Bad service... Waitress chatting on a table next to ours, instead of see us calling. More than 3 times... They have a hard time working with separate checks. It a problem for big parties.
Good news/Bad news. All of our food was lukewarm upon arrival. Mac and cheese was barely warm. Being very hungry we dove in anyway. Good news was that the flavors were very good. Mac and cheese, brisket, sausage, chicken, all very tasty. Reported temperature issue to server just to alert the kitchen. Manager came to table to apologize and did offer a discount. Nice gesture.
If you want to try something a little different this is the place. Great food and good music. Will definitely return.
Fun location, setup and music. Great food and portion size for the price.
When you come here you have to expect noise, especially with having a live band. We loved it! Awesome food, the drinks came a little slower however our waitress was very kind and had quite a few other tables.
The food needs to be improved.
The cooks need to be improved.
Service needs to be improved.
Drinks need to be replenished and fountain drinks filled.
The prices need to be lowered for portion sizes. Portions were very small.
Food was delivered cold.
No refills offered. Drinks were not normal- no syrup in soda fountains.
Old standing ice tea- tasted bad.
Cold in restaurant.
Pre-Blackhawks dinner and drinks with friends. Great food and wait staff.
The place was empty on Sunday night. I stood at the hostess stand for over 3 minutes while they talked to the bartender and kept looking at me. Once they finally sat me, they were out of 2 beers on tap and the food I received was overcooked and cold. After a long day of traveling from LA - I wanted a comforting meal to relax. This definitely wasn't what I received.
Great would take clients there again in the future
The ambiance was great but the food was anything but. Ordered the combination plate to try and share with the table. Ribs were way overdone, brisket was extremely dry and pulled pork was nothing special and on the dry side. The beer can chicken was moist but on the verge of not being cooked. @ at the table wouldn't try due to pink and red around the bones. Was hoping for a great BBQ due to pit master but was extremely disappointed and will probably only come back to hear music on the weekends but definitely not to eat dinner.
We booked for my birthday for 12 and they were not open. Embarassing!
Great food, nice beer list, live karaoke was actually hilarious and entertaining to watch. The smoked and grilled salmon was surprisingly excellent and the sausage corn dogs were ridiculously good. Will go back again soon.
It was good food - cornbread a little too sweet - but still good. LOVED being able to see my check and pay all in the app!
We went there to see Ty Bates perform on Saturday night. We went early so we could try out the Old Crow Smokehouse's food offerings. We each had the pulled pork sandwich and coleslaw, and it was all totally delicious !! Our server was very good and took exceptionally good care of us at all times. We finished with a piece of the S'mores pie, which was outstanding ! We then moved up to a table in front of the stage area to see Ty Bates' show. He was outstanding too, as usual (we've known him for over four years now). The whole evening was definitely worth the trip to Chicago, and we'll be back again for sure !! Thank you for everything !!
The high point was the service, which was attentive, very pleasant and helpful - - especially when my luncheon partner was served the wrong meal. The food, however, was awful, with the exception of the French fries. We probably should have reconsidered dining here when we saw that only a very small handful of tables in this huge restaurant were occupied at noon time.
We visited Old Crow for a Business Happy Hour. The server was very attentive and it was easy to order shareable for a large group. The food was good and the energy of the restaurant was high.
Excellent service. The food was exactly what we hoped for, generous portions, and tasty. The noise level everyone seems to complain about wasn't an issue as we sat outside, but inside didn't seem loud either.
We were in town for a conference. Went with a party of 7. Was a slow weekday night - but the music was loud. It was very hard to hear people at our in table. After taking our order the waitress had to come back to the table to ask one of our party members if he had ordered his meal! They forgot our appetizers, and brought us our meal. When we questioned it, she said she would check, but never came back with food or update. She then brought them out to us in to-go boxes after we finished our meals! Rarely did she check in on us for drink refills or ask how the food was. Most of the table said their food was good. I thought my ribs were a bit dry. She went around the table taking dessert orders and forgot someone completely. This was our first and last time there. Which is too bad bc it had a cool vibe to it. 👎
Old Crow really surprised me. The food was delicious. I was skeptical after reading mixed reviews, but it was all tasty and the value is unbelievable! Service leaves a little something to be desired as I feel its pretty inattentive--even when the bar was completely dead-- the servers seemed more focused on socializing than serving. The food was so good that I'd definitely go back! Its a very nice place with live music and clean bathrooms. Also, sitting outside on the patio is great for people watching!
