Mexican Sugar - Plano

Commentaires sur le restaurant Mexican Sugar - Plano de personnes qui y ont mangé. Selon des cotes récentes.

1. S

   Steve

   Los Angeles4 commentaires

   5.0

   Y est allé il y a 6 jours

   1. Cote globale 5
   2. Nourriture 4
   3. Service 5
   4. Ambiance 5

   Beautiful restaurant with and impressive bar sending out amazing concoctions. We were a group of 11 for my wife’s birthday and the service was top notch. The chips were constantly flowing along with salsa, and the entrees came out in a timely manor, and were hot and tasty. There was no charge to bring in our own birthday cake as well which is nice! We’re definitely going back!
   

   Mexican Sugar - PlanoA répondu il y a 5 jours

   Good Morning, We are glad that you joined us and we look forward to many more great experiences with you! If there is ever anything we can do to enhance your next experience, please let us know! Best Regards, Jorge Nuno General Manager
   

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2. A

   Alex

   San Francisco3 commentaires

   5.0

   Y est allé il y a 7 jours

   1. Cote globale 5
   2. Nourriture 4
   3. Service 5
   4. Ambiance 5

   Amazing food and service. I’ve been to the one in uptown and not so great experience. I got the steak salad with cilantro lime dressing and it was delishhh!
   

   Mexican Sugar - PlanoA répondu il y a 5 jours

   Good Morning, We are glad that you joined us and we look forward to many more great experiences with you! If there is ever anything we can do to enhance your next experience, please let us know! Best Regards, Jorge Nuno General Manager
   

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3. A

   Aaron VIP

   Dallas1 commentaire

   2.0

   Y est allé il y a 7 jours

   1. Cote globale 2
   2. Nourriture 3
   3. Service 1
   4. Ambiance 2

   Last couple of times the wait staff have been very poor
   

   Mexican Sugar - PlanoA répondu il y a 6 jours

   Thanks for the review, Aaron. We're sorry to hear about your recent experience with our wait staff. We strive to provide excellent service to all of our guests and it's clear we fell short during your visits. Your feedback is valuable and we'll certainly look into this matter. We would love the opportunity to connect with you regarding your experience so that we can work to improve to be able to deliver a 5-star experience every time. At your earliest convenience, please reach out to me directly to connect at 972-943-0984 Best Regards, Jorge Nuno General Manager
   

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4. C

   Christine

   Dallas2 commentaires

   2.0

   Y est allé il y a 7 jours

   1. Cote globale 2
   2. Nourriture 1
   3. Service 1
   4. Ambiance 3

   We arrived and was seated right away. We waited over 5 minutes before anyone approached our table. We placed our drink order and waited more. Finally got our drinks (tea) and placed our appetizer order. The arepas were good and so was the guacamole. Our drinks remained empty for most of the dining experience. We placed our dinner order and the food was serviced cold and I returned my food. It was so cold and unappealing. They ran out of tea and was told we were need to wait 20 minutes for it to be ready. This was our first time there and don’t expect to be returning. I was really wanting to love this place but it was not worthy it.
   

   Mexican Sugar - PlanoA répondu il y a 6 jours

   Thanks for the feedback, Christine. We're sorry to hear about your experience at Mexican Sugar - Plano. We strive to provide our guests with an enjoyable dining experience and it's clear we fell short during your visit. We apologize for the long wait, the food temperature. We're glad to hear that you enjoyed our appetizers and drinks, but we're sorry to hear that the rest of the meal didn't meet your expectations. We would love the opportunity to connect with you regarding your experience so that we can work to improve to be able to deliver a 5-star experience every time. At your earliest convenience, please reach out to me directly to connect at 972-943-0984. Best Regards, Jorge Nuno General Manager
   

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5. A

   Annie VIP

   Pittsburgh20 commentaires

   3.0

   Y est allé le 25 avril 2025

   1. Cote globale 3
   2. Nourriture 4
   3. Service 3
   4. Ambiance 4

   We felt super rushed. It’s like they wanted to turn tables as quickly as possible.
   

