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Max Brenner - Union Square, New York, NY

Max Brenner - Union Square

4.2
4.2
7988 Reviews
$30 and under
Comfort Food
For more than 20 years, Max Brenner has offered a chocolate experience for all the senses. A visit to our Chocolate Bar and Shop, will entice magical memories in everyone. Because, chocolate, more than any other food, symbolizes our childhood.

At Max Brenner, you will enjoy an abundance of desert made of all sorts of chocolate concoctions. All of this, combined with a full menu of salads, sandwiches, entrees, and pizzas, offer an experience for anyone at any age.

Our New York store is located in the heart of Union Square, where young people, families, and tourists alike can come and enjoy a delicious pastime in a cheerful atmosphere.

Are you looking to celebrate a special event sometime soon? We can create a chocolate experience you and your guests will never forget. We will take care of everything from personalized menus to outstanding service and everything in between

Make a reservation

2 people

7:00 PM


Booked 76 times today

Order delivery or takeout

Additional information

  • Dining style
    Casual Dining
  • Price
    $30 and under
  • Cuisines
    Comfort Food, Dessert, Contemporary American
  • Hours of operation
    Mon–Wed, Sun 10:00 am–11:00 pm Thu–Sat 10:00 am–12:00 am
  • Phone number
    (646) 467-8803
  • Payment options
    AMEX, Discover, JCB, Mastercard, Visa
  • Dress code
    Casual Dress
  • Private party contact
    Restaurant Management : (212) 388-0030
  • Neighborhood
    Union Square
  • Cross street
    Between 13th and 14th Streets
  • Parking details
    Street Parking
  • Public transit
    L, N, R, Q, W, 4, 5 & 6 trains to 14th Street/Union Square
  • Entertainment
    Max Brenner's signature music playlist
  • Additional
    Bar/Lounge, Beer, Cafe, Cocktails, Delivery, Full Bar, Late Night, Non-Smoking, Takeout, Weekend Brunch, Wheelchair Access, Wine

What 7,988 people are saying

Overall ratings and reviews

Reviews can only be made by diners who have eaten at this restaurant

4.2
4.2 based on recent ratings
  • 4.2Food
  • 4.1Service
  • 4.1Ambience
  • 3.9Value

NoiseModerate

Loved For

  • Manhattan

    Kid-friendly

7,988 Reviews
  1. SilviaF

    New York City

    1 review

    5.0

    1 review

    Dined 2 days ago

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5
    Coffee and food was delicious. We made a reservation a few days before and didn’t have to wait for our table.

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  2. KatyB

    Toronto

    1 review

    1.0

    1 review

    Dined 5 days ago

    1. Overall 1
    2. Food 1
    3. Service 1
    4. Ambience 1
    Waited 20 minutes for a waitress to finally come over and she was miserable, waited an additional 15 minutes for water and had to ask again for it. Food and experience were not great and very disappointing.

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  3. IveyN

    Greater Boston

    5 reviews

    5.0

    5 reviews

    Dined 7 days ago

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5
    The food and atmosphere were awesome! The fondue was my favorite!

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  4. MarisolD

    New York City

    1 review

    5.0

    1 review

    Dined on February 18, 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5
    Food was great the server was friendly it was a busy evening but well enjoyed. The decorations for Valentine’s Day was very cute.

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  5. OpenTable Diner

    Toronto

    1 review

    5.0

    1 review

    Dined on February 18, 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5
    This place is awesome!! Definitely worth eating there.

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  6. PatrickN

    New York City

    1 review

    4.0

    1 review

    Dined on February 17, 2024

    1. Overall 4
    2. Food 4
    3. Service 5
    4. Ambience 5
    As a chocolate lover, I love this place. Desserts are amazing.

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  7. JoshuaM

    New York City

    1 review

    5.0

    1 review

    Dined on February 17, 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5
    Place and service was fantastic, can't complain

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  8. Ealish

    New York City

    1 review

    5.0

    1 review

    Dined on February 17, 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5
    We celebrated my son's 7th birthday. The food was good. The desserts were next level. They were delicious and presentation is on point. We had a great time. Thank you!

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  9. Heather

    Atlantic City

    2 reviews

    5.0

    2 reviews

    Dined on February 17, 2024

    1. Overall 5
    2. Food 4
    3. Service 5
    4. Ambience 5
    we stopped here for lunch after a yoga class and it was great! our server was a sweetheart and the food was delicious. we also got martinis and they were so good.

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  10. JelenaS

    New York City

    13 reviews

    5.0

    13 reviews

    Dined on February 16, 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5
    I went to this restaurant with my best friend to experience it for the first time, and everything overall was amazing from service to food to the atmosphere to the ambience. It was just an amazing experience and I’m very happy to thank the whole team for serving me and my friend. 

