Nearby points of interest
Nearby points of interest
About Max Brenner - Union Square
Max Brenner's Chocolate Bar & Chocolate Shop elevates the everyday chocolate experience to an extraordinary sensory immersion by making it shareable, pourable, dippable, dunkable & injectable. Chocolate associations are expressed everywhere: in music, in design, and of course, in taste. It surrounds you and carries you away into your own chocolate mood.
A worldwide phenomenon, Max Brenner, Chocolate by the Bald Man, has spread its unique culture with it's iconic dessert and decadent savory menu in United States with locations in New York City, Philadelphia, and Boston.
New York, NY 10003
Comfort Food, Dessert, Fusion / Eclectic
Hours of Operation:
Mon - Thurs - 9:00am - Midnight
Fri - Sat 9:00am - 1:00am
Sun - 9:00am - 11:00pm
Between 13th and 14th Streets
$30 and under
AMEX, Discover, MasterCard, Visa
Max Brenner's signature music playlist
L, N, R, Q, W, 4, 5 & 6 trains to 14th Street/Union Square
Private Party Contact:
Restaurant Management : (212) 388-0030
Bar Dining, Beer, Full Bar, Late Night, Non-Smoking, Weekend Brunch, Wheelchair Access, Wine
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Max Brenner - Union Square Ratings and Reviews
Overall great place. The restaurant was packed when we arrived, but we were seated immediately because we had a reservation. The table wasn't great, as they were all very close together and I was almost bumping shoulders with the couple next to us. However, our server was very attentive and our food was brought to us very quickly considering the amount of people in the restaurant. The food was good, but not nearly as amazing as their desserts! We had the chocolate pizza and their Euphoria Peanut Butter Chocolate Fudge Sundae. Their hot chocolate was great as well (and lived up to the hype). All were incredible! I would definitely come back just for the sweets!
Food is outstanding. They really need to have pagers for people waiting to be seated. They get annoyed if you crowd them, but you can’t hear them call you otherwise. We enjoyed our meal; unfortunately, poor service ruined it for us. We heard the manager speaking to the waiter several times about being “moodier than usual today.” We finished our meal at 6:15 and requested hot chocolate. When it didn’t come by 6:35, we asked our waiter to cancel them and bring us the check right away because we didn’t want to miss our train. 6:40 he brings the hot chocolates to us in to go cups, but they were all incorrect and cold. It took us almost another 10 minutes to get the check, and we wound up missing the train. On the way out, he started loudly complaining about the tip that we left - not very professional.
We booked for 6.15 and 30 mins later were still waiting to be seated. We had a bus tour at 7.45 so by the time our food came out (mains only as no time) we had to shovel it in and have our server bring the bill while we were eating so we could jump and run, only just made the bus as it was. Very disappointed as I love this restaurant so was excited to revisit while in NYC but a 30 min wait for a reserved table isnt adequate.
I took a shot at making reservations for 4:15 on a Saturday, in NYC, during Santacon, prior to a Rockettes show at Radio City Music Hall...there was no way my birthday girl-girlfriend and I were going to be seated even close to that...man WAS I WRONG. The place was packed but we were seated at 4:16pm! The service and ambiance and food/drink selection and vibe and everything in between was spectacular. Chocolate martini, flatbread pizza and the tirimisu was all we had time for. We had such a great time and cannot wait to return with/without reservations. Thank you!
We really enjoyed the food and the ice creams. Our waiter called Al was very friendly and helpful. Although I did ask a passing waiter where i could get extra spoons and he just grunted "ask your waiter"! He was a tall white guy, fairly well built but looked as though he cut his own hair. He could have just told me where i could walk to grab a spoon. Restroom could be doing with a good cleaning or updated. All in all, a nice and very different experience. Would definitely go back.
We had a large party that included a five year old and a three month old - Max Brenners was the PERFECT choice. Everyone ordered something different and 100% of our party LOVED their dish. Drinks, entrees, desserts and chocolate martinis were all exquisite. Casual atmosphere with cute Christmas decor - all around, a wonderful experience!
My boyfriend got a burger and he loved it. I got the original max and cheese and felt like it was lacking. We ordered a baked cookie dream and it came out ice cold. They offered to make us another but we decided to not get it since we were full from dinner. Cute place, and the drinks were delicious but the food and experience was subpar.
My experience at Max Brenner used to be high end feeling and really special. Unfortunately, it felt very much like a run down chain during this visit. The wallpaper peeling off the wall, dirty silverware and glassware, the food was cold, and things just felt rushed and sloppy. I’m sad that it’s not as magical feeling to me as it used to be!
Went on a Sunday evening with my sister and nieces. We were visiting NYC for the weekend. We just had dessert, which was absolutely fantastic!! Our server was very friendly and gave us great advice on what to order. We will definitely go back when we are in NYC.
I had reservations and they wouldn’t even check for it bc they were overwhelmed. We were not seated due to overbooking. The hostess were rude and ignored those with reservations. The place was packed and disorganized. Some patrons were waiting over two hours even though they had a reservation. I’ll never go there again. Not worth the hype. Uncontrolled waiting area and awfully impolite staff. If you can’t accommodate reservations, let the patrons know instead of having us wait with hungry kids.
We went for late lunch before a night show. Reservation made for 2:30 - but it was crowded and we did not get seated until 3:00. Good thing we had time to spare. Fun place, but leave extra time. It’s a bit out of the way- 14th Street -far from theatre district/Times Square. Food was good, burger very good, but one chicken sandwich was supposed to come on Texas Toast; instead it came on regular bread (we had ordered the same sandwich 2 weeks earlier and it was on Texas Toast! So maybe a bit inconsistent). Our Waitress was good, friendly, took order quickly, but food took a long time to come out, others who were seated after us got their food served before us. We Ordered dessert at the same time as meal, since it was crowded, but the dessert was served to us first.
We went there to try the fondue and the hot chocolate. Because I knew that the place is busy I made a reservation for us. But although we had that reservation we needed to wait almost an hour (and we went there even 15 mins before our reservation). That sucked and the girl at the front wasn’t really helpful and guest-friendly. So we chared two Fondues for all in all $50 and it wasn’t even enough for everyone. Even though our service saw the we are five people and we asked if two fondues would be enough (he said yes) there wasn’t enough. We got 4 Strawberries, 4 pieces of banana, 6 cookies and about 6 Marshmallows. And when we asked for a bit more fruit because it’s not a lot we got charged $5 extra for 5 more pieces of strawberries and banana. That was definitely way too expensive and not really fair for the price. Although the chocolate was amazing and the hot chocolate was nice. All in all the restaurant is super fancy and worth a visit but bring a lot of time and money.
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