MOOR at Gaylord Palms Resort

Made a nice effort to make the occasion special.

Food was great. Service was slow slow slow. The waiter did his best, but the restaurant was painfully understaffed. Half the tables were empty, yet it still took 20 minutes to be seated and 30 minutes to receive our food- at 1:00 in the afternoon! I’d hate to see it at noon...

Disappointed in the service..very slow.. not enough selection of fish to choose..
We brought friends for first time very disappointing but wine was excellent except we had to ask for more

No good food and zero seafood we never come back and we not recommend this restaurant

This place is so mismanaged. They are "out of" everything. Only had 2 fish options and were out of EVERY beer and wine we attempted to order. Such a shame considering the potential.

Service on this particular night was not very good. We were seated in an area with an extremely large party and were not given the same attention as they were! Drinks were served and unfortunately it took an extremely long amount of time before we ever saw the waiter again by the time our food was delivered. One of our meals was served without any of the requested changes. The other 3 meals were good, but this was. It a meal you would want to remember. I applaud the management staff for comping the mistake meal and of alcoholic beverages, but overall the evening was NOT a success! To top off the night, the valet service misplaced our vehicle and we waited additional time for it to be located and brought up for us. All in all, it was NOT a memorable evening at the Gaylord Palms.

Terrible is being nice!! We were staying at the hotel in hopes of having a nice dinner following a day at ICE. Unfortunately our dinner experience was nothing short of horrible!! Don't waist your time or money!
Upon sitting at our table we put in our drink order and it took 20 min to get the drinks.We could tell that they were sitting at the bar for a while because the glasses were sweating.One person at our table ordered an iced tea and he received a root beer with a lemon! Ordered 2 glasses of wine but the waiter didn't know the difference between an Pinot Grigio and Sauvignon Blanc. When we were finally able to order our dinner the waiter wasn't sure what type of fish they had. He first told us Tuna and Mahi-Mahi-Mahi, then went back to the kitchen and said we just got in whole Snapper (at 9pm?)( Think they went to the local grocery store frozen food section).We ordered 2 Mahi-Mahi sandwiches, Margarita flat bread and a kids grilled cheese. After waiting 50min I complained to the manager that we still had not received our food. She then told us that there was a large party in font of us and it should be a little longer. At this point my 7 year old son was so ready to leave and so were we. The waiters come out with our food shortly after I complained and it looked like the flat bread had been sitting out and was completely dried out, my sons grilled cheese was cold.Our 2 fish sandwiched didn't even look like fish and they were cold, SMOTHERED in aioli sauce to the point of the lettuce being wilted and the bread soggy. The waiter came back to our table and asked if we are enjoying our food! HA! We asked the manager to come back and we proceeded to show him our food and he agreed that it looked disgusting. We refused to pay ANYTHING for our dinner. The staff never said anything to us as we walked out. Horrible experience ! Will NEVER come back or recommend to anyone. For a nice location its an embarrassment to have MOOR at a 4 star hotel!!

Despite reading other lukewarm reviews, everything was wonderful!

My only criticism is of the Gaylord, not Moor. We went for lunch, paid the same amount for the same menu as dinner, and they wouldn't validate our parking! We did most of their Christmas activities, shopped, and ate at one of their most expensive restaurants and they wouldn't give us parking! Will think twice about going back for celebrations from now on.

Nice Dining environment . Good food. Service was ok for a busy night.

First Julian (Jules) was excellent for service. Out of all the property restaurants, this food was rated least fave by the group of four. I think because it was a Sat. night, service was a bit slower and food not as warm as it should have been (although Old Hickory - Friday night and Villa De Flora Thanksgiving pulled theirs off. Socio was also exceptional at service and food devine but could have been since Jayson was watching everything going on, the kitchen is closer and the staff serving was formerly of the Sushi Bar so they were seasoned! Again, service was excellent everywhere!

Visit for thanksgiving

Excited to get golden tile fish but it was bland and over cooked even though I asked for medium rare. Best part was getting parking validated and sitting in the boat but food is mediocre and expensive.

