Meritage at the Omni Interlocken Resort
Valentine's Day at Meritage...What could good wrong? EVERYTHING! We were slow to be sat, even though we had a reservation. We ordered their Valentine's Day feature with the addition of bacon wrapped shrimp as our appetizer. After waiting 35 minutes we received our main course, however, we had not gotten our appetizer or our salads yet, so they took our meal back to the kitchen and brought out our appetizer and salads at the same time. We were getting ready to start eating those, and here came our main course again, which sat on our table getting cold while we finished our appetizer and salads. We had to ask for dinner plates and steak knives. We requested our Chateaubriand be cooked medium, what we received was rare to the point that we had to bring it home and cook it longer before we could eat it. No one ever checked on us to see if our meal was alright, if our steak was cooked correctly, if we needed refills on our drinks (which we did and never got), or anything. The only time anyone approached our table it was to take our order, deliver food or clear dishes. We were very disappointed because we live like 10 minutes away and were really looking forward to discovering a new, local restaurant.
I can understand why on a Friday night, on Valentine’s Day this restaurant was not even half full. It took 15 minutes to be acknowledged by our server and 30 minutes before we got our drinks. 1 hour in we got our bread and appetizers. The manager delivered them and when we told him how long it was taking. He said he “was our guy” and would make sure we were taken care of. That was the last I saw of him. 1:45 in to the night we got our dinner. A Filet Mignon ordered Med Rare was grey throughout and was only half eaten. No one followed up to see how things were. We dared not return the steak as we had plans for the morning and were afraid we may not get a replacement in time. We did order a couple of deserts and after dinner drinks to split. Those took an additional 30 minutes. The whole experience took 3 hours for a restaurant that was half full!!! Food did taste good other than the one $44 steak temp being WAY over cooked. Service and Manager follow up were awful!! Like I said, I now get why they were empty on a Friday on Valentine’s Day. Probably only included other people that made late reservations like me and won’t make that mistake again. Highway robbery for the price based on the experience. Apparently everyone else already knew that and that was why the place was so empty, I should have caught on. Last time we will be there.
The food was very good. Service was very slow. We waited for about 25 minutes just to get the appetizer we ordered.
The room is very outdated, for being a high priced place it looked like a cafeteria. Food was good. Very unorganized as far as staff. Our waitress was good.
Good food Great service. Would definitely dine hear again.
Took my aunt out for an early Christmas! Lots of choices so something for everyone. Service was great. We all enjoyed it!
WARNING!!!! This establishment CONFIRMED (via OpenTable) my 9:00 pm reservation. But when we arrived at 8:59pm, the restaurant had already CLOSED!!!!
We were left stranded by this restaurant and when we tried to book a new reservation somewhere else, OpenTable wouldn’t allow it because The Meritage didn’t cancel our reservation!!!!!
I e-mailed OpenTable immediately and NEVER heard back!!! This is TERRIBLE customer service on the part of both The Meritage and OpenTable.
We are so sorry to hear about this experience, as it is certainly not the norm. Our hours have recently changed and we are working to get these updated on-line. We truly hope to get t he chance to make this up to you in the future.
Restaurant was your typical hotel restaurant, nothing special. High priced menu for what you get. The food was pretty bland and they were out of bread. Only thing we would recommend are the brussel sprouts.
Service was terrible. Pork chop was way overdone. Other than that, it was good.
I am so sorry to heard about the experience you has with service and food. I have passed this feedback on to the team so we can utilize this to improve upon service and quality in the future. We look forward to the chance to hopefully serve you again in the future.
The Brunch was the best we’ve attended and we’ve gone multiple times! The prime rib, smoked salmon, and shrimp were phenomenal!
Excellent service, great ribeye.
The last few times that we have been there on a Sunday morning, the service has been slow.
I have had the brunch in the past and it was amazing. (Thanksgiving). This was a special occasion in June 30th 2019 and the food was Luke warm and didn’t look appealing. The waitress was awesome. The hotel was awesome. Just crappy food at $34 a person.
Everything was wonderful and our server was fantastic, professional and friendly. 4 stars because the website needs to be clear that the buffet price on the menu is for weekdays only. Sunday is considerably more, and even on non-holidays.
Whenever I am in the Boulder area, I always stay at the Omni and eat at Meritage. All the food is delicious.
I especially love the Colorado lamb chops. They are tender and juicy and thick cut. The restaurant is very accomodating and the service terrific. They have morning breakfast which has a vast buffet from bruschetta to chef made on demand omelets. Their blueberry sausage is fabulous. Sit by the fire!
Thank you so much for visiting us - we look forward to your return!
Wonderful evening! As frequent visitors, we are never disappointed with the food or ambience! Thank you.
Thank you for your loyalty. We hope to see you again soon!
We usually go to the Westin for our rare date nights but we enjoyed the package at Omni this round so we will surely return.
Thank you for your business, we look forward to your next visit!
