Gladys was extremely warm, sweet, patient and professional. Service was quick, but not too quick, so we were able to truly relax and enjoy. Live music was an unexpected treat. The singer sounded professional, my friend literally could not believe it was not a recording! A neighboring table was celebrating a BDay, and the staff & singer sung to her in English & Spanish. Nice homey touch. I paid with a Gilt voucher, and they were accommodating without any issue whatsoever. We felt we were treated like VIP.