Brought the kids for lunch and wasn’t pleased with the whole experience. Slow service for not even being busy. Mouse traps all over the restaurant. Main course was basic. Dessert was great, but waited 35 mins. Waitress was friendly. Won’t be rushing back.
I love Max Brenner but I probably won't go back. I was disappointed with my experience there on Sunday night. It was a holiday weekend and we had a 9:45pm reservation, and the place was still very crowded when we got there. As always the food was delicious and I got what I expected.
For the uninitiated, Max Brenner is a marquee restaurant located on one of the most popular shopping and dining blocks in the city of Boston. It is not located in some out of the way suburb where the venue may or may not have customers until closing.
So. The coffee/ tea scene. I worked as a server for many years, and in all that time I had only a handful of tables NOT order coffee or an after dinner drink. So, when I ordered coffee at 10:45, I was surprised to hear that coffee was "eighty sixed." (Keep in mind that the bar was very much still open and busy.) When you have a busy restaurant that is open and serving until 11pm, coffee should not be "eighty sixed" at 10:30pm. "Eighty six" means you're out.
Restaurants don't run out of coffee, but servers run out of wanting to be at work.
There was also no tea available, so I settled for a glass of warm water. I know that having a late table can be the last thing you want at the end of a long shift- and had we been the only table in there, I would be a lot more understanding. But if you're a server at a busy restaurant on Boylston Street on a holiday weekend, you should expect to work and not try to clear out your entire section all at once.
One of the worst brunches I've ever had, couldn't finish my food as it was so disgusting. I ordered the Brenner eggs Benedict and they were terrible! The hollandaise was super sour, thin and runny, the black forest ham was full of nerves and the potatoes had been cooked in burnt oil. Seriously the only thing that was good wss the Italian hot chocolate, should have known better...
Just disappointed that we waited 20 minutes for the entree only to be told at the last minute that there were out of eggs and could not do the sunny side up eggs my wife had ordered. They didn't know that until the rest of the order came out? Waiter was nice and they took item off the bill but I can't recommend.
I was expecting the desserts to be excellent and they were but the food was amazing too!!!
This was my second time at Max Brenner because I did enjoy the food the first time I went. However, this time, I made a reservation for 5 but was led to a small space meant for 4. We were all adults so the space was way too crowded for us. On top of that, we were led to our table by a rude waitress. The utensils and plates we were given were all dirty. Sadly, I would most likely not return again.
Late Valentines Dinner
Had Valentines Day celebrated there. Awesome service and food.
Food was good but I had reservations and had gotten originally sat in seat that weren’t even really in the restaurant. Hostess were giving people without reservations better seats. The hostesses didn’t really appear to know what they were doing. We had to ask to move because we were sitting next to the elevator for wheelchairs.
The bartender was busy even on a Tuesday so drinks took a while. Server was fine but nothing special. The fondue itself was tasty, but the dipping options were lacking - flavorless/mushy strawberries, boring grocery store cookies, and bananas. Nothing special and I would have preferred to make it myself at home with better quality ingredients.