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  11. ARKS

    New York City

    1 review

    5.0

    1 review

    Dined on February 15, 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5
    Amazing experience once again (second Valentine’s Day spent here!) Loved the food, the music playing, kind waitresses/waiters - truly a good place to dine at <3 Plan to make this the spot for every Valentines date

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  12. CarolineV

    New York City

    1 review

    5.0

    1 review

    Dined on February 15, 2024

    1. Overall 5
    2. Food 5
    3. Service 3
    4. Ambience 5
    I was shocked by how good the food was. I only expected the desserts to be good, but the Mac & cheese and veggie burger were excellent! Highly recommend.

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  13. EmelissaV

    New York City

    1 review

    5.0

    1 review

    Dined on February 15, 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5
    Reallt quick service! food was 10/10 so good, especially with how fast it came! Service was amazing

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  14. OpenTable Diner

    Greater Boston

    3 reviews

    5.0

    3 reviews

    Dined on February 15, 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5
    The food was amazing, so delicious, worth taking home what we didn’t finish. The drinks were good, wish they were stronger. I had 2 cocktails and no buzz. Our seats were not good though. I made a reservation 2 weeks in advance and instead of having a nice table on hold for us they just gave us whatever opened first which was the table right behind the hostess table, right infront of the door. I was cold the entire night. Overall would have been amazing if they weren’t trying to get in as many people as possible.

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  15. Cami

    New York City

    1 review

    5.0

    1 review

    Dined on February 14, 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 3
    Good for when you want to splurge with some special people. Considering it was Valentine’s Day, the service and time for the food to arrive to the table was all very reasonable. We were crammed between multiple people however and our server struggled to seat some people in the table for two beside us because the space between every table was so cramped. I would suggest revamping it so you’re not almost shoulder to shoulder with the people next to you when you’re on the first floor, no clue what the second floor is like. I don’t think the quantity of food justifies the price of certain things like the European classic fondue. It was wonderful but I would add more portions considering the price point. If it’s going to be mainly fruit and marshmallows anyways you may as well add more. Our server was very friendly and we stopped by the shop and sampled some yummy chocolate.

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  16. OpenTable Diner

    New York City

    2 reviews

    5.0

    2 reviews

    Dined on February 11, 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5
    Always love it here! First time I brought my fiancé and he had a great time!

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  17. SnadyG

    New York City

    6 reviews

    3.0

    6 reviews

    Dined on February 11, 2024

    1. Overall 3
    2. Food 2
    3. Service 5
    4. Ambience 4
    The hot chocolate was excellent and our server was great but the food is mediocre. It would make better sense to me if there had been smaller, less costly desserts. We brought 2 kids with us and the only options were $18.00 cookies and other desserts. It would have been nice if there was a plate of simple cookies for kids.

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  18. Jobal

    Los Angeles

    2 reviews

    vip
    3.0

    2 reviews

    Dined on February 11, 2024

    1. Overall 3
    2. Food 4
    3. Service 3
    4. Ambience 2
    Desserts are great, entrés are hit or miss. Wait staff kinda zombied-out on a Sunday. Almost all of the four-tops were empty for the entire duration of our stay, but they made us sit at a two-top, anyway. Probably won’t return.

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  19. AlyssaW

    New York City

    2 reviews

    5.0

    2 reviews

    Dined on February 11, 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5
    Great service! Friendly staff! Amazing food! Great value!

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  20. KristiF

    Charleston

    7 reviews

    4.0

    7 reviews

    Dined on February 10, 2024

    1. Overall 4
    2. Food 4
    3. Service 3
    4. Ambience 3
    Desserts were great. Food was fine. Service was lacking but waiter looked to be covering a lot of tables. Bathrooms were super dirty.

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  21. JoMom

    New York City

    3 reviews

    4.0

    3 reviews

    Dined on February 10, 2024

    1. Overall 4
    2. Food 4
    3. Service 5
    4. Ambience 4
    We came during a rush and there seemed to be some conflict between the greeter and the manager in terms of seating everyone. We opted to forgo our table reservation and sit at the bar-great choice! The bartenders were lovely, personable, and fun to talk to (and may have even given us some extra/overflow drinks they were making.). Our server Isaac(?) was great as well! Fun restaurant! It was decorated beautifully for Valentines Day!

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  22. BhavikaB

    New York City

    1 review

    5.0

    1 review

    Dined on February 10, 2024

    1. Overall 5
    2. Food 3
    3. Service 4
    4. Ambience 4
    Hot chocolate is the bestttttt💯💯 The best until now, of NY

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  23. NaomiR

    New York City

    2 reviews

    1.0

    2 reviews

    Dined on February 10, 2024

    1. Overall 1
    2. Food 1
    3. Service 1
    4. Ambience 1
    I think it was the worst experience I’ve ever had there. They dropped my food on the floor and on my coat. One waiter said “I’m Sorry he’s just a kid” and another joked around. And told me to get my coat dryer cleaned and bill them expensively. It was super smoky in there and it was just off. I should have walked out the moment I opened the doors but I was super hungry. The breakfast was super oily like a half of cup of oil was poured. The pancakes were great but my toddler didn’t like them. They use to be more authentic and better. It’s such a wack place now. I’ll never recommend and I’ll never go back. They should have given me half of my bill of or all for the way it all happened.