Very disappointed in our visit to this Old Crow last weekend. Not at all crowded but service was slow and relatively inattentive. Had to send waiter back to find one of our orders twice as most were well into their meal before the last entree came out. Much prefer the Old Crow on Clark St near Wrigley
Food was good overall with the burnt ends being a stand out. Bacon had a good flavor although I would have preferred it a little crispier. Service was good, but not as attentive as I would have liked. The building is very cool. Music was too loud for a Sunday afternoon.
Everything was wonderful, including the service, and I loved the live music, but it was very loud. Difficult to talk to people.
Great place for live music, comfort food and good drinks. The only downside we had on our visit was the slow service. Our server was good and perhaps the place was understaffed that evening. It seemed to take a while for anyone to get to us after we did our original order. Our food and drinks came out almost immediately after ordering them, but we did not have any follow up check ends after that.
Great food and experience
Steve the manager is the man.
Good food, good value. If you like BBQ, it's a pretty good choice!
Went here on Monday around 5:00pm. There were few diners at that time of day which was great for my party. I imagine given the openness of the space the restaurant may become raucous when the late night diners and party people arrive. However if I am eating early in the evening this will become my new go to place. I loved the food and country atmosphere. We had St. Louis ribs and "burnt ends" both were delicious. I enjoyed their peach tonic. Wait staff was attentive and not overbearing. This is not a good place for vegetarians. The bar prices are high and the food prices are high to moderate. Meat portions are are large; side dishes not so much.
I love Old Crow! The food is delicious, the drinks are always good (my favorite is the front porch punch), the live music is fun especially the live band karaoke which they had last night (Thursday) and the service is always right on. I will be back soon!
Much of the food came out cold and the service was horrible! Waitress asked us to cash out right after we ordered because she was going to work a different area of the restaurant and someone else would be helping us - no one else ever came back as our server! We had to flag people down just to get water!
Good food and attentive staff.
SHould have an area for quieter dining, really noisy place.
Food came out cold and missing items. Server corrected it once she came to the table to check on us. Bloody Mary bar much smaller than wrigley location. Will go to wrigley location from now on.
I booked this late night reservation (10:15p) for a 10 person work group following evening focus group sessions; we are from out of town and did not know the restaurant. There seemed to be a lack of communication between the booking system/manager and the hostess/staff on duty. There was no one at the door to seat us so we walked in and found a table ourselves. The hostess/waitperson eventually rushed over and was basically panicked; she semi-shouted that the kitchen was closed and last call was in 15 minutes and then left the table. I had to go find a waitperson, carry menus to the table myself and request that someone come to the table in 5 minutes to take our order. Even as we were ordering, the person was telling us that last call was in 15 minutes, we had to reassure her that we only wanted 1 drink and wouldn't stay long. We had hoped to get some light food, but the kitchen was closed. I had made the booking with the intention of having a table and service available at the late hour and the hope that we would be welcomed and not rushed or made to feel that our large, late group was an imposition to the estabilishment, this ended up backfiring completely. Basically, I don't think the restaurant should have a 10:15p time available on the OpenTable system, they are not set-up to accommodate it and their staff is not properly trained or prepared to take initiative to provide service at the late hour.
They seemed off their game the night I was there. Will give it another try.
My wife and I went there for the first time. Service was good but the food although cook properly lacked any flavor. If the food was properly season then we would definitely go back but with so many other choices we will probably not.
A GOOD TIME CUZ THE CUBBIES WON THE WORLD SERIESSSSSSSSSSSSSSSS@@@@@@!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Brisket was great!!! the sides were all horrible. corn bread dry and hard, even when they replaced it. mac and cheese soupy an sweet potatos dry and pasty. I feel left overs from what was made day before for game.
great staff and ambience so will return!
I had some St. Louis style ribs and they were very good. They also have a good beer selection.
Great as a sports bar and music venue, but very loud.
The service was inattentive, slow and argumentative.
We dined at 6:45, ordered around 6:55 (group menu, pre fix) but didn't get food, or an update until 8:20. We also ordered apps (fries, wings etc...) that arrived after our meal came, and when we requested ranch dressing, it came at the tail end of our meal.
When we finally chased down the server for updates, she shoved us off and said that we'd probably have to wait a while.
Luckily the manager passed by and when we explained the issue, he hand brought another plate of fries to our table within minutes. He was a star, apologized, and discounted our bill.
The food was delicious, but would think again about visiting due to the overall abrasive nature of the dining experience.
Food was very good! Sat at table in middle, chairs were not comfortable . Music was loud, but enjoyable . I will definitely return!