Food was just ok not great. However, dessert was awesome!! It’s worth going justbfor the fondue
Like Disney land for chocolate. The kiddos (8 and 10) had a ball with the whimiscal menu and serving ideas.
Tons of fun and great food!!
I've been here for dessert several times. The atmosphere is fun and so is the menu, but the dessert itself is often disappointing. This time, the cookie in a skillet was not warm, pretty tasteless, and topped with low-quality ice cream.
Lovely place for brunch, nice and casual plus the food is very good. I just wish they had more options in the breakfast menu..
Made A reservation was seated really quick but waited for the waitress about 10-15 minutes the food was OK could be better the dessert was amazing
We took our daughter and 8 of her friends here for her 14th birthday. Making a reservation was easy and able to it online. The service and food were great with many options for people to choose. We chose this place for the yummy chocolate options for drinks and desert
We celebrated my daughters 16th birthday. Food was good and service was great.
Family in from out of town.
Our waiter seemed hard of hearing. He got a few of our orders wrong and put the appetizers to come with the meal. One of our guests had to leave at 8 and he ordered an appetizer 40 minutes prior. It still had not arrived at 8 and although the manager, Juan, said he wouldn’t be charged he still was. All of our service took forever and it was very frustrating that our server couldn’t seem to hear us either a) because of the loud music or b) he was hard of hearing or c) both. We asked for our food to be split checks and one of our friends walked the server through who had what and the checks still came out wrong. The whole ordeal took forever.
Bartender refused to make drink as requested. Took 75 minutes to get the drink. Manager was incompetent.
I had an issue with a food allergy that I felt at the time was not handled well. I have written to management and hope that it is addressed in the future.
Poor service. After being ignored for about 20 minutes, a hostess brought us some water. Once I spied the big blob of chocolate on my glass, we were out of there. It smelled great, but dirty dishes just don't cut it with me.
Great chocolate fondu!
Great place, the only problem is that the tables are a little tinny. It´s a crowded place, but it is also great. Would go anytime again
Always a great place to Celebrate!!
Total gimmick of a restaurant. Overpriced. Poor service. Many other better options.
it was great, we went three times in our one week in boston, however, we felt unwanted, a hassle if we didn't have a reservation, so we made one and they still didn't want to take us. When we were seated it took us to ask someone for attention for even water, we sat for 25 minutes before anyone came near us or made ey contact so we asked a busser.
It was underwhelming. Took forever to get a waitress over. She ended up being sweet but def. not worth it.
If you're planning to go celebrate your birthday or going on a date, don't waste your time. We had high expectations from the place but were really disappointed by the end.
The server took us to a corner table next to the bin. After requesting, they did not let us change tables even though there were at least 4-5 of them empty next to ours. The tables were still empty by the time we left. :(
We had ordered a hot chocolate with our order which never arrived and we were still charged for it in the check. I usually don't check the bill but I'm glad I did that night.
Mouse traps visI left throughout the dining room. Extremely slow service without apology, some would say rude. One meal didn’t arrive until the rest of our party had finished theirs and the waitress would disappear into the back for 20 minutes at a time. I will never go back to this location.
Brought the kids for lunch and wasn’t pleased with the whole experience. Slow service for not even being busy. Mouse traps all over the restaurant. Main course was basic. Dessert was great, but waited 35 mins. Waitress was friendly. Won’t be rushing back.
This restaurant was very short staffed. Our waitress was running from the hostess desk to every section. After bringing our food, she was never back to our table. We needed a utensil and additional drinks. When our bill came, It was incorrect. The food was overpriced was not very good. The coffee was not hot. All in all, a very disappointing experience.
It was my Daughters 15th birthday with 6 friends accommodations were perfect and waitress was great! The girls enjoyed the food and especially the chocolate fondue! Would definitely recommend checking it out
I love Max Brenner but I probably won't go back. I was disappointed with my experience there on Sunday night. It was a holiday weekend and we had a 9:45pm reservation, and the place was still very crowded when we got there. As always the food was delicious and I got what I expected.
