Delicious food, we had chocolate waffles & also the chicken mac & cheese, but everything looked so good. The waiter was a little slow on refilling water & also brought us the wrong dish at first, but the food was so good we still had a good experience. Made reservations for a Wed night but got there and we easily could've gotten in without a reservation.
Me and my kids went there on a Tuesday evening, and we had to wait for 25 minutes from being seated to the time we could order. The waitstaff was friendly but seemingly overwhelmed by the volume of people they had just received at their section, and took our order last of the people that sat down around the same time we did, or later than we did. The food was mediocre. The chocolate desserts were good, and the kids were happy. But I was painfully aware of the fact that the server had botched my initial drink order, and then also botched our dessert order.
She rectified the drink order, which was positive. The Tiramisu (which I ordered) was not tasty.
The waitstaff do as much as they can in this type of fast-turn-over environment, and I believe it's the set up that's at fault, as well as the quality of the food. Having said that, a server that cares, is aware of who sits down when and who asks for what, pays attention and gets things right is golden. This wasn't the case here! Disappointed overall.
We had a great time. They were a little short staffed so it took a while to get service and our food etc but we weren't in a rush. Everything that we had was delicious! Loved the s'mores sundae! My son (5) loved that the kids pasta came with a syringe of sauce! I've been several times before and will definitely go back! Lots of fun for the kids and adults....try the fondue!
My kids love this place and so do we!!! Please bring back your delicious ribs with chocolate barbecue sauce !!!
Server was pulling double duty and washing dishes in between waiting the tables. He kept ignoring us as we watched him cleaning up tables and putting dishes away, all the while waiting for him to come check in with us. He kept just passing the table with dirty dishes. Doesn’t seem sanitary or efficient.
Overall just fun and yummy! Took my teenager daughter and a friend we were in chocolate heaven. Will definitely be back! Great value as well.
Not very impressed at all the food was very average quick foods, which is okay didn’t expect much out of the food. But this is supposed to be an AMAZING dessert place and I was Not impressed. got three different waffles and they were all almost exactly the same. Very little chocolate. The waffle was hard/cold and almost un-edible. As far as the dining room unless you’re on the upper level, expect to me uncomfortably close to the guest next to you. Granted you’re in NYC but the tables were so close together I could practically hear the person next to me breathe. It was ok for experience but nothing will have me rushing back there anytime soon
I like Max Brenner. I've been here a couple of times now. Food and service are very consistent. My kids enjoy the decadent desserts and kids friendly menu. I recommend Max Brenner for a casual meal.
Breakfast menu has many good choices. Portions are huge. Could easily share a meal. Milkshakes and chocolate pancakes especially delicious!!
Lots of fun! Great food!
Our Server went above and beyond with his service. The staff was great. The host seated us promptly even though we were early
We were looking forward to go to Max Brenner again, one of our favorites from when my wife lived in NY. Last time we ate there was in 2010, but this time it was a huge disappointment. The waiter was incredibly slow and kept forgetting our orders, cutlery, water and so on and on. Food was very mediocre, like they had hired a chef from mcdonalds or something, amazingly our burger was medium raw but still dry. Not even the dessert was good. Never again.
Went with my bf for a late Vday dinner and the wait time was reasonable, the waitress was friendly. Food took a bit long but it was all worth it. We enjoyed ourselves a lot and can’t wait to go back very soon.
I brought my niece there as a surprise because she is an avid chocolate lover. We had 4:30 reservations and we checked in at 4:25. Unfortunately, they were 45mins behind in their reservations. So after leaving our previous activity to be sure we were there on time, we waited 45mins, getting pushed around by the masses of other people waiting. The Chocolate Shot was amazing, the chocolate cake for two was just ok. The strawberry crepe was well done. I think the experience would have been much better, if we were not waiting for 45 mins among all the other frustrated customers.
We went for the desserts and they were worth the commute however I wasn't too impressed with the actual food menu. Will definitely be stopping by again next time we're in Union Square just for desserts :) Service was great, our waiter was super energetic and took the time to explain every question we had regarding the menu.