Nakama Japanese Steakhouse & Sushi Bar
Nakama features Happy Hour Monday thru Friday from 5-7 pm with specials on drinks, half off select appetizers & sushi specials our bar area. Nakama also offers a well-priced children's menu. Gluten free options available.
Dirty restaurant, disgruntled staff, pushy server.
Food was great.... Service not so much our cook did not Talk or Entertain when cooking. the Other cooks around us looked so much more fun.
Good sushi Lots of variety. Beautifully presented Service slow.
Food was average and the entire process was rushed. Could not hear our server because of the noise level and frankly she did not seem to care. From the beginning of the meal she was rushing us through.
I have a shellfish allergy and we let the waiter know when I had ordered however the chef proceeded to cook the shrimp and scallops along with the vegetables and before my meat so it was cross contamination central. Thankfully nothing happened. Also, it was very loud and there were kids running around being obnoxious
We all agreed that the lunch menu should have included veggies. Thats the best part of the meal.
The service was outstanding and so was the food. Looking forward to my next visit!
We are visiting the city enjoyed the food service and ambiance
This was not a good experience, and as people that travel for work often, we enjoy trying local spots, but this was by far one of the worst. Started with the extreme delay with getting seated. Our reservation was for 7:30pm, however they did not see us until 8:30pm, A WHOLE HOUR LATER! When it was time for the chef to come prepare our meal, he had little to zero interaction with anyone. We have been to many hibachi restaurants and there are certain expectations that come along with that. You come for not just the food, but also the show, however here there was none. He did nothing but prepare our food, and leave. Finally, to wrap it all up, or check out process took 40 mins!!! Our waitress first brought the check and had left multiple items on it from another table that we didn’t even order. We informed her, she took it back to fix it, brought it back, and it was STILL wrong and had food on it we never ordered. I tried to catch her again to tell her and the rest of the staff inform me she went outside, and instead of grabbing a manager to assist they told us we could wait for her. So the PAYING CUSTOMER had to wait for the waitress to come back from being outside for 10 mins. She comes back, I inform her that again items are on our check that didn’t belong to us, and she goes to fix it again, however this time it takes 20 minutes before she comes back with our check fixed. All in all we were there for 2 and a half hours but only 20 minutes or so was actually eating/having our food cooked. Terrible experience, and poor management.
Very mixed experience. First. the food was OUTSTANDING. The chef was polite but not particularly engaging.
The service was NOT a strong point. The server came to the table and seemed to be in a HUGE hurry. Asked if we had been there before, and our table-mates said "yes", but before I could say "no, it's our first time" she launched into a mile-a-minute spiel "well then you now that dinners come with.... and the vegetables are.....". I barely got any of it (also was VERY hard to hear due to the noisy atmosphere) and she was gone in a flash before I had a chance to ask a question. When she came back and was taking our orders like it was a race, I asked what was in the vegetables (as I was deciding whether to order extra mushrooms), and she said "....like I said before....". Although her tone was not snarky, the words most definitely were! When soups and salads came, she practically threw them at us.
Later, there was an issue with a drink in the other party, and both the server and manager (who they asked for) basically said "we'll make you a new one, but will charge you for it". They sent the drink back, and THEN the manager came and said that the bartended tasted it and whattayaknow, it WAS made wrong, so they gave the young lady a new one. But really - after making them go through all that?? It was ONE drink, and she clearly had only taken a sip, it isn't like she was trying to scam for a free one!
After all that, an 18% tip was automatically added to the check.
On top of that, when we left, the valet took our ticket and said "it will be a while". Huh? Then the party who walked out BEHIND us got their car - and clearly knew the valet (they hugged and spoke). Then 2-3 more parties who came out behind us got their cars before us.
All in all, the food was the best part, but I'm not sure I will give it another chance. There are other hibachi restaurants that I want to try.
My steak was barely seasoned. It was really bland and I didn't enjoy it. Please instruct all the chefs to be consistent .
I’ve been a Nakama super fan since to 6th street 5 years ago during my education at Duquesne University . I used to go 2-3 times a week for lunch or dinner . Having moved back to the south hills , I don’t get to go as much as I’d like .
Tonight I stopped in with my father and cousin to grab some hibachi . I haven’t seen him in quite some time as he had two young boys and I am quite busy running 3 companies . I am a young professional operating at the executive level and on the weekends I like to dress casually .
My cousin however , is dealing with a incurable form of autoimmune disease which causes his blood pressure to rise and makes him extremely hot . While he had a hoody on , he took it off due to this and had a tang top underneath . Within 3-5 minutes the manager (a 40-50 year old) woman abruptly came over to our hibachi table , interrupted our conversation , and yelled at him like a child because of this . As much as I love the taste of the food here (it’s my favorite hibachi place in Pittsburgh) , I will most likely never go back .
