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Max Brenner - Union Square, New York, NY

Max Brenner - Union Square

4.3
4.3
7839 Reviews
$30 and under
Comfort Food
Top Tags:
For more than 20 years, Max Brenner has offered a chocolate experience for all the senses. A visit to our Chocolate Bar and Shop, will entice magical memories in everyone. Because, chocolate, more than any other food, symbolizes our childhood.

At Max Brenner, you will enjoy an abundance of desert made of all sorts of chocolate concoctions. All of this, combined with a full menu of salads, sandwiches, entrees, and pizzas, offer an experience for anyone at any age.

Our New York store is located in the heart of Union Square, where young people, families, and tourists alike can come and enjoy a delicious pastime in a cheerful atmosphere.

Are you looking to celebrate a special event sometime soon? We can create a chocolate experience you and your guests will never forget. We will take care of everything from personalized menus to outstanding service and everything in between

Make a reservation

2 people
7:00 PM
Booked 132 times today

Additional information

  • Dining style
    Casual Dining
  • Price
    $30 and under
  • Cuisines
    Comfort Food, Dessert, Contemporary American
  • Hours of operation
    Mon–Wed, Sun 10:00 am–11:00 pm Thu–Sat 10:00 am–12:00 am
  • Phone number
    (646) 467-8803
  • Website
    http://www.maxbrenner.com/
  • Payment options
    AMEX, Discover, JCB, Mastercard, Visa
  • Dress code
    Casual Dress
  • Private party contact
    Restaurant Management : (212) 388-0030
  • Location
    841 Broadway, New York, NY 10003
  • Neighborhood
    Union Square
  • Cross street
    Between 13th and 14th Streets
  • Parking details
    Street Parking
  • Public transit
    L, N, R, Q, W, 4, 5 & 6 trains to 14th Street/Union Square
  • Entertainment
    Max Brenner's signature music playlist
  • Additional
    Beer, Cocktails, Full Bar, Late Night, Non-Smoking, Weekend Brunch, Wheelchair Access, Wine

Featured in

What 7,839 people are saying

Overall ratings and reviews

Reviews can only be made by diners who have eaten at this restaurant

4.3
4.3 based on recent ratings
  • 4.3Food
  • 4.2Service
  • 4.1Ambience
  • 4Value

Noise • Moderate

Loved For

  • Manhattan

    Kid-friendly

7,839 Reviews

  1. OpenTable Diner

    New York Area

    1 review

    3.0

    1 review

    Dined 3 days ago

    overall3food2service4ambience3
    The food was subpar. Onion rings- batter was good, but the onion comes out of the batter when it you eat it. Hot chocolate was amazing! BBQ wings were also very good. I had the waffle cheesesteak, the waffle was soggy and too thin for the amount of meat on it. The flavor was ok. Mac and cheese was bland, needed salt. My sister had the pizza and the cheese was falling off as she tried to eat it. My nephew got the chocolate pancakes but the menu does not mention that they use white chocolate so he was unable to finish them because they were way too sweet. The server was really great and helpful. Cute scenery for the kids. Would probably come here again for desserts, but def not for the food.

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  2. OpenTable Diner

    New York Area

    1 review

    3.0

    1 review

    Dined 3 days ago

    overall3food1service5ambience3
    Service was great, food was just not t he at great , food came out cold

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  3. OpenTable Diner

    Washington DC

    1 review

    5.0

    1 review

    Dined 3 days ago

    overall5food5service5ambience5
    Wonderful chocolate delights! Service was exceptional. It is a loud open type restaurant but we enjoyed.

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  4. OpenTable Diner

    New York Area

    1 review

    2.0

    1 review

    Dined 3 days ago

    overall2food5service1ambience1
    Made a 1030pm reservation for my group of friends after seeing a movie across the street. We arrived 10 minutes early and approached the podium where we were ignored for 25 mins. The hostess and other staffed working at the podium never even greeted us as if we weren’t standing directly in front of them. We ended up leaving.

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  5. OpenTable Diner

    New York Area

    1 review

    1.0

    1 review

    Dined 3 days ago

    overall1food5service1ambience2
    So unorganized! Girl at the front were overwhelmed and that made them rude and snippy! Male manager was good for nothing took a party of 7 that claimed had a reservation (no proof no email name not in system) before others that were waiting there. A group of 3 girls walked in 15 mins late for reservation and the hostess took them before the guests with reservations. I understand it’s the holiday season but management needs to step up their game.

