About Max Brenner - Boston
Max Brenner's Chocolate Bar & Chocolate Shop elevates the everyday chocolate experience to an extraordinary sensory immersion by making it shareable, pourable, dippable, dunkable & injectable. Chocolate associations are expressed everywhere: in music, in design, and of course, in taste. It surrounds you and carries you away into your own chocolate mood.
A worldwide phenomenon, Max Brenner, Chocolate by the Bald Man, has spread its unique culture with it's iconic dessert and decadent savory menu in United States with locations in New York City, Philadelphia, and Boston.
Boston, MA 02116
Comfort Food, Dessert, Fusion / Eclectic
Hours of Operation:
Mon - Thurs - 10:00am - 11:00pm
Fri - 10:00am - 1:00am
Sat - 9:00am - 1:00am
Sun - 9:00am - 11:00pm
Between Fairfield and Exeter
$30 and under
AMEX, Discover, MasterCard, Visa
Max Brenner's signature music play list
Meter street parking and garage parking at the Prudential Center across the street are available
Take the MBTA towards Government Center. Our restaurant is located closest to the Copley Station
Bar Dining, Beer, Cocktails, Counter Seating, Full Bar, Late Night, Non-Smoking, Outdoor dining, Weekend Brunch, Wheelchair Access, Wine
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Max Brenner - Boston Ratings and Reviews
Service was very good, our waitress was great. Only problem we had was the size of the place, it was extremely cramped. We where a party of five with reservations and they tried to stick us at a four top between two other parties of four. Eventually they ended up putting us at a bigger table which was good. Food was fun and creative. Overall good visit.
Clustered seating, narrow dinner menu, and poor service. Wasn't that impressed and didn't see what al the hype was about, Wait staff could be improved she didn't come around nearly ever but we did get to move our table because the seating area was so clustered I felt as if I was on top of the person behind me. I went with high expectations and left displeased. I got the classic Mac & Cheese I had better, I tried the hazelnut milkshake in the Signature Alice Cup, I like d the cup rather than the drink the flavor was hidden but it was good, nothing to brag about though. As well as the Melting Chocolate Truffle Heart Cake & Shake although pleasing to the eye was very small and there was a little ice cram I mean the size of a quarter when they shake that's what it was. Dominos lava cake is just as good.
Don’t go here.
We went here to give our toddlers a choclate experience. I wasn’t expecting 5 star food or service. But even for 1 star place this experience was a disappointment. We were seated 15 mins late for our reservation. we already knew what we were going to order so we did so immediately upon arrival and the food took 35 mins to arrive (which is a long time for small children to wait). They didn’t even bring the drinks over for 35 mins. The choclate milkshake was a watery icy version of chocolate milk. The food (veggie burger) had a slimy texture, my sons pasta was warm but the sauce was cold. The chocolate dessert was loaded w gobbs of whipped cream, you couldn’t see what was under it. And the worst thing was what they call the ultimate choclate dessert (something they should have mastered given their trademark is choclate) was undercooked and grainy.
I never write reviews to give people the benefit of the doubt, but this one experience made it necessary.
EXTREMELY DISSAPPOINTING EXPERIENCE.
Our server was wonderful and patient. The overall expeirence there is always great; great food, great atmosphere, a great place to be! A great date spot or to meet up with friends! You can’t go there without having something chocolatey. I would recommend this spot to everyone! You’ll always have a great expeirence.
They also offer chocolates you can buy at the front of the restaurant which is super cute!
I’ve gone to this restaurant twice in the last two weeks. The food was fine both times, not outstanding, but average/decent. The restaurant set up is awkward and cramped. Some of the tables are in a back dark hallway looking area. What I was surprised with both times was the poor service. Perhaps the servers have too many tables? I found myself cleaning up the table both times and waiting and waiting for the server to come over so I could tell them that I want to order dessert. Neither time was dessert offered to me....very strange to me in a chocolate restaurant. Both visits when I asked for something that was missing from the meals, it took a loooooong time and multiple people to get it....ketchup, a spoon, a straw... and I saw this happen to other parties too. This is a fun restaurant with delicious hot chocolate and desserts so I would recommend going to this restaurant, just plan on spending a long time at the restaurant.
We were seated by the window and it was drafty as hell as those are retractable windows in the warm weather. Fridgid weather outside didn't help. They were packed, so moving 6 of us elsewhere wasn't an option. But the worst was changing a toddler in the subzero temperature in the bathroom. Really need to work on insulation there.
Food was great although we had a ridiculously long wait for just 3 desert items. Luckily kids were patient enough since we got them some food items from the kids menu prior to desert.
My first experience with Max Brenner was in NYC over ten years ago....it seems things have gone a little downhill since. The vibe inside is very Bennigans like. The willy wonkaish of the fixtures is a little stale now. There are a lot of children, and the things that go along with children. The service was very slow for a restaurant that was maybe half full, i wathed as a dirty table sat for about 20 minutes before someone started to clean it...food took about 30 minutes from time it was ordered..., they also appeared to have a heating issue in the kitchen as the melted butter came out solid, and the toast on my sandwich was stone cold. The churros leave much to be desired, more like a stale chewy pretzel, and not nearly enough to cosume the three dipping sauces, there were six churros and enough sauce for at least six more. The cocktails were delicious, but the ambience rated a seven dollar drink, not 13. Maybe my first experience when the NYC location was new left me with an overly nostalgic expectation...I don't think I will be able to convince my wife to return.
