Last year we enjoyed Michaels for our New Years Eve dinner so we thought we would do it again this year. We were looking forward to the great food and service we had received before only to be very disappointed. Our service was poor. I am gluten and dairy free and the waitress didn't even register that fact when I told her. She brought crutons on my salad after I had specified no gluten. Then she also brought out the dessert and put it in front of me after I had told her once again, no dairy or gluten. Also, other members of our groups steaks and chicken entrees were not cooked properly. The chicken was under cooked. And the steaks were burnt on the outside, while cold on the inside. We sent the steaks back only to have them brought back out looking not burnt, but still raw in the center. The manager acted mad towards guests at our table. Overall, this was a poor experience. Not how we planned to spend our new years eve. And to top it off, it was a set menu, so everything should have been prepared to perfection.