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  6. OpenTable Diner

    New York Area

    1 review

    5.0

    1 review

    Dined 3 days ago

    overall5food5service5ambience5
    My daughter n friends enjoyed for her birthday no complaints highly recommend

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  7. PattyT

    New York Area

    2 reviews

    2.0

    2 reviews

    Dined 4 days ago

    overall2food2service1ambience1
    It's good for lunch or dessert. Very loud and smoky. Smoke alarm went off while we were there. There must have been a large party on the second floor, 3 kids kept running up and down the stairs throughout the restaurant a few times. Pretty annoying. Waited a long time for drinks and dessert. Entrees were so so. Overall this is a good place to grab dessert and/or drinks. Don't have grand expectations.

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  8. OpenTable Diner

    New York Area

    1 review

    1.0

    1 review

    Dined 4 days ago

    overall1food2service5ambience1
    My reservation for my party of five was set for 5:00p.m.. To my dismay I had to wait 27 minutes for my party and I to be seated. What made matters worse was that the reservation women were taking walk ins first which was completely unfair. To widen matters my party and I were seated near the kitchen. My party and I were on time and others who wasn’t in time were seated first before my party and I. Forks and butter knives were disgracefully filthy. The only pleasant part was our waiter Issac. His demeanor was outstanding and he deserves top tier credit for his outstanding service of taking care of my team and I.

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  9. OpenTable Diner

    New York Area

    1 review

    2.0

    1 review

    Dined 4 days ago

    overall2food3service2ambience1
    The dishes and utensils weren’t washed so therefore we weren’t provided with any plates or cutlery for our appetizer. Only napkinsThe cups were dirty and greasy and had white residue on the brim. The food was cold and was not like past experiences.

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  10. SusanB

    New York Area

    2 reviews

    3.0

    2 reviews

    Dined 4 days ago

    overall3food4service4ambience4
    What’s the point of having a reservation when you have to stand in a long line just to get to the hostess… and the line takes longer than the 10 grace period Clearly they need more staff at the hostess station and more staff to clear tables Our waiter was very nice

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  11. OpenTable Diner

    New York Area

    1 review

    4.0

    1 review

    Dined 4 days ago

    overall4food5service5ambience5
    Great food, affordable price and good service. The only issue was the huge line to use the bathroom. But I’m definitely coming back.

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  12. OpenTable Diner

    New York Area

    1 review

    3.0

    1 review

    Dined 4 days ago

    overall3food2service3ambience1
    We enjoyed our fondue sampler however all our other food came out cold and 1/2 our party did not receive their food until everyone else was done.

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  13. OpenTable Diner

    New York Area

    1 review

    4.0

    1 review

    Dined 4 days ago

    overall4food4service4ambience3
    Very noisy, the waiter apologised for all the noise

    Is this helpful?

  14. VALERIEP

    New York Area

    19 reviews

    vip
    5.0

    19 reviews

    Dined 4 days ago

    overall5food5service5ambience5
    What a fun experience! Max Brenner is a chocolate lover’s dream come true🤎 The menu is filled with creativity and all one’s classic favorites. It truly was hard to choose. Being this my first time there, I had their signature hot chocolate in its special ceramic hugging cup. My girlfriend can’t wait to return with her all ages grandkids! The atmosphere is upbeat, artsy and lively with a chocolate boutique in front. The staff engaging and helpful. I look forward to returning soon.

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  15. OpenTable Diner

    New York Area

    1 review

    3.0

    1 review

    Dined 5 days ago

    overall3food4service5ambience3
    Your bathroom was not well cleaned or maintained.

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  16. Jrob

    Dallas

    13 reviews

    5.0

    13 reviews

    Dined 5 days ago

    overall5food5service5ambience5
    Always a staple when I come to town. I love the bacon/chicken Mac and cheese. Love love love the food!

    Is this helpful?

  17. OpenTable Diner

    New York Area

    3 reviews

    5.0

    3 reviews

    Dined 6 days ago

    overall5food5service5ambience5
    Love this place. Always friendly staff and the dessert is insane

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  18. OpenTable Diner

    New York Area

    1 review

    5.0

    1 review

    Dined on November 26, 2023

    overall5food5service5ambience5
    This is my first place every time I visit NY my chocolate.

    Is this helpful?

  19. ZachM

    New York Area

    1 review

    5.0

    1 review

    Dined on November 25, 2023

    overall5food5service5ambience4
    Overall Fantastic experience. It was really busy but wait staff was still very friendly and energetic. Waited a little bit for our Fondue plate but it's ok like I said it was busy and our waiter was very kind. Price was typical for an upscale establishment but still not crazy over-priced (think of it as a treat place you go to for a graduation party or wedding)

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  20. KathyB

    New York Area

    1 review

    5.0

    1 review

    Dined on November 24, 2023

    overall5food4service4ambience4
    The food was good Hot chocolate a must and for desert we got the fondue. It was busy but the service was good we didn't wait long.

