Mexican Sugar - Plano

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1. RW

   RoxanaW

   Dallas

   2 reviews

   5.0

   2 reviews

   Dined 3 days ago

   overall5food5service5ambience5

   Delicious food! Unique flavors, from seafood paella to chicken enchiladas and wagyu hamburgesa. Great margaritas and we really enjoyed the churros with caramel as bday cake.

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2. OT

   OpenTable Diner

   Dallas

   2 reviews

   vip
   4.0

   2 reviews

   Dined 4 days ago

   overall4food4service5ambience4

   It was so great! Alex and the training server were so sweet and attentive. They allowed us to take our time without any pressure. They gave us recommendations and it turned out great☺️ Most memorably, Alex sweetened the night with a free desert! Can’t wait to go back again!

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3. RH

   RH95

   New York Area

   1 review

   5.0

   1 review

   Dined 5 days ago

   overall5food5service5ambience5

   Wonderful food, drinks, and service. It can get a little loud due to all the people eating there but it’s not an issue.

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4. KT

   KatyT

   Dallas

   1 review

   2.0

   1 review

   Dined 7 days ago

   overall2food2service1ambience3

   Server didn’t come over to our table for 25 min. After she did, she realized we didn’t have menus and asked if we wanted drinks. Drinks took another 15 min and we were sweating outside. When she finally brought the drinks she asked if we were ready to order. We reminded her we still didn’t have menus. She brought us one to share and said they were short on menus. The salsa with the chips was so spicy we couldn’t eat it and the tacos were so spicy they weren’t enjoyable.

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5. OT

   OpenTable Diner

   1 review

   5.0

   1 review

   Dined 7 days ago

   overall5food5service5ambience5

   Best margs and our food was delicious! Service was A+

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6. GC

   GregC

   Dallas

   21 reviews

   vip
   5.0

   21 reviews

   Dined 7 days ago

   overall5food5service5ambience5

   Food and service is always on point!

   Report
7. MS

   MSal

   1 review

   4.0

   1 review

   Dined on June 22, 2022

   overall4food4service2ambience3

   We asked for an outside seat but were not placed where the fan provides cool air. The waitress took drinks orders but did not tell us she was going on some other duty so our food order was not taken. Another waitress came along and asked if we were seen to, who then took our food order. The chips and salsa were very poor. Chips are thick, chewy not crunchy at all and had no flavor. The salsa is heated up hot and has no spices, no chili, no cilantro worse than out of a jar. The entree was very good, but the seasonal vegetables of grilled broccoli were so tough to chew. They should use baby broccoli florets instead

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8. MG

   MandiG

   1 review

   5.0

   1 review

   Dined on June 20, 2022

   overall5food5service5ambience5

   Outstanding service and food was delicious. Just be sure to call and double check what time they close! We made reservations for 8:30 on a Sunday because online on the maps it said they closed at 10. Apparently Sunday’s they close at 9.

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9. JJ

   JeffJ

   Dallas

   9 reviews

   vip
   5.0

   9 reviews

   Dined on June 19, 2022

   overall5food5service5ambience5

   Great food, great service as usual.

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10. OT

    OpenTable Diner

    Baton Rouge

    2 reviews

    vip
    3.0

    2 reviews

    Dined on June 19, 2022

    overall3food3service3ambience4

    Food quality has declined over time. The arepas are not the same, nor their top shelf margaritas. Quality of food is key to maintain premium prices, and Mexican Sugar is losing its edge.

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11. OT

    OpenTable Diner

    1 review

    5.0

    1 review

    Dined on June 18, 2022

    overall5food5service5ambience5

    Awesome dining experience! Made a reservation through Open Table and was seated right away. The food, staff and atmosphere were excellent. I would recommend Open Table and the Mexican Sugar restaurant for any special occasion.

    Report
12. LS

    LavendaS

    Dallas

    3 reviews

    vip
    3.0

    3 reviews

    Dined on June 16, 2022

    overall3food3service2ambience3

    Not a good experience. I ask for Belvedere Vodka on the rocks. I got a martini. I told waitress it was incorrect that I did not order martini. She took it back and the bartender simply took the martini and poured it over ice. I expressed again that I simply wanted Belvedere Vodka straight over ice. The third time was a charm! Finally.

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13. OT

    OpenTable Diner

    Dallas

    6 reviews

    vip
    4.0

    6 reviews

    Dined on June 16, 2022

    overall4food4service5ambience3

    Always a fun time. Bridget was an excellent waitress.

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14. HM

    HaleyM

    Dallas

    9 reviews

    vip
    5.0

    9 reviews

    Dined on June 16, 2022

    overall5food5service5ambience5

    Mexican Sugar never disappoints! I had the opportunity to meet my mother for lunch and chose to introduce her to one of my favorite locals. Needless to say she LOVED the food, drinks, and atmosphere that Mexican Sugar always delivers. A special “thank you” to the manager, Eric, for the warm welcome and recommendation of desert...Tres Leches...heaven on earth! Thanks for making today special!

