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Max Brenner - Boston - Permanently Closed, Boston, MA

Max Brenner - Boston - Permanently Closed

4.2
4.2
2022 Reviews
$30 and under
Comfort Food
Max Brenner's Chocolate Bar & Chocolate Shop elevates the everyday chocolate experience to an extraordinary sensory immersion by making it shareable, pourable, dippable, dunkable & injectable. Chocolate associations are expressed everywhere: in music, in design, and of course, in taste. It surrounds you and carries you away into your own chocolate mood.

A worldwide phenomenon, Max Brenner, Chocolate by the Bald Man, has spread its unique culture with it's iconic dessert and decadent savory menu in United States with locations in New York City, Philadelphia, and Boston.

Permanently Closed

This restaurant is permanently closed.

Additional information

  • Dining style

    Casual Dining

  • Cuisines

    Comfort Food, Dessert, Fusion / Eclectic

  • Hours of operation

    Mon–Thu 11:00 am–11:00 pm Fri 11:00 am–1:00 am Sat 9:00 am–1:00 am Sun 9:00 am–11:00 pm

  • Phone number

    (617) 274-1741

  • Payment options

    AMEX, Discover, MasterCard, Visa

  • Dress code

    Casual Dress

  • Neighborhood

    Back Bay

  • Cross street

    Between Fairfield and Exeter

  • Parking details

    Meter street parking and garage parking at the Prudential Center across the street are available

  • Public transit

    Take the MBTA towards Government Center. Our restaurant is located closest to the Copley Station

  • Entertainment

    Max Brenner's signature music play list

  • Additional

    Bar Dining, Beer, Cocktails, Counter Seating, Full Bar, Late Night, Non-Smoking, Patio/Outdoor Dining, Weekend Brunch, Wheelchair Access, Wine

What 2,022 people are saying

Overall ratings and reviews

4.2
4.2 based on recent ratings
  • 4.3Food
  • 4Service
  • 4Ambience
  • 3.8Value

NoiseModerate

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  1. c

    carlh

    1 review

    5.0

    1 review

    Dined on March 14, 2020

    overall5food5service5ambience3
    Everything was fabulous from the food to the waitstaff. We can’t wait to go back again.
  2. L

    Lisa

    1 review

    4.0

    1 review

    Dined on March 7, 2020

    overall4food4service5ambience4
    was fun, waitress was great, but my well done hamburger arrived incredibly pink - had to get a new order
  3. L

    Lenny

    New England

    40 reviews

    vip
    5.0

    40 reviews

    Dined on March 7, 2020

    overall5food5service2ambience5
    Food is incredibly delicious. Their take on eggs benedict with a savory waffle is out of this world. The service was a bit to do desired this time. We have experienced better prior times.
  4. J

    vidyaJ

    1 review

    4.0

    1 review

    Dined on March 7, 2020

    overall4food3service4ambience5
    Quality of hot choc and drinks could be improved. Overall great experience
  5. FW

    FrankW

    1 review

    5.0

    1 review

    Dined on February 26, 2020

    overall5food5service5ambience5
    We arrive 25 minutes before reservations. So they seated us right away there weren't many people. 4pm. I went because I wanted to try the fondue but my daughter wanted burgers. The burgers were outstanding. And I forced myself to have the fondue which was also delicious. It's an experience that everyone should try at least once.
  6. NG

    NiaG

    1 review

    5.0

    1 review

    Dined on February 24, 2020

    overall5food5service5ambience5
    First time visiting this restaurant, our waitress was great, good food and nice ambiance. Definitely will be coming back!
  7. OT

    OpenTable Diner

    New England

    2 reviews

    vip
    5.0

    2 reviews

    Dined on February 24, 2020

    overall5food5service5ambience5
    Absolutely amazing. Sparkler to boot.
  8. OT

    OpenTable Diner

    Las Vegas

    3 reviews

    2.0

    3 reviews

    Dined on February 23, 2020

    overall2food3service2ambience3
    Unfortunately this restaurant extension is suffering in quality. I had previously enjoyed my visits to this restaurant, but there are a few details that reveal that they may be struggling as a business. The waitstaff are inexperienced and inattentive. We had to ask multiple times for items to be brought to the table that had been previously requested. The food is okay, but some of the dishes were incomplete. For example, the waffle fries are advertised as “cocoa-powdered” but had no cocoa powder on them. It was a disappointing experience.
  9. LL

