it was great, we went three times in our one week in boston, however, we felt unwanted, a hassle if we didn't have a reservation, so we made one and they still didn't want to take us. When we were seated it took us to ask someone for attention for even water, we sat for 25 minutes before anyone came near us or made ey contact so we asked a busser.
It was underwhelming. Took forever to get a waitress over. She ended up being sweet but def. not worth it.
If you're planning to go celebrate your birthday or going on a date, don't waste your time. We had high expectations from the place but were really disappointed by the end.
The server took us to a corner table next to the bin. After requesting, they did not let us change tables even though there were at least 4-5 of them empty next to ours. The tables were still empty by the time we left. :(
We had ordered a hot chocolate with our order which never arrived and we were still charged for it in the check. I usually don't check the bill but I'm glad I did that night.
Mouse traps visI left throughout the dining room. Extremely slow service without apology, some would say rude. One meal didn’t arrive until the rest of our party had finished theirs and the waitress would disappear into the back for 20 minutes at a time. I will never go back to this location.
Brought the kids for lunch and wasn’t pleased with the whole experience. Slow service for not even being busy. Mouse traps all over the restaurant. Main course was basic. Dessert was great, but waited 35 mins. Waitress was friendly. Won’t be rushing back.
This restaurant was very short staffed. Our waitress was running from the hostess desk to every section. After bringing our food, she was never back to our table. We needed a utensil and additional drinks. When our bill came, It was incorrect. The food was overpriced was not very good. The coffee was not hot. All in all, a very disappointing experience.
It was my Daughters 15th birthday with 6 friends accommodations were perfect and waitress was great! The girls enjoyed the food and especially the chocolate fondue! Would definitely recommend checking it out
I love Max Brenner but I probably won't go back. I was disappointed with my experience there on Sunday night. It was a holiday weekend and we had a 9:45pm reservation, and the place was still very crowded when we got there. As always the food was delicious and I got what I expected.
For the uninitiated, Max Brenner is a marquee restaurant located on one of the most popular shopping and dining blocks in the city of Boston. It is not located in some out of the way suburb where the venue may or may not have customers until closing.
So. The coffee/ tea scene. I worked as a server for many years, and in all that time I had only a handful of tables NOT order coffee or an after dinner drink. So, when I ordered coffee at 10:45, I was surprised to hear that coffee was "eighty sixed." (Keep in mind that the bar was very much still open and busy.) When you have a busy restaurant that is open and serving until 11pm, coffee should not be "eighty sixed" at 10:30pm. "Eighty six" means you're out.
Restaurants don't run out of coffee, but servers run out of wanting to be at work.
There was also no tea available, so I settled for a glass of warm water. I know that having a late table can be the last thing you want at the end of a long shift- and had we been the only table in there, I would be a lot more understanding. But if you're a server at a busy restaurant on Boylston Street on a holiday weekend, you should expect to work and not try to clear out your entire section all at once.
One of the worst brunches I've ever had, couldn't finish my food as it was so disgusting. I ordered the Brenner eggs Benedict and they were terrible! The hollandaise was super sour, thin and runny, the black forest ham was full of nerves and the potatoes had been cooked in burnt oil. Seriously the only thing that was good wss the Italian hot chocolate, should have known better...
Just disappointed that we waited 20 minutes for the entree only to be told at the last minute that there were out of eggs and could not do the sunny side up eggs my wife had ordered. They didn't know that until the rest of the order came out? Waiter was nice and they took item off the bill but I can't recommend.
I was expecting the desserts to be excellent and they were but the food was amazing too!!!
This was my second time at Max Brenner because I did enjoy the food the first time I went. However, this time, I made a reservation for 5 but was led to a small space meant for 4. We were all adults so the space was way too crowded for us. On top of that, we were led to our table by a rude waitress. The utensils and plates we were given were all dirty. Sadly, I would most likely not return again.
Late Valentines Dinner
Had Valentines Day celebrated there. Awesome service and food.
Food was good but I had reservations and had gotten originally sat in seat that weren’t even really in the restaurant. Hostess were giving people without reservations better seats. The hostesses didn’t really appear to know what they were doing. We had to ask to move because we were sitting next to the elevator for wheelchairs.
