Old Town Tortilla Factory
My husband and I just got married the day that we went into the tortilla factory. We had mentioned in the reservation that we are newlyweds and we didn’t expect much but when the server greeted us she didn’t even say congratulations. Although a dessert or champagne would’ve been nice saying congratulations should’ve been the first thing that she did and it was kind of rude that she barely been acknowledged us. We saw that she was very overwhelmed and she dashed between tables and although the food and the drinks were correct the service was very lacking and I don’t think that any of us are going to be back at this restaurant.
We have been here numerous times and it is always an amazing time. Very fun patio!
Ate outdoors and the atmosphere was beautiful. Wait staff was friendly, courteous and efficient. Very nice.
It was okay, menu was not the best. Expected it to be more extensive/elaborate for the “Old Town Tortilla Factory.”
Great Southwestern cuisine! Our family enjoyed the beautiful interior, wonderful entrees and top notch service. It's my favorite texmex spot in town to bring out of town guests and business colleagues.
I was extremely disappointed with our experience. We brought out of town guests for an authentic Mexican dining experience but it was so bad I was embarrassed. The food was so spicy many guests couldn’t even eat. My fish tacos were ok, but nothing I’d order again. We will not be returning.
Portions are huge. Therefore, you are getting value for your money. The margaritas are awesome. Sit outside on the patio if you’re able. The Guacamole and Salsa is great but if you plan to order a main course, you’ll end up stuffed or taking home left overs. Pork chop & fillet were awesome! Garlic mashed potatoes are phenomenal.
The tortillas although good did not have anything special to them....need a little more distinct flavor...
although my Pork chop was OUTSTANDING the couple with us were not happy with the Tortilla soup...he indicated that it was the most BLAND tortilla soup he has ever had...
Service was GREAT
Quickly accommodated our large party. Waiter was great. Food was expensive, but good!
Great food, service and margaritas! We dined inside but look forward to enjoying the patio on the next go around. Our server and experience was fantastic.
Horrible food! This restaurant survives on atmosphere only.
We are from Florida but come to Scottsdale area every two years. The Old Town Tortilla Factory has become a must stop each time and it has never disappointed. Great atmosphere inside and out (though our kids prefer being outside near the fountains with the fire). With a little notice, we have never had trouble getting our larger party seated. Great selection on tequilas as expected and good food.
Outstanding Meal! Great food, service and atmosphere. Look forward to bringing family and friends back on the next go around.
Great food, wonderful atmosphere, tons of specialty drinks to choose from. Outside seating is best when the weather cooperates.
It’s been many years since we’ve to the Old Tortilla Factory... now I remember why. Food disappointing, service slow. Only thing good is the location.
Wonderful atmosphere, food, and service. Very nice experience.
A favorite restaurant when we are in Phoenix. Great to eat outside.
Only problem was I made reservation on open table, went to restaurant, and they didn’t have it. However we were lucky that they accommodate us because they were very busy.
Fun time! Brought my wife and her family in to sit on the lovely patio. The food and margarita's were exceptional. We enjoyed the green enchilada's, pork chop and seabass. Above all the service was first class with all the spring training fans in town. Great atmosphere and unique texmex cuisine.
The enchiladas are not up to par for Mexican food in Phoenix.
Our wait in between drink orders was excessive. It seemed like our waiter disappeared.
The mahi tacos were fine.
There are too many restaurants in the area to go back and try again.
Our team had a great meal on Friday night. It was chilly so we ended up sitting inside and enjoyed the setting. Our server Korena was knowledgeable and gave great recommendations. Everyone loved the flavored homemade tortilla’s, platinum margaritas and mahi mahi tacos. We will be back!
Indoor acoustics are terrible - none of the six in our party could hear one another. The lighting was too dark to read the menus so we used our iPhones. The food was pedestrian, at best. No one finished their meals or had anything good to say as we drove home. I had the mole - it was terrible tasting and there was less chicken on the plate than you’d feed an infant. I will never waste my time or money ever again.
Excellent food and value
Fun local establishment, food wasn't anything to write home about. Great cocktails and fabulous patio.
Confusing issues with the waiter. Either he had never eaten there or was deceptive.
HIGHLY RECOMMEND! Everything was perfect! Our server was funny and attentive; he never let our drinks run empty. The food was fresh (I had the green enchiladas), delicious, and substantial in servings size. The patio was beautiful and comfortable. Everyone in our group of six absolutely loved it. Tortilla Factory is consistently top notch. Five stars in my book everytime.
Love the made onsite tortillas. And great Margaritas. The service was excellent.
Another great experience! Our team enjoyed the cuisine, margarita's and excellent service. As usual we will be back.
Perfect!! Great food and service!
The hostess did not have our Open Table reservation. Said her boss probably hadn’t updated the list. We got the last table not booked for the evening.
The taco plate was delish! Enjoyed our dinner, definitely would recommend!!
We’re here from Seattle for Thanksgiving with all our teenagers. We sat outside by the fountain great service and the food. I give this restaurant a 5 star!
The Tortilla Factory is on our list of “must Visit” during our annual trip to Scottsdale.
We enjoy spending time on the very large patio with a Margarita - served in the shaker.
They feature fresh Tortillas (hence the name) overall a fun place to go.
Thanks for a wonderful evening! We had a large group and the wait staff was very
Accommodating. The food and margaritas were awesome!
Great food and service! Brought my east coast team in for a nice evening on the patio. Everyone enjoyed..
Love this place! The outdoor seating is the best! The food was delicious. We will be back all fall and winter long!
I've lived in the north valley for years and have always wanted to go there but never got around to it. The atmosphere outside, with all the lights, was beautiful. The food was good and the value was good. If you haven't had the chance, go, you'll ENJOY!
Nice experience. Enjoyed a great meal with my Scottsdale team. The food, service and margarita's were top notch. Loved the homemade cheese tortilla's with garlic butter.
Average but Ok