    LauraL

    New England

    1 review

    5.0

    1 review

    Dined on February 22, 2020

    overall5food5service5ambience4
    The food here is superb; the service excellent. If you want less volume, go early. The sound level jumped 17db in less than an hour, taking the ambience from comfortable for conversation to difficult. The music could be softer; people wouldn’t feel a need to talk over it. All in all, a delicious brunch stop.
  10. AM

    AndreaM

    New England

    14 reviews

    5.0

    14 reviews

    Dined on February 22, 2020

    overall5food5service5ambience5
    There for a date night with my daughter ... we both loved it. She’d like to return with some of her friends.
  11. DJ

    DJB5

    New York Area

    3 reviews

    3.0

    3 reviews

    Dined on February 21, 2020

    overall3food3service3ambience4
    Dessert was very good, but overpriced for the amount you got. Lunch was mediocre at best. Would go back for dessert, but not for the lunch/dinner food. Service was also mediocre.
  12. OT

    OpenTable Diner

    New York Area

    3 reviews

    vip
    3.0

    3 reviews

    Dined on February 21, 2020

    overall3food3service4ambience2
    A little disappointed in food compared to the restaurant in NYC. Dessert was small but made look large with whipped cream, so was basically paying for a large dish of whipped cream. Restaurant looked a little dingy.
  13. CB

    CarlaB

    1 review

    5.0

    1 review

    Dined on February 21, 2020

    overall5food5service5ambience5
    Amazing! Great food and portions! Value is so worth it! Great staff and very quick! Can’t wait to come back!
  14. OT

    OpenTable Diner

    1 review

    3.0

    1 review

    Dined on February 21, 2020

    overall3food3service2ambience2
    Not busy but service poor. Food average at best.
  15. a

    anonymous

    New England

    2 reviews

    5.0

    2 reviews

    Dined on February 20, 2020

    overall5food5service5ambience3
    It was great! I was a little skeptical because of some recent reviews, but I was pleasantly surprised! The food was great. I wanted over-the-too desserts and they delivered. And our waiter was excellent. He was attentive and super friendly. Will def go back again!
  16. NO

    NoreenO

    New England

    5 reviews

    vip
    4.0

    5 reviews

    Dined on February 20, 2020

    overall4food5service3ambience3
    Food was great. Service was very slow.
  17. OT

    OpenTable Diner

    New England

    1 review

    5.0

    1 review

    Dined on February 18, 2020

    overall5food5service5ambience5
    Most amazing meal. Never disappoints!!
  18. JK

    JosephK

    New England

    53 reviews

    vip
    5.0

    53 reviews

    Dined on February 17, 2020

    overall5food5service5ambience5
    It’s fun. It’s fanciful without being too girly or childish. Comfort food focused lunch menu. Perfectly executed cheeseburgers. Many, many delicious dessert options.
  19. CL

    ClaLeaJo

    1 review

    2.0

    1 review

    Dined on February 17, 2020

    overall2food3service1ambience2
    Took almost an hour to order. Given brunch menu then told brunch wasn’t available. Had to flag down manager multiple times to get service. Crepes were awesome though.
  20. DM

    DavidM

    New York Area

    1 review

    5.0

    1 review

    Dined on February 17, 2020

    overall5food5service5ambience5
    Delicious food and dessert.. we went there to celebrate my daughter’s 19th birthday. Very enjoyable.. we’ll be back!!!
  21. AM

    AndreaM

    New England

    14 reviews

    4.0

    14 reviews

    Dined on February 16, 2020

    overall4food4service5ambience5
    Valentine’s Day...
  22. MB

    MichelleB

    1 review

    5.0

    1 review

    Dined on February 16, 2020

    overall5food5service5ambience5
    AMAZING FOOD AND DESSERT!!! Recommend reservations, wait time was over 2 hours for people who did not have reservations!
  23. LS

    LaurelS

    New England

    1 review

    5.0

    1 review

    Dined on February 15, 2020

    overall5food5service5ambience5
    Our experience was amazing! Our waiter was wonderful. He was able to give us drink recommendations, filled up our waters often and was very attentive. The food was out of this world. We will definitely be back!
  24. TB

