Mexican Sugar - Plano

Reseñas de Mexican Sugar - Plano de comensales del restaurante. Basadas en valoraciones recientes.

1. B

   Bobbiann VIP

   Denver10 reseñas

   2.0

   Comieron hace 1 día

   1. Global 2
   2. Comida 5
   3. Servicio 1
   4. Ambiente 5

   We waited over 35 minutes for our reserved time. The service was terrible! We saw our waitress only 3 times. She had a bad attitude and seemed as if she didn't want to be at work. No personality and extremely slow service. The party that was holding our patio table hostage had been there for 3 1/2 hours and wouldn't be told by the restaurant staff to vacate the table to accommodate our reserved time! Very disappointing. Mgt wouldn't even step in! Food is excellent but service can use improvement.
   

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2. S

   Shauna VIP

   Dallas2 reseñas

   5.0

   Comieron hace 1 día

   1. Global 5
   2. Comida 5
   3. Servicio 5
   4. Ambiente 5

   Server was amazing!!! We had a great time! Definitely will be back!
   

   Mexican Sugar - PlanoRespuesta enviada hace 1 día

   Hello Shauna, We're overjoyed to hear that you had a great time at Mexican Sugar! It's fantastic to know that our team made your experience even better. We always strive to provide excellent service and it's heartening to hear that you enjoyed it. Your positive feedback truly means a lot to us. We're looking forward to welcoming you back soon for another delightful experience. Best regards, Arnold Nitishin Manager
   

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3. S

   Steve

   Los Ángeles4 reseñas

   5.0

   Comieron hace 7 días

   1. Global 5
   2. Comida 4
   3. Servicio 5
   4. Ambiente 5

   Beautiful restaurant with and impressive bar sending out amazing concoctions. We were a group of 11 for my wife’s birthday and the service was top notch. The chips were constantly flowing along with salsa, and the entrees came out in a timely manor, and were hot and tasty. There was no charge to bring in our own birthday cake as well which is nice! We’re definitely going back!
   

   Mexican Sugar - PlanoRespuesta enviada hace 6 días

   Good Morning, We are glad that you joined us and we look forward to many more great experiences with you! If there is ever anything we can do to enhance your next experience, please let us know! Best Regards, Jorge Nuno General Manager
   

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4. A

   Alex

   San Francisco3 reseñas

   5.0

   Comieron en 26 de abril de 2025

   1. Global 5
   2. Comida 4
   3. Servicio 5
   4. Ambiente 5

   Amazing food and service. I’ve been to the one in uptown and not so great experience. I got the steak salad with cilantro lime dressing and it was delishhh!
   

   Mexican Sugar - PlanoRespuesta enviada hace 6 días

   Good Morning, We are glad that you joined us and we look forward to many more great experiences with you! If there is ever anything we can do to enhance your next experience, please let us know! Best Regards, Jorge Nuno General Manager
   

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5. A

   Aaron VIP

   Dallas1 reseña

   2.0

   Comieron en 26 de abril de 2025

   1. Global 2
   2. Comida 3
   3. Servicio 1
   4. Ambiente 2

   Last couple of times the wait staff have been very poor
   

   Mexican Sugar - PlanoRespuesta enviada hace 7 días

   Thanks for the review, Aaron. We're sorry to hear about your recent experience with our wait staff. We strive to provide excellent service to all of our guests and it's clear we fell short during your visits. Your feedback is valuable and we'll certainly look into this matter. We would love the opportunity to connect with you regarding your experience so that we can work to improve to be able to deliver a 5-star experience every time. At your earliest convenience, please reach out to me directly to connect at 972-943-0984 Best Regards, Jorge Nuno General Manager
   

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6. C

   Christine

   Dallas2 reseñas

   2.0

   Comieron en 26 de abril de 2025

   1. Global 2
   2. Comida 1
   3. Servicio 1
   4. Ambiente 3

   We arrived and was seated right away. We waited over 5 minutes before anyone approached our table. We placed our drink order and waited more. Finally got our drinks (tea) and placed our appetizer order. The arepas were good and so was the guacamole. Our drinks remained empty for most of the dining experience. We placed our dinner order and the food was serviced cold and I returned my food. It was so cold and unappealing. They ran out of tea and was told we were need to wait 20 minutes for it to be ready. This was our first time there and don’t expect to be returning. I was really wanting to love this place but it was not worthy it.
   

