Mexican Sugar - Plano

Mexican Sugar - Plano reviews from people who’ve dined at this restaurant. Based on recent rating.

Review summary

1. S

   Steve

   Los Angeles4 reviews

   5.0

   Dined 4 days ago

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   Beautiful restaurant with and impressive bar sending out amazing concoctions. We were a group of 11 for my wife’s birthday and the service was top notch. The chips were constantly flowing along with salsa, and the entrees came out in a timely manor, and were hot and tasty. There was no charge to bring in our own birthday cake as well which is nice! We’re definitely going back!
   

   Mexican Sugar - PlanoResponded 3 days ago

   Good Morning, We are glad that you joined us and we look forward to many more great experiences with you! If there is ever anything we can do to enhance your next experience, please let us know! Best Regards, Jorge Nuno General Manager
   

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2. A

   Alex

   San Francisco3 reviews

   5.0

   Dined 5 days ago

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   Amazing food and service. I’ve been to the one in uptown and not so great experience. I got the steak salad with cilantro lime dressing and it was delishhh!
   

   Mexican Sugar - PlanoResponded 3 days ago

   Good Morning, We are glad that you joined us and we look forward to many more great experiences with you! If there is ever anything we can do to enhance your next experience, please let us know! Best Regards, Jorge Nuno General Manager
   

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3. A

   Aaron VIP

   Dallas1 review

   2.0

   Dined 5 days ago

   1. Overall 2
   2. Food 3
   3. Service 1
   4. Ambience 2

   Last couple of times the wait staff have been very poor
   

   Mexican Sugar - PlanoResponded 4 days ago

   Thanks for the review, Aaron. We're sorry to hear about your recent experience with our wait staff. We strive to provide excellent service to all of our guests and it's clear we fell short during your visits. Your feedback is valuable and we'll certainly look into this matter. We would love the opportunity to connect with you regarding your experience so that we can work to improve to be able to deliver a 5-star experience every time. At your earliest convenience, please reach out to me directly to connect at 972-943-0984 Best Regards, Jorge Nuno General Manager
   

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4. C

   Christine

   Dallas2 reviews

   2.0

   Dined 5 days ago

   1. Overall 2
   2. Food 1
   3. Service 1
   4. Ambience 3

   We arrived and was seated right away. We waited over 5 minutes before anyone approached our table. We placed our drink order and waited more. Finally got our drinks (tea) and placed our appetizer order. The arepas were good and so was the guacamole. Our drinks remained empty for most of the dining experience. We placed our dinner order and the food was serviced cold and I returned my food. It was so cold and unappealing. They ran out of tea and was told we were need to wait 20 minutes for it to be ready. This was our first time there and don’t expect to be returning. I was really wanting to love this place but it was not worthy it.
   

   Mexican Sugar - PlanoResponded 4 days ago

   Thanks for the feedback, Christine. We're sorry to hear about your experience at Mexican Sugar - Plano. We strive to provide our guests with an enjoyable dining experience and it's clear we fell short during your visit. We apologize for the long wait, the food temperature. We're glad to hear that you enjoyed our appetizers and drinks, but we're sorry to hear that the rest of the meal didn't meet your expectations. We would love the opportunity to connect with you regarding your experience so that we can work to improve to be able to deliver a 5-star experience every time. At your earliest convenience, please reach out to me directly to connect at 972-943-0984. Best Regards, Jorge Nuno General Manager
   

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5. A

   Annie VIP

   Pittsburgh20 reviews

   3.0

   Dined 6 days ago

   1. Overall 3
   2. Food 4
   3. Service 3
   4. Ambience 4

   We felt super rushed. It’s like they wanted to turn tables as quickly as possible.
   

