I've made a reservation two weeks before the date for a group, wrote a note saying that we wish to be at the patio. Did not get any response that we didn't have the spot.
When ready to order drinks, there was noone on the floor. Later, someone came out and had to shout to the back that we are ready.
Of course we waited for food.
After visit, I was surprised how other bars and resaurants are so crowded still. And soon I understood from the above service why it wasn't so at New Town.
For the price range, you would expect for more. At least a better communication.