was ok but vegetables were over cooked. Chicken salad was actually pretty good. Deserts were mediocre. Ok as a hotel food but definitely not a “special occasion” restaurant.

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17. C

    Clarissa

    San Francisco

    25 reviews

    5.0

    25 reviews

    Dined on December 13, 2017

    overall5food5service5ambience5

    Loved the menu but hear it is about to change! Too bad as it was a find!!

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18. FF

    FoodieFromScottsdale

    Phoenix

    50 reviews

    vip
    4.0

    50 reviews

    Dined on December 7, 2017

    overall4food3service4ambience3

    Because we were staying at the hotel, it was a very convenient spot to stop for a comfortable lunch. Interesting lunch concept with 3, 4, or 5 options for a single price for the table. Great for splitting and for light appetites. The portions were a bit smaller than expected but it all worked out beautifully. It was also a wonderful place for breakfast when we arrived earlier than check-in. The servers were very accommodating and that set the tone for a glorious stay at the hotel for the week.

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19. RT

    ReeseT

    Philadelphia

    17 reviews

    vip
    5.0

    17 reviews

    Dined on November 16, 2017

    overall5food5service5ambience4

    Very healthy food selections. Excellent food and presentation. Quiet atmosphere.

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20. M

    Mike

    Washington DC

    19 reviews

    4.0

    19 reviews

    Dined on October 26, 2017

    overall4food4service4ambience3

    Better than most Hotel restaurants. Also above average wine list. I had the chicken which was a little dry. My wife had a couple of small plates which were pretty good.

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21. OT

    OpenTable Diner

    San Francisco

    1 review

    4.0

    1 review

    Dined on October 1, 2017

    overall4food4service5ambience5

    My wife and i were planning on having dinner there to celebrate our one year anniversary,however our reservation time only included the lunch portion which i was totally unaware of when i booked it, we were hoping to enjoy your organic chicken along with some of your vegetables and salads, oh well i guess i blew that. Maybe next time.

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22. SR

    StRemy

    Tampa

    20 reviews

    vip
    3.0

    20 reviews

    Dined on September 15, 2017

    overall3food3service3ambience4

    We had Crab Louis. It was far short of our memories for SF and ,even then, pretty poor.

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23. OT

    OpenTable Diner

    Seattle

    1 review

    vip
    3.0

    1 review

    Dined on September 2, 2017

    overall3food2service2ambience4

    Food was mediocre, we didn't even receive what was listed in the menu for our meal and the waiter tried to argue with us. We ate there since we stayed in the hotel. Much better to walk 2 blocks for a great meal.

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24. d

    doyle

    San Francisco

    21 reviews

    vip
    5.0

    21 reviews

    Dined on September 1, 2017

    overall5food5service5ambience5

    Delicious food. Five star service. Best kept secret for downtown lunch.

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25. NT

    NikasaurusText

    Calgary

    17 reviews

    4.0

    17 reviews

    Dined on August 6, 2017

    overall4food4service5ambience4

    Delicious food. Great location. Great service. The wait staff were attentive

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26. C

    Craig

    Washington DC

    917 reviews

    vip
    5.0

    917 reviews

    Dined on August 4, 2017

    overall5food5service5ambience5

    Sean was a great guide for the evening. Enjoyed the frisée salad, good sized portion. Sean recommended the salmon and he was right, it was terrific. OneUp doesn't skimp on portion sizes so be prepared. All in all everything was perfect. Thanks Sean.

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27. OT

    OpenTable Diner

    Philadelphia

    24 reviews

    vip
    3.0

    24 reviews

    Dined on May 19, 2017

    overall3food3service3ambience4

    We came here for dinner tonight aaa convenient and somewhat nice dinner after a long day of sightseeing in SF. It was easy cause it's in our hotel. Waiter was nice but nothing over the top. Food was very good but definitely over priced. We wanted salads to go with out dinners but a small mixed greens salad with vinaigrette was $8 pp! It was tasty but definitely nowhere near an $8 side salad. We had forgotten we ordered tater tots until the waiter delivered them AFTER my husband was done his meal. We should have rejected them cause we didn't want them at that point. They were still on our tab at the end. Overall, it was good but not worth the cost.

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28. OT

    OpenTable Diner

    San Francisco

    6 reviews

    5.0

    6 reviews

    Dined on May 14, 2017

    overall5food5service5ambience5

    Absolutely everything we sampled at the Mother's Day brunch was delicious!

