This was about our 6th time at Nakama in about 10 years and was the worst of the 6 for the following reasons:
1) The waitress kept mixing up people's orders and getting confused.
2) One member of our party was seated in an awkward position in between grills. This person had a poor social experience, with a cart blocking his view much of the time.
3) The chef made mistakes - forgot to bring enough food for certain people, gave too much to some people so almost nothing was left for others.
4) The chef did not put any effort into the entertainment aspect of the cooking - no big flame, not much spectacle with the utensils, etc.
5) The waitress rarely came back to give drink refills.
6) The chefs for both back-to-back grills came at almost the same time. So it was noisy and conversation was impossible.
7) Other patrons who were seated later at other tables were served before our table.
I do not plan to go back.
This is one the best restauranst in Pittsburgh. The steak is awesome as is the shrimp. Incredilabe.... highly recommended
My family and i went here Saturday for my sons birthday before the Kid Rock concert. All 4 of us had stomach issues after this meal and during the concert. Ive had several meals at this restaurant and have never had this negative experience. i almost called the restaurant to complain to management but thats not typically my style.
only been there twice, excellent service and food. will eat there again
Overall the food was great as usual
Our wait time was excessive greater than an hour for a chef
Our chef was great - entertaining and considerate of the kids. Our waiter left quite a bit to be desired.
While we enjoyed the food and ambiance our waitress was scatter brained. She forgot my rice for my meal. And I ordered a mandarin vodka and tonic beverage and she gave me straight vodka. While others may have enjoyed that error it was difficult to drink! She really didn't pay much attention to us after she took or order either.
Misrepresented menu charged soft shell crab price for it’s imitation imposture- menu item (Sushi/Spider Roll) states soft shell crab, avocado and cucumber but actually it made with imitation crab and tempura fried soft shelled crab on each end - horribly disappointing, fraudulent and totally dishonest.
This place is over priced, there was an up charge for fried rice vs steamed rice. Our cook did not entertain us, he made the volcano with the onion. That was it. It was my sons 16th birthday. I paid $5 extra for a sparkling candle. The green tea was not good either. My chicken breast was over cooked, it was dry.
Nakama is one of our favorites. We dine there 4-6 times a year as the food, service and experience has always been consistently excellent. And when you sign up for their rewards program, you get a free dinner on your birthday and/or anniversary.
Sushi was excellent. Super noisy, awful lighting, but the habichi was quite good.
Great food and great fun!
Lunch was very good. Also, it was a good deal, we were able to use our coupon.
Food was excellent as was the service! I love Nakama. I had been before but my boyfriend had never experienced hibachi so we went for our first anniversary. We loved it and are looking forward to anything trip back soon with a group of our friends. Fun, delicious, and something different.
great food and our chef was amazing. We had reservations for 5- just wish we didnt have to share the hibachi with strangers while we were celebrating a birthday.
Food was great. However our grill did not seem to be working properly. The chef has to wait ten mins before he could start cooking because it wasn’t hot enough. When he did cook by the time the meat was done the vegetables were cold. I’ve had this chef before and definitely not normal for this place. Overall between the server being busy and the grill being slow our dinner took almost 3 hours. Other than the long waits and the first food out being a little cold by the time the rest was done everything was good. Food was still delicious and definitely was not the chefs fault.
So crowded! The waiting area was packed BUT they did take us on time for our reservation. Meal and drinks were excellent! Celebrated a birthday-would definitely recommend. Our chef did not speak to us while preparing dinner but some of the other chefs at other tables did; we really didn't mind as the restaurant was packed and the noise level was moderate. Will go back.
Had the miso soup, was not the greatest but decent. Edamame was good and a good size portion. Ordered 3 types of rolls and all of them were very good and large sizes. Overall a good experience! Would eat here again!
