Max Brenner - Boston

3.8
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1969 Reviews
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$30 and under
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Comfort Food
Max Brenner's Chocolate Bar & Chocolate Shop elevates the everyday chocolate experience to an extraordinary sensory immersion by making it shareable, pourable, dippable, dunkable & injectable. Chocolate associations are expressed everywhere: in music, in design, and of course, in taste. It surrounds you and carries you away into your own chocolate mood.

A worldwide phenomenon, Max Brenner, Chocolate by the Bald Man, has spread its unique culture with it's iconic dessert and decadent savory menu in United States with locations in New York City, Philadelphia, and Boston.

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Sun 9:00PM - 10:00PM
Mon - Thu 12:00PM - 1:00PM 1:15PM - 2:00PM 5:00PM - 6:00PM 8:00PM - 10:00PM
Fri 12:00PM - 1:00PM 1:15PM - 2:00PM 5:00PM - 5:30PM 9:30PM - 10:00PM

What 1969 People Are Saying
Overall ratings and reviews
Reviews can only be made by diners who have eaten at this restaurant
3.8based on recent ratings
3.8
food
3.6
service
3.8
ambience
3.4
value
Noise · Moderate
74% of people would recommend it to a friend
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OT
1 review
Dined 3 days ago
Overall1food2service1ambience2

Food was mediocre and not worth the price and service was terrible and it was not busy at all. Won’t be going back

OT
New England
2 reviews
Dined 5 days ago
Overall1food2service1ambience1

Was here yesterday, and this was my 2nd time here with good friends and poor service. One of my friends was given carrots in her salad after she shared she was allergic to them and refused to be given another one. I was given my meal early while my friends and I were still eating an appetizer. I shared that we should have all our orders out together instead of one by one. I had my food sent back to the kitchen and received it cold when my friends orders were ready. I was really disappointed and embarrassed with this experience.

GR
1 review
Dined on January 8, 2020
Overall5food3service5ambience3

Desert was wonderful. First time there, and did not enjoy appetizers except fire roasted tomatoes. Will definitely return for fondue and desserts!

DW
1 review
Dined on January 2, 2020
Overall4food5service3ambience3

Very slow service but lovely dessert. A bit pricey but couldn’t fault the quality of the food. Would visit again.

M
1 review
Dined on December 29, 2019
Overall2food3service2ambience3

I have always enjoyed Max Brenner in the past. This Sunday was much different. We had problems at the host staff with my reservation. We had a kind, but very new server. He told us 30 minutes in, after the whole table ordered, that they were out of French toast and pancakes at 10:30 am. The food, although tasty, came out very sporadically so that the guests were eating at different times. Also, my Mocha hot chocolate wasn’t even delivered in the special hug mug. I will think twice about returning to Max Brenner.

RM
New York Area
18 reviews
Dined on December 28, 2019
Overall4food4service4ambience5

Food was good, desserts were just OK. I expected better.

OT
New England
1 review
Dined on December 28, 2019
Overall1food1service1ambience2

The waitress Kaylah was terrible. She had zero personality. She knew it was my daughter’s birthday and made no effort to make her feel special- barely wished her a Happy Birthday.
She got one of the girls order wrong, the food was cold ( and it was not busy for noontime on a Saturday) she looked like she did not want to be there. When I tried to get her attention to get more napkins she looked totally put out. When she brought our dessert over with the “candle in it the sparkles burnt my daughter’s leg because she could not put it down and walk away fast enough- we will not be back.

OT
1 review
Dined on December 23, 2019
Overall5food5service5ambience5

Excellent!

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D
New England
20 reviews
Dined on December 22, 2019
Overall1food1service1ambience3

The brunch is underwhelming. There was a large group of us celebrating a birthday and everyone was disappointed. The spiced bacon has too much seasoning which none of us liked. Service and getting the food was slow, I had requested the omelette without tomatoes and there ended up being a lot of tomatoes in the omelet to the point where it didn’t taste good and I couldn’t eat any of it. The restaurant wasn’t too busy so I’m not sure why the service and food weren’t good. The waitress could have been more attentive. The only highlight was the hot chocolate was excellent. Other than that I would not recommend Max Brenner for brunch.

JG
New England
6 reviews
Dined on December 21, 2019
Overall4food5service4ambience4

The seating is pretty uncomfortable and the food and drinks is a bit overpriced. We went over the weekend and it was 5 different people’s birthday so it was loud and the waits were long for our drinks and food.

The chocolate martini is worth the wait and our waitress was very apologetic for how long we waited. They had to ask the kitchen to remake one of our meals because they forgot to make it. The desert is typically what I’d suggest people going to max Bs for

AM
New England
1 review
Dined on December 21, 2019
Overall2food4service1ambience1

Food was very good. Myself and other person both had salads that were excellent. Kids pasta is creative with syringe but portion was tiny. The crepe dessert and hot chocolate were fantastic. Kids dessert pizza was just ok. Certainly room to make crust more appealing.

