Service was terrible.
Made this reservation on OT got there they had no record of our reservation young girls as hostesses said they never get OT reservations well complained to mgr after 1/2 hour seated service slow food came wrong after 1 hour Matteo chicken $30 came out with 2 tiny pieces one tiny drum stick one tiny wing embarrassing to my guests we complain they bring a tiny piece of chicken ordered linguini received spaghetti was very disappointed from the minute we walked in to this restaurant. We will not return! Very unhappy I do have pics of the chicken
Reservations are meaningless. We had an 830 reservation and arrived at 8:15. We were told, “we will let you know at 830 how long you will have to wait”! Absurd.
That wasnt just us, it was everyone with a res.
The food is good but the entire experience is ruined by the message at the door. Frankly, too many good choices in town to accept the aggravation.
Enjoyed dinner, food great. Our table was a bit small for seven. Also, one seat in servers path and diner was constantly being bumped into.
Good news was that we were seated at the time of our reservation. The food was good, but not great. For that, it was pricy. The noise level was overwhelming making it very difficult to have a conversation. The wait staff only present to take initial order and pushed to up sell each dish to larger portion.
We had to wait till the waiter gave us menus; we were 6 in the party and he only gave 4. I asked for 2 more and his answer was when we were ready to get his attention. He was not a young, fresh, new waiter so we were quite shocked. Finally, we shared the menus and after a good 20 minutes he was on the other side of the divider, I said "Hello" and he said "are you ready?" I said we've been waiting for you. No apologies, just "who'se starting." It's a good thing that the
food is quite good and ample portions even the small plates are big otherwise we would have walked out from such an attitude. It was Valentine's evening. We had a 6 p.m. res and the restaurant wasn't that crowded as later, so the waiter wasn't as busy as all tables filled later. We didn't start to get our meals till about 7 p.m. Not that that's late but it is for a 6 p.m. reservation. Tasty but disappointed with service as you note above.
Excellent food! Always a positive dining experience.
Wonderful dinner as usual. Chopped salad was fresh. Chicken Matteo loaded with veggies was delicious. What a huge portion! Salmon was excellent and enough for two people to share. Cannoli is a real special dessert not to be missed. Good selection of wine. Outstanding service.
Eggplant disappointing mushy everything else was good. Dessert was excellent
Delicious food. Waited long time for our table, with reservations. Service slow.