MOOR at Gaylord Palms Resort

Server was good, but service for seating is low even with a reservation and once we ordered to when food arrived was even slower. Food was great, but a bit expensive for what you get.

Ana K was amazing! We asked for the best table in the house and got to eat supper on the ship. Wooden chairs were a little uncomfortable but not unbearable - maybe a suggestion for future...

Our table had seafood eaters and non-seafood eaters and Ana was able to recommend something for us all. Didn’t even have room for dessert.

Awesome service and great atmosphere . Teenagers really loved the boat!

All the above, except everyday.

Was a wonderful meal with top level ambiance and service.

I made a reservation for 7 pm , showed up early at 630 pm to wait on my party to arrive. We decided to wait at the bar and asked to be seated outside to enjoy the beautiful weather, was told that was no problem since there was no one outside at all. when i was notified that out table was ready i walked up to the desk and was promptly told that since a total of four tables had been sat outside out waitress was probably going to be slammed and our wait to be waited on would probably be delayed?! and they gave us the option of being sat inside. I was very disappointed but took the table inside as we were ready to eat. We waited for another 30 mins before someone came to our table to pour us water and tell us that they were not our server and someone else would be coming over. another 10 mins go by..... i walked up to the front desk and addressed the problem to the receptionist which was met with a blank stare and a bland "i'm sorry". No "let me resolve this problem, no let me get the manager, no nothing" Finally a very flustered but sweet waitress came over and took our orders and was as prompt as she could be with getting our food to us. Why was there not another waitress assigned to the outside patio if the current waitress was being overwhelmed? uh DUH? This is not rocket science people. We come to many conferences and trade shows at the Gaylord properties and this was very off par. Th restaurant was not slammed at all, many open tables and wait staff standing around staring at us ? I had to warn my clients to think twice about going to this restaurant due to the inept management. The food was fantastic so at least that was some consolation.

Moot was unprepared for the number of reservations the had. We waited 1 hour for dinner. Fish was excellent, sides were under cooked and not edible. The restaurant comped the meal, which was nice but didn’t make up for a wasted dinner experience.

Very hard and uncomfortable chairs.
Extremly limited menue.
Need flashlight to read the menu.
Very hungry but no welcoming tidbits offered.
No potatoes offered. Only fat fries or broccoli.
No medley vegetables.
Served local beer in a very small wine glass.
Had to wait long for water re-fill.
Very expensive for very small portions and poor service.
Asked for additional sauce and arrived 25 minutes later when fish was gone.

We had a wonderful meal at Moor—much better than we expected from a hotel restaurant! The fish was so fresh and perfectly prepared, the risotto of the day was yummy and our cocktails were great! Even my teens happily finished their grilled wahoo and swordfish and are asking to go back. Recommend highly!

We had a delightful server who was knowledgeable about the menu. The fish varies each day by what has been caught. The golden tile fish was fresh and expertly prepared. I would love to go back again.

The menu is rather small and limited as are the portions. I ordered the pompano which is one of the fresh catches of the day, and I wasn't a fan. Didn't seem very fresh. I asked how they recommended preparing it and the waiter said pan seared which is how I ordered it. It was very salty and served over risotto which was cold in spots. The atmosphere was nice but the dinner was not worth the money we paid.

The entire resort was outstanding, MOOR was incredible. They gave my date a flower since it was Valentine’s Day to start off, they were able to accommodate me with some dietary restrictions that I have, and my date LOVED her dish. Our waitress was outstanding, she recommended the perfect dishes for us. The Florida old fashioned I had with dinner was the best cocktail I’ve ever had. Over all incredible experience.

I expected a little more from this restaurant as we have visited Villa de Flora on numerous occasions and Old Hickory a while ago. While the seating at the boat area was nice and we were welcomed warmly by the hostess with a smile and a rose for Valentines, the service was “meh” as was my entree. We had cocktails which were prepared nicely and deviled eggs which were delicious. I ordered the red grouper with beurre Blanc sauce and salad. My husband ordered the red snapper with beurre Blanc sauce and risotto. The entrees arrived without sauce. We asked for our sauce and it arrived but it was watery and cold. His snapper and risotto had a nice taste and was well seasoned. My grouper was low in taste, even with the beurre Blanc and lemon. The salad was fresh but also lack in seasoning. The cheesecake was ok, the coffee not as good as in the other 2 restaurants.
The service was s-l-o-w and they didn’t seem to very super busy. Will not return to this one.

