Mexican Sugar - Plano

Mexican Sugar - Plano 的評分，來自曾造訪用餐過的客人。根據最近的評分

1. D

   Don VIP

   Dallas13則評論

   5.0

   在1天前用過餐

   1. 整體 5
   2. 食物 5
   3. 服務 5
   4. 氛圍 5

   Arnold Nitishin is a fantastic ambassador for Mexican Sugar. He was mixing with everyone helping and being quite an asset! Great food. Motive was a good server too
   

   Mexican Sugar - Plano已在今天回覆

   Good morning! We are so very grateful for your patronage and wonderful review; both truly mean the world to us! We sincerely look forward to welcoming you back soon. Best Regards Jorge Nuno General Manager
   

   請問這對你有幫助嗎？

2. B

   Bobbiann VIP

   Denver10則評論

   2.0

   在2天前用過餐

   1. 整體 2
   2. 食物 5
   3. 服務 1
   4. 氛圍 5

   We waited over 35 minutes for our reserved time. The service was terrible! We saw our waitress only 3 times. She had a bad attitude and seemed as if she didn't want to be at work. No personality and extremely slow service. The party that was holding our patio table hostage had been there for 3 1/2 hours and wouldn't be told by the restaurant staff to vacate the table to accommodate our reserved time! Very disappointing. Mgt wouldn't even step in! Food is excellent but service can use improvement.
   

   Mexican Sugar - Plano已在今天回覆

   Hi Bobbiann, We're really sorry to hear about your experience at Mexican Sugar - Plano. It's clear that we didn't meet your expectations in terms of service and we regret that you felt neglected by our staff. We strive to provide a welcoming atmosphere and excellent food for our guests, and we're disappointed to hear that we fell short in this instance. We appreciate your feedback and will certainly use it to improve our service. We hope you'll give us another chance to provide a better experience in the future. Best Regards, Jorge Nuno General Manager
   

   請問這對你有幫助嗎？

3. S

   Shauna VIP

   Dallas2則評論

   5.0

   在2天前用過餐

   1. 整體 5
   2. 食物 5
   3. 服務 5
   4. 氛圍 5

   Server was amazing!!! We had a great time! Definitely will be back!
   

   Mexican Sugar - Plano已在2天前回覆

   Hello Shauna, We're overjoyed to hear that you had a great time at Mexican Sugar! It's fantastic to know that our team made your experience even better. We always strive to provide excellent service and it's heartening to hear that you enjoyed it. Your positive feedback truly means a lot to us. We're looking forward to welcoming you back soon for another delightful experience. Best regards, Arnold Nitishin Manager
   

   請問這對你有幫助嗎？

4. S

   Steve

   Los Angeles4則評論

   5.0

   在2025年4月27日用過餐

   1. 整體 5
   2. 食物 4
   3. 服務 5
   4. 氛圍 5

   Beautiful restaurant with and impressive bar sending out amazing concoctions. We were a group of 11 for my wife’s birthday and the service was top notch. The chips were constantly flowing along with salsa, and the entrees came out in a timely manor, and were hot and tasty. There was no charge to bring in our own birthday cake as well which is nice! We’re definitely going back!
   

   Mexican Sugar - Plano已在7天前回覆

   Good Morning, We are glad that you joined us and we look forward to many more great experiences with you! If there is ever anything we can do to enhance your next experience, please let us know! Best Regards, Jorge Nuno General Manager
   

   請問這對你有幫助嗎？

5. A

   Alex

   San Francisco3則評論

   5.0

   在2025年4月26日用過餐

   1. 整體 5
   2. 食物 4
   3. 服務 5
   4. 氛圍 5

   Amazing food and service. I’ve been to the one in uptown and not so great experience. I got the steak salad with cilantro lime dressing and it was delishhh!
   

   Mexican Sugar - Plano已在7天前回覆

   Good Morning, We are glad that you joined us and we look forward to many more great experiences with you! If there is ever anything we can do to enhance your next experience, please let us know! Best Regards, Jorge Nuno General Manager
   

   請問這對你有幫助嗎？

6. A

   Aaron VIP

   Dallas1則評論

   2.0

   在2025年4月26日用過餐

   1. 整體 2
   2. 食物 3
   3. 服務 1
   4. 氛圍 2

   Last couple of times the wait staff have been very poor
   

   Mexican Sugar - Plano已於2025年4月27日​回覆

   Thanks for the review, Aaron. We're sorry to hear about your recent experience with our wait staff. We strive to provide excellent service to all of our guests and it's clear we fell short during your visits. Your feedback is valuable and we'll certainly look into this matter. We would love the opportunity to connect with you regarding your experience so that we can work to improve to be able to deliver a 5-star experience every time. At your earliest convenience, please reach out to me directly to connect at 972-943-0984 Best Regards, Jorge Nuno General Manager
   

