NM Cafe at Neiman Marcus - Walnut Creek

4.5
421 reviews
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$30 and under
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Contemporary American
Breakfast with Santa is a long tradition at Neiman Marcus restaurants as the families gather to celebrate the holidays with family, friends and Santa of course!

Appetite for excellence. Take lunching to the next level at NM Cafe®, our elegant restaurant at Neiman Marcus Walnut Creek. Retreat to a refined atmosphere with an innovative menu selection.

Let the NM Cafe® host your next Baby or Bridal Shower. We have the perfect atmosphere and menu for you and your guests.
What 421 People Are Saying
Overall ratings and reviews
Reviews can only be made by diners who have eaten at this restaurant
4.5based on recent ratings
4.4
food
4.5
service
4.5
ambience
4.0
value
Noise · Moderate
90% of people would recommend it to a friend
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f
San Francisco
10 reviews
Dined a day ago
Overall 5food 5service 4ambience 5

Lovely Valentine’s Day lunch.

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F
San Francisco
2 reviews
Dined on February 7, 2019
Overall 4food 1service 4ambience 5

We love the service! Food has gone downhill and the prices have gone up. Not sure if will go back again. The tacos were the worst I have had. Absolutely no flavor!! The service is always excellent! The dessert was delicious!

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KR
San Francisco
6 reviews
Dined on January 25, 2019
Overall 5food 5service 5ambience 5

Such a lovely place to have lunch with a friend! We had two lovely salads.

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S
San Francisco
38 reviews
Dined on January 21, 2019
Overall 2food 2service 2ambience 2

The food is not worth the price. It is a glorified cafe and the only good aspect of the meal was the bread.
My crab/shrimp salad was weak.

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G
Hawaii
65 reviews
Dined on January 18, 2019
Overall 5food 4service 5ambience 5

Carlito is the best waiter we have ever had serve us!

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OT
San Francisco
6 reviews
Dined on January 9, 2019
Overall 5food 4service 5ambience 5

Very fun birthday lunch. Service and presentation excellent. Lobster chowder highly recommended.

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DD
San Francisco
4 reviews
Dined on January 1, 2019
Overall 5food 4service 5ambience 5

First of all the warm, inviting staff always welcomes me and my family and friends making us feel special each time. They remember our names, last time we came and even our meal preferences. The wait staff will personalize any meal for you and also treats each and every one with kindness and respect which has become lacking in many restaurants today. This truly is a little gem of a restaurant.

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L
New York Area
7 reviews
Dined on December 28, 2018
Overall 2food 3service 1ambience 4

Waiter was so unprofessional...not even friendly or attentive. When we commented about how badly made an item was after a RE-do , he actually said “well, I didn’t make it”. Bad attitude. Find another line of work that doesn’t involve service! I expect more of Neiman Marcus.

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AL
San Francisco
2 reviews
Dined on December 28, 2018
Overall 3food 3service 2ambience 4

Waiter and maitre d were both insincere and lacks customer service

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OT
San Francisco
1 review
Dined on December 27, 2018
Overall 3food 5service 2ambience 4

The service was really slow. They were nice about it and gave us free cookies but it took an hour for us to get our food

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OT
Kansas City
3 reviews
Dined on December 19, 2018
Overall 5food 5service 5ambience 5

Great service!

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CB
San Francisco
3 reviews
Dined on December 19, 2018
Overall 2food 1service 3ambience 3

Not my first lunch here at NM, but likely my last. Ahi tuna salad poor quality ahi. Fingerling potatoes sliced into bits almost unrecognizable. Table mate had a salad that she discarded tomatoes from as they were less than fresh. At the NM prices, this should not happen.

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T
New England
31 reviews
Dined on December 19, 2018
Overall 5food 5service 5ambience 5

Fabulous food and amazing service! Such a fun lunch outing with my daughter.

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C
Naples
3 reviews
Dined on December 15, 2018
Overall 5food 4service 5ambience 5

Everything was great! Ordered carrot cake to go. I was disappointed in the cake, it was too dry. We actually trashed 2 slices.

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P
San Francisco
39 reviews
Dined on December 15, 2018
Overall 3food 2service 2ambience 3

Rest was. Not crowded but slow service. Also salads had no dressing nor was it on the side had to ask!!! Food was fair, thing special. It is usually quiet but 4 teens ended that!

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BP
San Francisco
13 reviews
Dined on December 14, 2018
Overall 5food 5service 5ambience 5

Always good food and great service. I go often!!!!

