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Max Brenner - Union Square, New York, NY

Max Brenner - Union Square

4.3
4.3
7539 Reviews
$30 and under
Comfort Food
For more than 20 years, Max Brenner has offered a chocolate experience for all the senses. A visit to our Chocolate Bar and Shop, will entice magical memories in everyone. Because, chocolate, more than any other food, symbolizes our childhood.

At Max Brenner, you will enjoy an abundance of desert made of all sorts of chocolate concoctions. All of this, combined with a full menu of salads, sandwiches, entrees, and pizzas, offer an experience for anyone at any age.

Our New York store is located in the heart of Union Square, where young people, families, and tourists alike can come and enjoy a delicious pastime in a cheerful atmosphere.

Are you looking to celebrate a special event sometime soon? We can create a chocolate experience you and your guests will never forget. We will take care of everything from personalized menus to outstanding service and everything in between

Make a reservation

2 people

7:00 PM


Booked 120 times today

Additional information

  • Dining style

    Casual Dining

  • Cuisines

    Comfort Food, Dessert, Contemporary American

  • Hours of operation

    Mon–Wed, Sun 10:00 am–11:00 pm Thu–Sat 10:00 am–12:00 am

  • Phone number

    (646) 467-8803

  • Payment options

    AMEX, Discover, JCB, MasterCard, Visa

  • Dress code

    Casual Dress

  • Private party contact

    Restaurant Management : (212) 388-0030

  • Neighborhood

    Union Square

  • Cross street

    Between 13th and 14th Streets

  • Parking details

    Street Parking

  • Public transit

    L, N, R, Q, W, 4, 5 & 6 trains to 14th Street/Union Square

  • Entertainment

    Max Brenner's signature music playlist

  • Additional

    Beer, Cocktails, Full Bar, Late Night, Non-Smoking, Weekend Brunch, Wheelchair Access, Wine

Popular dishes

What 7,539 people are saying

Overall ratings and reviews

Reviews can only be made by diners who have eaten at this restaurant

4.3
4.3 based on recent ratings
  • 4.3Food
  • 4.3Service
  • 4.2Ambience
  • 4Value

NoiseModerate

Loved For

  • New York / Tri-State Area

    Comfort Food

  • Manhattan

    Kid-friendly

Sort by

Filters

  1. HM

    HillaryM

    New York Area

    53 reviews

    vip
    3.0

    53 reviews

    Dined 1 day ago

    overall3food4service3ambience3
    Everything was good
  2. OT

    OpenTable Diner

    New York Area

    2 reviews

    vip
    5.0

    2 reviews

    Dined 2 days ago

    overall5food5service5ambience5
    Was fantastic! Food was excellent, and served quickly, despite the crowd. Our server, Isaac, could not have been more attentive or more kind - he was top notch. Can’t wait to go back!
  3. OT

    OpenTable Diner

    New York Area

    1 review

    3.0

    1 review

    Dined 2 days ago

    overall3food4service1ambience3
    Daughters Birthday
  4. J

    James

    New York Area

    8 reviews

    vip
    2.0

    8 reviews

    Dined 5 days ago

    overall2food3service1ambience2
    Food was just ok.... Good burger for sure. The restaurant is messy, they need to clean it up... wash the floor and take some pride in creating a better ambience. just feels dirty. Our waitress was uninterested and not present. I will most likely not go back.
  5. IS

    ISABEL

    1 review

    5.0

    1 review

    Dined 5 days ago

    overall5food5service5ambience4
    La atención fue excelente. El camarero nos habló en español en todo momento. El chocolate increíble y la comida magnífica. Visita obligada en NYC
  6. OT

    OpenTable Diner

    Philadelphia

    1 review

    5.0

    1 review

    Dined 7 days ago

    overall5food5service5ambience5
    I’ll be thinking about that cookie for a long time.
  7. AL

    AuntL

    1 review

    2.0

    1 review

    Dined on November 26, 2022

    overall2food2service1ambience3
    Service was terrible. I asked for ketchup several times for my niece and we never got it. It was difficult to get water refills. We had to ask several times to get a refill. My daughter ordered Lemonade after she finished her hot chocolate and it took a really long time. Asked several waitstaff members for a dessert menu but no one ever brought us one. I had to leave my table and go get menu myself by the hostess stand.
  8. AS