    TonyB

    New England

    3 reviews

    vip
    2.0

    3 reviews

    Dined on February 15, 2020

    overall2food3service4ambience3
    Along with the tables around us we were very cramped when sitting down for dinner. The space was tight and uncomfortable.
  25. j

    jackief

    New England

    1 review

    3.0

    1 review

    Dined on February 15, 2020

    overall3food3service2ambience3
    I would say the service was super slow. My dinner came before my drink. Our dinner was so so but the desserts were good
  26. EZ

    EmmeZ

    New England

    1 review

    2.0

    1 review

    Dined on February 15, 2020

    overall2food2service2ambience2
    The hot chocolate was lacking flavor and depth. The waitress spilled water in our laps, the men’s room was out of paper towels, the ladies room had a light out, I used my phone as a flashlight. Nothing beats walking around Boston in a cold day with wet clothes.
  27. OT

    OpenTable Diner

    New England

    16 reviews

    vip
    3.0

    16 reviews

    Dined on February 15, 2020

    overall3food4service1ambience3
    We were super excited to try this place, having seen photos of friends dining there on social media....however, our experience was less than good with the horrible service we received. It took forever for our orders to be taken, the food came out before the apps, and our waitress was nowhere to be seen for long periods of time. Maybe she was new, not quite sure, but she kept blaming everything on everyone else...the bar (which was clearly dead) and the kitchen. Would like to try and go back again just for dessert, but not racing there anytime soon.
  28. C

    Chanie

    New England

    6 reviews

    vip
    3.0

    6 reviews

    Dined on February 15, 2020

    overall3food2service2ambience3
    We dine here often to celebrate special occasions because it's one of the fave places of my daughter. She enjoyed her order which was really good. The hot chocolate we both ordered were lukewarm My order was not that great and it was missing a side that it was meant to be served with as indicated on the menu.
  29. G

    Ginger

    New England

    1 review

    5.0

    1 review

    Dined on February 15, 2020

    overall5food5service5ambience4
    Overall it was a great experience for me and my boyfriend, we went for Valentine’s Day and it was the perfect date. we split a pizza and had the churro fondue and a shake, no complaints it was excellent. And we were seated at the time our reservation was held for.
  30. OT

    OpenTable Diner

    1 review

    5.0

    1 review

    Dined on February 15, 2020

    overall5food4service4ambience5
    The night was great. Service was very good. Food didn’t take long to come and everything was overall great! Will definitely come back soon when the weather gets better.
  31. OT

    OpenTable Diner

    1 review

    5.0

    1 review

    Dined on February 15, 2020

    overall5food5service3ambience5
    Ate here with my daughter and boyfriend for Valentine’s Day. Waitress could have been a lot more attentive but other than that the food was great and we definitely want to go back to try more things on the menu cause there’s so much to choose from ! We ordered a couple of different things and were surprised at how low our bill was ! The fondues were great and the fries were absolutely amazing ! The only thing that wasn’t really good was the Mac and cheese burger my bf ordered, so I’d say im not too sure how good the actual food items are but all the treats are delicious. Will definitely be going back !
  32. OT

    OpenTable Diner

    1 review

    5.0

    1 review

    Dined on February 14, 2020

    overall5food5service5ambience5
    Once we entered the smell was so good and the energy was so vibrant ! Our waitress was super nice and made sure to attend our needs plus the food was amazing ! I would recommend this to anyone wanting a good time.
  33. OT

    OpenTable Diner

    New England

    3 reviews

    5.0

    3 reviews

    Dined on February 9, 2020

    overall5food5service5ambience5
    This was a good place to eat for something a little different. Hot chocolate was delicious. Burgers Cooked perfectly and so tasty. Chocolate espresso milkshake was yummy. Our waitress Sabin was FANTASTIC!
  34. OT