   Mexican Sugar - PlanoA répondu il y a 2 jours

   Thanks for the feedback, Annie! . We apologize if you felt rushed during your dining experience at Mexican Sugar - Plano. We strive to create a comfortable atmosphere for our guests and we're sorry if we fell short. I will address this with our entire team. Your feedback is valuable to us and we will certainly take it into consideration as we continuously strive to improve our service. We hope to serve you again soon. Best Regards, Jorge Nuno General Manager
   

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6. A

   Amanda

   Dallas2 commentaires

   4.0

   Y est allé le 22 avril 2025

   1. Cote globale 4
   2. Nourriture 4
   3. Service 4
   4. Ambiance 5

   I will start with the positive…they have, by far, the best tortilla chips and guacamole I’ve had in a LONG time! I also loved the red sangria. Perfection! The restaurant also has a lovely ambiance. That being said, my dinner was way too spicy, and I’m not one much for spice. I didn’t realize it would be that spicy, so it was hard for me to eat much of my meal. I also found a produce rubber band in my rice. I’m sure it was a kitchen oversight, but it didn’t help my meal experience. I would happily come back for a happy hour or for drinks and appetizers, but I don’t know that I’d come back for dinner.
   

   Mexican Sugar - PlanoA répondu le 23 avril 2025

   Good Morning! We're so very sorry to hear about your unsatisfactory experience with us. We strive to provide cuisine and care of the utmost quality to every guest, every time, and we are extremely disappointed by your dissatisfaction. We thank you for sharing your thoughts as we take each review as an opportunity to learn to serve our guest better. I hope that we get a chance to serve you again in the near future. Best Regards Jorge Nuno, General Manager, Mexican Sugar Plano (972)943-0984
   

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7. D

   Dr. Billy VIP

   Dallas802 commentaires

   5.0

   Y est allé le 20 avril 2025

   1. Cote globale 5
   2. Nourriture 5
   3. Service 5
   4. Ambiance 5

   Thank you, Mario and Katie, for such a lovely Easter supper.
   

   Mexican Sugar - PlanoA répondu le 21 avril 2025

   Thanks for the review, Dr. Billy! We're thrilled to hear that you enjoyed your Easter supper with us at Mexican Sugar - Plano. It's wonderful to know that our food, service, and value met your expectations. We look forward to serving you again soon. Best wishes, Jorge Nuno General Manager
   

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8. C

   Courtni

   Dallas8 commentaires

   5.0

   Y est allé le 20 avril 2025

   1. Cote globale 5
   2. Nourriture 5
   3. Service 5
   4. Ambiance 5

   It was very busy for Easter, but our waiter was super attentive & apologized multiple times for the wait time on our food. We were okay though. It was louder than usual, but I think it was due to the amount of families/parties there. Still amazing food & service! We love Mexican Sugar!
   

   Mexican Sugar - PlanoA répondu le 23 avril 2025

   Hi Courtni, We're thrilled to hear you enjoyed your Easter dinner at Mexican Sugar - Plano! It's wonderful to know that our attentive service and delicious food made your visit worthwhile. We apologize for the noise level, but we're glad you understood it was due to the busy time and appreciate your understanding. We're delighted you love our Mexican cuisine and we can't wait to serve you again soon! Best regards, Jorge Nuno General Manager
   

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9. L

   Lawrence

   Unspecified1 commentaire

   3.0

   Y est allé le 20 avril 2025

   1. Cote globale 3
   2. Nourriture 2
   3. Service 5
   4. Ambiance 3

   Our waiter was fabulous but steak and eggs medium rare was chewy. 6 people 2 liked their food. We will still come back
   

   Mexican Sugar - PlanoA répondu le 21 avril 2025

   Hi Lawrence, We're sorry to hear that your steak and eggs didn't meet your expectations this time around. We always aim to deliver a great experience, and we're sorry we fell short. Your feedback is valuable and will help us improve. We're glad to hear that our service was up to par and we hope that despite the meal, you'll still consider dining with us again. Please ask for me next time you are around. Best Regards, Jorge Nuno General Manager
   

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10. A

    Amber VIP

    Washington DC4 commentaires

    3.0

    Y est allé le 20 avril 2025

    1. Cote globale 3
    2. Nourriture 3
    3. Service 1
    4. Ambiance 3

    Easter Sunday and the team was unable to keep up with the crowd demand. Too many tables, too little waiters. Our table waited 50 min for an appetizer (soup) and another 40 min for our food. The restaurant was freezing, too! Food was decent but way too spicy.
    

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    Mexican Sugar - PlanoA répondu le 21 avril 2025

    Hey Amber, We're sorry to hear about your experience during Easter Sunday at Mexican Sugar - Plano. We understand that waiting times can be frustrating and we apologize for the delay in service. We also acknowledge your feedback on the spiciness of our food. We are constantly working on improving our service and your feedback is invaluable in this process. I would love to connect with you. Would you mind calling me to the number below at your earliest convenience. Jorge Nuno, General Manager, Mexican Sugar Plano (972)943-0984
    

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