    AllisonS

    New York Area

    2 reviews

    4.0

    2 reviews

    Dined on November 26, 2022

    overall4food4service2ambience3
    Everything was quite good however, we ordered salads and to our surprise the dressings were very spicy even though the menu did not specify this. By the time my replacement food came, everyone else in my party were finished eating.The food and the desserts were quite good though, and the atmosphere and ambience were very fun. As far as the service the waiter never approached the table and we were constantly flagging him down for assistance.
  9. SM

    SML17

    New York Area

    23 reviews

    vip
    4.0

    23 reviews

    Dined on November 26, 2022

    overall4food4service5ambience3
    Food was very good, we really went for dessert so we were pleasantly surprised that the food was good too! Burgers and salad were excellent. Eggs were also very good. The fondue was only ok. We would have liked the chocolate to be hot rather than cold and we would have rather had more fruit and not the cookies and brownies. There was so much chocolate wasted because there wasn’t enough to dip in it. The server was excellent. He was polite and friendly and we really liked him.
  10. JD

    JessicaD

    New York Area

    5 reviews

    3.0

    5 reviews

    Dined on November 26, 2022

    overall3food3service2ambience3
    The host was surly, wait staff were all over the place, we kept getting dirty plates—in fact we saw a busboy “cleaning” the plates with a dry cloth, and when we got them they were smudged with grease. The food was mediocre and the music was way too loud. Been there before, but this was a disappointing experience.
  11. L

    Lpmommy

    New York Area

    13 reviews

    3.0

    13 reviews

    Dined on November 25, 2022

    overall3food3service2ambience3
    Service was extremely slow. We were served warm wine. While we ate, no one checked in on us. We were overall disappointed because we love the one in Philadelphia.
  12. CE

    CynthiaE

    1 review

    3.0

    1 review

    Dined on November 25, 2022

    overall3food4service4ambience3
    The food was delicious and I had a wonderful time! The server was amazing and quick to take our orders and get our food. However, I would say it is a bit overpriced for the overall value. My only complaint is that apparently, the place doesn't do split checks which was very weird. I've never heard of a restaurant not having such a simple system in place.
  13. SM

    StanM

    Orlando

    3 reviews

    5.0

    3 reviews

    Dined on November 24, 2022

    overall5food5service5ambience5
    Excellent burgers! Great service. Just a fun place.
  14. OT

    OpenTable Diner

    New York Area

    1 review

    5.0

    1 review

    Dined on November 22, 2022

    overall5food3service4ambience5
    My experience was good, the waiter was nice and made sure we were okay. I loved the aesthetic of the place and the desert of course. The food was good and portions were great for two people.
  15. n

    nfsd

    1 review

    4.0

    1 review

    Dined on November 19, 2022

    overall4food4service5ambience5
    I enjoyed the environment. The staff were very friendly and helpful. The price is good. Love their fries!
  16. A

    Anugya

    1 review

    3.0

    1 review

    Dined on November 18, 2022

    overall3food5service1ambience5
    Service was not very good. I would suggest to pay attention to the customer
  17. ST

    SpencerT

    New York Area

    24 reviews

    2.0

    24 reviews

    Dined on November 18, 2022

    overall2food2service3ambience1
    It had definitely gone downhill since it first opened
  18. CL

    CLC123

    New York Area

    1 review

    3.0

    1 review

    Dined on November 17, 2022

    overall3food2service3ambience3
    Came for lunch and food and drinks were "meh" - although we didn't do dessert or anything they're famous for, so I can't really speak to those. The servers were nice!
  19. OT

    OpenTable Diner

    1 review

    1.0

    1 review

    Dined on November 15, 2022

    overall1food1service5ambience5
    The food was terrible. It was cold and tasteless. The experience of the fondue was nice but the quality of food needs to be better. The waitress was very nice though.
  20. CM

    ChristinaM

    Washington DC

    1 review

    3.0

    1 review

    Dined on November 13, 2022

    overall3food3service3ambience3
    We used to go to this restaurant years ago when we lived in the city. We brought my 10 year old daughter here to celebrate her birthday. She loved being able to order dessert for breakfast (she had banana split waffles) and she liked them. My husband had a sweet breakfast as well and I had savory. The food was fine, not spectacular. It certainly wasn't as whimsical and Willy Wonka-esque as it used to be. The service was slow and every server there seemed miserable. I made a reservation and noted that we were celebrating my daughter's birthday and they did nothing. It was fun to take my daughter, but if it was just me and my husband, we would have been disappointed.
  21. W

    jayW

    1 review

    4.0

    1 review

    Dined on November 12, 2022

    overall4food4service3ambience3
    Food was ok, dessert was fabulous. Service was adequate, had to ask for our drinks and didn't get checked on. Overall a good place to go for great drinks and dessert.
  22. PM