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  21. Kaka

    New York Area

    1 review

    5.0

    1 review

    Dined on November 21, 2023

    overall5food5service5ambience5
    Great place! Went for the hot chocolate but didn’t like it. Ended up getting the Crepe too and that was amazing!!! Service was great and the food delicious! Just don’t recommend the hot chocolate at all.

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  22. OpenTable Diner

    New York Area

    1 review

    4.0

    1 review

    Dined on November 20, 2023

    overall4food5service5ambience5
    Excellent waiter, he was attentive and kind. Asked about my daughter’s food allergy etc.

    Is this helpful?

  23. OpenTable Diner

    Greater Boston

    3 reviews

    5.0

    3 reviews

    Dined on November 19, 2023

    overall5food5service5ambience5
    Server was great, accommodated our seating request perfectly.

    Is this helpful?

  24. Grace

    New York Area

    1 review

    2.0

    1 review

    Dined on November 19, 2023

    overall2food3service2ambience3
    I think this Max Brenner could be great because the food and deserts are good, some really good. However, from the wait time to the service, there’s so many areas to improve. Also, why isn’t there real take out? People should be able to order out real food instead of hot cocoa and desserts. I probably won’t be coming back here unless they open a new location and add this feature to their take out menu.

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  25. OpenTable Diner

    New York Area

    4 reviews

    4.0

    4 reviews

    Dined on November 18, 2023

    overall4food3service5ambience2
    Chicken fingers were awesome. On the other hand very bad ventilation. A lot of smoke in the place. Additionally, the guilt-free-omelette was very caloric with all that cheese on it.

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  26. OpenTable Diner

    New York Area

    2 reviews

    3.0

    2 reviews

    Dined on November 17, 2023

    overall3food3service5ambience5
    The taste levels have decreased so much. I used to love the food here. It didnt taste as it did before and wasnt fresh. Also, the prices are way too much, especially for the portion size.

    Is this helpful?

  27. Wayne

    Grand Rapids

    3 reviews

    4.0

    3 reviews

    Dined on November 17, 2023

    overall4food5service5ambience4
    Maybe more entrée options would be nice. We ended up asking for a shareable plate.

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  28. Silvi

    1 review

    3.0

    1 review

    Dined on November 15, 2023

    overall3food3service4ambience4
    I made my reservation that it was for my Birthday and they did not remember that. My father had to request a candle for my Birthday. Also I thought they were going to sing and no one did. I kind of expected that as other places do. So it was kind of sad and boring that they don't sing for customers. I waited a lot to come to this restaurant for my bday.

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  29. PatrinaM

    New York Area

    5 reviews

    vip
    2.0

    5 reviews

    Dined on November 15, 2023

    overall2food1service2ambience1
    I ordered an omelette which was OK but the sides were cold. My daughter received waffles that were cold too. We went for 12:40pm lunch, the place was not too busy at all, the ceiling fans were on and it was freezing. Hot choc was just OK, had a lot better. I wouldn't be going back.

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  30. EileenO

    New York Area

    13 reviews

    vip
    2.0

    13 reviews

    Dined on November 12, 2023

    overall2food2service2ambience2
    Max Brenner has been on our list for some time - feels like a spot all the kids have to check off their list! It's taken us some time to get there, but we finally made it for lunch. I was surprised that it was so run down. Felt less like a NYC icon and more like a chain restaurant. Our appetizer got there after we started eating our main meals. Our server was pleasant.

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  31. Rosie

    New York Area

    77 reviews

    vip
    2.0

    77 reviews

    Dined on November 12, 2023

    overall2food2service4ambience2
    I was excited to try this chocolate theme restaurant but was quite disappointed with the food and beverages. However we Loved our server! He certainly made it a great experience.

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  32. claudiag

    New York Area

    1 review

    1.0

    1 review

    Dined on November 11, 2023

    overall1food5service1ambience1
    The waitress ignored my table all night. The water was not refilled and he took a long time to bring out our Oder. 👎🏻

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  33. OpenTable Diner

    New York Area

    6 reviews

    4.0

    6 reviews

    Dined on November 10, 2023

    overall4food5service1ambience4
    Food was very good. Service was horrible. Took us 3hrs to eat because waiter took for ever to take our order but yet was standing by the bar chitchatting. Very disappointed because I love eating there

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  34. OpenTable Diner

    New York Area

    2 reviews

    1.0

    2 reviews

    Dined on November 7, 2023

    overall1food1service2ambience3
    One of the most dissatisfying meals I've ever had. The waffle fries were good, I ordered the mac and cheese with tomatoes and the tomatoes on top were sour. And the mac and cheese itself tasted almost soapy. The bananas for their spiked shake were moldy and the brenner burgers were dry and the server was adequate at most. I only came here for the dessert but after my meal, I refused to waste any more money here.

