very good food, creative and unordinary ingredients. presentation was also very good.
Loved everything, especially dining in quiet,with light music, which helps conversation. The food was wonderful.. restaurant week menu.
My family and I were really disappointed with this place. The restaurant itself is beautiful - it’s in what clearly used to be a home, and it’s beautifully decorated. Unfortunately that’s where my compliments end. The space was so cold that most people were wearing their coats while eating. I was so cold during the entire meal that I almost couldn’t focus on anything else. We asked for the heat to be turned up, but we were told that it’s just a drafty space and the temperature never changed.
We went during restaurant week, but were never offered restaurant week menus. We were provided them when we asked, but were told that everyone had to order off of that menu, even if we all ordered the same number of courses. We overheard other tables having to ask for these menus as well. If a restaurant decides to participate in restaurant week, provide the menus, don’t make guests ask for them.
The food was blah. My salad came with not a drop of dressing, and when I requested this I was brought olive oil to put on my salad that consisted of lettuce, raw walnuts, raw apples, and raw fennel. It was one of the least exciting things I’ve ever eaten. The tortellini I ordered was fine, but outrageously overpriced. Charging $22 for cheese tortellini with marinara sauce is insanity. I ate one bite of the pana cotta and left the rest because I couldn’t taste a single ounce of flavor.
I wanted so much to like this place because it’s such a beautiful restaurant, but unfortunately that can’t make up for the freezing environment and completely sub-par and overpriced food.
Service was incredibly slow (30 mins to get our drink order). They were out of many dishes or parts of dishes, but wouldn’t say so until 10-15 mins after ordering. Food was not good, and several dishes were missing ingredients. The hostess asked us how our meal went as we were on our way out, and we were honest that it was disappointing; she said that she had heard a lot of that and that they seemed to be having a rough night. There was also a guy in a discussion with the manager about his meal as we were walking out.
All in, we paid $150 for a 2.5 hour meal that was worse than you’d get at Quartino or any of the other mediocre mid-price Italian restaurants in town. We used to love coming to this little restaurant for date nights, but after our most recent trip I can’t say we’ll be going back.
We shared five dishes. None were served at the right temperature. Worst dining experience in a very long time. Avoid, avoid, avoid. So many better options nearby. Extremely disappointed.
We went with the tasting menu & left before it was finished. The food was mediocre while the service is a train wreck. Too many issues to list. Dirty flatware, glasses, the staff was arguing. Not much is going right here. I'm 1st generation Italian. There's nothing here that represents true Italian dining. The managers &owners know it. Look for a "for rent" sign on the space within 90 days.
Never had a bad meal there but when our waiter was arrogant and totally indifferent. If Gus is your waiter ask for someone else.
Outstanding homemade pasta! Very authentic Northern Italian food. Highly recommend
Fantastic northern Italian cuisine
I'm so sad to say that this is the 2nd time in less than a year that we have made reservations at Merlo on Maple and left after ten minutes of being seated because no one paid attention to us. We were seated on the main floor, this time, with the bartender saying he was our waiter. We heard him say he was "slammed" and he left after asking what type of water we wanted and never saw him again. We understand business, but we also know that customer service is important. We knew with a full bar, as we saw being seated, that we might get one drink and never get the bar service we desired. We left and went somewhere else where the food wasn't as good, but the customer service was impecciable.
My wife, son, and I dined at Merlo the evening of 1-19-18, and we all highly recommend this restaurant! We found the staff to be very helpful, pleasant and knowledgeable. (One of our waitresses was working on her first day, but had excellent help to guide her). The menu selections are authentic Italian dishes, so this is not the restaurant to choose for plain spaghetti and meatballs. The menu is presented in courses Italian style, but both the pasta as well as meat/seafood selections were generous enough to be ordered as entrees. All of our choices were delicious, well prepared and presented. The carpaccio antipasti is not to be missed, but all that we ate was scrumptious. The tally for one antipasti dish, 3 entrees, 1 generous helping of a half frozen custard rectangle w/ chocolate shavings and drizzle (also terrific!), plus wine and one cocktail was $240 plus tip.
One issue we had is accessibility. I am on crutches, and the old brownstone building has stairs that are diffficult to climb and there was no ramp.
Excellent food and service. Ambience was great. As compared to many other restaurants one could actually converse best Italian food in town
This was our second New Years Eve dinner at Merlo on Maple. The food was exceptional and our server (Bobbi) was spectacular!
Great fresh authentic homemade daily pastas! Amazing sauce!
Merlo Is one of my favorite restaurants in the US. We dine here whenever we are in Chicago
Food and service are incomparale