The service was very slow. Hard to tell if it was kitchen backed up, a server that had too many tables, or just a poor server. He seemed to be trying hard but didn't communicate what was causing the hold up. When our food came we had no setups so he brought over forks when we asked but no knives. When dessert came we had no utensils again, asked but took so long we took them off an adjacent table that another server was setting. He did apologize and said not to tip him (we still did because like I said he seemed to be trying).

The main reason I would not recommend is that I did not feel the restaurant was very clean. Inside the menu was dirty, the sugar container had food on it and the floor was dirty. Additionally, we sat on this 4 top table stuck in between the stairs and the lift. The side of the lift behind the railing for the second floor was directly behind two of the seats. It was absolutely disgusting and covered with grime and dust. Additionally, the bottom of the railing was grimy and dusty. And finally, the bathroom had not been checked and there was no paper towel, water on floor and counter, and overflowing trash. It wasn't that busy when were there (before 5pm) and there was 2-3 hosts standing up front not that busy.

EE
New England
1 review
Dined on December 21, 2019
Overall1food2service1ambience1

Terrible service, rude waiter, terrible table. We arrived at about 1:10pm for our 1:30 reservation. They acted as if this were a problem despite there being numerous empty tables. We said we could wait as we knew we were early. Eventually we were seated in a table crammed in next to the handicap elevator. It was very narrow and the chairs could not be pushed in due to the pedestal under the table (not a good set up for 4 people including two young children ages 4 and 7) despite there being many larger and more comfortable tables open in the restaurant. Water was brought to the table, but never refilled after we finished our first glasses while perusing the menu. They were not very accommodating to allergy request for my allergic child and still brought the wrong item. My 7 year old did not get the corrected dish until everyone else at the table was finished and then they still brought the wrong side dish. When hot chocolate was brought to the table, my 4 yo pushed a menu towards it and it spilled. The waiter brought some napkins but did not offer to help clean up the mess. We ended up with a pile of soggy wet napkins on the table that were not removed throughout the meal. We had intended to get dessert, but were so disgusted with the service that we asked for the check and left.

M
1 review
Dined on December 17, 2019
Overall5food5service5ambience5

This was my first time visit for my daughter’s 21st birthday. We visited with a couple of friends and it was absolutely amazing! Highly recommend

OT
New York Area
1 review
Dined on December 16, 2019
Overall5food5service4ambience4

Chocolate cheesecake crepe was delicious!

S
New York Area
3 reviews
Dined on December 15, 2019
Overall4food5service5ambience4

The selection was versatile and unique. The service was very attentive. Food was visually pleasing and tasted delicious. Definitely will go back. So many things I want to try.

s
New England
11 reviews
Dined on December 15, 2019
Overall5food5service5ambience5

We love coming here! All of our food orders were delicious. We had a mix of brunch and lunch options - pizza, french toast, mac and cheese, salad. The cinnamon apple french toast was amazing! We got the fondu sampler dessert and tiramisu. Both were good, but the tiramisu cream was delicious. Mimosas and chocolate martinis were also delicious. Seating is a little tight/crowded.

L
New England
1 review
Dined on December 14, 2019
Overall4food3service4ambience3

A little too cramped and loud for my liking but great desserts

R
1 review
Dined on December 14, 2019
Overall5food5service5ambience5

They are LGBT Allies! On my girlfriend and I's five year anniversary, they brought us a sparkler instead of yelling homophobic slurs like the last place we celebrated. 10/10 would recommend to gays and straights alike!

OT
New England
1 review
Dined on December 11, 2019
Overall5food5service4ambience5

Food was outstanding

C
New England
12 reviews
Dined on December 8, 2019
Overall5food4service5ambience4

We were there for my daughter’s birthday. Had a lovely meal. They gave us a nice table away from crowds. The food is good. The desserts are amazing

FN
New England
6 reviews
Dined on December 6, 2019
Overall1food5service1ambience3

Sweet 16 indicated on reservation and reminded host upon arrival to please sing happy birthday when dessert was delivered. Despite hearing several other people being sung to, they forgot us. Disappointing. Food was barely cleared before fondue came. I booked far in advance envisioning a different experience.

OT
Pittsburgh
1 review
Dined on December 5, 2019
Overall5food4service5ambience5

Restaurant honored the reservation on time for a group of 7. The server was polite, gave recommendations and offered prompt service. I had the salmon dish and salmon was slightly overcooked/dry, but otherwise good. Coworker’s burger, steak and Mac and cheese got good reviews- clean plates all around. I had a waffle for dessert and it could have fed 4 people! Check was delivered promptly. Would return if back in Boston.

OT
Sacramento
1 review
Dined on December 5, 2019
Overall2food3service1ambience2

We were the only ones there when it first opened, and our server was no where to be found most of the time.

CB
New England
3 reviews
Dined on November 30, 2019
Overall2food2service2ambience2

While nothing was terrible, nothing was great. Everything was very average. Ok for groups with younger children because of the chocolate aspect (my daughter was very happy) but for adults, this is not a place to go.