Very unique dining experience. Great atmosphere, great food!

Food was not incredible. It was good. Small portions. Taste not anything to brag about.

The food was good. The service was excellent! Our server Byron was excellent, and so fun!

Wait staff was very attentive. Fish and chips were okay, but not worth having a second time. Sometimes friend foods all taste alike, and the fish just tasted like another friend food. The tartar sauce didn't help it.

We were very disappointed. We have been to the Moors before. We were not told there was a gathering and that we could not sit on the boat where we are used to sit. The gathering was noisy and we were first seated by the kitchen but asked to be moved in an almost empty dining area. The noise from the party made it difficult to have conversation. The food was extremely disappointing. The shrimp scampi was oily and the noodles were not edible. I left the dish uneaten. The risotto was not good. We expected a variety of fish choices and were told there were only two available out of what the menu boasted to have. After telling the waitress, we were offered desserts for compensation. I am a diabetic and cannot eat sweet desserts. It is unlikely that we will ever return.

It was a great meal and service. High noise level and expensive

Overpriced and small portions.

Bartender was fantastic. Food not so much.
French fries are really good.

Service/Server was absolutely terrible, especially considering there were very few tables seated at the time we dined. I actually had to get up from the table and fetch her to get her to come to the table because we needed another round of drinks. It was insulting for them to write in a mandatory 18% gratuity for what the describe as a "large group". We only had 8 people in our "group" and the service would have been better at MacDonald's.
Manager was walking around and never stopped at our table. I'm guessing it was because she knew her restaurant's service was horrible.

Great service and server was excellent. Would definitely would return.

The food was delicious. The service was fair.
We enjoyed the atmosphere.

We waited 45 minutes to get drinks. Salads did not come before the main dishes. Food proportion was small. I would not recommend this restaurant.

It was terrific food and very nice service!

Not validating parking for lunch will steer me away from this restaurant in the future.

Great food. Awesome experience dining on a boat. Note: They dont validate parking unless after 5 PM.

Soup was lukewarm and server went mia.

Great food and the atmosphere was excellent.

The restaurant offers a very nice ambiance. We enjoyed the view but can’t really say the service or food were above par or worth the value. I was disappointed in our lunch experience.

Service was very slow, although our waiter tried to make up for it with his sense of humor. I was brought the wrong salad but it was corrected quickly. The portions were TINY and prices were high. My husband had mani mahi, a special on the menu. The portion could not have been more than 4-5 ounces and it was $36! We could have asked but never thought it would be so unreasonable. I had grilled tuna on my salad, which was $10 to add and it was probably 2 ounces...just 4 paper thin slices. The flavor of everything was good and presentation was nice, but I feel this place was overpriced! Can not recommend and will not be going back.

New Years Day Dinner. Food and Ambiance was good. It was not exceptional but it was satisfying.

Parking ($23) was not validated at lunchtime (even though bill for lunch for 3 came to $125 before tip)

The atmosphere made up for the so, so food quality. After waiting 45 minutes, both entrees were dry and cold. The French fries and drinks were fantastic.

New Year Eve dinner, food was tasty however I would have liked some special NYE meal option such as a 3 or 5 course meal with some wine pairing .The service was good but not top as we had to ask for things that should have been offered such as mayonnaise with fries, a medium rare rib eye cooked right the first time without having to send it back.I have to agree though that out server did everything possible to make up to it like bringing a free bowl of soup while waiting for the second ribeye or not charging for the soup ordered as appetizer and forgotten.All in all I will dine here again as I liked the food and the atmosphere and after all perfection is relative.

Table location was poor while other better locations empty. Table location between main dining area and kitchen subject to heavy traffic leading to one or two less tables would not break you not at the the high cost of meals particularly when a third of the prime rib was 1/3 fat that had to be cut away. Also why no warm rolls? Also too many small retail stores and quick food areas closed or closed too early.

Atrium area should not be blocked for any reason. Convention Center should be reconfigured for shows. Room without an atrium view are basically worth nothing. Car parking and valet parking is true highway robbery. Hence no tips.

Great place for holidays and to bring guests who are visiting. Or - just an enjoyable weekend evening meal.

Wrong entrees brought to wrong party members. Minor bill discrepancies at end of meal.

The ambiance is always exceptional at the Gaylord and the kids loved the boat even though we were not seated on it as requested. We had a pleasant server and the service and food were good. We had a 6:30 reservation but we were not seated until after 7. That is frustrating especially with a larger party and kids. The hostess was not pleasant.