My server was not very attentive. He didn't provide any food suggestions. Also when asked for a sake suggestion he didn't help.
The service really put a damper on the good meal we had. For a $200+ dinner I expected better service. It was a bad first impression for me as this was my first time here.
You would think at the very least that the sushi at this restaurant would be exceptional. But it wasn't. In fact, it was pretty plain. And the rolls that incorporated tempura (soft shell crab roll and tempura shrimp roll) were down graded because of extra heavy batter on the tempura, plus the fact that they were obviously cooked in advance and were cold rather than fresh from the fryer. The crab nigiri was not bright, as it should be. The salmon roe nigiri also seemed less than fresh. The maguro was OK. We ordered two appetizers. One, the yellowtail tartare came first and was very good and very original. The other, gyoza, came at the end of the meal with an odd tomato sauce surrounding gelatinous potstickers. It was a bust, and the server seemed to think it was OK to bring us an appetizer after we were done with our meal. There were tons of servers standing near the kitchen, but we were routinely left un-served at the sushi bar when water glasses were empty or our tea ran out. Also, no real interaction with the sushi chefs; everything was done through the server. A $200 meal for two that was supposed to be special but fell far short.
We enjoyed the food at Morimoto and felt that the dishes were fresh, made with quality ingredients and all had great flavor. The food was a bit on the pricy side (for example, a single piece of Nigiri sushi cost the same as two pieces at most other sushi restaurants), however, we expected that going in given the restaurant carries the name of a very famous chef. While we had a very good impression of the food, the impression of the service was the complete opposite. In general we felt that the waitstaff was not attentive for this level of dining experience. We've eaten at many nice restaurants and appreciate the level of service those places offer. That was not the case at Morimoto. We were seated for quite some time before our server greeted us, and after placing our order, she did not come back to check on us very frequently. At one point we wanted to order more sushi and asked her for the menu again. After waiting a long time for her to return, we flagged down another waiter and asked for a menu. This waiter acted as if we were inconveniencing him and after getting the menu, he briskly walked by and handed me the menu without saying anything or even acknowledging me when I said thank you to him. Our waiter approached again and I saw I now had a menu, but didn't apologize for forgetting to bring it in the first place. She also forgot to bring us a few condiments, etc. that we asked for while dining. Overall, I was disappointed that a restaurant with quality food left us feeling underwhelmed due to the poor service.
Fabulous dinner and one of the best desserts I’ve ever had!
Our experience was great with the exception of the front desk worker. As we entered the restaurant, the waiting area was empty yet she didn’t acknowledge my husband and I who were standing in front of her for over 5 minutes before she welcomed us. Funny how she failed to acknowledge us from the point of entering to waiting in front of the desk, but she was swift to welcome a few people who entered after us while she was checking us in. Then after waiting for 15 minutes, my husband proceeded to the bar to get drinks as while waiting. Same front desk lady approached my husband and told him our table will be ready shortly and proceeded to give him someone else’s food bill that was $200+. My husband told her we haven’t even started dinner let alone not even sat at our table. Either her memory sucked or she just felt like annoying us before our dinner. After we were led to our table by another staff member, everything else was great.
Have been several times now and still the place keeps service and food at a very high level. In addition to the Tuna Pizza (fear not! Awesome!!) we had the King Crab legs which were fabulous, before tucking into a Set Box lunch thingy. I had beef, and my wife had the black miso cod. SO good.
Server was terrific. Can't wait to come back.
The food was good, the service was great, but the restaurant is very loud.
It was amazing. We had the tasting menu with wine/sake pairing. Everything was wonderful
My daughter is a huge 'Iron Chef' fan, so took her to Morimoto for her birthday. Was totally ready for it to be a over-hyped and a letdown. I was extremely wrong. 3 appetizers, 3 different mains, 1 order of sushi and a desert - every single item was brilliant (ok, the sushi was just good sushi but everything else was amazing).
Way too loud in the second room and way too bright. I’m 32 and my hearing is fine. Couldn’t hear my girlfriend at all. Food was good and service was fantastic-