Max Brenner - Union Square
At Max Brenner, you will enjoy an abundance of desert made of all sorts of chocolate concoctions. All of this, combined with a full menu of salads, sandwiches, entrees, and pizzas, offer an experience for anyone at any age.
Our New York store is located in the heart of Union Square, where young people, families, and tourists alike can come and enjoy a delicious pastime in a cheerful atmosphere.
Are you looking to celebrate a special event sometime soon? We can create a chocolate experience you and your guests will never forget. We will take care of everything from personalized menus to outstanding service and everything in between
Food was cold.
Sent back and it was still cold
It what it used to be.
Fantastic brunch and amazing service.
We were so excited to take our 10 year old daughter to eat at this famous restaurant. We had breakfast reservations & were seated right away...and that was where the luck ended.
It took FOREVER to get our water, our coffee & our food. My daughter’s order was completely incorrect (chocolate pancakes with no chocolate in sight), one of our meals was lukewarm (at best) and another was downright cold. We politely send back the cold eggs Benedict & waited over 12 minutes for a new one. THAT one returned with burned waffles & bacon, with cold poached eggs, once again.
We mentioned to the server that it was still cold, and he offered to get the manager. When the manager FINALLY came to the table, he said, “I don’t know why your meal was cold. I don’t know what to tell you. I’ll take it off of your bill & comp you a dessert.”
No apologies, just a half assed attempt at customer service.
We waited yet another 30 minutes for our dessert order & had to ask several times for our bill.
At the end of our experience at Max Brenner, we left feeling unsatisfied in every possible way.
With all of the amazing bakeries, chocolatiers and restaurants in NYC, don’t waste your time or money at Max Brenner.
Really great place, perfect music level. Recommend having a reservation prior. Our server was one of a kind, thank you Teresa for being so attentive. Highly recommend the OMG Quesadilla.
Good food but the service leaves a lot to be desired. They're very obviously overworking their staff and don't have enough people on the floor to manage the incredible crowds they get.
Not the best place to go for food.
Our seats were a little close to the guests next to us. But it was a crowed night so that’s probably why. The onion rings were a bit cold but the entree was good.
We had a reservation at 7.30 and had to wait 45 mins to be seated despite arriving on time. I don’t think they actually honour reservation times.
Food and drink was delicious!
Great food and even better desserts. Some thing for everyone!
First time being there and it was a cool experience. Will definitely make my way back there soon
Food could use some work. BALT sandwich is good but our tomatoe was green and 100% not ripened.
Service was good
Great food. Terrible service
The food was great I loved the Christmas decorations as soon you come in it’s like a Chocolate winter wonderland lol definitely will be returning soon
I went to celebrate my birthday. I had a reservation, but half of my party arrived late. They really had to work to accommodate us. The restaurant was PACKED. I know! It was a very difficult situation. I m sure they would want to bang their head on the wall. Still, without a single crossed comment or look they accommodated all of us. I had a great night and I am very grateful. Our server I think was Micky???? Sorry, it was so hectic I m not sure. Thanks everyone
Everything was great, but when you left your clothes smells to much food, and icy is annoying. Should be a better extraction system
Birthday celebration! Holiday season kick off! Love this place! Delicious s’mores pizza! Good job with the sangria! It took us 30 minutes to get the pitcher which seemed odd if you make it the night before... so busy our server had a hard time keeping up...
My favorite place during the holidays.
Max Brenners has been a staple outing for my family for more than a decade. We come here specifically for the Mac and Cheese as well as their desserts. It can get very busy so I recommend making a reservation when possible. Staff is very nice and service is fast. My only point of feedback would be that the music can be really loud making it hard to talk to each other.
Very busy but very efficient! We were really surprised by the excellent service we received! The food came out quickly & was quite good. The kids loved the fun food and the dessert was delish! Great experience and a great value for the city!
Freezing and staff did not care
We had a great time. Our server was fantastic and the food was great. The hostesses were borderline rude. They seemed bothered by questions we asked and then scolded us for “being seated before we paid for drinks at the bar”, even though I was in the process of getting our server to pay for the drinks at the bar. Despite the hostesses being rude, I would still go back.