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BM
Hawaii
1 review
Dined on December 14, 2018
Overall 4food 4service 3ambience 3

Do not order the Bloody Mary. It was not drinkable, even after we asked for additional tomato juice.
As usual the popovers were wonderful and the lunch very good.

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LM
San Francisco
4 reviews
Dined on December 13, 2018
Overall 3food 3service 2ambience 4

I'm very disappointed in this cafe today. I've been here before and have always had good service and food, but today was a miss on both marks.

The service was so slow it was excruciating. It took forever to be acknowledged by our server once we sat down and it was slow throughout the entire dining experience. We were seated at 1:10 for our 1 o'clock reservation and we didn't get out of the restaurant until 2:45. One of our guests wanted mayonnaise and mustard with his burger (which was cooked well done even though he ordered medium rare), so we requested them to our server. Ten minutes passed and we asked the server about the condiments and she said they were plating them. It was another 5 minutes before we flagged down the maitre d and she brought them right away upon our request. Our guest had almost finished half his burger before he got the condiments.

I wanted more sauce on my chicken milanese because there was literally probably 1 tablespoon of sauce mingled in under some couscous and it desperately needed more sauce (which was very bland I might add). I had asked the server but once again it was taking way too long, so I flagged down the matire d and asked her for the sauce. The matire d was the only one that appeared to care about our experience. At the end, our empty plates sat in front of us for about 20 minutes with no one checking in to see if we wanted coffee or the check.

In general, the food was horribly underseasoned, both with the burger and with the Chicken Milanese. The crab melt wasn't really a melt as the cheese wasn't melted. Very tiny sandwich, nothing special, hardly grilled at all...no wonder the cheese wasn't melted. Fenton's in Oakland has a much better crab melt.

Would I go back? Probably not. I would never want to have an experience as I did today. Not worth it!

They did take off the bill two desserts, so they obviously knew they missed the mark, however, I expect much more from this place.

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C
San Francisco
7 reviews
Dined on December 12, 2018
Overall 3food 4service 2ambience 3

My friend and I went for our annual Holiday celebration. We were very disappointed in the service , noise and presentation of the food. There clearly were not enough servers for the large holiday crowd. We sat for almost 15 minutes before even being asked if we would care for a beverage. The classic popover was cold and stale. The consume was very salty. There was absolutely nothing special about the meal, and it took almost two hours. I would not go back. For the alarming price, it truly was uninspired.

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MF
San Francisco
4 reviews
Dined on December 11, 2018
Overall 4food 5service 5ambience 4

Stellar service; delectable food!

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C
San Francisco
5 reviews
Dined on December 9, 2018
Overall 5food 5service 5ambience 5

Lunch here is perfect any time of year. The food is fresh and delicious. It is a nice way to relax while shopping at Broadway Plaza in Walnut Creek.

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f
San Francisco
11 reviews
Dined on December 9, 2018
Overall 5food 5service 5ambience 5

Great service

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MW
San Francisco
9 reviews
Dined on December 8, 2018
Overall 2food 2service 2ambience 4

We are very loyal to NM Cafe walnut creek and SF. We will be back, but last Saturday was not up to their standards. Service friendly but very slow (understaffed?) My wife's lunch was OK not great my burger was barely cooked and obvious they need to clean the grill. it tasted like charred grill. I should have sent back (would have been the first time doing so at NM for us), but I was starving. I ate it and was sick later in the day. With all that said, we will still go back. NM is a very special place for us for many years.

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d
Central Coast
5 reviews
Dined on December 6, 2018
Overall 2food 2service 4ambience 4

WAS Shocked at how the quality seemed to have gone down, the shrimp was old in the tacos. We love NM for lunch and it was the first time food had not tasted the way it used to

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BB
San Francisco
20 reviews
Dined on December 5, 2018
Overall 5food 5service 5ambience 5

Excellent lunch spot in downtown Walnut Creek. We loved the popovers and menu.

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OT
San Francisco
2 reviews
Dined on December 2, 2018
Overall 3food 4service 2ambience 3

NOTE: low rating due to length of wait for our food. Their server did comp desert and coffee as an apology which is great customer service, but it took an hour for him to recognize that we had not been served and correct it. We had a reservation for 1:45 and were sat promptly. It took a couple of minutes for our server to arrive, but he was friendly and knowledgeable. We had been waiting over an hour- and the ladies at the table next to us had been trying to pay for about 15 minutes. We finally caught the attention of our server to let him know how long we had been waiting- we were chatting so it wasn’t horrible, but the lobster bisque and chicken sandwich with fries should not have taken that long. He apologized- our new food was out in about 10 minutes and the server comped dessert and coffee for the inconvenience- which was really great. The food itself was very tasty.