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15. OT

    OpenTable Diner

    1 review

    5.0

    1 review

    Dined on June 15, 2022

    overall5food5service5ambience5

    Went for my husband’s birthday. Delicious food! Little loud, but super cute atmosphere.

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16. S

    Shawn

    Dallas

    1 review

    vip
    1.0

    1 review

    Dined on June 13, 2022

    overall1food1service1ambience1

    Waitress came by once and then we waited for over 25 minutes to be served and then left for another restaurant

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17. TC

    TaraC

    1 review

    2.0

    1 review

    Dined on June 12, 2022

    overall2food4service4ambience2

    I have been to this location several times and this was the first time I was extremely disappointed!! The service was great… BUT it was extremely HOT! We spoke to a manager and he informed us that something was wrong with the ac… it’s 100 degrees outside and we are sitting inside in 80 degrees surrounded in a crowded restaurant… it was so uncomfortable we hurried and ate… couldn’t even enjoy the evening.. and on top of all of that one of the plates was brought out wrong.. just overall a huge disappointment

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18. AI

    AliyahI

    1 review

    5.0

    1 review

    Dined on June 11, 2022

    overall5food5service5ambience5

    The drinks and vibe was good. Luis is a great server. He makes you want to come back. Ask for him when you come.

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19. OT

    OpenTable Diner

    Dallas

    1 review

    5.0

    1 review

    Dined on June 11, 2022

    overall5food5service5ambience5

    Not my first time dining here but for the times I have dined here service is always above and beyond I chose to celebrate my birthday there this year and it was far from a let down thanks to the wonderful staff

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20. JJ

    JasonJ

    Austin

    1 review

    5.0

    1 review

    Dined on June 11, 2022

    overall5food5service5ambience5

    Service was excellent. Wait staff made good recommendations

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21. OT

    OpenTable Diner

    Tampa

    1 review

    5.0

    1 review

    Dined on June 10, 2022

    overall5food5service5ambience5

    The yuca fries are amazing!

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22. OT

    OpenTable Diner

    San Antonio

    1 review

    vip
    5.0

    1 review

    Dined on June 8, 2022

    overall5food5service5ambience5

    I absolutely love Mexican Sugar. My wife and I come here for birthdays, anniversaries, and if we have any friends in from out of town. The food is absolutely incredible and the atmosphere is great. The General Manager there is amazing as well and truly cares about each person coming in the restaurant. Can't reccomend this place enough!

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23. J

    Jdubz710

    1 review

    5.0

    1 review

    Dined on June 7, 2022

    overall5food5service5ambience5

    The best queso money can buy! I love the atmosphere and quality of the food here.

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24. FB

    FranciscoB

    Dallas

    2 reviews

    4.0

    2 reviews

    Dined on June 5, 2022

    overall4food4service4ambience4

    Good food and ambiance. Yuca fries were very tasty. Meat fajitas were a little undercooked for our liking but still yummy.

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25. AY

    AngelaY

    1 review

    5.0

    1 review

    Dined on June 5, 2022

    overall5food4service5ambience5

    Good service , attentive , yummy food just the fish taco we didn’t like at all. Meat enchiladas would be better with meat chopped a bit more. Overall we had a good time with the girls and they enjoyed their quesadillas beans and rice , and their guac and chips

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26. A

    Anonymous

    Dallas

    1 review

    4.0

    1 review

    Dined on June 5, 2022

    overall4food3service5ambience3

    Overall, we had a great time. We were sat by the curtain, but the party behind us or servers kept bumping into our chairs. I told my server beforehand I do not like cilantro and asked if the tacos had cilantro in them. He claimed they did not, but they came out with cilantro. I didn’t send it back because I could pick most of it off to where it wasn’t a huge issue. Other than that, our server was very kind and made sure we were taken care of.

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27. PV

    PatriciaV

    Exclusive

    1 review

    3.0

    1 review

    Dined on June 4, 2022

    overall3food4service2ambience2

    Server was great. But timing of when appetizers and entree came way to close together we like to have not everything come at once and specified that and still got timing wrong.

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28. OT

    OpenTable Diner

    Omaha

    4 reviews

    5.0

    4 reviews

    Dined on June 4, 2022

    overall5food4service5ambience4

    Great environment, food delivered fast. Great customer service. Highly recommend the margarita and ranch water drink flights.

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29. OT

    OpenTable Diner

    1 review

    5.0

    1 review

    Dined on June 4, 2022

    overall5food5service5ambience5

    It amazing ! The services was amazing as well.

