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Nearby points of interest

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About Max Brenner - Union Square

Max Brenner's Chocolate Bar & Chocolate Shop elevates the everyday chocolate experience to an extraordinary sensory immersion by making it shareable, pourable, dippable, dunkable & injectable. Chocolate associations are expressed everywhere: in music, in design, and of course, in taste. It surrounds you and carries you away into your own chocolate mood.

A worldwide phenomenon, Max Brenner, Chocolate by the Bald Man, has spread its unique culture with it's iconic dessert and decadent savory menu in United States with locations in New York City, Philadelphia, and Boston.

841 Broadway
New York, NY 10003
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Dining Style:
Casual Dining

Cuisines:
Comfort Food, Dessert, Fusion / Eclectic

Hours of Operation:
Mon - Thurs - 9:00am - Midnight
Fri - Sat 9:00am - 1:00am
Sun - 9:00am - 11:00pm

Cross Street:
Between 13th and 14th Streets

Dress Code:
Casual Dress

Price Range:
$30 and under

Payment Options
AMEX, Discover, MasterCard, Visa

Phone Number:
(646) 467-8803

Website:
http://www.maxbrenner.com/

Entertainment:
Max Brenner's signature music playlist

Public Transit:
L, N, R, Q, W, 4, 5 & 6 trains to 14th Street/Union Square

Private Party Contact:
Restaurant Management : (212) 388-0030

Additional:
Bar Dining, Beer, Full Bar, Late Night, Non-Smoking, Weekend Brunch, Wheelchair Access, Wine

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Max Brenner - Union Square Ratings and Reviews

5
4
3
2
1

4.3

Overall Rating

based on recent ratings
food

4.3

service

4.1

ambience

4.0

value

3.9

Noise

Moderate

85% would recommend it to a friend

Good for Birthdays (132)
Fun (124)
Kid-friendly (109)
See All
Casual (102)
Special Occasion (102)
Comfort Food (98)
Good for a Date (91)
Good for Groups (69)
Creative Cuisine (67)
Great for Lunch (67)
Romantic (46)
Sunday Lunch (46)
Good for Anniversaries (45)
Hot Spot (44)
Great for Brunch (39)
Fit for Foodies (39)
Late-night Find (36)
Cozy (35)
Afternoon Coffee (34)
Worth the Drive (33)
Pre/post Theatre (31)
Neighborhood Gem (26)
Handcrafted Cocktails (25)
Quick Bite (24)
People Watching (22)
Authentic (21)
Tasting Menu (20)
Good Vegetarian Options (16)
Happy Hour (15)
Seasonal (15)
Afternoon Tea (13)
Vibrant Bar Scene (12)
Business Meals (9)
Disabled Access (9)
Bar Seating (6)
Quiet Conversation (6)
Scenic View (6)
Healthy (4)
Paleo Friendly (4)
Gluten Free Options (2)
Tapas (2)
Live Music (1)
Live Sports (1)
Local Ingredients (1)
Organic (1)
Great for Outdoor Dining (1)
Spicy (1)
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5815 reviews
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 (New York Area)·Dined a day ago

Everything was absolutely amazing. The only thing I would say was that it was a bit loud and would have preferred better seating. Meaning seats not so cramped next to everyone next to you.

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food5
ambience3
service5
value5

 
·Dined a day ago

Great service and amazing setting. I expected the food to be better though.

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food3
ambience5
service5

 
·Dined 3 days ago

Great service and food!

1 person found this review helpful.
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food5
ambience5
service5
value5

 
 (New York Area)·Dined 3 days ago

It was okay nothing spectacular. Our waitress was nice but she never wrote anything down and every single time she brought something to our table it was wrong in some way.

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food3
ambience2
service2

 
·Dined 3 days ago

Overall great place. The restaurant was packed when we arrived, but we were seated immediately because we had a reservation. The table wasn't great, as they were all very close together and I was almost bumping shoulders with the couple next to us. However, our server was very attentive and our food was brought to us very quickly considering the amount of people in the restaurant. The food was good, but not nearly as amazing as their desserts! We had the chocolate pizza and their Euphoria Peanut Butter Chocolate Fudge Sundae. Their hot chocolate was great as well (and lived up to the hype). All were incredible! I would definitely come back just for the sweets!