OT
New England
1 review
Dined on November 24, 2019
Overall1food3service1ambience2

Server was rude and didn’t check on us or ask how our food was. When we asked for a specific thing on our order he didn’t tell us it wouldn’t come like that and was rude to us when we asked about it when he brought out our order. The food was alright except for it not being what we ordered. By the end of dinner we had to ask another server to get our bill because our server had completely disappeared and we knew we weren’t going to leave anytime soon if we waited for him to come back and check on us. Food was highly priced for the quality of food we received.

OT
1 review
Dined on November 24, 2019
Overall1food1service1ambience1

Food tasted awful. Quality of their desserts is not the same anymore

OT
1 review
Dined on November 23, 2019
Overall4food5service3ambience5

The food was great! We would go back for the food for sure. Our service wasn’t that great. We had to keep tracking down server bc we wanted more drinks. She barely ever came back. We had to flag her down for the check which wasn’t easy.

OT
New England
1 review
Dined on November 22, 2019
Overall1food3service1ambience4

The thing to go there for is the dessert. The chocolate is great and very good. The food is okay, almost like overpriced bar food and small portions though. The thing that really got me was the service here. Awful. I don’t know if the waitress was having a bad night or what, but she was horrible. We had a group of 8, but instead of taking all of our orders she took some orders and then disappeared for about 15 mins and then wouldn’t come back for another 15 mins. Some of us would be eating and others would just be waiting for her to come back. Not attentive at all. She didn’t bother to come and take our menus, fill our waters, clear our plates, ask us about the overall experience, or anything. We spent more time waiting for her than we did actually enjoying what Max Brenner has to offer. Please fix it.

NC
1 review
Dined on November 22, 2019
Overall1food1service1ambience1

Highly overrated. Got a reservation well in advance. there was hardly anyone there because it was the middle of the afternoon yet they seated us at a horrible table. I asked if we could change tables and they said no. The shake tasted like there was loose powder... Not mixed or dissolved good enough. The waiter was nowhere to be found when I needed him. Horrible experience. Would not recommend.

OT
New England
1 review
Dined on November 19, 2019
Overall5food5service3ambience4

The food and drinks were excellent and our server was very respectful and managed to be very attentive while not being intrusive, it was a great spot for the end of our date night

OT
San Francisco
3 reviews
Dined on November 19, 2019
Overall1food1service2ambience2

The desserts here are incredibly mediocre and worse than anything you could assemble yourself from supplies at the grocery store. I remember Max Brenner’s as being good over a decade ago, but clearly it’s deteriorated or my memory is just rosy. Anything would be a better choice for dessert than this place.

OT
New England
1 review
Dined on November 16, 2019
Overall5food5service5ambience4

The restaurant was fun and lively. The food was very good and we had excellent service. The desserts - according to my kids - were great. I had a delicious hot chocolate. The music was just too loud and it was hard to hear each other talk. Other than that it was perfect.

JC
New England
3 reviews
Dined on November 16, 2019
Overall3food2service4ambience3

Food was very average for the price. Very few customers there.

OT
New England
2 reviews
Dined on November 15, 2019
Overall4food5service5ambience3

Was great food and service but the atmosphere was unbearably hot.

MM
1 review
Dined on November 9, 2019
Overall3food4service5ambience2

Wanted this to be such an incredible experience. The NOISE music was so loud it was insane. Would love to go there again but the noise is too much. The noise literally took away from the food etc

OT
1 review
Dined on November 9, 2019
Overall4food3service3ambience5

We went for brunch for a birthday. The hot chocolate was amazing, I would definitely recommend that. My friend and I got burgers and they were a little too pink for our liking (we asked for medium) and everything was a bit too overpriced for what we got but that’s normal for back bay restaurants.

OT
1 review
Dined on November 8, 2019
Overall4food3service5ambience4

Staff was really friendly and accommodating. Food was good. Very unique and delicious drink selection. Portion size inconsistent (steak was a large size but chicken was small). Music was loud. Overall, I would go back.

C
1 review
Dined on November 8, 2019
Overall3food2service4ambience4

Had very little experience with the chocolate itself the fondue was loaded with mediocre food, and the churos were dense and disappointing that we paid extra for. The environment w as uncomfortable with a table of people seating above us staring at us while we ate the whole time. Not a very relaxing experience .

JL
New York Area
23 reviews
Dined on November 2, 2019
Overall5food5service4ambience5

Great time , service , dessert , martinis and friends!!!

l
New England
14 reviews
Dined on November 2, 2019
Overall1food2service4ambience2

this place was filthy. my $11 martini was served in a glass that had caramel on the inside of the glass from the last person, I didn't notice it until I had taken a few sips, so gross! looked up at one point to see chocolate on the ceiling and something in a light that looked more than a little suspect. bathroom was also quite unkempt, trash overflowing and no toilet paper. will not ever return.

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