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29. m

    mike

    San Francisco

    65 reviews

    vip
    4.0

    65 reviews

    Dined on April 20, 2017

    overall4food4service5ambience4

    Good to excellent food in a very comfortable, relaxing atmosphere.

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30. T

    Tammy

    Columbus

    10 reviews

    1.0

    10 reviews

    Dined on March 24, 2017

    overall1food1service1ambience3

    When I ordered a burger it was clear the server was looking for a bigger tab, the bus person or food runner was much more attentive. I was never even asked if I wanted another glass of wine. The burger was not good and tater tots dry and tasteless. Very disappointed. All I wanted was a good burger and nice glass of wine without leaving the hotel.

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31. OT

    OpenTable Diner

    Atlanta

    5 reviews

    5.0

    5 reviews

    Dined on February 19, 2017

    overall5food4service5ambience5

    Great clam chowder and chicken pot pie. Attentive service.

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32. F

    Food4snobbie

    Denver

    49 reviews

    vip
    4.0

    49 reviews

    Dined on February 19, 2017

    overall4food4service4ambience4

    We stayed at the Grand Hyatt and thought the lunch menu looked pretty good, with the choice to get 3 different items for $16.00. There were lots of options, even enough to make the kids happy. All 4 of us enjoyed every item we had. The tomato bisque soup was very flavorful and the house made chips were very good. The service was very well, very attentive waiters and very friendly.

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33. M

    Makeitreal

    New York Area

    6 reviews

    vip
    2.0

    6 reviews

    Dined on February 14, 2017

    overall2food2service3ambience2

    For a Grand Hyatt restaurant in the middle of SF Union Square area, the experience was disappointing. A bland menu, not very delicious food, and an run down environment. This location has the potential tonserve as a nice bar amd business dinner place

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34. OT

    OpenTable Diner

    Orlando

    17 reviews

    4.0

    17 reviews

    Dined on December 29, 2016

    overall4food4service4ambience3

    Nice food and the place is very good for a casual dinner.

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35. KS

    KennySoCal

    Palm Springs

    13 reviews

    2.0

    13 reviews

    Dined on December 25, 2016

    overall2food2service2ambience2

    We went here hoping for a nice Christmas brunch buffet. This buffet was on par with a rather limited buffet that I could have had gratis at the Marriott, with only the addition of some prime rib and lamb, and lower quality dessert items, etc. Also, when we arrived, my partner being unable to navigate stairs, we went to the elevator that said "Restaurant Access." We hit the button and waited, and waited, and waited! Finally, the elevator came and a couple of guests got off, but the Hyatt Employee on the elevator shouted at us "This is a Service Elevator," and let the door shut on us. She was rude and should NOT be employed by Hyatt and I wish I had her name! We very nearly left then, but the front desk clerk helped us obtain an elevator to get to the restaurant. Upon leaving, it was also difficult to secure an elevator down. Overall, the food was mediocre, the price ($53) was extreme for what we got. Service was efficient enough in the restaurant, but very cold...severely lacking any "holiday cheer." I won't be dining at another Hyatt and being Marriott Platinum won't ever consider taking my premium status to Hyatt if I wanted a different hotel chain. The lady on the elevator blew that singlehandedly!

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36. CN

    CityinNH

    New England

    32 reviews

    vip
    4.0

    32 reviews

    Dined on December 17, 2016

    overall4food4service5ambience3

    excellent wait staff very attentive good food at a good price

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37. TL

    TinaL

    San Francisco

    10 reviews

    5.0

    10 reviews

    Dined on November 24, 2016

    overall5food5service5ambience5

    I had an amazing time at Thanksgiving Brunch. First time away from home for Thanksgiving and the Hyatt made the holiday better.

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38. OT

    OpenTable Diner

    Central Coast

    2 reviews

    5.0

    2 reviews

    Dined on October 26, 2016

    overall5food5service1ambience5

    Service was horrible. Will not use as a business location again.

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39. OT

    OpenTable Diner

    San Francisco

    1 review

    5.0

    1 review

    Dined on October 8, 2016

    overall5food5service5ambience5

    My husband and I stayed at the Grand Hyatt for our anniversary and decided to try One Up. The food was fantastic! We had a wonderful dinner there and also a delicious breakfast in the morning. The service was also impeccable. We will be returning for sure!

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40. LC

    LawrenceC

    San Francisco

    29 reviews

    vip
    5.0

    29 reviews

    Dined on August 31, 2016

    overall5food5service5ambience5

    Great place for a quiet dinner - food and service always great

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