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KH
San Francisco
15 reviews
Dined on December 1, 2018
Overall 5food 5service 5ambience 5

Superb lunch with my husband. We had shrimp tacos and they are served with a delectable “taco sauce” and the seared tuna salad which is a combination of delicious Mediterranean flavors. The service at the cafe is amazing. Carlos is fabulous and makes his guests feel extra special. As well, Marian does a great job of managing the Cafe always offering a smile and warm greeting and check in to ensure all is going well. Another delightful lunch. Love the Walnut Creek Cafe at NM.

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H
London
14 reviews
Dined on November 30, 2018
Overall 3food 5service 2ambience 4

Took two hours to get tacos and a slice of cake. They were running a little late for my reservation anyway, which at the end of lunch (1:30) is not that surprising. However, once seated it was 15 mins before someone took my order. Another long wait for the tacos to be brought out (tacos were great, though). I thought they were just a bit overloaded, maybe a large party had stayed much later than expected or something, but even once the restaurant had emptied out and there were more free tables than patrons I was kept waiting with a plate pushed to the side for 20 minutes without anyone approaching to clear or offer dessert. Eventually, I was asked if I wanted anything else. My coffee came quite quickly but it had cooled right off before the cake (which was a huge slice and really delightful) joined it. When I had food in front of me three people asked me in quick succession if everything was good, it's a pity they couldn't have had the same effort put into actually serving me. Disappointing.

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GG
San Francisco
3 reviews
Dined on November 30, 2018
Overall 5food 5service 5ambience 5

LOVE to impress clients with lunch at NM Cafe!! Incredible food and extraordinary ambiance... all in a setting where we can hear each other talk!!

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OT
San Francisco
62 reviews
Dined on November 29, 2018
Overall 3food 3service 3ambience 3

When I arrived early for my reservation, I asked if we might have a table in the corner next to the window but was told it was reserved. While I was seated at a different table, a couple who said they did not have reservations (I clearly heard them) were seated at the table I had asked for!

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b
San Francisco
104 reviews
Dined on November 20, 2018
Overall 3food 2service 4ambience 4

My 2 friends and I were disappointed in the food this time. My friends had the beet salad, which was mostly arugula, but only a few thin slices of beets. I had the lobster bisque, which I have always loved. It used to have a claw and some good chunks of lobster in a very good bisque. This time there were a few tiny pieces of lobster and the bisque was mostly potatoes, the flavour also was not as good. For the starters you get a small cup of bouillon and a popover, again used to be very good. This time the popovers were tough and the bouillon nothing as concentrated anymore. I hope that this decline is not permanent, as this is a very nice place to go to.

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OT
San Francisco
1 review
Dined on November 17, 2018
Overall 3food 5service 3ambience 5

Great girls lunch but service is slow

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R
1 review
Dined on November 14, 2018
Overall 5food 5service 5ambience 5

Five star service. Food is great, especially the consommé and popovers that start
the meal. Taking all my friends!

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A
San Francisco
40 reviews
Dined on November 14, 2018
Overall 5food 5service 5ambience 5

The NM Cafe is so lovely and right there in the Broadway Plaza area of Walnut Creek. The Cafe is quiet, has a good menu for luncheon fare with comforting, delicious sandwiches, soups, larger entrees, cocktails, salads, etc. It is an oasis in the midst of sometimes frenetic, serious shopping in the Plaza area. The cafe is small, so reservations are a good idea.

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G
Hawaii
65 reviews
Dined on November 13, 2018
Overall 5food 5service 5ambience 5

Always a good lunch! The chicken broth and popovers before are the best!

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P
San Francisco
12 reviews
Dined on November 11, 2018
Overall 4food 5service 5ambience 5

Very good experience, but a little over priced. We had 2 salads and 3 cocktails. The bill came to $100.00.

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G
Hawaii
65 reviews
Dined on November 2, 2018
Overall 5food 5service 5ambience 5

We always enjoy their special hamburger and the chicken consume before. The waiters are the best!

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OT
San Francisco
9 reviews
Dined on October 24, 2018
Overall 5food 5service 5ambience 5

Relaxing meal with attentive wait-staff and delicious salads.

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AW
1 review
Dined on October 12, 2018
Overall 5food 5service 5ambience 5

The dining experience is always excellent in terms of atmosphere and food. We come here regulararly and always enjoy oursleves.

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OT
San Francisco
1 review
Dined on October 8, 2018
Overall 5food 5service 5ambience 5

Absolutely delicious and a special experience as usual! Loved every minute!!

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