    OpenTable Diner

    New York Area

    1 review

    4.0

    1 review

    Dined on February 8, 2020

    overall4food4service1ambience3
    My best friend turned 30 and her only request was chocolate. I thought, where better to go than Max Brenner. We’ve been before and had a lovely time so so knew she’d love it. When we arrived we were seated rather quickly as we had a reservation that specifically stated it was my friends birthday. After we were seated we didn’t see a waitress for over five minutes. We finally ordered drinks, an appetizer, and our meals and continued to chat. We realized it had been a while and we still didn’t have our drinks. When they finally arrived my margarita was weak, the birthday girl’s was too strong, and so was the drink our other friend ordered. We were very excited for the appetizer but they brought it at the same time as our meal!!!! Super frustrating. Our waitress didn’t check on us once and when we looked around to find her she was standing at the waitress podium on her phone. We were hoping to get some water and it when we finally flagged her down she seemed annoyed. The food was good and we had a good time but i was very unhappy with the service I received or Lack thereof.
  35. OT

    OpenTable Diner

    New England

    10 reviews

    5.0

    10 reviews

    Dined on February 8, 2020

    overall5food5service5ambience5
    Such a fun place. Loved it each time we went.
  36. OT

    OpenTable Diner

    New England

    1 review

    5.0

    1 review

    Dined on February 8, 2020

    overall5food5service5ambience5
    I was happy overall it was great yay
  37. DC

    DavidC

    1 review

    4.0

    1 review

    Dined on February 8, 2020

    overall4food5service5ambience4
    Great place music was just way too loud and I couldn’t even hear the waiter. Food was outstanding but that just made the experience less fun.
  38. T

    Tayl

    1 review

    3.0

    1 review

    Dined on February 1, 2020

    overall3food2service3ambience4
    Food was average and overpriced and the service was slow and there wasn't many people there.
  39. ED

    EmiDahl

    New England

    57 reviews

    vip
    3.0

    57 reviews

    Dined on February 1, 2020

    overall3food2service3ambience4
    We have been long time patrons of Max Brenner and have always had fun in the atmosphere and with the delicious chocolate drinks and desserts. It seems the food menu has changed recently and it was definitely disappointing. I used to get a pasta with tomatoes and chicken in it that was very yummy, today what seemed like the closest thing was Mac and cheese and it was definitely not good enough to get again and did a bad job replacing it. What used to be a yummy sandwich with chicken and pesto with great bread is now a very basic sandwich that was on just a basic sub bread. I think the new food menu is lazier and overpriced versions of what used to be indulgent treats. Also why doesn’t more of the dinner menu have a chocolate twist? The waffle fries are still good at least! Also this is now the second time our service has been mediocre. Once, I ordered a chocolate martini (which is always delicious) and the strawberry it came with had mold on it! The person that delivered it to me corrected it by giving me a new martini after I pointed it out, but didn’t take the cost of the drink off my bill, which is crazy to me when you serve someone something with mold on it. Today wasn’t as egregious, it was just a really not tasty lavender margarita that we sent back that still ended up on our bill. Overall I’m just sad to say this place seems to be going downhill. We still have a lot of happy memories here but based on these last two experiences I probably won’t be eating here again. Maybe just for a chocolate drink.
  40. OT

    OpenTable Diner

    1 review

    5.0

    1 review

    Dined on January 27, 2020

    overall5food3service5ambience5
    Our waitress was excellent!

FAQs

Max Brenner - Boston - Permanently Closed is rated 4.2 stars by 2022 OpenTable diners.

Permanently Closed

This restaurant is permanently closed.

Additional information

  • Cross street

    Between Fairfield and Exeter

  • Neighborhood

    Back Bay

  • Hours of operation

    Mon–Thu 11:00 am–11:00 pm Fri 11:00 am–1:00 am Sat 9:00 am–1:00 am Sun 9:00 am–11:00 pm

  • Cuisines

    Comfort Food, Dessert, Fusion / Eclectic

  • Dining style

    Casual Dining

  • Dress code

    Casual Dress

  • Parking details

    Meter street parking and garage parking at the Prudential Center across the street are available

  • Public transit

    Take the MBTA towards Government Center. Our restaurant is located closest to the Copley Station

  • Payment options

    AMEX, Discover, MasterCard, Visa

  • Entertainment

    Max Brenner's signature music play list

  • Additional

    Bar Dining, Beer, Cocktails, Counter Seating, Full Bar, Late Night, Non-Smoking, Patio/Outdoor Dining, Weekend Brunch, Wheelchair Access, Wine

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  • Terms of Use
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