The bartender was busy even on a Tuesday so drinks took a while. Server was fine but nothing special. The fondue itself was tasty, but the dipping options were lacking - flavorless/mushy strawberries, boring grocery store cookies, and bananas. Nothing special and I would have preferred to make it myself at home with better quality ingredients.
The seating is cramped. The tables are small. The lady that sat behind me kept pushing her chair into mine. Therefore, I was squished up against the table I was sitting at. She asked me to move in more and I could not. Other than that issue, drinks are really good and food is comforting. The waitress was very alert and friendly.
We came for the desserts but were really impressed by the food. The burgers were terrific and the right size to fill you up but still have room for dessert.
Kids loved the creative Mac and Cheese delivery and the sharable dessert.
Adults enjoyed the chocolate pizza and Smores Sundae.
Look forward to coming back.
The food was very good and My wife and I loved everything that we did eat. However the service was terrible. We were given water when we sat down and order two drinks. Our meal came and we were able to eat our entire meal before even getting our drinks. Along with that when our meal did come we were not given napkins or silverware and had to physical get up out of the chair to request these basic items. One of the worst service I have ever had
Waitress wasn’t very happy to be serving us but overall the restaurant was great, could’ve just been one bad day for the waitress.
Server was super good.
Not sure what all the hype is about. Food was fair. Our one dessert was not very good. The two shakes were fine, nothing special and @ $8 per not any better than Friendlys. The food was what you would expect from a "gimmick" type restaurant. It was good, not great which is fine for a "dessert" place but when the desserts fall short it makes the experience not worth it. The service was very good though.
the food was pretty good! a really fun and exciting menu with a lot of great choices. the dessert was also insane
Nice place, would go again. However, I’d prefer seating in the heart of the restaurant rather in the periphery at the front that was cold from being along the windows and drafts every time the door was open. Not sure why we were seated there when there were many seats in the rest of the place. Menu needs new printing. It was soiled, stained, frayed, tattered, sticky. I had to wash my hands after touching it. Makes one wonder on the cleanliness of other aspects of the place. Food itself was fine. Great chocolate martini! Very pleasant waitress but had to wait a bit for her, possibly understaffed as she seemed to be running around.
I have been to Max Brenners in Philadelphia and it was amazing. The silverware was dirty and the bathrooms were not clean at all. Disappointed.
Service was very good, our waitress was great. Only problem we had was the size of the place, it was extremely cramped. We where a party of five with reservations and they tried to stick us at a four top between two other parties of four. Eventually they ended up putting us at a bigger table which was good. Food was fun and creative. Overall good visit.
Overall I was very pleased with my experience here. It was my first time and definitely will be going back asap. The food, service, and atmosphere made for a great Friday date night.
Clustered seating, narrow dinner menu, and poor service. Wasn't that impressed and didn't see what al the hype was about, Wait staff could be improved she didn't come around nearly ever but we did get to move our table because the seating area was so clustered I felt as if I was on top of the person behind me. I went with high expectations and left displeased. I got the classic Mac & Cheese I had better, I tried the hazelnut milkshake in the Signature Alice Cup, I like d the cup rather than the drink the flavor was hidden but it was good, nothing to brag about though. As well as the Melting Chocolate Truffle Heart Cake & Shake although pleasing to the eye was very small and there was a little ice cram I mean the size of a quarter when they shake that's what it was. Dominos lava cake is just as good.
Dinner before a concert with my daughters. Service was outstanding!! Food was great!
Don’t go here.
We went here to give our toddlers a choclate experience. I wasn’t expecting 5 star food or service. But even for 1 star place this experience was a disappointment. We were seated 15 mins late for our reservation. we already knew what we were going to order so we did so immediately upon arrival and the food took 35 mins to arrive (which is a long time for small children to wait). They didn’t even bring the drinks over for 35 mins. The choclate milkshake was a watery icy version of chocolate milk. The food (veggie burger) had a slimy texture, my sons pasta was warm but the sauce was cold. The chocolate dessert was loaded w gobbs of whipped cream, you couldn’t see what was under it. And the worst thing was what they call the ultimate choclate dessert (something they should have mastered given their trademark is choclate) was undercooked and grainy.
I never write reviews to give people the benefit of the doubt, but this one experience made it necessary.
EXTREMELY DISSAPPOINTING EXPERIENCE.