Matchbox - 14th Street

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1. IW

   paulInWashington

   Washington DC

   24 reviews

   5.0

   24 reviews

   Dined on March 15, 2020

   overall5food4service4ambience4

   Hostess coped very well with city-imposed customer spacing. Service was good and food tasty, as always. Felt it important to support local business before mandatory closing

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2. OT

   OpenTable Diner

   Chicago

   1 review

   1.0

   1 review

   Dined on March 13, 2020

   overall1food2service2ambience4

   Food was overpriced for quality. Waitress was unprofessional and rats were crawling on the ground outside

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3. DC

   DC01

   Washington DC

   15 reviews

   vip
   3.0

   15 reviews

   Dined on March 8, 2020

   overall3food5service1ambience5

   Party of 3. Initial interaction with server was excellent. However, no follow up. All 3 of us received our salads and they were good. Two of us received entrees and were almost finished with them when we flagged down another server to ask about the third entree. Also, did not receive one of our drinks until we asked for it. Initial server dropped by and explained the third entree was delivered to another table and had to be remade, but did not seem terribly concerned. No served ever checked back to confirm the third entree actually arrived. A different server brought our bill once we asked for it. I would recommend Matchbox to friends, but only after informing them to expect lower quality service. This is the second time I've had poor service there.

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4. E

   Emmanual

   Washington DC

   5 reviews

   vip
   1.0

   5 reviews

   Dined on March 8, 2020

   overall1food5service1ambience5

   I am lactose intolerant and asked for a burger with no cheese. No only did it take about an hour to get our food, they got my order wrong and put cheese on my burger. When they brought it out 40 minutes later, it still had cheese on it. I was livid. Luckily they brought out another burger 20 minutes later that was right, and it tasted good.

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5. OT

   OpenTable Diner

   Washington DC

   1 review

   1.0

   1 review

   Dined on March 8, 2020

   overall1food2service4ambience2

   Food was cold and long in coming. Server was attentive and nice, but the place appeared understaffed and unable to get food from kitchen to table in time. The pizza tasted good but was cold. Same experience for all 4 of us.

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6. H

   Haley

   Washington DC

   8 reviews

   3.0

   8 reviews

   Dined on March 7, 2020

   overall3food4service2ambience3

   The food was great, but our server was barely around and we were routinely waiting to order more food or drinks.

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7. T

   Toby

   Houston

   126 reviews

   vip
   4.0

   126 reviews

   Dined on March 4, 2020

   overall4food4service4ambience4

   Matchbox is one of my favorite places to go when in DC for a casual dinner. The atmosphere is lively and casual. The food quality is good with plenty of different options. The pizza's are great and there are lots of options for sharing.

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8. P

   Peter

   Washington DC

   19 reviews

   vip
   5.0

   19 reviews

   Dined on March 1, 2020

   overall5food5service3ambience5

   Matchbox is one of my favorite restaurants, period. My only complaint has to do with the service. Beers generally take a long time to get to the table after they are ordered, and two people in my party of 9 did not get waters until well after they were seated.

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9. JW

   JamesW

   Washington DC

   6 reviews

   5.0

   6 reviews

   Dined on March 1, 2020

   overall5food5service5ambience5

   The hostess and manager were gracious in re-seating the group to a different setting. And our server, "Toy" was phenomenal!

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10. CF

    ConnieF

    New York Area

    8 reviews

    vip
    5.0

    8 reviews

    Dined on March 1, 2020

    overall5food5service5ambience5

    We had a very large group (larger than we originally anticipated) . The wait staff amazing! They didn’t give us an attitude and were excellent in taking care of such a large group.

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11. J

    Jillian

    Richmond

    4 reviews

    2.0

    4 reviews

    Dined on March 1, 2020

    overall2food4service1ambience3

    The food here is decent but the service was completely terrible. It was a solid hour between when we sat down and when our bar drinks came out. We had to flag down a waiter every time we needed anything. We were upcharged for larger portion sizes on two items without requesting it. They messed up our bill twice. It was just bad all around, and it was not that crowded.

    Matchbox - 14th StreetResponded on March 3, 2020Hello Jillian, I am so sorry for what sounds like an experience that is not satisfactory in the least. If you wouldn't mind reaching out to me via email so I may gather a little more info on your visit and perhaps invite you back I'd appreciate it. You can reach me at jason.silerto@matchbox369com. Cheers.

    Report
12. OT

    OpenTable Diner

    Richmond

    33 reviews

    vip
    4.0

    33 reviews

    Dined on February 29, 2020

    overall4food4service5ambience4

    service was really outstanding; food was good, too.

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13. JJ

    JessicaJ

    Washington DC

    2 reviews

    3.0

    2 reviews

    Dined on February 29, 2020

    overall3food3service2ambience2

    During bottomless brunch it’s kind of expected the server is a little more attentive than a regular meal so you can continue ordering food and replenishing your drink. We had to sit around and wait with empty glasses and plates trying to flag down our server. We ended up not doing bottomless mimosas but got charged for two.