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  24. OpenTable Diner

    New York City

    4 reviews

    3.0

    4 reviews

    Dined on February 10, 2024

    1. Overall 3
    2. Food 4
    3. Service 2
    4. Ambience 4
    As always good and drinks are good, but as always service leaves much to be desired. Slow for someone to greet us after we say, slow for are drinks and waitress didn’t really check on us.

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  25. AfsanehA

    Salt Lake City

    10 reviews

    5.0

    10 reviews

    Dined on February 8, 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5
    Our sever was great! Food was delicious.

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  26. shirleyb

    New York City

    1 review

    5.0

    1 review

    Dined on February 5, 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5
    One of my favorite spots in the city. Waffles are always a hit… I was upset to hear that they took off one of my favorite menu items: buffalo chicken pizza/flatbread, but so many other hits on the menu! Service is always excellent

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  27. OpenTable Diner

    New York City

    1 review

    5.0

    1 review

    Dined on February 5, 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5
    Excellent customer service . Food and drinks and dessert was delicious.

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  28. WarrenG

    New York City

    1 review

    5.0

    1 review

    Dined on February 4, 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5
    Everything was absolutely perfect. Thank you for a wonderful time.

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  29. ZoraidaP

    New York City

    4 reviews

    5.0

    4 reviews

    Dined on February 3, 2024

    1. Overall 5
    2. Food 5
    3. Service 4
    4. Ambience 5
    The food was delicious, my husband and I had burgers, my kids had chicken fingers and pizza. It was a great experience, only con was it took a long time to place the order and get the food, it was very busy.

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  30. OpenTable Diner

    New York City

    11 reviews

    5.0

    11 reviews

    Dined on February 3, 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5
    We came to Max Brenner last night for an after dinner/ dessert experience. It did not disappoint! What a unique and fun setting for not just chocoholics and dessert fans, but for any one who wants a hip non stuffy experience! Best place for groups!

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  31. Helen168

    Fort Lauderdale

    53 reviews

    5.0

    53 reviews

    Dined on February 2, 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5
    The dark hot chocolate drink is so good and the mocha latte is good also. the dark chocolate almond is great. Must try for dessert.

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  32. TK719

    New York City

    686 reviews

    5.0

    686 reviews

    Dined on January 30, 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5
    Great lunch at Max Brenner. The food was great - but the desserts were out if this works. I especially loved the chocolate Nutella waffle. My server Marlon was awesome and the prices were pretty reasonable. Definitely look forward to going back.

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  33. OpenTable Diner

    Mexico City

    4 reviews

    5.0

    4 reviews

    Dined on January 28, 2024

    1. Overall 5
    2. Food 4
    3. Service 4
    4. Ambience 4
    Everything sweet, the sweetest breakfast I’ve ever tried

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  34. AnnD

    New York City

    1 review

    3.0

    1 review

    Dined on January 28, 2024

    1. Overall 3
    2. Food 2
    3. Service 2
    4. Ambience 3
    We had reservations last night to celebrate my daughters sweet 16. My husband and I sat at one table (party of 2) and my daughter and her friends at another table (party of 5). I made note of her birthday on the reservation, when we checked in at the restaurant, and then again when I went and spoke directly to their waiter. I asked for him to have the staff sing happy birthday to her when dessert was brought out and to let us know so we can go and join in singing. Sadly, the only request which was followed was to bring us their check which he promptly did AFTER he served them dessert. There was NO singing and their dessert was dropped at their table with a candle in it. The waiter walked away - not even said the words happy birthday, and we missed the opportunity to sing happy birthday to her because he couldn’t even let us know he was serving dessert. This coupled with the mediocre food and desserts I’d highly not recommend this establishment to celebrate special occasions as they certainly put a huge damper on celebrating my daughters 16th birthday. I’d also like to point out we were seated at one of the first tables behind the hostess stand - the staff REPEATEDLY opened the front door and left it open for 10 minutes at a time while all of us seated in that area froze while we tried to enjoy dinner. We were told it was to avoid the smoke detectors going off. Unacceptable to put your patrons in an uncomfortable setting because you don’t have the proper ventilation to avoid this from happening.

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  35. YuliaP

    New York City

    8 reviews

    vip
    5.0

    8 reviews

    Dined on January 27, 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5
    A great place for family or friendly gatherings 👌 Delicious, cozy, pleasant atmosphere and good service!