    PaulM

    Denver

    5 reviews

    5.0

    5 reviews

    Dined on November 12, 2022

    overall5food4service5ambience5
    This place is 💣. Atmosphere. Service. Food. Creativity. Dessert Drinks!
  23. CL

    ChelseaLocal

    New York Area

    36 reviews

    vip
    2.0

    36 reviews

    Dined on November 12, 2022

    overall2food2service2ambience3
    I was one of the first fans of Max Brenner in its early years - frequented for business lunches, weekend brunches, chocolate fixes. I enthusiastically referred friends and visitors. Sorry to say it hasn't held up. Went for brunch with a small group. Service was off throughout. My order of "French Toast Waffles" was ridiculously skimpy. Others had egg dishes, which were plentiful but not anything great. Knowing the struggles of eateries these days, am going to hope this is a temporary gaff and give it another try in a few months.
  24. CB

    CatherineB

    1 review

    1.0

    1 review

    Dined on November 11, 2022

    overall1food3service1ambience1
    As soon as we walked in I knew this was not the placed I had seen in the previews online. The venue is tired, tears in all the seating. Lightning is terrible and the change during the evening hours was harshly served. The food was average nothing to write home to. The clientele seemed unhappy, a lot of people needing “to speak to the manager”, as we were seated near the hostesses. Several servers standing near the eatery for some time while others appeared to be too busy. Our waiter was not attentive, though we were not in a rush. He was incredibly sweet but definitely not built for the New York rush. Adult drinks were not consistent. Overall disappointing evening for the two of us wanting a NYC experience when I could have gone to a chilis or fridays and had better service. Definitely not worth the price. Would not recommend to family or friends.
  25. OT

    OpenTable Diner

    New York Area

    1 review

    2.0

    1 review

    Dined on November 11, 2022

    overall2food2service1ambience3
    My daughter was given a hot plate without any warning. She burned her face and chin. Better training is needed.
  26. TM

    TinaM

    1 review

    5.0

    1 review

    Dined on October 30, 2022

    overall5food4service4ambience3
    I always love coming to Max Brenner when I visit the city however I was disappointed in their menu it has changed quite a bit of the food and drinks are still delicious
  27. OT

    OpenTable Diner

    1 review

    2.0

    1 review

    Dined on October 30, 2022

    overall2food2service4ambience4
    Our server was nice and atmosphere was fine. Food was just okay.
  28. GM

    GabrielaM

    New York Area

    1 review

    5.0

    1 review

    Dined on October 29, 2022

    overall5food5service5ambience5
    our server michael was great, he checked on us often. the bbq wings and waffle fries was our groups favorites.
  29. OT

    OpenTable Diner

    New York Area

    1 review

    5.0

    1 review

    Dined on October 29, 2022

    overall5food5service5ambience5
    Amazing sever Julio V. My wife and I had a great time. Food was amazing. Food was prepared fast. I recommend anyone to go. Ask for Julio V.
  30. OT

    OpenTable Diner

    1 review

    4.0

    1 review

    Dined on October 27, 2022

    overall4food4service5ambience3
    It was pretty good waiters are very nice and food comes our very very fast
  31. OT

    OpenTable Diner

    1 review

    3.0

    1 review

    Dined on October 26, 2022

    overall3food3service2ambience3
    Noisy atmosphere, waitress changed moods everytime she came back to the table. Meal for 4 with 1 dessert cost $185.00 with tip. Overpriced
  32. OT

    OpenTable Diner

    New York Area

    2 reviews

    5.0

    2 reviews

    Dined on October 25, 2022

    overall5food5service5ambience5
    Very nice place, great service amazing food
  33. RS

    RandyS

    San Antonio

    5 reviews

    5.0

    5 reviews

    Dined on October 23, 2022

    overall5food5service5ambience4
    An interesting option for a different kind of brunch, esepcially for chocolate or sweets lovers. The service is outstanding and the prices reasonable.
  34. B