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14. JB

    JennaB

    Washington DC

    1 review

    3.0

    1 review

    Dined on February 28, 2020

    overall3food4service2ambience3

    The food was very good and everyone we interacted with was very nice, but it took us five asks to get water delivered to the table, and there was a major delay in getting half of our table's food. Delays happen, but it definitely felt like our server forgot about us, as did the many people we asked for water (including a manager!).

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15. OT

    OpenTable Diner

    Las Vegas

    8 reviews

    4.0

    8 reviews

    Dined on February 25, 2020

    overall4food5service4ambience4

    I really enjoyed my bowl. It was the blackened chicken and baby kale bowl with a mango vinaigrette. It was really good!

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16. K

    Km1023

    Washington DC

    4 reviews

    vip
    4.0

    4 reviews

    Dined on February 23, 2020

    overall4food4service3ambience5

    Not first rodeo, have been to this location and others a few times. Was surprisingly quiet for a Sunday. But despite lack of crowds, service was pretty slow, wrong food was delivered multiple times and pizza, of all things, came extremely late. When food did arrive correctly, it was excellent. Great tapas brunch, with food being more impressive than drinks.

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17. CH

    CharlotteH

    Washington DC

    135 reviews

    vip
    4.0

    135 reviews

    Dined on February 20, 2020

    overall4food5service5ambience3

    Please heat the place. It was so cold in there. Otherwise enjoy matchbox. My cheese pizza with bacon was fine

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18. OT

    OpenTable Diner

    Baltimore

    1 review

    3.0

    1 review

    Dined on February 16, 2020

    overall3food2service3ambience4

    Food was very greasy and over cooked. Ordered chilaquiles and came out with no chorizo, no green sauce and a tablespoon of black beans. Ended up sending it back. Will not be back.

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19. OT

    OpenTable Diner

    Charlotte

    1 review

    5.0

    1 review

    Dined on February 15, 2020

    overall5food5service5ambience5

    Dining with family

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20. OT

    OpenTable Diner

    Phoenix

    1 review

    2.0

    1 review

    Dined on February 15, 2020

    overall2food3service2ambience3

    Overall OK. I ordered from the regular menu and liked my food. My wife ordered the brunchbox (unlimited small plates). When her food arrived, she immediately asked for an additional side of potatoes and we waited 40 minutes before they finally arrived. To their credit, they comp’d her meal. But I do t think this is the place for brunch in DC.

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21. OT

    OpenTable Diner

    Orlando

    1 review

    2.0

    1 review

    Dined on February 15, 2020

    overall2food5service1ambience3

    Valentine’s Day night, so it was busy but our server seemed as if it was his first week working. Took a half hour to receive water and take our drink order, took another half hour after that to receive our food only after I had spoke to the host. Unfortunately will probably not be back.

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22. NV

    NicoleV

    Philadelphia

    24 reviews

    vip
    4.0

    24 reviews

    Dined on February 14, 2020

    overall4food5service3ambience4

    Our waitress was very nice, but not all that attentive. Great food!

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23. GB

    GeraldB

    Washington DC

    21 reviews

    vip
    4.0

    21 reviews

    Dined on February 14, 2020

    overall4food4service3ambience3

    We had not previously tried Matchbox, and though at first glance one might easily get the impression that it's another pizza place, it turns out to be quite a decent restaurant. We split a bowl of the the cream of crab soup, which was delicious, we each ordered one of the chicken entrees, both of which turned out to be quite tasty, and we shared one glass of the blueberry limeade, which was tasty and refreshing, and contained lots of real blueberries. The portions were generous without being overwhelming, so we were able to finish pretty much all we ordered, and that left us full enough that we chose to skip dessert. All in all, quite a nice dinner.

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24. L

    Local

    Atlanta

    30 reviews

    vip
    2.0

    30 reviews

    Dined on February 14, 2020

    overall2food2service2ambience3

    We were overcharged for happy hour drinks. Waitress first tried to explain it away, then returned with partially corrected bill. Adding insult to injury, the expensive mediocre full priced Manhattan was served without a cherry! Horrors!!! Seriously the Margarita and Pepperoni pizzas were OK but not special. We’ve had better food/drinks/service at this location in the past. Overall disappointing experience.

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25. JS

    JSK18

    Washington DC

    5 reviews

    vip
    4.0

    5 reviews

    Dined on February 8, 2020

    overall4food4service4ambience5

    Salmon salad was good but not remarkable. Server never came back to the table to ask if we wanted coffee and other beverage refills.

    Report
26. RG

    RyanG

    Columbus

    16 reviews

    vip
    4.0

    16 reviews

    Dined on February 8, 2020

    overall4food4service4ambience3

    Great food, at a great location.