This was one of the three worst experiences I have had at any restaurant in the last 10 years. Unfortunately, two of the three were at Nakama. I can't begin to express my disappointment given the cost of a dinner like this. Although this was not a special occasion, it was a rare time that we could get out for a "nice" dinner and we were very much looking forward to it. The wait staff never stopped to see if everything was ok or if anything else was needed. At one point we had requested a glass of ice and after 10 minute, stopped another employee who returned with it within two. minutes. The chef had already begun cooking prior to the appetizer being delivered. The soup and salad were delivered at the same time instead of the soup first, which had never occurred at any of the other Japanese steakhouse restaurants we had been to (including past dinners at Nakama) except one other time. Perhaps you can guess where that occurred. I understand if the restaurant is busy that service can suffer, however, as we watched our server walk passed several times, she never once even looked at our table. In other words, not only did she not check on us and ask if things were ok, she did not even acknowledge our table. Then didn't get the pint of sauce we asked for to take with us, and when we asked bout it, turned her head and rolled her eyes. Not going back even though in the past we had been there dozens of times and took all of our friends and family from out of town. After two times I will not waste my money on such poor experiences. The food is good but the frustration of the entirety of the evening is not worth it.
I put in to have reservations a month before valentines day. I had really horrible seats with my husband, no room to move, and the portion was considerably smaller. For a $35 dollar plate/ per person he shouldn't have left hungry. It wasn't nearly the same experience we had a year ago.
The server took good care of the patrons but the grill master set the experience and the reason for us to return soon
Delicious food and great service but way too hot and loud.
I feel like I am rushed through the whole dinner. I did not like that at all!
Was 13 minutes late for reservation. Their response- “no problem.” Waitress immediately took drink orders. Salad and soup did come out while still eating appetizers. But finished before chef started cooking. I had seafood trio and it was to die for deliciousness. Ahi tuna and scallops were cooked perfect. Waitresses stand off to side so all you have to do is look over and they come see what you need. Now this was a Thursday night and it was 65% full in bar with 3 hibachi tables going. I’m sure the weekends are way busier. Not only would I go again, I can’t wait to go again!
Brought our young kids with us. Everyone had a great time and food was excellent.
I was extremely disappointed in the way that it was understaffed and people were stuffed into tables. Looks like company greed to me. Wait staff and cooks were great but obviously stretched too far. Dinner took incredibly too long and we missed half of our show after. The food was wonderful. Waiter was great and accommodating. Cook was entertaining and talented. If only there was adequate staff this review would have been different and I would be a common return customer.
I was very disappointed. I have been to many hibachi places, but this was not one I would recommend going to. The chef was not entertaining at all, he just cooked our food. The food was not good at all, but our waitress was nice.
My experiences here have been hit or miss. This trip was not the greatest. I have a feeling they don't have their best people in on Mondays. The waitress seemed to want to hurry everyone to order. We had to ask for a dish and soy sauce for our sushi, which isn't a big deal but I just feel like the devil is in the details. There were only four people total at our table and the hibachi chef did not find us worthy of putting on a show. I was the only woman, and the only one at the table who did not order seafood. The chef prepared all the seafood and then cooked my meat. So I waited longer than anyone for my main dish. The grill is huge so I don't understand while when you're only cooking for 4 why you can't fit my food on. He could have asked if I had a seafood allergy if that was the concern. Plus, why not cook the lady's food first? Not to seem old fashioned but it did seem strange.
I thought that the food was good except that the steak had too much gristle - also the sushi came out with the app -which was okay, but almost immediately following was the soup, salad and the chef showed up to cook our meal. We really did get time to savor and enjoy the good food.
Also, sushi could use some improvement, falling apart and tuna and salmon cut too thick
They have valet parking, but don't advertise that it's $7.00!
My favorite!!! Excellent food and service. Great value
The food was ok but that's only a part of why we went to Nikama. We mostly go for the hibachi cooking show. This time it was lackluster. The chef said that there was a lawsuit against them so he wasn't allowed to "perform" as we were used to with the knives and food flying. It was also very dark in the restaurant and hard to read the menu which led to a surprise upcharge on our bill for fried instead of white rice. I don't see us going back there.
We went to celebrate my wife’s birthday. Everything was delicious!
Happy New Year! 2018
Pretty poor at managing reservations.
Showed up and was told they were behind and that we had to wait for a seat. Was told that they would find us once the seats were available. Never happened. Had a couple of drinks and then just ordered sushi at the bar.
We were seated a hour after our reservation. They were very nice to give us free drinks but it was still an hour after we were supposed to be seated
I normally frequent Nakama for special occasions or a quick bite at the sushi bar (I went about twice a month for two years). After this experience, I doubt I will go back. The service was absolutely deplorable. Our server was rude, agitated, and generally unfriendly. My party and I (who had a reservation and checked in 10 minutes prior to the reservation) waited over 45 minutes for our table, with no explanation for the wait. I am very disappointed.