For the uninitiated, Max Brenner is a marquee restaurant located on one of the most popular shopping and dining blocks in the city of Boston. It is not located in some out of the way suburb where the venue may or may not have customers until closing.
So. The coffee/ tea scene. I worked as a server for many years, and in all that time I had only a handful of tables NOT order coffee or an after dinner drink. So, when I ordered coffee at 10:45, I was surprised to hear that coffee was "eighty sixed." (Keep in mind that the bar was very much still open and busy.) When you have a busy restaurant that is open and serving until 11pm, coffee should not be "eighty sixed" at 10:30pm. "Eighty six" means you're out.
Restaurants don't run out of coffee, but servers run out of wanting to be at work.
There was also no tea available, so I settled for a glass of warm water. I know that having a late table can be the last thing you want at the end of a long shift- and had we been the only table in there, I would be a lot more understanding. But if you're a server at a busy restaurant on Boylston Street on a holiday weekend, you should expect to work and not try to clear out your entire section all at once.
One of the worst brunches I've ever had, couldn't finish my food as it was so disgusting. I ordered the Brenner eggs Benedict and they were terrible! The hollandaise was super sour, thin and runny, the black forest ham was full of nerves and the potatoes had been cooked in burnt oil. Seriously the only thing that was good wss the Italian hot chocolate, should have known better...
Just disappointed that we waited 20 minutes for the entree only to be told at the last minute that there were out of eggs and could not do the sunny side up eggs my wife had ordered. They didn't know that until the rest of the order came out? Waiter was nice and they took item off the bill but I can't recommend.
I was expecting the desserts to be excellent and they were but the food was amazing too!!!
This was my second time at Max Brenner because I did enjoy the food the first time I went. However, this time, I made a reservation for 5 but was led to a small space meant for 4. We were all adults so the space was way too crowded for us. On top of that, we were led to our table by a rude waitress. The utensils and plates we were given were all dirty. Sadly, I would most likely not return again.
Late Valentines Dinner
Had Valentines Day celebrated there. Awesome service and food.
Food was good but I had reservations and had gotten originally sat in seat that weren’t even really in the restaurant. Hostess were giving people without reservations better seats. The hostesses didn’t really appear to know what they were doing. We had to ask to move because we were sitting next to the elevator for wheelchairs.
The bartender was busy even on a Tuesday so drinks took a while. Server was fine but nothing special. The fondue itself was tasty, but the dipping options were lacking - flavorless/mushy strawberries, boring grocery store cookies, and bananas. Nothing special and I would have preferred to make it myself at home with better quality ingredients.
The seating is cramped. The tables are small. The lady that sat behind me kept pushing her chair into mine. Therefore, I was squished up against the table I was sitting at. She asked me to move in more and I could not. Other than that issue, drinks are really good and food is comforting. The waitress was very alert and friendly.
We came for the desserts but were really impressed by the food. The burgers were terrific and the right size to fill you up but still have room for dessert.
Kids loved the creative Mac and Cheese delivery and the sharable dessert.
Adults enjoyed the chocolate pizza and Smores Sundae.
Look forward to coming back.
The food was very good and My wife and I loved everything that we did eat. However the service was terrible. We were given water when we sat down and order two drinks. Our meal came and we were able to eat our entire meal before even getting our drinks. Along with that when our meal did come we were not given napkins or silverware and had to physical get up out of the chair to request these basic items. One of the worst service I have ever had
Waitress wasn’t very happy to be serving us but overall the restaurant was great, could’ve just been one bad day for the waitress.
Server was super good.
Not sure what all the hype is about. Food was fair. Our one dessert was not very good. The two shakes were fine, nothing special and @ $8 per not any better than Friendlys. The food was what you would expect from a "gimmick" type restaurant. It was good, not great which is fine for a "dessert" place but when the desserts fall short it makes the experience not worth it. The service was very good though.