Tags: Sunday Lunch, Creative Cuisine
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food4
ambience4
service4
value4

vip
 (New York Area)·Dined 3 days ago

Staff overworked and overwhelmed. Generally looks dirty and overused.

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food4
ambience2
service2
value4

 
·Dined 3 days ago

Amazing food and excellent service with quick seating

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food5
ambience5
service5
value5

 
 (New York Area)·Dined 3 days ago

Food is outstanding. They really need to have pagers for people waiting to be seated. They get annoyed if you crowd them, but you can’t hear them call you otherwise. We enjoyed our meal; unfortunately, poor service ruined it for us. We heard the manager speaking to the waiter several times about being “moodier than usual today.” We finished our meal at 6:15 and requested hot chocolate. When it didn’t come by 6:35, we asked our waiter to cancel them and bring us the check right away because we didn’t want to miss our train. 6:40 he brings the hot chocolates to us in to go cups, but they were all incorrect and cold. It took us almost another 10 minutes to get the check, and we wound up missing the train. On the way out, he started loudly complaining about the tip that we left - not very professional.

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food5
ambience4
service1
value3

vip
 (New York Area)·Dined 3 days ago

Foods were spicy but not highlighted on the menu as such. Waiter never came by to ask if we wanted more drinks.

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food2
ambience4
service2

 
·Dined 4 days ago

The food was great, the atmosphere was even better. 1 thing was that our waiter was a bit nasty and sarcastic. I was out with my 3 sisters for my youngest sisters 20th birthday, we were laughing and joking with our waiter but he was not very friendly.

Tags: Sunday Lunch, Quiet Conversation, Good for Groups, Happy Hour, Handcrafted Cocktails, Good for a Date, Cozy, Kid-friendly, Good for Anniversaries, Casual, Afternoon Tea, Creative Cuisine, Worth the Drive, Special Occasion, Romantic, Late-night Find, Hot Spot, Good for Birthdays, Great for Brunch, Afternoon Coffee
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food5
ambience5
service3
value5

 
 (New England)·Dined 4 days ago

The fondue was great but they didnt give us enough fruit to dip in it. The service was a bit slow. The mac and cheese was pretty good.

Tags: Comfort Food, Good for Birthdays
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food4
ambience4
service3
value4

 
·Dined 4 days ago

I loved this place and the food was great. The attention was amazing and very helpful for us 1st timers. I will definetly be going back!!! And let's not start on the deserts we had the waffles and they were amazing!!!!

Tags: Kid-friendly, Good for a Date, Late-night Find, Good for Birthdays, Romantic, Good for Anniversaries
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food5
ambience5
service5
value5

vip
 (New York Area)·Dined 4 days ago

Love this place and take my niece whenever she is in town . The hot chocolate and the fondue are our favorites ....... The service is not good and the restroom is dirty , but not important to a chocoholic

Tags: Kid-friendly
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food5
ambience3
service3
value3

 
·Dined 4 days ago

Great birthday spot... daughter and friends loved it

Tags: Kid-friendly, Casual, Special Occasion, Good for a Date, Comfort Food, Fun
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food4
ambience4
service4
value4

 
·Dined 4 days ago

We booked for 6.15 and 30 mins later were still waiting to be seated. We had a bus tour at 7.45 so by the time our food came out (mains only as no time) we had to shovel it in and have our server bring the bill while we were eating so we could jump and run, only just made the bus as it was. Very disappointed as I love this restaurant so was excited to revisit while in NYC but a 30 min wait for a reserved table isnt adequate.

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food5
ambience2
service2
value3

 
 (New England)·Dined 4 days ago

I took a shot at making reservations for 4:15 on a Saturday, in NYC, during Santacon, prior to a Rockettes show at Radio City Music Hall...there was no way my birthday girl-girlfriend and I were going to be seated even close to that...man WAS I WRONG. The place was packed but we were seated at 4:16pm! The service and ambiance and food/drink selection and vibe and everything in between was spectacular. Chocolate martini, flatbread pizza and the tirimisu was all we had time for. We had such a great time and cannot wait to return with/without reservations. Thank you!