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30. B

    Bsweet

    Dallas

    10 reviews

    5.0

    10 reviews

    Dined on June 2, 2022

    overall5food5service5ambience5

    Great meal and service

    Report
31. B

    Billy

    Dallas

    42 reviews

    vip
    5.0

    42 reviews

    Dined on May 30, 2022

    overall5food5service5ambience4

    Loved it. Will definitely go back

    Report
32. C

    Chris

    Dallas

    1 review

    5.0

    1 review

    Dined on May 30, 2022

    overall5food5service5ambience5

    We will have to make coming back to this restaurant a regular special occasion thing. Everything was absolutely amazing. The food, the service, the ambience, the location, the parking, everything was wonderful. I cannot endorse this restaurant enough.

    Report
33. M

    Marv

    Dallas

    1 review

    1.0

    1 review

    Dined on May 25, 2022

    overall1food1service1ambience1

    Having an external or away from home dining experience should always begin with a positive, yet warm greeting upon entry. My family and I received nothing but blank eye contact. Our initial contact was the confirmation of our reservation by someone who appeared to be perhaps a host. That interaction was immediately followed by a server who also never welcomed us either, just the assumption we would follow her to a table. We do the natural thing and proceed to follow her to a table that was absolutely not suitable for most adults, regardless of size or stature. This table was round in shape, but literally left very minimal room to comfortably sit or eat! Not sure who chose this table for a booth setting, but the size of this table is too big for it's intended use! This issue was resolved with a request to be moved. Now we're at our second table that was only set for two initially, even though it was three of us. The wait for the additional place setting took another 5 plus minutes to be added. Since this was our first time, we remained positive in the idea, that the food would make up for the bumpy start. Unfortunately, that did not occur either. Nothing we ordered was great! Ok and edible yes, great absolutely not! Before we even ordered, I had to request another plate due to the one that took over five minutes to be set showed up to the table with food residue on it! Completely unacceptable! We have now ordered and none of our orders appear to have been made to order! The food was simply not hot and just faintly warm at best. In particular the enchiladas were very loosely wrapped and the choice to cube the steak minimized the presentation in my opinion. My expectations was definitely not what I ended up with. Overall, our orders felt like food that had been prefixed or sitting around. While the redo of my order did resolve the warmth issue, the initial impact left more to be desired overall. Lastly, with no surprise, there was no exit greeting given upon our exit!

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34. PM

    PaulM

    Raleigh

    4 reviews

    5.0

    4 reviews

    Dined on May 22, 2022

    overall5food5service5ambience4

    Excellent food and drinks , little too loud for my taste but great atmosphere.

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35. RH

    RebeccaH

    Austin

    27 reviews

    vip
    4.0

    27 reviews

    Dined on May 22, 2022

    overall4food4service4ambience4

    Took an out of town friend here for dinner and she can be picky and she LOVED it. The grilled salmon is amazing and the sangria flight is my go to!

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36. MK

    MacKenzieB

    Dallas

    9 reviews

    3.0

    9 reviews

    Dined on May 19, 2022

    overall3food3service2ambience3

    Food was okay. Service was very slow and having been to the Irving location this visit to Plano left a lot to be desired. We arrived 20 minutes prior to our reservations - there were plenty of open tables and we made it clear that we would not hesitate to start a tab if seated. The hostess just said let us know when the rest of your party gets here. - Well we waiting about 10 minutes for one of the other hostesses to come get and seat my husband and I prior to the rest of our party joining. (she had overheard the 1st interaction and I think was being helpful) But throughout the night the food just never quite hit the mark we are used to with front burner restaurants. Everything was good just not great like we are used to, for spending a much as we did I would have expected more and to leave feeling content like a normal front burner experience. This was not that same standard.

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37. OT

    OpenTable Diner

    Dallas

    1 review

    5.0

    1 review

    Dined on May 18, 2022

    overall5food5service5ambience5

    Great service. Loved the margarita flights. Food was spectacular. The outdoor seating area was very laid-back and pretty.

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38. OT

    OpenTable Diner

    1 review

    4.0

    1 review

    Dined on May 15, 2022

    overall4food3service4ambience4

    Took my wife here for our Anniversary (6y). The experience was very nice. It was our first time there. The menu was not overwhelming and the appetizers were good!

    Mexican Sugar - PlanoResponded on May 30, 2022Thank you so much for your feedback! Xavier is one of our new and shining servers here at Mexican Sugar Plano. We look forward to seeing you again

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39. OT

    OpenTable Diner

    Dallas

    2 reviews

    5.0

    2 reviews

    Dined on May 14, 2022

    overall5food5service5ambience5

    Our server was so respectful and made our date special gave us options, answered our questions, and gave us our space to enjoy ourselves. Food was bomb! Omg delicious. Drinks were strong how we like em! Definitely one of my favorites

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40. OT

    OpenTable Diner

    Portland

    1 review

    5.0

    1 review

    Dined on May 14, 2022

    overall5food5service5ambience5

    Angel was a fantastic host. This was our first time out with friends with our newborn daughter and Angel helped to make the night such an enjoyable time for us with our best friends thank you Angel!!

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