I was very disappointed in my visit. I requested two birthdays, which the restaurant did not recognize in any way. I also had my three children with me and was refused seating in the boat due to a large group (4 adults and 3 kids under 8–so pretty small actually). The boat sat mostly empty the entire time we were there. Additionally, your kids menu serves jello, which I am ok with my kids eating, but it was sugar-free-which I am not okay with! I think that it is not appropriate to not have that stated on the menu!
I live locally and have gone to MOOR in the past for celebrations (this time for both grandparents out of town birthdays) and I will not be back. Very disappointing all around.

Delicious fresh seafood
Creative cocktails
Have never had a bad meal here

Food was awesome and staff was wonderful. There is something for everyone.

Food took 60m - 2 kids meals and 2 burgers. Burgers came doused in Aoli and we asked for non. Not busy just really slow. Called ahead and asked for a booster and high chair. Had to ask 3 more times. Finally 20m later we got them. Terrible for dinner but great for breakfast buffet. Manager apologized and comped breakfast the next day.

As always, the food and service was excellent. Our server Corayer always provides outstanding service. We always request to be seated in her section when she is working.

Will NEVER return to this place. Worst experience ever, 45 minutes for a cup of soup and devil eggs and it took over an hour and half for food. Food was cold and fish still had bone in side it. Waiter could not even remember what drinks we got knowing it was three ice teas and a water. Each ice tea taste different and was different colors. Said something to the waiter and he didn’t really care. STAY AWAY FROM THIS PLACE.

Unique setting, fantastic food, insanely good handcrafted drinks
Worth the money

Made a reservation at MOOR this past week for dinner, we were staying at the Gaylord for one night with our family on vacation so we could visit ICE. When we arrived at the restaurant it was a Tuesday night and there were only a few tables occupied. The hostess sat us on the boat which had a nice ambiance. After we sat down a table to the right of us stood up and walked out which I thought was odd. About 25 minutes had passed and no one had stopped at our table to greet us for drinks. I watched 4 different waiters walk by us that had other tables near us and not one of them stopped to greet us or to simply say they would send over our waiter or ask if we had been helped. I also observed one of the hosts walk through our area with an iPad marking tables on it that were occupied. I was about to get up and ask the host where our server was but my husband told me not to yet since he thought our server was a lady standing to the table to the right of us talking to her table. She continued to chat with them for another 15 minutes and then left the area so she clearly was not our waitress. We now had been sitting there 40 minutes. As I stood up to find someone a waiter ran over to me apologizing stating he had been sat with a large table and my table had been reassigned to another person who probably did not know and that he would send someone over with water. Alright I thought finally someone will come over. We waited another 15 minutes and no one ever came to greet us. I was so disappointed and upset, we waited 55 minutes total in this restaurant and got no service. We walked out. We walked over to Wreckers Sport Bar and the service was Phenomenal. If I could give this restaurant zero stars I would. This bad review is due to several staff members all walked by our table and could not even stop to check if we had been greeted or taken care of. For as much money families pay to stay at the Gaylord this type of service is unacceptable.

We visited this restaurant twice before. I believe, it had a different name I believe. Each time, we have requested to sit on the boat as the only reason we go there is for the ambiance. This time we again asked to sit on the boat and there were no seats available. The food is OK but nothing to write home about.

It is cool as the boat sits on a lagoon like body of water. I would not discourage anyone from trying it out for that reason. Just don't expect food that will blow your socks off.

Extremely slow (45 min) and foord arrived cold.

Great breakfast but they started to charge 23.40 for parking. Before it was validated at restaurant and free. Very upset with new cost.

It is a limited menu and a bit pricey. Additionally, if you do not spend $75 they don't validate the $25 parking. With the limited menu and the high price what's the attraction to keep you at the Gaylord Palms for dinner. There are a ton of restaurants around the hotel. Next time we will pay the parking and find a better place to eat.

The server was personable and courteous. The food was bland and my husband’s blackened fish came sautéed. We didn’t think the price was worth the food.

