Max Brenner - Union Square
A worldwide phenomenon, Max Brenner, Chocolate by the Bald Man, has spread its unique culture with it's iconic dessert and decadent savory menu in United States with locations in New York City, Philadelphia, and Boston.
Fri - Sat 9:00am - 1:00am
Sun - 9:00am - 11:00pm
Great food in a fun atmosphere, but service was terrible. I think they were understaffed. Our server was very nice but we were there for 2 1/2 hours for dinner and dessert. Way too long for this place.
Excellent place for friends birthday party
I heard so much about Max Brenner over the years, finally tried it for my daughters 15th Birthday - I really wasn’t impressed , food was just ok . Chocolate fondue dessert was good , thought it would be better. I’ve been to other similar food themed places that I’ve enjoyed more . I wouldn’t go back or recommend it
Bathroom needed serious attention. Our waitress was super busy and took a bit for her to come back and take our order.
They did not have our open table reservation when we arrived. I had to show them my phone
I came to Max Brenner around Christmas time and was disappointed when my cookie skillet was delivered cold. I also was not a fan of the entre I chose (Mac and cheese). I came again with my sister this weekend to give it a second chance and my sisters tiramisu tasted like it was made with sour milk. I got a peanut butter Sunday and it was just ice cream. Nothing special and not worth $15. I probably won’t be back.
Great food - macaroni and cheese is a always a winner. Desserts and shakes are outstanding! Wait staff is extremely attentive and friendly. Wish we lived closer so we could go more often.
The ordeal lasted a total of 3 hours. Appetizers took 40 minutes to be cleared, and we had to call the waiter over to do so. The rest of the dinner was much of the same.
Good food and great deserts!
Nonetheless, the ambiance is noisy and the music is not especially "kids friendly".
They need to learn how to handle reservations.... Even with a reservation, we had to wait 30mn for a table for 4 people...
The service was rude. Our server refused to take a picture of us
Everything about this place was fun! The food, wait staff but especially the dessert!
Have been here many times and will definitely be back many more times! For those who love chocolate but not the sugary sweetness, I highly recommend the Baked Cookie with icecream.. fresh baked cookie with icecream and milk chocolate ..with none of that extra sweetness but just the right amount for a dessert!
Todo estuvo correcto hasta el final que encontre en mi vaso de hielos un vidrio que casi me trago!! La respuesta del manager dejo mucho que desear...
Yummy splurge of calories. Slow service but we weren’t in a hurry.
I always love coming to this establishment because honestly of the fries and the sauce and the ambience. Unfortunately coming today was a bit of a let down due to the fact I had to wait for my food for over 45 minutes. And when my order came which was the waffle cheesesteak sandwich I was disappointed. It was messy and the waffle was paper thin, I should of just stuck to the cheeseburger and fries. Other than that it was a good experience and the fries were still amazing.
Was unhappy with my meal because the menu was changed. Server was busy and unattentive
Took us forever to get served, food came out late and staggered, had to repeatedly ask for our drinks to be refilled.
i were waiting for 30 minutes, instead i`ve reservation
Food was good. Place was too loud. Service was very slow.
We showed up early than the reservation time (30 mins) and we were not assigned a table until the reservation time. Other people without reservation went before us. They should have allowed us to take other table if available.
Ich muss zwei Punkte abziehen für den schrecklichen Mann der an der Reservierung steht und die Tische verteilt sehr sehr unfreundlichen und wir haben trotz Reservierung 40 Minuten gewartet ... das geht gar nicht es wurden Leute auch 4 Personen vor uns dran genommen ... der Mann war sehr pampig und unfreundlich unsere Bedienung dagegen sehr sehr nett
I wouldn’t go without kids !
Food was horrible. But the dessert made up for the terrible food. Next time if I would go back only get the dessert.
Great service, staff was very friendly. Nice place to go and have day or night out Friends or family.
Good food and good service! I was worried about somethings being too sweet but it was actually perfect. Will visit again.
This is a must stop! So much fun and the food and dessert is fantastic!!!
This was one of the worst experiences I have ever had in a restaurant. I am still hungry and I have a headache from the noise. We arrived ten minutes early for our reservation and they told us we were “too early” and would have to wait 20 to 25 minutes because they overbooked. It was by far the loudest restaurant I have ever been in. The music was blaring! The service at our table was fine, but it didn’t make up for the lack of options for persons with dietary restrictions. Basically, the only thing I could eat was a salad, that I could have made at home for a couple of dollars. It cost $15. The lack of desserts that were gluten free or without milk was glaring. I can eat chocolate, but there were basically no options. I hope to never have to eat there again.
First date, everything went well the food was amazing and the waiter was friendly and helpful and service was relatively fast and accommodating.
Fabulous place our first time in New York for my daughters 13th birthday. I expected it to be all chocolate the choose was incredible fabulous meals and even more spectacular deserts well worth a visit
Mac & Cheese was awesome. I would definitely bring my kids here. They will love it.
First time visit
My waitress name was Alicia she was very Patient with us and helped us decide on what to eat when we asked if you have certain foods,her customer service skills are awesome,so Thank you to her for making our occasion and first time experience at Max Brenner awesome
Loved it- great respite from NYC crowds although it should be crowded because it’s better than many places I’ve been in NY that are highly touted.
Quite loud - food was good but expensive - fast service
I ordered a salad, $15, and added chicken for an extra $4. Try to find the chicken! I even asked the waiter if they forgot to add the chicken, but he said it was mixed in with the salad. What ever "bits" were in there, it wasn't worth $4. Also, I booked our reservation with Open Table and when I checked my email later, the restaurant had emailed Open Table that I had cancelled my reservation, which wasn't true. What gives?
the place was amazing took my girlfriend there and it was the best time
This has been a longtime favorite of mine but I was disappointed in how slow the service was this time. The food was great as always and the desserts and cocktails you can choose from are unique.
Service was very slow. Food wasn’t that great.May not go back
Hostess did not check us in so I got one of your “You did not show “ emails. Expensive for what it is. Food mediocre.
Was seated quickly - waitress was unbelievably sweet and accommodating. Food was out quick and delish!! Milkshakes are amazing!