Tags: Fit for Foodies, Neighborhood Gem, Scenic View, Good for Birthdays, Business Meals, Quick Bite, Authentic, Good for a Date, Seasonal, Casual, Good for Anniversaries, Sunday Lunch, Romantic, Disabled Access, Fun, Cozy, Special Occasion, Vibrant Bar Scene, Kid-friendly, Comfort Food, People Watching, Pre/post Theatre
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food5
ambience5
service5
value5

 
·Dined 4 days ago

We really enjoyed the food and the ice creams. Our waiter called Al was very friendly and helpful. Although I did ask a passing waiter where i could get extra spoons and he just grunted "ask your waiter"! He was a tall white guy, fairly well built but looked as though he cut his own hair. He could have just told me where i could walk to grab a spoon. Restroom could be doing with a good cleaning or updated. All in all, a nice and very different experience. Would definitely go back.

Tags: Quick Bite
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food5
ambience5
service4
value4

 
 (New York Area)·Dined 4 days ago

Very crowded and had to wait 25 minutes even with reservation. Only 1 of 3 bathrooms were working and there was no toilet roll. Too overcrowded

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food3
ambience3
service3
value3

 
 (Washington DC)·Dined 4 days ago

Hot Chocolate ... not so Hot

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food3
ambience3
service5
value3

 
 (New York Area)·Dined 4 days ago

Go for cocktails, appetizers and dessert. Skip main course . Service was mediocre. Waiter just wanted us up and out - rushed us.

Tags: People Watching, Good for Birthdays
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food3
ambience3
service4
value3

 
 (Charleston)·Dined 5 days ago

Delightful spot! Loved the fondue and atmosphere! Definitely will return on our next trip to NYC!!!

Tags: Tasting Menu, Good for Birthdays, Handcrafted Cocktails, Neighborhood Gem, Late-night Find
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food5
ambience5
service5
value5

 
 (New York Area)·Dined 5 days ago

Overall such an amazing environment with over the top food! So so good

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food5
ambience4
service5
value5

vip
 (Dallas)·Dined 5 days ago

Really wanted to like this place since my wife likes the occasional sweet.
I think it was more hype than anything.

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food2
ambience2
service4
value2

 
·Dined 5 days ago

Amazing food and ambiance! This was the perfect place at Christmas for a great meal especially for chocolate lovers!

Tags: Seasonal, Afternoon Coffee, Comfort Food, Late-night Find, Casual, Good for Birthdays, Romantic, Good for a Date, Fun, Hot Spot, Special Occasion, Kid-friendly
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food5
ambience5
service5
value5

 
 (Memphis)·Dined 6 days ago

We had a large party that included a five year old and a three month old - Max Brenners was the PERFECT choice. Everyone ordered something different and 100% of our party LOVED their dish. Drinks, entrees, desserts and chocolate martinis were all exquisite. Casual atmosphere with cute Christmas decor - all around, a wonderful experience!

Tags: Handcrafted Cocktails, Late-night Find, Scenic View, Creative Cuisine, Casual
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food5
ambience5
service5
value5

 
·Dined 6 days ago

My boyfriend got a burger and he loved it. I got the original max and cheese and felt like it was lacking. We ordered a baked cookie dream and it came out ice cold. They offered to make us another but we decided to not get it since we were full from dinner. Cute place, and the drinks were delicious but the food and experience was subpar.

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food1
ambience4
service4
value2

 
 (Columbus)·Dined on December 5, 2017

My experience at Max Brenner used to be high end feeling and really special. Unfortunately, it felt very much like a run down chain during this visit. The wallpaper peeling off the wall, dirty silverware and glassware, the food was cold, and things just felt rushed and sloppy. I’m sad that it’s not as magical feeling to me as it used to be!

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food3
ambience2
service4
value3

vip
 (Washington DC)·Dined on December 5, 2017

Delicious! The chocolate is amazing!!

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food5
ambience5
service5
value4

 
·Dined on December 4, 2017

I lovedddddd the waitress, she was so adorable and kept wishing me a happy birthday. I don’t remember her name though :( but this isn’t my first time there. I just love their food and chocolate.

Tags: Special Occasion, Vibrant Bar Scene, Good for a Date, Comfort Food, Cozy, Romantic, Good for Birthdays
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food5
ambience5
service5
value5

 
·Dined on December 4, 2017

The food was okay and the service poor. We waited over 30 minutes for our food. Our waitress seemed disinterested and non attentive.