I made a reservation in advance so that we could miss the crowd of the convention. We arrived early to have a drink. The bar had good selections and a cool outside patio. I chose this venue for our group because of the seafood options and the cool ship where you could dine under the sails. I found the menu limited. It had the same things that we could get back home. We were sat away for the "boat/sails". When I asked for a table on the boat, I was told they were reserved. I stated that I made a reservation. I was told that the tables were full even though there was a table very visibly empty. It put a damper on the evening but the food was good and we enjoyed the atmosphere.

Was very slow my flat bread was cold they did remake it and took it off our bill

Went for my birthday. Great service, great food, a bit expensive, but worth it.

Started off with a poor beer selection and essentially nothing on draft, so we paid $9 for a 12 ounce beer in a can. When the food came out, it was disappointing. Small portions and burnt food were not expected for the prices that was paid. If ever asked how MOOR was, it was simply disappointing.

Moor's ambiance is the main draw for this newer Gaylord Palms restaurant. While the setting and servers were nice (albeit sloooow), the food was not on par with the prices. Many of the fish selections weren't available and the fish we ordered for $33 a plate were very small portions. Moreover, being nickel and dimed for sides added up quickly. The citrus greens salad was doused in dressing and was basically romaine with a few citrus sections. Not worth $14. The chairs are brutally uncomfortable but thank goodness the staff offered cushions. The desserts -- marketed as made in house by their downstairs pastry chef -- were awful. The chocolate offering was hard and dense and not flavorful at all. We expected a bit more for a $300 bill. Not sure we'd dine here again but the ambiance is nice.

Worst service ever but the food was surprisingly good.. after a very long wait

We had a 5pm reservation. We were the 2nd table of the night to arrive. Our service was painfully slow. For this reason, we would not recommend the restaurant. Its too bad- the location is beautiful.

Check in very confusing for the staff as they could find my reservation!
Food came all at once app was good. Swordish was not real swordfish.

Will not be going back.

Had a reservation but still had to wait 30 minutes, even though there were many empty tables and lots of servers. When we arrived there were four employees behind the hostess podium yet NONE of them acknowledge us as we stood there and waited for several moments. Finally we had to speak up and let them know we had a reservation, to which they looked quite annoyed. Staff was not friendly and one who we believe was the hostess was just rude. VERY limited menu and extremely over-priced. WILL NOT BE GOING BACK. We've been there three times over the years and the quality of everything has definitely degraded.

The Gaylord is a beautiful resort and the ambiance of the MOOR was inviting. The chairs were uncomfortable. The menu is small and the food was not very good. We had to send ours back because the hot food was served cold. The prices are what you would expect in a much more elegant restaurant with anexemplary menu.

Our family of 4 (2 adults, 2 kids) ate at The Moor tonight. We loved sitting on the boat. Kids got a kick of the boat sails and the fish swimming around. Food was very good. Both kids had the grilled chicken sandwich on the kids meal. Chicken was moist and tasty. They had a large variety of sides. My daughter loved the sweet potato tots! My husband and I shared the whole yellowtail snapper with risotto. It was amazing! We will definitely be back!

For lunch we had the she crab soup and mushroom flat bread. Both were really good! Atmosphere was great! We loved the boat.

This is an expensive restaurant in a very upscale hotel. For starters, the service was subpar. The host was very nonchalant, unwelcoming, and at one point in our meal came to our table and without a word to us yanked an open chair from our table to use at another table. It was ten minutes before our waiter came to the table and 20 minutes before we had our first drink. The food is unimpressive and for the shrimp we added to our steaks, there was a $10 upcharge and we received exactly three shrimp.

Went for 40th wedding anniversary. Had placed reservation 2 weeks before event explaining it was special event and tried to get seats on ship area. Called day of event was told they couldn't guarantee seating. Asked front line staff what time I should show up to ensure we could sit in ship area and was told they should be able to get something if I came 30minutes before reservation. Arrived on time & was told they had no spots and they couldn't give a time for when there would be a table on ship. 60 minutes after our reservation time we were seated. Front line staff HORRIBLE! However our server after we sat down was excellent! THANK you Jules(server) for helping us make it a wonderful night of celebration after the 2 star service before.