   請問這對你有幫助嗎？

7. C

   Christine

   Dallas2則評論

   2.0

   在2025年4月26日用過餐

   1. 整體 2
   2. 食物 1
   3. 服務 1
   4. 氛圍 3

   We arrived and was seated right away. We waited over 5 minutes before anyone approached our table. We placed our drink order and waited more. Finally got our drinks (tea) and placed our appetizer order. The arepas were good and so was the guacamole. Our drinks remained empty for most of the dining experience. We placed our dinner order and the food was serviced cold and I returned my food. It was so cold and unappealing. They ran out of tea and was told we were need to wait 20 minutes for it to be ready. This was our first time there and don’t expect to be returning. I was really wanting to love this place but it was not worthy it.
   

   Mexican Sugar - Plano已於2025年4月27日​回覆

   Thanks for the feedback, Christine. We're sorry to hear about your experience at Mexican Sugar - Plano. We strive to provide our guests with an enjoyable dining experience and it's clear we fell short during your visit. We apologize for the long wait, the food temperature. We're glad to hear that you enjoyed our appetizers and drinks, but we're sorry to hear that the rest of the meal didn't meet your expectations. We would love the opportunity to connect with you regarding your experience so that we can work to improve to be able to deliver a 5-star experience every time. At your earliest convenience, please reach out to me directly to connect at 972-943-0984. Best Regards, Jorge Nuno General Manager
   

   請問這對你有幫助嗎？

8. A

   Annie VIP

   Pittsburgh20則評論

   3.0

   在2025年4月25日用過餐

   1. 整體 3
   2. 食物 4
   3. 服務 3
   4. 氛圍 4

   We felt super rushed. It’s like they wanted to turn tables as quickly as possible.
   

   Mexican Sugar - Plano已在4天前回覆

   Thanks for the feedback, Annie! . We apologize if you felt rushed during your dining experience at Mexican Sugar - Plano. We strive to create a comfortable atmosphere for our guests and we're sorry if we fell short. I will address this with our entire team. Your feedback is valuable to us and we will certainly take it into consideration as we continuously strive to improve our service. We hope to serve you again soon. Best Regards, Jorge Nuno General Manager
   

   請問這對你有幫助嗎？

9. A

   Amanda

   Dallas2則評論

   4.0

   在2025年4月22日用過餐

   1. 整體 4
   2. 食物 4
   3. 服務 4
   4. 氛圍 5

   I will start with the positive…they have, by far, the best tortilla chips and guacamole I’ve had in a LONG time! I also loved the red sangria. Perfection! The restaurant also has a lovely ambiance. That being said, my dinner was way too spicy, and I’m not one much for spice. I didn’t realize it would be that spicy, so it was hard for me to eat much of my meal. I also found a produce rubber band in my rice. I’m sure it was a kitchen oversight, but it didn’t help my meal experience. I would happily come back for a happy hour or for drinks and appetizers, but I don’t know that I’d come back for dinner.
   

   Mexican Sugar - Plano已於2025年4月23日​回覆

   Good Morning! We're so very sorry to hear about your unsatisfactory experience with us. We strive to provide cuisine and care of the utmost quality to every guest, every time, and we are extremely disappointed by your dissatisfaction. We thank you for sharing your thoughts as we take each review as an opportunity to learn to serve our guest better. I hope that we get a chance to serve you again in the near future. Best Regards Jorge Nuno, General Manager, Mexican Sugar Plano (972)943-0984
   

   請問這對你有幫助嗎？

10. D

    Dr. Billy VIP

    Dallas803則評論

    5.0

    在2025年4月20日用過餐

    1. 整體 5
    2. 食物 5
    3. 服務 5
    4. 氛圍 5

    Thank you, Mario and Katie, for such a lovely Easter supper.
    

    Mexican Sugar - Plano已於2025年4月21日​回覆

    Thanks for the review, Dr. Billy! We're thrilled to hear that you enjoyed your Easter supper with us at Mexican Sugar - Plano. It's wonderful to know that our food, service, and value met your expectations. We look forward to serving you again soon. Best wishes, Jorge Nuno General Manager
    

    請問這對你有幫助嗎？