While I understand and respect the purpose of dress codes at nicer restaurants , especially in the drunken college scene of Southside , this was not the manner in which I expect anyone to treat anyone for any reason , especially when spending $100+ a meal every time I go there .
ADVICE TO MANAGEMENT - Instead or yelling at guests like children in elementary school for not following the “rules” , perhaps start the conversation by asking the guest if they were aware of the dress code policy , and then make a reasonable effort to accommodate the guest . To my knowledge , and I may be wrong , there is no easily visible signage informing guests of the dress code policy .
Treat your guests with respect , not like trash .
Much Love ,
A Sad Nakama SuperFan
Visiting Pittsburgh on vacation, I have been to this Nakama before and it held up pretty well!
I went with family for my birthday, it’s been YEARS since I’ve been to Nakama and I wasn’t disappointed! It’s a little pricey for hibachi.. but it’s DELICIOUS!! Get the Hawaiian roll! Thanks Nakama!
Great food great service great atmosphere . Highly recommended for any occasion. Kudos to the wait staff and chef!! Can’t wait to go back .
We normally have no issues when we dine here. We are frequent customers. This particular time we had reservations and were sat 30 minutes late (we had our whole party with us). I'm not sure if the waitress was having a bad day but she seemed "off" from a typical waitress there. She messed up our checks twice and it took forever to even get the checks. The manager/lady in charge was very scattered brain and didn't seem to know some of the things we asked her. The cook was great. The food was great. We will continue to come back but are hoping this was just a one time thing where our experience wasn't top notch like usual.
We enjoyed the lettuce wraps and our drinks. Had an enjoyable time.
Seated at 9, started cooking at 10:30. Couldn’t fill our table. Finally sat another couple with us, but they argued with the waitress setting the rest of the night in a downward spiral. Think we were done shortly after 11. Hard to get refills on beverages also. After 10 things going wrong and apologies, we were given the $110 bill for myself and my daughter and a free bowl of ice cream. Which was 3 scoops of regular chocolate ice cream.
Visit with out of town family
Some of the best hibichi I've ever had! Very busy place but they were extremely efficient! Overall great experience. Would definitely recommend making a reservation to make sure you get in!
The hibachi wasn’t heating. So we had to wait an extra half hour. Then the hibachi chef was boring! He didn’t do anything fun like they normally do:-(. Our kids were bummed. Then we left and I realized they never got their ice cream with their kids meals. It has been years since we ate at Nakama and I was disappointed at how downhill it has gone.
My daughter lives out of town and picked nakama for her favorite dinner this time. We all had amazing food, and drinks. Even though one member of our party was rudely 30 minutes late, they still were able to accommodate us on a busy Saturday. They were very pleasant about it also
They didn't seat us until 20 minutes after our reservation and sat us at a table that was open the whole time. There was also very loud random music. Weird experience for a place that is typically 5 stars
Loud. Server wasn’t very friendly and didn’t provide us with menus, soy sauce or water half the time. Our hibachi chef was great though. Everyone was sick about half an hour after we left. :(
The food was delicious. However I was told by the hosts that I could not request a chef as well as the server. The chef I requested told me nobody even mentioned that there was a request. Very unprofessional especially after coming from a restaurant job before you try to accommodate guests requests
The food is excellent. I wish it had more light in the restaurant.
Super loud, but expected. Food was phenomenal. Service was fair. Our check was incorrect and we had to ask for boxes several times. Server did not go above and beyond by any means.
Waiter was gone for long periods of time and had to ask other waitress to find. Food was same as always very good. More than 8 at the table is too crowded to enjoy the meal.
We did a rare bar meal and were pleased to see that the full menu is available, even all the hibachi items, minus the theatrics of course! We stuck with appetizers and a California roll.
The bartenders were friendly and engaging, and the food came quickly and was great.
Definitely a good place to visit prior to a nice evening out!
Great food and great atmosphere! Very accommodating for gluten free as well
We had a gift card. The food is pretty standard. Good but nothing to wow you.
Great chef and delicious food!
Graet night out for dinner. Delicious food. Great table chefs. Great service. Restaurant is very nice. Just a little dim on the lighting. Had to use phone light to read the menu.
Reservations are a must. Still a wait but excellent food and service. A Pittsburgh must.
Nakama is the best place for Japanese cuisine! Will come back again and again!
Nakama is a fun place to go with good food! We went for lunch, which drastically cuts the cost and had a wonderful meal. The hibachi chef was highly entertaining. The restaurant was not busy at all (we went pretty early for lunch) so we had a very nice environment for our group.
The food was so salty and i did not like it i pray next time it’s better
Our server and chef were awesome, but we had to wait an hour for the chef to come over because they had more tables then chefs.
Great family outing. Good times!!!