We had reservations for a group of 12 for 6:30pm. It was a very busy night. But even though we made reservations, it was after 8pm before they were able to seat the group. Even with the reservations, they could not figure out where to put the group, and then they did not have enough chairs to put around the table. Once the group was seated, they should have assigned one waiter to the table. Or assigned some people to help with things like bread and water refills. Instead the one waiter was working a lot of other tables. The group had been there more than an hour and a half and had all read the menu and was ready to order immediately. Yet, the group had to beg to order, get bread, get water refills, and get the check. It was almost 10pm before the group could leave - so much for making plans after with an early dinner reservation - and it wasnt because the group took their time to visit - we were starving and scarfed the food once it arrived. Also, they could not pour beer into a glass correctly. I have been here another time with just 2 people and no reservations, and it was a very different experience. Incidentally, we had 2 sets of reservations - another for 6 - before we realized we had already covered eveyone in one set of reservations. We cancelled the reservations for 6 at the last minute. I do not believe they were equipmed to handle any more reservations that night and could not have handled the other reservation they had taken. Again, it appeared they were incapable of managing reservations and serving groups.