I went during Winterlicious, so I'm not sure if this experience would be the same otherwise. I made a reservation for 7:15 didn't get seated until 7:45pm. That has been the longest I've waited for a reserve table in a long time, even in other major metropolitan cities. Even after being seated, it took another 20 mins to be served water, another 20 for our wine, etc. I had to ask for the bill 3 times. Took about 30 mins for that to come. The whole night seemed a bit slow. SO my review is based on SERVICE. The food was what I expected. It was good.
I spent maybe an 1 1/2 hours more than what I wanted in that restaurant. And at some point I wondered if they were judging me based on my ethnicity, how I looked, how I dressed, etc. I came from work, so I couldn't have been that bad, I mean I had 3 hours to wonder why everything was going so poorly.
At the end of the night as we were receiving our coats, the waiter came up to us and told us that he was sorry, but they were short staffed. So he was really nice, but I probably wouldn't go back.