   Mexican Sugar - PlanoRespuesta enviada hace 7 días

   Thanks for the feedback, Christine. We're sorry to hear about your experience at Mexican Sugar - Plano. We strive to provide our guests with an enjoyable dining experience and it's clear we fell short during your visit. We apologize for the long wait, the food temperature. We're glad to hear that you enjoyed our appetizers and drinks, but we're sorry to hear that the rest of the meal didn't meet your expectations. We would love the opportunity to connect with you regarding your experience so that we can work to improve to be able to deliver a 5-star experience every time. At your earliest convenience, please reach out to me directly to connect at 972-943-0984. Best Regards, Jorge Nuno General Manager
   

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7. A

   Annie VIP

   Pittsburgh20 reseñas

   3.0

   Comieron en 25 de abril de 2025

   1. Global 3
   2. Comida 4
   3. Servicio 3
   4. Ambiente 4

   We felt super rushed. It’s like they wanted to turn tables as quickly as possible.
   

   Mexican Sugar - PlanoRespuesta enviada hace 3 días

   Thanks for the feedback, Annie! . We apologize if you felt rushed during your dining experience at Mexican Sugar - Plano. We strive to create a comfortable atmosphere for our guests and we're sorry if we fell short. I will address this with our entire team. Your feedback is valuable to us and we will certainly take it into consideration as we continuously strive to improve our service. We hope to serve you again soon. Best Regards, Jorge Nuno General Manager
   

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8. A

   Amanda

   Dallas2 reseñas

   4.0

   Comieron en 22 de abril de 2025

   1. Global 4
   2. Comida 4
   3. Servicio 4
   4. Ambiente 5

   I will start with the positive…they have, by far, the best tortilla chips and guacamole I’ve had in a LONG time! I also loved the red sangria. Perfection! The restaurant also has a lovely ambiance. That being said, my dinner was way too spicy, and I’m not one much for spice. I didn’t realize it would be that spicy, so it was hard for me to eat much of my meal. I also found a produce rubber band in my rice. I’m sure it was a kitchen oversight, but it didn’t help my meal experience. I would happily come back for a happy hour or for drinks and appetizers, but I don’t know that I’d come back for dinner.
   

   Mexican Sugar - PlanoSe respondió el 23 de abril de 2025

   Good Morning! We're so very sorry to hear about your unsatisfactory experience with us. We strive to provide cuisine and care of the utmost quality to every guest, every time, and we are extremely disappointed by your dissatisfaction. We thank you for sharing your thoughts as we take each review as an opportunity to learn to serve our guest better. I hope that we get a chance to serve you again in the near future. Best Regards Jorge Nuno, General Manager, Mexican Sugar Plano (972)943-0984
   

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9. D

   Dr. Billy VIP

   Dallas803 reseñas

   5.0

   Comieron en 20 de abril de 2025

   1. Global 5
   2. Comida 5
   3. Servicio 5
   4. Ambiente 5

   Thank you, Mario and Katie, for such a lovely Easter supper.
   

   Mexican Sugar - PlanoSe respondió el 21 de abril de 2025

   Thanks for the review, Dr. Billy! We're thrilled to hear that you enjoyed your Easter supper with us at Mexican Sugar - Plano. It's wonderful to know that our food, service, and value met your expectations. We look forward to serving you again soon. Best wishes, Jorge Nuno General Manager
   

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10. C

    Courtni

    Dallas8 reseñas

    5.0

    Comieron en 20 de abril de 2025

    1. Global 5
    2. Comida 5
    3. Servicio 5
    4. Ambiente 5

    It was very busy for Easter, but our waiter was super attentive & apologized multiple times for the wait time on our food. We were okay though. It was louder than usual, but I think it was due to the amount of families/parties there. Still amazing food & service! We love Mexican Sugar!
    

    Mexican Sugar - PlanoSe respondió el 23 de abril de 2025

    Hi Courtni, We're thrilled to hear you enjoyed your Easter dinner at Mexican Sugar - Plano! It's wonderful to know that our attentive service and delicious food made your visit worthwhile. We apologize for the noise level, but we're glad you understood it was due to the busy time and appreciate your understanding. We're delighted you love our Mexican cuisine and we can't wait to serve you again soon! Best regards, Jorge Nuno General Manager
    

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