The service was terrible all around. We weren’t the only table. People were complaining all around us. Our food came out at the wrong time (appetizers after entrees) and this was happening at other tables. My wife had to send her steak back as she ordered it medium well and it was clearly medium rare. It came back to her from the kitchen pretty much unchanged. Nobody cleared our plates until we were absolutely out of room at the table and we still had to ask. I was offered someone else’s food twice. The waiter kept telling everyone that the kitchen had to serve both restaurants at the hotel and the food runners were bringing food out as soon as it was done. This is patently ridiculous and didn’t change the fact that everyone at the restaurant was unprepared and undertrained. It was Valentines Day and our waiter told us it was his food runner’s first day on the job (this explains why he served the bread for our table by placing it right in front of me instead of the middle of the table but why hadn’t he been trained to take dirty dishes away?) This restaurant has a lot of potential as it offers an excellent wine list with even premium wines by the glass. The food was OK but wasn’t overpriced so even that wasn’t bad. They just don’t seem to have their act together and need to be trained from the back of the house to the front of the house in order to become what they seem to want to be. Too many mistakes to warrant another try.
Thank you for filling out this survey in regards to your recent visit to the Meritage restaurant. Here at the Omni, it is our goal to provide exceptional service and enjoyable dining experiences for our guests. Unfortunately it looks like we missed the mark on most recent visit. You feedback is invaluable to us and we will use your comments as a training tool for our staff to improve upon our service in the future. We look forward to the chance to welcome you back in the future.
I love this place - only gave it one less star because my husband's steak was over done. But they compensated us with a free dessert. I like that it is low key and quiet.
Thank you for your business, we apologize for the food quality issue, but are happy you got to enjoy dessert. We look forward to your next visit!
Excellent service from Marco! Quality food!
We'll be back
Celebrating a friends birthday. My ribeye steak was OK but had a little more gristle than I would prefer. Service was excellent. Will try it again.
Good food. Excellent service.
Rack of lamb was awesome. Salads fine. Chocolate dessert was great
I read so many good reviews for this restaurant concerning brunch and it was the perfect location for meeting up with a friend on a Sunday morning. The place was pretty much empty and it was a buffet style brunch, which isn't my preference, but I was the staff were all friendly and attentive.
The restaurant is a bit dingy, food on the seats and stains on the carpet. A lot of the food in the buffet was lukewarm. The only positive about the food was the omelet station, which was freshly made to order. The mimosas were also good, but for $35.00 a person, I don't think it was very good value.
It wasn't horrible, but it wasn't good enough for me to want to return.
The restaurant was chosen for a quiet business lunch meeting. I was expecting a high end restaurant for the hotel location. We were the only two people to set foot in the restaurant on a Thursday from noon to 2 p.m. The food was okay the service was great but the place felt dirty and grungy. The carpets needed vacuuming and the comfortable, padded chair seats were dirty and had crumbs. Sadly, I won't return.
My husband and I had a great experience dining there.
The food and drinks were quite good and nicely presented, but the cocktails and wine were pretty pricey. The restaurant itself is quiet and classy, and the service was really good. The staff was also friendly, helpful, and knowledgeable. Get a table near the fireplace. Those are the best seats in the house.
We had Sunday brunch there yesterday. The buffet was fantastic including: omelets made to order, prime rib, eggs Benedict, smoked salmon, etc. The price was $34.95 each and well worth it.
Very pleasant dining experience. Service unobtrusive but really focused on our experience. Food is great.
We had a few unexpected changes to our reservation and the restaurant manager, Michael Shay could not have handled it any better. A wonderful experience for a special occasion. Food and service was A++++. Highly recommend if you are looking for something different, attention to detail and great food, especially the desserts. The berry cobbler and Key Lime pie are incredible.
Celebrated a birthday with a family brunch. Relaxed atmosphere, attentive service, and tasty variations on traditional brunch fare.
I feel like the presentation level has gone down. No more chocolate croissants. Their pastry selection used to be amazing. Please add back croissants chocolate croissants please. The service was great Vicky was our server. I felt like it was a little light on the food selections compared to past times
We have been dining at the Meritage for many years. We arrived @ 10:45 for brunch. In the past, we were able to order off of the regular breakfast menu, at that time. Our waiter, Marco, told us that it was too late, & that the buffet was the only thing available to us, at that time.
Another table, who arrived after us, received menus. I went to the hostess, who provided me with menus.
Other than that, the service was good , as was the food ;-)
The food is absolutely amazing! Service was very prompt and courteous, with excellent suggestions.
The brunch was filled with hotel guests and kids. Not really an upscale brunch. Hotel guests were really just there for a meal not for a nice brunch. Food was ok.
We celebrated our 50th wedding anniversary on August 23 at the Meritage. Our waitress said a full bar was available but we ordered wine. After wine and dinner, we wanted to order two brandies. After some time, the waitress came over to say they had no brandy. She said the manager looked in the basement and could find no brandy. We were shocked .
Milo and Kathy Olsen
1459 redwing ln
We brought our friends here on Sat night. They loved it ~ we loved it.
Thanks again Meritage!