Noisy and bad service hot cocoa arrived late and cold. Fruit never arrived but was on the bill.
Thank you! Can’t wait to return ❤️
Please consider having a 24hrs breakfast menu 🙏
Sweet 16 dinner for my daughter and her friends. Young ladies had a great time. They especially loved to fondu desert.
The Mac and cheese is phenomenal
A great stop for a family of tourists with kids. AMAZING desserts. I appreciate the real food as well!
Recommend this place for their desserts. Deserts are large and made for sharing.
The hostess at the door was AMAZING! I’ve had some poor service provided right at the hostess podium but tonight, she was amazing.
The service was nice but the my mom’s steak was subpar, didn’t have a taste and was dry, so were the burgers, on the dry side. I am used to a better quality meal at MB. The deserts were great. It’s was really noisy with very loud music, hard to hear anyone talk. It would be nice if they had tuned the music down a bit.
Fun place but very noisy because of the music and loud group next to us. Food was good, had salads, burgers and of course dessert. The marshmallows with the chocolate dip is the best! The teas are good and hot chocolates tasty. Unfortunately the bathrooms were unkempt and no toilet paper, so that was umm awkward.
I made a reservation for 11/23/19 after receiving a gift card to visit with my husband. We made a reservation, however, with Manhattan traffic, we ran a bit under 15 min. behind our scheduled time. When my husband went in to provide the hostess with our reservation info, she informed him that she could not look up the reservation with a name , only a reservation number. I as a business owner myself know that there are several ways to retrieve reservation details with reservation systems. It seemed as if she was trying to give him a hard time because the restaurant was crowded and she did not want to accommodate him. As I was looking for parking I was forced to pull over and send him a screenshot of the reservation number. After that, she made him wait an additional 15 minutes in which she seated us in the cold entrance of the restaurant directly in front of the door where the cold breeze would hit us directly as each guest walker through the door. I went up to the hosting booth to request another seat and she hastily told me there are no other seats. There were clearly many other options. She said that I'd have to wait a long time for another seat. While she was giving me this rude and un-acomodating answer, which I was not going to accept, I looked back to find a kinder gentlemen re- seating us when my husband asked, as the same rude hostess watched him being moved. Her unpleasant greeting was very un-welcoming and cold, especially on a Saturday date with my husband, a time where we just wanted to go on a date and simply unwind. The food was fair, our waitress was pleasant, but I honestly was turned off by the rude waitress at the front who was obviously there to complete her hours only for a paycheck. She clearly does not consider the risk that she puts the restaurant, owners, and managers at stake with. I apologize the the managers who work so hard, for this negative review. They need to find an alternate hostess overall. My entire vibe was ruined.
We had a reservation for 6:45 but were not seated until after 7:30! Our table was a very tight space. Kids enjoyed the desserts but we wished we didn’t have to wait so long even with a reservation!
Our dining experience was excellent. We had a large party and we made reservations through Open Table. They sat us quickly, the food came quickly, the server was attentive and we had a great time. We could've asked for more.
good spot to bring kids. fun menu with tons of desserts and the food was good too. there were a ton of kids birthdays while we were here, including our party!
I went for my birthday. The waitress was great. She was friendly and helpful. The food was good. I had a great time. This was my 3rd time going there and this was by far my favorite time.
Incredible chocolate, good food and service. Great for celebrating my child's birthday!
There were flies flying around the restaurant and this is winter time.
Also they bring out a syringe with tomato sauce and neglect to tell you that it could splatter. While trying to push the syringe i accidentally splatted tomato sauce all over my wife and daughters shirt.
It took them a while to get us plates for sharing
It was super hot and uncomfortable where we seated upstairs. The waiter was super friendly, helpful and attentive. The food was sub-par for the cost and the restaurant is very basic in decor. Nothing more than your standard chain restaurant. It needs updating. No need to go back for me.
Our waitress was amazing and very attentive.
Best hot chocolate I have ever had!