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  35. EllenH

    San Francisco

    1 review

    5.0

    1 review

    Dined on November 7, 2023

    overall5food5service5ambience5
    The food is delicious, especially the desserts! Can't wait to go back!

    Is this helpful?

  36. Yodah

    1 review

    1.0

    1 review

    Dined on November 6, 2023

    overall1food1service1ambience4
    I was really disappointed with my experience at Max Brenner. I’ve been coming to this restaurant for years but a one day bad experience left a bad taste in my mouth forever. I was served wine in a dirty glass 3 times. Yes they were replaced however why was the glass not washed before hand. Why didn’t the server CHECK before serving (idk) I order the steak medium rare, it was VERY VERY VEry wellllll done !! I was really disappointed for the price. I can say that maybe the last time I go there, I went for a birthday celebration for my family and I recommend the place and I felt embarrassed

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  37. KathrynM

    1 review

    3.0

    1 review

    Dined on November 6, 2023

    overall3food2service5ambience3
    I loved this place the first time I came here, but it just wasn't the same this time. The mugs are toilet bowl shaped and kinda hard to hold and our hot chocolate was served cold. The mugs were warm, but the chocolate inside was not. Also seemed less creamy than I remembered it. Bummer of an experience.

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  38. Mill

    1 review

    3.0

    1 review

    Dined on November 5, 2023

    overall3food2service2ambience4
    The server never brought the drinks even though he was asked multiple times. The chocolate food was great but the regular food (pizza and quesadilla) was what you would get at a step above fast food. Quesadilla barely had anything in it and pizza had no taste :( hot chocolate was outstanding and pizza had no taste. So go there for dessert only :)

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  39. MarianneC

    Raleigh

    3 reviews

    4.0

    3 reviews

    Dined on November 5, 2023

    overall4food5service3ambience4
    Food was great but service meh. Cute and cheeky but at the end of the day, got the order wrong and left our dirty dishes in front of us, long after we had finished. The hot chocolate in the cup of hugs made up for the annoyance, however. The mac and cheese is OFF the chain! Overall, I would recommend.

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  40. Alexandria

    New York Area

    4 reviews

    5.0

    4 reviews

    Dined on November 5, 2023

    overall5food5service5ambience5
    Love coming to Max Brenner! Was able to get a last minute reservation and it’s always a good time. Service is quick and food is amazing!

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Safety precautions

  • Cleaning & sanitizing

    • Surfaces sanitized between seatings
    • Digital, disposable or sanitized menu provided
    • Sealed or wrapped utensils used
    • Common areas deep-cleaned daily
    • Sanitizer or wipes provided for customers
    • Contactless payment available

  • Physical distancing

    • Limited number of seated diners
    • Distancing maintained in common areas
    • Extra space between tables

  • Protective equipment

    • Waitstaff wear masks
    • Diners must wear masks unless eating or drinking

  • Screening

    • Sick staff prohibited in the workplace
    • Staff temperature check required

FAQs

Max Brenner - Union Square is rated 4.3 stars by 7839 OpenTable diners.

Yes, you can generally book this restaurant by choosing the date, time and party size on OpenTable.

Make a reservation

2 people
7:00 PM
Booked 132 times today
Google Map for Max Brenner - Union Square

841 Broadway, New York, NY 10003

Additional information

  • Cross street
    Between 13th and 14th Streets
  • Neighborhood
    Union Square
  • Hours of operation
    Mon–Wed, Sun 10:00 am–11:00 pm Thu–Sat 10:00 am–12:00 am
  • Price
    $30 and under
  • Cuisines
    Comfort Food, Dessert, Contemporary American
  • Dining style
    Casual Dining
  • Dress code
    Casual Dress
  • Parking details
    Street Parking
  • Public transit
    L, N, R, Q, W, 4, 5 & 6 trains to 14th Street/Union Square
  • Payment options
    AMEX, Discover, JCB, Mastercard, Visa
  • Entertainment
    Max Brenner's signature music playlist
  • Additional
    Beer, Cocktails, Full Bar, Late Night, Non-Smoking, Weekend Brunch, Wheelchair Access, Wine

Featured in

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