    Brie

    New York Area

    2 reviews

    2.0

    2 reviews

    Dined on October 22, 2022

    overall2food2service4ambience1
    We booked ahead of time a table for seven. It was a birthday celebration. When we got there the hostess was a female and she was not very nice and almost hostile. She brought us upstairs which was very very smoky into the back corner. The table was a six top not enough room for seven. I asked her if we could move to another table or add a small to top table and she said no there is a bigger party coming. The waiter his name was Ian was amazing he came over and moved us to the larger table. The problem with the larger table is it was in the back corner and much smokier. My daughters eyes turned bright red and she started crying because the smoke was bothering her asthma. I asked him if he could move us and he did move us to a table closer to the stairs where the fresh air from downstairs might fix the smoke. It was better but still very smoky upstairs. Not sure how this is legal. The fries and onion rings and desserts were very good. The main course was not. We all got hamburgers and the buns clearly had been under a hot light for a long period of time because they were literally hard. Ian was the only saving grace and the desserts of course. We won’t be back .
  35. PR

    PattiR

    New York Area

    15 reviews

    vip
    4.0

    15 reviews

    Dined on October 21, 2022

    overall4food4service5ambience5
    Super fun for the kids, our waiter was excellent!! Thank you
  36. OT

    OpenTable Diner

    1 review

    5.0

    1 review

    Dined on October 17, 2022

    overall5food5service5ambience5
    It was my first time coming here after seeing so many Tik toks about and I absolutely loved every part of it .From when my friends and I first came we were impressed all the way to the end .Waiters were so nice and accommodating to all of our needs and foods were beyond my expectations.Can’t wait to come here again !
  37. OT

    OpenTable Diner

    New York Area

    1 review

    4.0

    1 review

    Dined on October 15, 2022

    overall4food5service5ambience4
    Birthday for my 15 yr old
  38. C

    Cruisechic

    New York Area

    2 reviews

    3.0

    2 reviews

    Dined on October 14, 2022

    overall3food3service5ambience4
    We were a party of 6 with some of our food cold or just not good in taste
  39. M

    Marlowe

    London

    11 reviews

    vip
    3.0

    11 reviews

    Dined on October 10, 2022

    overall3food3service4ambience3
    I’ve been coming to Max Brenner at least once a year since it opened many years ago. It has lost a lot of its magic over the years. It doesn’t appear very clean and the noise level was ridiculous—we had to scream to talk at a small table. The oreo shake was too sweet, even for my daughter, a sugar enthusiast. Our server Isaac was great though! Really made up for some of the other factors. Not sure if I’ll be returning sadly.
  40. LR

    LondonR

    New York Area

    22 reviews

    vip
    4.0

    22 reviews

    Dined on October 8, 2022

    overall4food5service3ambience4
    We have been going here for about ten years. We love it and the food/drinks are creative and delicious! They just need more staff! Feel like the last year it’s been very short staffed whenever we’re there. Otherwise would recommend to everyone for fun great food/experience.

Safety precautions

  • Cleaning & sanitizing

    • Surfaces sanitized between seatings
    • Digital, disposable or sanitized menu provided
    • Sealed or wrapped utensils used
    • Common areas deep-cleaned daily
    • Sanitizer or wipes provided for customers
    • Contactless payment available
  • Physical distancing

    • Limited number of seated diners
    • Distancing maintained in common areas
    • Extra space between tables
  • Protective equipment

    • Waitstaff wear masks
    • Diners must wear masks unless eating or drinking
  • Screening

    • Sick staff prohibited in the workplace
    • Staff temperature check required

FAQs

Max Brenner - Union Square is rated 4.3 stars by 7539 OpenTable diners.

Yes, you can generally book this restaurant by choosing the date, time and party size on OpenTable.

Make a reservation

2 people

7:00 PM


Booked 120 times today
Google Map for Max Brenner - Union Square

841 Broadway, New York, NY 10003

Additional information

  • Cross street

    Between 13th and 14th Streets

  • Neighborhood

    Union Square

  • Hours of operation

    Mon–Wed, Sun 10:00 am–11:00 pm Thu–Sat 10:00 am–12:00 am

  • Cuisines

    Comfort Food, Dessert, Contemporary American

  • Dining style

    Casual Dining

  • Dress code

    Casual Dress

  • Parking details

    Street Parking

  • Public transit

    L, N, R, Q, W, 4, 5 & 6 trains to 14th Street/Union Square

  • Payment options

    AMEX, Discover, JCB, MasterCard, Visa

  • Entertainment

    Max Brenner's signature music playlist

  • Additional

    Beer, Cocktails, Full Bar, Late Night, Non-Smoking, Weekend Brunch, Wheelchair Access, Wine

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