We just had the worst experience last Friday Feb 2. Me and my friends came out to try their dine out vancouver. No kidding our food came after 1.5hrs, cold and no remorse from our server for the slow service. We followed up our order several times and noticed that people around us are getting their food first even if we came way before them. So unfair and unacceptable. The sizzling tofu was cold and so with the sisig and crispy pata. Seriously lost our appetite. We waited so long for the food. Poor service! Worst experience!
Max's is a well known chain from the Philippines. They are best known for their roast chicken, but they have lots of other Filipino dishes for you to try. I purchased their Dine Out dinner meal. It was a lot of food, and had to take home leftovers. All for $20. Filipino food is not spicy like many other Asian foods, so don't worry if you cannot handle spicy. Most dishes are flavoured with vinegar, garlic, soy sauce, black pepper, or some combination of it. Filipino desserts are also really good. Usually has coconut milk in them and may have young coconut meat. The Dine Out dessert had buko (young coconut meat), mixed with pearls and nata de coco (coconut jelly cubes) in a pandan coconut milk mixture. Very tasty.
Just want to try Philippine foods and give a try again! I had a bad experience with the same restaurant ( slow to bring the food) and food was terrible. This time, I was surprised with the quick service and the food. It is worth given another try again.
4 people at the table; we each ordered 1 appetizer, 1 entree, and 1 dessert. We sat for 2+ hours because the wait time for everything to be delivered was unbelievable. Portions would have been decent, but after 45 min before first course arrived, everyone left hungry.
The service was good. Food came really fast, fresh and hot. If your are looking for Filipino food this is where you should go...
Pleasant decore and ambience; service friendly, prompt and anticipatory.
We were a party of 6 who had “over-eaten” but wanted to have dessert to wrap things up. We ordered their much-acclaimed Halo-halo to share and without asking for it from our server, the order came with 6 little cups and spoons that made it much easier for us to divvy things up without mess.
It’s little things like this that make a dining experience special.
Great Filipino food! Same as home
Always a pleasure when dining at Max's Restaurant. Exceptional Customer Service every time.
Miss Filipino food and this place is awesome
We had our office wind-up there. It was nice to try food from the Philippines. A first for most of us.Lots of tasty options for a family style sharing meal.
Had the dineout menu with my coworkers as it is their first time, lots of selection. Service was not good though, had to call for them every time. They didn't serve water while we waited and looked at the menu. They keep forgetting one person's dish so we would be waiting before we would eat. Not the greatest first impression for my coworkers.
food was good and our server was great considering it was very busy
definitely will go back to try other food on the menu
4 of us tried Max for dinner and ate the dine out meal. At first, the waiter was attentive, but as it got busier we were hard pressed to get his attention. He did not check back for water or for a second beer that my companion was wanting. The appies were fried, tasteless pockets which could have come from M and M meat shop. My main course, peanut beef stew, was bland as well. Our vegetarian friend was only given one option for the main, sizzling tofu, which funny enough, tasted better than our meat dishes. But no fresh veggies with the tofu, just tofu.
We will not recommend this restaurant to other friends.
Jasper our server always takes care of us and he is the main reason we eat there. The food tastes delicious as well.
They were very short staffed but the two servers there never let the stress get to them. They were very pleasant and happy all throughout lunch rush.
When we arrive, they said there was no reservation for 12 people under my name. But they were quick to accommodate us. So it was fine. Staff were very friendly and quick. They also sang happy birthday to my aunt which was great and had a complimentary ice too..
since I reserved thru opentable, we were given a seat right away. There's only few servers for a lot of customers who are dining in. My server is a nice guy. The only thing is if I have to ask for something, he is always in a hurry not even finishing what I'm saying. I do understand that we are not the only table that he handles but to the management, please hire more servers so you can serve your customers better. When I paid for my bill and given him 15% tip, he was nowhere to be seen when I have to ask for one last thing. Kinda frustrating since we have to come all the way from Seattle just to eat here.
Service was terrible. Glasses of water came after we ordered food. Our noodles came way before the rest of the dishes that we ordered and the last dish came a good 20 minutes after the first entree arrived, which was the noodles. We couldn't enjoy all the various dishes at the same time. Dessert was also slow and our request for the bill took a long time also. Not to mention we had to ask for take out containers 3 times before we finally got some. We fully understand servers can be busy during peak times but the time when we ordered dessert, requested containers and our BILL the restaurant was only 1/3rd capacity.
Great service, was given the table even if we're 10minutes early! :)
It's always a hit and mix with Max's. Food is usually pretty decent, and so is their service, but sometimes they're so slow.
Food was a little slow today even when the restaurant wasnt full. I suspect they may be under-staffed. Otherwise, quality and taste of food was as expected. Servers were all very nice too. Will definitely go back again and try some more.