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6. A

   Amanda

   Dallas2 reviews

   4.0

   Dined on April 22, 2025

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 5

   I will start with the positive…they have, by far, the best tortilla chips and guacamole I’ve had in a LONG time! I also loved the red sangria. Perfection! The restaurant also has a lovely ambiance. That being said, my dinner was way too spicy, and I’m not one much for spice. I didn’t realize it would be that spicy, so it was hard for me to eat much of my meal. I also found a produce rubber band in my rice. I’m sure it was a kitchen oversight, but it didn’t help my meal experience. I would happily come back for a happy hour or for drinks and appetizers, but I don’t know that I’d come back for dinner.
   

   Mexican Sugar - PlanoResponded on April 23, 2025

   Good Morning! We're so very sorry to hear about your unsatisfactory experience with us. We strive to provide cuisine and care of the utmost quality to every guest, every time, and we are extremely disappointed by your dissatisfaction. We thank you for sharing your thoughts as we take each review as an opportunity to learn to serve our guest better. I hope that we get a chance to serve you again in the near future. Best Regards Jorge Nuno, General Manager, Mexican Sugar Plano (972)943-0984
   

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7. D

   Dr. Billy VIP

   Dallas802 reviews

   5.0

   Dined on April 20, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Thank you, Mario and Katie, for such a lovely Easter supper.
   

   Mexican Sugar - PlanoResponded on April 21, 2025

   Thanks for the review, Dr. Billy! We're thrilled to hear that you enjoyed your Easter supper with us at Mexican Sugar - Plano. It's wonderful to know that our food, service, and value met your expectations. We look forward to serving you again soon. Best wishes, Jorge Nuno General Manager
   

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8. C

   Courtni

   Dallas8 reviews

   5.0

   Dined on April 20, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   It was very busy for Easter, but our waiter was super attentive & apologized multiple times for the wait time on our food. We were okay though. It was louder than usual, but I think it was due to the amount of families/parties there. Still amazing food & service! We love Mexican Sugar!
   

   Mexican Sugar - PlanoResponded on April 23, 2025

   Hi Courtni, We're thrilled to hear you enjoyed your Easter dinner at Mexican Sugar - Plano! It's wonderful to know that our attentive service and delicious food made your visit worthwhile. We apologize for the noise level, but we're glad you understood it was due to the busy time and appreciate your understanding. We're delighted you love our Mexican cuisine and we can't wait to serve you again soon! Best regards, Jorge Nuno General Manager
   

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9. L

   Lawrence

   Unspecified1 review

   3.0

   Dined on April 20, 2025

   1. Overall 3
   2. Food 2
   3. Service 5
   4. Ambience 3

   Our waiter was fabulous but steak and eggs medium rare was chewy. 6 people 2 liked their food. We will still come back
   

   Mexican Sugar - PlanoResponded on April 21, 2025

   Hi Lawrence, We're sorry to hear that your steak and eggs didn't meet your expectations this time around. We always aim to deliver a great experience, and we're sorry we fell short. Your feedback is valuable and will help us improve. We're glad to hear that our service was up to par and we hope that despite the meal, you'll still consider dining with us again. Please ask for me next time you are around. Best Regards, Jorge Nuno General Manager
   

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10. A

    Amber VIP

    Washington DC4 reviews

    3.0

    Dined on April 20, 2025

    1. Overall 3
    2. Food 3
    3. Service 1
    4. Ambience 3

    Easter Sunday and the team was unable to keep up with the crowd demand. Too many tables, too little waiters. Our table waited 50 min for an appetizer (soup) and another 40 min for our food. The restaurant was freezing, too! Food was decent but way too spicy.
    

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    Mexican Sugar - PlanoResponded on April 21, 2025

    Hey Amber, We're sorry to hear about your experience during Easter Sunday at Mexican Sugar - Plano. We understand that waiting times can be frustrating and we apologize for the delay in service. We also acknowledge your feedback on the spiciness of our food. We are constantly working on improving our service and your feedback is invaluable in this process. I would love to connect with you. Would you mind calling me to the number below at your earliest convenience. Jorge Nuno, General Manager, Mexican Sugar Plano (972)943-0984
    

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