Mexican Sugar - Plano

Reseñas de Mexican Sugar - Plano de comensales del restaurante. Basadas en valoraciones recientes.

1. J

   Jay VIP

   Dallas5 reseñas

   5.0

   Comieron hace 1 día

   1. Global 5
   2. Comida 5
   3. Servicio 5
   4. Ambiente 5

   Matthew always delivers excellent service, and Natalie at the front is a doll. This place never disappoints.
   

   Mexican Sugar - PlanoRespuesta enviada hoy

   Good morning! We are so very grateful for your patronage and wonderful review; both truly mean the world to us! We sincerely look forward to welcoming you back soon. Best Regards Jorge Nuno General Manager
   

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2. F

   Fabby

   Dallas2 reseñas

   5.0

   Comieron hace 2 días

   1. Global 5
   2. Comida 4
   3. Servicio 5
   4. Ambiente 4

   Overall is a nice place to eat brunch. The place is very nice and luxurious. If the weather is good, outside is the best place to eat, more quiet and not overcrowded.
   

   Mexican Sugar - PlanoRespuesta enviada hace 1 día

   Good Afternoon, We are glad that you joined us and we look forward to many more great experiences with you! If there is ever anything we can do to enhance your next experience, please let us know! Best Regards, Jorge Nuno General Manager
   

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3. D

   Dr. Billy VIP

   Dallas806 reseñas

   5.0

   Comieron hace 2 días

   1. Global 5
   2. Comida 5
   3. Servicio 5
   4. Ambiente 5

   Celebrated my birthday dinner at Mexican Sugar and they exceeded all expectations! Kudos to the chef and kitchen team - as every member of my party bragged on how delicious their respective food was. General manager Jorge and manager Arnold truly cared about our special dinner and moved heaven and earth to provide a special evening for all. Finally, I have a new favorite server in Erick. Again, every member of my party agreed that in spite of the crowd and busy evening, he did not miss a step in providing outstanding, efficient, and warm service. FIVE stars! Mil gracias!
   

   Mexican Sugar - PlanoRespuesta enviada hace 1 día

   Hello Dr. Billy, Thank you for choosing Mexican Sugar - Plano for your special birthday dinner! We're thrilled to hear that you and your party enjoyed every dish we served. It's wonderful to know that our team made your celebration extra special. We're especially grateful for your kind words about our team and for your continued support. We look forward to serving you again soon. Best Regards, Jorge Nuno General Manager
   

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4. P

   Penny

   Dallas3 reseñas

   5.0

   Comieron hace 2 días

   1. Global 5
   2. Comida 5
   3. Servicio 5
   4. Ambiente 5

   We celebrated my daughter's bachelorette, and it could not have been better! Service was OUTSTANDING, drinks, amazing & food delicious! We did have to wait about 10 minutes for our 5:00 pm dinner reservation, when others were being seated, but not a big deal. We will be back often!!! If you go, GET THE MARGARITA FLIGHT! :)
   

   Mexican Sugar - PlanoRespuesta enviada hace 1 día

   Thanks for the feedback, Penny! We're thrilled to hear that you had a wonderful experience celebrating your daughter's bachelorette at Mexican Sugar - Plano. It's great to know that you enjoyed our service, drinks, and food. We apologize if you had to wait for a table, but we're glad it didn't affect your overall experience. We're also glad you enjoyed our margarita flight! We look forward to welcoming you back soon. Best Regards, Jorge Nuno General Manager
   

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5. S

   Sean VIP

   Nueva York11 reseñas

   4.0

   Comieron en 11 de mayo de 2025

   1. Global 4
   2. Comida 5
   3. Servicio 4
   4. Ambiente 4

   Missed the mark this time. Overwhelmed by Mother’s day crowd. Entree served 1 hour after finishing appetizers.
   

   Mexican Sugar - PlanoRespuesta enviada hace 7 días

   Hi Sean, Thank you for taking the time to share your feedback. We're glad to hear that you enjoyed our food and found value in your experience at Mexican Sugar - Plano. However, we're sorry to hear about the delay in serving your entree. We always aim to provide timely service and it seems we missed the mark this time. Your feedback is valuable to us and we will certainly take it into consideration to improve our service. We hope to have the opportunity to serve you again and provide a more seamless experience. Jorge Nuno, General Manager, Mexican Sugar Plano (972)943-0984
   

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6. M

   Michele

   Dallas14 reseñas

   5.0

   Comieron en 11 de mayo de 2025

   1. Global 5
   2. Comida 5
   3. Servicio 5
   4. Ambiente 4

   Ask for Mario. The overall service plus food is incredible. Try the hamburger. A big surprise on the menu! Jorge, Justin, Arnold, and Nelly are the dream team! Just go to Mexican Sugar!
   