We have eaten at this restaurant a few times and every time the servers were very friendly and made us and other guests feel welcome, even if we had a coupon with us. This time was no different. Our friendly server recommended a couple of dishes and even apologized when the food took a bit longer to come out than she had expected. The dishes - milkfish sisig, tofu and asparagus, and crispy pata - were delicious as usual. The crispy pata was especially mouth-watering, even though it was bad for our waistlines! We'll probably eat there again when we're in the neighborhood.
Food was excellent however it took 20 minutes before we got water and asked for our order
The food was good here, and the servers were very friendly. The decor could be improved - lighting is too bright and harsh and they could use some plants or sheers or something to give it some ambiance.
We ordered the famous fried chicken, crab fried rice and a pork belly sisig plate. The fried chicken and sisig were very dry and the rice was greasy. The restaurant was understaffed that night and drinks and orders took a long time. Also, don't bother trying to use your Open table cheque here as they have no idea what to do with it. I came with my friend hoping to use my $26 cheque and then split the cost. Instead, they took forever trying to figure out if they can accept my cheque, and then we got fed up waiting and went to pay without it. Then after they split the bill for us, the manager decides to come back and then tell us they'll accept the cheque. Not worth the hassle.
Max's is a famous chain in the Philippines best known for their chicken. It is ok here but better is the Pinoy dishes like grilled milkfish belly or bbq stick.
I have been bringing my family here since they opened and the staff and the food had been great so far. Before the Christmas break, I decided to book a table for 8 for me and my co-workers. Everyone's orders came in on time, except for mine and one of my staff. We both ordered Inasal Chicken, as it look juicy and delicious on a poster prominently posted close to our dining area. It took them 45 MINUTES to deliver our Inasal Chicken!!!! The waiter just dismissed our complaint by saying "well we had to grill the chicken and that's why it takes longer"
Since I recognize the waiter from previous visits and I'm the one that speaks Tagalog, I said to the waiter discreetly perhaps you should give my friend, never mind me a break in the form of a discount, as I was planning to bring the same group back for more lunch trips. He said he couldn't. What a disappointment!
Our server tonight was AMAZING. She's super attentive and friendly!
We came here for a large family dinner for 12 people. We ordered the large set menus. Our order was fast compared to previous occasions. My family was very happy with it
Heard about their tasty chicken so we wanted to try it. Our server was very nice and very attentive! Their chicken is better than I expected so I was pleased about that. Great experience, I'd come again to try their other dishes for sure.
I always get the pancit palabok with halo halo and it's amazing! The food is amazing but the service is okay. We put our hand up to get the attention of the workers and they would look but not come over and it happened three times when I went there last week.
Excellent service, all staff are friendly, smiling, and prompt. The food was delicious. We had Sinigang na Salmon and Lechon Kawali. We will come back again whenever we visit Vancouver.
Salty and service are so slow I will not recommend this restaurant.
We arrived tad early for 6:15 pm reservation but ushered immediately to our table and given a menu.
The signature dish which is Max's Fried Chicken and Crispy Pata are delicious...I would recommend to my friends to come and try this authentic Filipino restaurant, a Vancouver neighborhood gem.
Hi.I love your food in your restaurant. I like the ambiance too. I dont mind the noise...its normal specially in the busy weekends.
The only thing I observed was some of your service crew does not pay attention to customer...some of them is blankly walking...look tired and dont smile much...I guess they are tired...its a busy day when I came...
Good service is always on top of a food business....food is the 2nd priority in my belief...cuz people enjoy eating if good service is given to a customer no matter what. AlwAys be polite and courteous. Filipinos are known for being hospital and smile alot even problems come to life.
Great meeting place with freinds to try Filipino foods
Talented, Vibrant, Beautiful, Romantic, and Fun Singers, to enjoy! Thank you!!
we had a group of 20 people at Max, Vancouver British Columbia. Pilipino dishes were reasonable and wine list is also good. However, our caucasian guest are expecting an offering of tropical fruits at the very least or authentic Pilipino desert. We asked for bibingka or biko but there was none. We were offered halo-halo, ube in some whitish gelatin, and ice cream(we asked for mango flavor). After a big dinner of lechon, crispy pata, kare-kare and other fatty pilipino delicacy, it will be nice to wash it up with a hot batangas coffee or any herbal tea while munching on some fresh slices of perhaps pineapple, watermelon, or even cantaloupe. kung may dalandan mas magaling, pangalis ng umay.
Always saw this place on my way to & from work and am very glad I finally went in. Delicious, simple food at very reasonable prices. Their fried chicken is a MUST-try! Friendly staff & clean seating.