Tags: Kid-friendly
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food2
ambience4
service1
value3

vip
 (Cleveland)·Dined on December 4, 2017

Went on a Sunday evening with my sister and nieces. We were visiting NYC for the weekend. We just had dessert, which was absolutely fantastic!! Our server was very friendly and gave us great advice on what to order. We will definitely go back when we are in NYC.

Tags: Worth the Drive, Good for a Date, Late-night Find, Authentic
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food5
ambience4
service5
value4

 
·Dined on December 4, 2017

Fun and tasty, service was hasty

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food5
ambience4
service4
value3

 
·Dined on December 4, 2017

Such a great time!! My kids loved the desserts and we had a blast!

Tags: Creative Cuisine, Fun
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food5
ambience5
service5
value5

vip
 (New York Area)·Dined on December 3, 2017

Service was a tad slow on this crowded Sunday evening, but bthe food is good and plentiful. You can't go wrong by ending the meal with one of its we!action of hot chocolates.

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food4
ambience3
service3
value3

vip
 (New York Area)·Dined on December 3, 2017

I had reservations and they wouldn’t even check for it bc they were overwhelmed. We were not seated due to overbooking. The hostess were rude and ignored those with reservations. The place was packed and disorganized. Some patrons were waiting over two hours even though they had a reservation. I’ll never go there again. Not worth the hype. Uncontrolled waiting area and awfully impolite staff. If you can’t accommodate reservations, let the patrons know instead of having us wait with hungry kids.

1 person found this review helpful.
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food1
ambience1
service1
value1

 
·Dined on December 3, 2017

I am a very big fan of chochoklate, so this is very my place, Love it!!!

Tags: Happy Hour, Cozy, Good for Groups, Sunday Lunch, Tasting Menu
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food5
ambience5
service5
value5

 
 (New York Area)·Dined on December 3, 2017

We went for late lunch before a night show. Reservation made for 2:30 - but it was crowded and we did not get seated until 3:00. Good thing we had time to spare. Fun place, but leave extra time. It’s a bit out of the way- 14th Street -far from theatre district/Times Square. Food was good, burger very good, but one chicken sandwich was supposed to come on Texas Toast; instead it came on regular bread (we had ordered the same sandwich 2 weeks earlier and it was on Texas Toast! So maybe a bit inconsistent). Our Waitress was good, friendly, took order quickly, but food took a long time to come out, others who were seated after us got their food served before us. We Ordered dessert at the same time as meal, since it was crowded, but the dessert was served to us first.

Tags: Kid-friendly, Casual, Fun
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food3
ambience3
service3
value4

 
·Dined on December 3, 2017

We went there to try the fondue and the hot chocolate. Because I knew that the place is busy I made a reservation for us. But although we had that reservation we needed to wait almost an hour (and we went there even 15 mins before our reservation). That sucked and the girl at the front wasn’t really helpful and guest-friendly. So we chared two Fondues for all in all $50 and it wasn’t even enough for everyone. Even though our service saw the we are five people and we asked if two fondues would be enough (he said yes) there wasn’t enough. We got 4 Strawberries, 4 pieces of banana, 6 cookies and about 6 Marshmallows. And when we asked for a bit more fruit because it’s not a lot we got charged $5 extra for 5 more pieces of strawberries and banana. That was definitely way too expensive and not really fair for the price. Although the chocolate was amazing and the hot chocolate was nice. All in all the restaurant is super fancy and worth a visit but bring a lot of time and money.

Tags: Afternoon Coffee, Good for Anniversaries, Afternoon Tea, Creative Cuisine
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food4
ambience3
service1
value1

 
 (New York Area)·Dined on December 3, 2017

Too crowded. Even tho we had reservations that were made a week prior we had to wait another 20 minutes
Poor management

Tags: Casual
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food3
ambience2
service3
value4

 
·Dined on December 3, 2017

Our reservation was at 1:30, we weren't seated until 2:30 and didn't get any food until after 3. Crazy loud. The mob at the entrance actually seemed like a fire hazard. Very overbooked and poorly managed. The waitstaff was friendly and trying hard to keep up but overwhelmed. The food was lukewarm and mediocre. Desserts were delicious. If I ever went back (which I won't) I would go on a weekday afternoon for desserts and hot chocolate only.

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food2
ambience2
service3
value2

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