   Mexican Sugar - PlanoRespuesta enviada hace 7 días

   Good Morning, We are glad that you joined us and we look forward to many more great experiences with you! If there is ever anything we can do to enhance your next experience, please let us know! Best Regards, Jorge Nuno General Manager
   

   ¿Te fue útil?

7. E

   Eduardo

   Dallas1 reseña

   3.0

   Comieron en 11 de mayo de 2025

   1. Global 3
   2. Comida 4
   3. Servicio 5
   4. Ambiente 5

   Basically everything was fine, except I didn't get my Mother's Day special reservation. Celebrate the amazing women in your life with our Petals & Pours board featuring fresh fruit, juices, flowers, and a bottle of bubbly Available during Mother's Day brunch from 9am - 4pm at Mexican Sugar! and the reason why I decided the time of my reservation was that
   

   Mexican Sugar - PlanoRespuesta enviada hace 7 días

   Good Morning! We're so very sorry to hear about your unsatisfactory experience with us. We strive to provide cuisine and care of the utmost quality to every guest, every time, and we are extremely disappointed by your dissatisfaction. We thank you for sharing your thoughts,even the negative ones, as we take each review as an opportunity to learn to serve our guest better. If there is anything i can do to turn your three-star experience into a five-start experience, please let me know! Yours in Hospitality, Jorge Nuno, General Manager, Mexican Sugar Plano (972)943-0984
   

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8. T

   Tina

   Dallas1 reseña

   2.0

   Comieron en 11 de mayo de 2025

   1. Global 2
   2. Comida 2
   3. Servicio 5
   4. Ambiente 4

   I don’t recommend eating here for Mothers Day. Lunch took 2 hours and most of the time we were waiting for our food.
   

   Mexican Sugar - PlanoRespuesta enviada hace 7 días

   Hello Tina, Thank you for taking the time to share your experience at Mexican Sugar - Plano. We regret to hear that your Mother's Day brunch was not up to the mark. We understand how frustrating long waits can be and we're sorry for the inconvenience. We're glad to know that our service met your expectations, but we understand that we can do better. We appreciate your feedback and will use it to improve our service. We hope you will give us another chance to serve you better in the future. Best Regards, Jorge Nuno General Manager
   

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9. M

   Matt

   Dallas1 reseña

   1.0

   Comieron en 11 de mayo de 2025

   1. Global 1
   2. Comida 2
   3. Servicio 1
   4. Ambiente 2

   Went for mother's day brunch and it was a full dining room, as expected. Terrible waitress took about 10-15 minutes to take a drink order and then just short of an hour before the food arrived. Took about 20 minutes to get the guacamole app we ordered. We're talking about eggs and breakfast food here, it takes no time at all to prep that regardless of a mother's day crowd. I only got 1 drink refill over the course of the meal, waitress was completely absent. Asked food/drink runners and the manager to check on our food, no help there either. Finally the food arrives and manager comes by to celebrate that food was fresh and hot. What a joke, instead of the meager tip I left i wish I would've stiffed that server completely. Terrible service, would never go back and would not recommend to anyone unless you are a masochist.
   

   Mexican Sugar - PlanoRespuesta enviada hace 5 días

   Thanks for the review, Matt. We're really sorry to hear about your experience on your recent visit to Mexican Sugar - Plano. We understand how frustrating it can be to wait for your order and not receive the service you deserve. We take your comments seriously and will address these issues with our team. We clearly missed the mark on your visit. At your earliest convenience, please reach out to me directly to connect at 972-943-0984 We truly hope you'll give us another chance to make it right and provide the experience you expected from us. Best Regards, Jorge Nuno General Manager
   

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10. L

    Lori

    Dallas7 reseñas

    2.0

    Comieron en 11 de mayo de 2025

    1. Global 2
    2. Comida 2
    3. Servicio 3
    4. Ambiente 5

    It took 1.5 hours to get our food. It was disappointing because it was where we decided to go for our Mother’s Day celebration. When the food did come, some of it was barely warm.
    

    Mexican Sugar - PlanoRespuesta enviada hace 7 días

    Hey Lori, We're sorry to hear that your Mother's Day celebration didn't go as expected. We understand that waiting for your food can be frustrating, especially when you're looking forward to a relaxing meal. We're glad that you appreciated our service, but we apologize for the quality of some of the dishes. We're always striving to improve and your feedback is valuable to us. We hope to have the opportunity to serve you better in the future. Jorge Nuno, General Manager, Mexican Sugar Plano (972)943-0984
    

    ¿Te fue útil?