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  36. OpenTable Diner

    New York City

    4 reviews

    5.0

    4 reviews

    Dined on January 21, 2024

    1. Overall 5
    2. Food 4
    3. Service 4
    4. Ambience 4
    It’s a novelty kind of place. Very cold in there. Food was good. I felt service could’ve been better.

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  37. DrKathy

    New York City

    335 reviews

    5.0

    335 reviews

    Dined on January 20, 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5
    Best hot cocoa I have ever tasted. My friend Mila agreed too! Definitely worth the trip into NYC to experience it at Max Brenner’s place by Union Square. Hostess was very nice and the waiter was very friendly and courteous.

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  38. JASY

    Tampa

    5 reviews

    2.0

    5 reviews

    Dined on January 20, 2024

    1. Overall 2
    2. Food 1
    3. Service 3
    4. Ambience 3
    Not what it used to be. Tired and same old - same old. The food is subpar at best - DON’T get the Waffle Cheesesteak - there were more onions than meat and it’s messy and tasteless. The waffle had the thickness of a ritz cracker. No joke. I recommend this place for dessert ONLY - enjoy a fondue - a hot chocolate - ice cream. Not recommended for any sort of meal. The place hasn’t changed in 20 years. Time for a refresh and a rebrand. And the place could use a deep cleaning.

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  39. JenBFidi

    New York City

    27 reviews

    4.0

    27 reviews

    Dined on January 19, 2024

    1. Overall 4
    2. Food 4
    3. Service 4
    4. Ambience 4
    This review only pertains to the food at Max Brenner. I went there on a Thursday night with one of my friends for dinner. Reservations are pretty easy to get, probably because it's in the winter.  Their menu is quite varied so there is something for everybody. There's also an elaborate dessert menu which we haven't tried. (By the way, I checked the reviews of the crêpes, which I was interested in, on yelp and the reviews are mixed. So be aware.) I was feeling basic so I ordered a chicken quesadilla. The chicken was a good quality, as was the rest of it. The price tag is a bit high for what it is but this is New York 🤷‍♀️ My friend had the classic cheeseburger and she really enjoyed it. I saw the pizza from afar and I would recommend not ordering it. It looked just OK and you're probably better off having it someplace else. Overall, the seating is nicely spaced out unlike some New York City restaurants where they smash you together. The noise was a bit loud but I could still talk to my friend without raising my voice too much. The music wasn't very loud, which I appreciated. The service was attentive, so no complaints there. 

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  40. Jagforever

    Greater Boston

    4 reviews

    5.0

    4 reviews

    Dined on January 15, 2024

    1. Overall 5
    2. Food 4
    3. Service 2
    4. Ambience 3
    Chocolate was great! Pizza was incredible. Service was terrible, but it was a holiday weekend. Very close quarters and VERY loud. Fun time-but no need to make a second trip.

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Safety precautions

  • Cleaning & sanitizing

    • Surfaces sanitized between seatings
    • Digital, disposable or sanitized menu provided
    • Sealed or wrapped utensils used
    • Common areas deep-cleaned daily
    • Sanitizer or wipes provided for customers
    • Contactless payment available
  • Physical distancing

    • Limited number of seated diners
    • Distancing maintained in common areas
    • Extra space between tables
  • Protective equipment

    • Waitstaff wear masks
    • Diners must wear masks unless eating or drinking
  • Screening

    • Sick staff prohibited in the workplace
    • Staff temperature check required

FAQs

You can order delivery directly from Max Brenner - Union Square using the Order Online button. Max Brenner - Union Square also offers takeout which you can order by calling the restaurant at (646) 467-8803.

Max Brenner - Union Square is rated 4.2 stars by 7988 OpenTable diners.

Yes, you can generally book this restaurant by choosing the date, time and party size on OpenTable.

Make a reservation

2 people

7:00 PM


Booked 76 times today

Order delivery or takeout

Google Map for Max Brenner - Union Square

841 Broadway, New York, NY 10003

Additional information

  • Cross street
    Between 13th and 14th Streets
  • Neighborhood
    Union Square
  • Hours of operation
    Mon–Wed, Sun 10:00 am–11:00 pm Thu–Sat 10:00 am–12:00 am
  • Price
    $30 and under
  • Cuisines
    Comfort Food, Dessert, Contemporary American
  • Dining style
    Casual Dining
  • Dress code
    Casual Dress
  • Parking details
    Street Parking
  • Public transit
    L, N, R, Q, W, 4, 5 & 6 trains to 14th Street/Union Square
  • Payment options
    AMEX, Discover, JCB, Mastercard, Visa
  • Entertainment
    Max Brenner's signature music playlist
  • Additional
    Bar/Lounge, Beer, Cafe, Cocktails, Delivery, Full Bar, Late Night, Non-Smoking, Takeout, Weekend Brunch, Wheelchair Access, Wine
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