Overall our visit was fair. We went for brunch at 10:30 on New Year's day. We were told that brunch menu was closing soon and they were out of a few menu items. Brunch is typically served until 3:00 on Saturday and Sunday and I was surprised they didn't have some hours on New Year's day. Restaurant was not busy at all which was a surprise. The service was actually very poor. The food was fine. I would stick to desserts. With so many great options to choose from in the area I expected significantly better food and much better service.
Went with my daughter for NYE supper. Seated immediately, our server was awesome but maybe staff had too many tables. Food mediocre, my burger came out more cool than hot. My daughter had Mac&cheese which was very hot. The fondue plate was okay. I did like the crapes and hot chocolate. All in all, the staff were better than the food.
The milkshakes, pancakes and waffles were fine, but my eggs were not hot and they were dry as though they were made too soon and sat and waited for the rest of the food to be ready.
The fondue sauces were good, but the cakes to dip were not good. Also, there was very little to dip into the fondue. Just a few marshmallows, very little fruit and other stuff. I thought the amount of items to dip was stingy. Could have been so much better. We have had better elsewhere. Also, the chocolate chip cookie in the skillet was hard and overcooked. The flavor was lousy as well. Very disappointed.
We thought this would be a treat for the kids to go to Max Brenner in Boston over vacation, but the food quality and desserts were highly disappointing. We will not recommend this restaurant to anyone. Not sure it will survive with the poor attention to food. The diner by our home is a thousand times better..
I took a group of 13 year old girls who had a summer camp reunion. It was the perfect atmosphere, dinner options were casual and suitable for different tastes and the desserts were amazing! Get the Fondue (classic) and dessert pizza . Super fun atmosphere and our waitress was excellent.
we had horrible service, we had asked to order dessert and the waiter just said "yeah" and walked away and came back around 15 minutes later asking if we needed anything. So we got to order our dessert but we waited for 45 mins when our waiter came back asking if we needed anything and we reminded him about out dessert and then they all of a sudden come out. BUT they came out cold...melted chocolate with one of the desserts wouldn't come out of the container because it had cooled. the cookies skillet was as cold as the ice cream on top. We know it was the waiters problem because we watched him flirt and follow the hostess around like a little puppy dog. It was very disappointing because it was our first time being there and had expected more. Most likely will not be going back.
The special occasion was my daughter birthday, the service was so bad that day.
I don’t know it was a busy day, but didn’t have any burger available, and the hot chocolate was your first order we made before meal, but didn’t come until the end of the meal together with your dessert. The waitress never went back to your table to check with something was wrong. Very frustrating!!
Went there because son had heard great things about the chocolate, and the hot chocolate was good, but everything else was pretty awful - extremely poor food in service of their dessert menu. Kids sliders were charred black, chicken Philly sandwich came on soggy waffle-bread and tasted like bland mush, waffle fries were tasteless worse-than-frozen variety, coffee was like water... service was OK to say anything positive - maybe just come for dessert?
Terrible service. I had a reservation for my daughter's 15th birthday for 8 people. They had only 2 servers and I bartender (they had milk shakes). Food took forever, getting ketchup was a problem and honey mustered never came. The whole thing was a mess! I can not recommend!!!
We have been here numerous times for dessert. We made a reservation for Christmas Eve and arrived about 15 minutes early and were seated right away. We were handed menus but sat at the table for almost 15 minutes before a server came over. The server apologized and said this was not her section, the server in this section wanted to go home and she was not sure where he was. She was a good server and felt bad, but also had to check our dessert order after 35 minutes since it had not arrived.(We ordered a sundae and fondue). While it is not the servers fault, this seems to be an ongoing issue here. I ha observed a few other guests waiting for service after they were seated. I would recommend for dessert, but make sure you have plenty of time since you will have to wait a significant amount of time for your food to arrive. I would recommend based on the menu and all the delicious desserts available. Service leaves a lot to be desired.
Restaurant not full when we arrived. Shown to probably the crappiest table in the house, next to server station. We asked to be moved and were accommodated.
Probably better not to use OpenTable to make a reservation, but instead to call the restaurant directly and ask for a good table.
While our waitesss was very nice, the service from the bar was very slow. After receiving a Bloody Mary that tasted like tomato soup, my friend exchanged it for just a glass of prosecco. It took about 10 minutes to get the drink! They need more staff at the bar, especially during Saturday brunch.
Service wast great. Took forever for the food to come out. Fire alarm was going off for most of the time that we were there which really ruined the experience. Would probably not go there for dinner food again. Menu was small and not much to choose from. Chocolate fondue was just ok. Don't see the hype with this place.
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