    Report
27. IJ

    IJLG

    New York Area

    1 review

    3.0

    1 review

    Dined on February 8, 2020

    overall3food3service3ambience3

    Food was nothing unique. Felt rushed by the server who also didn’t go out of his way to make me feel valued. I have no reason to go back to Matchbox bc it wasn’t a meaningful experience; I can spend my time & money elsewhere

    Matchbox - 14th StreetResponded on February 13, 2020Hi there. I'm sorry to hear that you didn't feel valued in our restaurant. That's very disheartening to hear. I would like to think the experience we give to each of our guests is one that makes them feel warm and welcome. It sounds like we missed the mark with your visit. I'd love to continue the chat with you if you'd be inclined to reach out to me at jason.silerto@matchbox369com Cheers.

    Report
28. OT

    OpenTable Diner

    Philadelphia

    2 reviews

    5.0

    2 reviews

    Dined on February 1, 2020

    overall5food5service5ambience5

    Great experience

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29. J

    Jack

    Baltimore

    2 reviews

    1.0

    2 reviews

    Dined on February 1, 2020

    overall1food1service1ambience1

    Fist off there is no place to park so we were 30 minutes last for our reservations and they marked us off as a no show! Never an apology . Our waitress was terrible and the food was terrible. The pizza crust was like cardboard. I definitely do not recommend this location. It was a $100 for a disappointing dinner with our college kids. We were visiting for a nice birthday dinner...so disappointing

    Matchbox - 14th StreetResponded on February 3, 2020Hi Jackie, I am so disheartened to hear of your experience. When we are on a wait, we typically wait 20-30 minutes before we mark someone as a "no show". I do apologize that no one corrected or apologized to you when you were able to find parking and join us. That is definitely something I will take and speak with my hosts about. I would love for you to reach out to me so we can continue this conversation and I can invite you back. My email is jason.silerto@matchbox369com. Hope to hear from you.

    Report
30. OT

    OpenTable Diner

    Washington DC

    3 reviews

    vip
    5.0

    3 reviews

    Dined on February 1, 2020

    overall5food4service5ambience5

    The server we had was outstanding! I wish I could remember his name but on his sleeve it said ‘legit trainer’. He took such great care of not only us but those around us too. Attentive to our food and drink needs but also made really good recommendations and flavor enhancements overall.

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31. C

    Colin

    Washington DC

    6 reviews

    5.0

    6 reviews

    Dined on January 25, 2020

    overall5food5service5ambience5

    This was my first time to Matchbox since moving out of the DC area 18 months ago, and my experience at the restaurant was as good as I remember it being before! The food was excellent, the service was responsive, and everybody in my party was happy with their meal.

    Report
32. CL

    CherylL

    1 review

    5.0

    1 review

    Dined on January 24, 2020

    overall5food4service5ambience4

    This is the perfect go to place for good food with a relaxed atmosphere. Great for business meetings because its not noisy at all.

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33. S

    Spartacus

    Baltimore

    21 reviews

    vip
    1.0

    21 reviews

    Dined on January 20, 2020

    overall1food1service1ambience1

    It was a terrible experience. The hostess was on the phone, the booth was not clean, the waiter was not attentive at all, and the restaurant was out of several dishes.

    Matchbox - 14th StreetResponded on January 23, 2020Hello, I am very saddened to hear of this obviously terrible experience you had with us this past weekend. This sounds well below any standards I like to set and I'd love the opportunity to show you that we are much better than this experience suggests. If you would contact me at jason.silerto@matchbox369com, I would love to continue the conversation and invite you back in to see the kind of service I know we can deliver. Sincerely, Jason Silerto General Manager

    Report
34. m

    medhat

    Milwaukee

    29 reviews

    3.0

    29 reviews

    Dined on January 20, 2020

    overall3food4service3ambience3

    Food was fine, but service, while pleasant, was disappointing. Main course came out before the appetizers (it’s wasn’t crowded at the time), and overall service was slow. There are better, more reliable, choices in the vicinity.

    Matchbox - 14th StreetResponded on January 21, 2020Hello, I appreciate you feedback and am quite sorry we did not meet or exceed the standards I know we are capable of. Regardless of how busy we are, we should be able to execute the basic service standards you would come to expect (appetizer before entree is a no brainer). I also appreciate your feedback, because without it, we don't know what we need to work on. I'd love to invite you back, if you would be so kind as to reach out to me at Jason.silerto@matchbox369com. Sincerely Jason Silerto GM

    Report
35. k

    keyontag

    Washington DC

    18 reviews

    vip
    3.0

    18 reviews

    Dined on January 19, 2020

    overall3food3service2ambience3

    The service continues to go down at this location. Over 20 minutes to get a server at the table, 40 minutes wait for an appetizer, and had to request water refills.

    Matchbox - 14th StreetResponded on January 21, 2020Hello, I am so sorry to hear about your experience with us at Matchbox. We pride ourselves on excellent service and hospitality, however we've clearly not been able to provide you with that experience. I appreciate your feedback and would love to see about continuing the conversation and maybe invite you in to give us another chance. Please feel free to reach me at jason.silerto@matchbox369com. Sincerely Jason Silerto General Manager

    Report
36. M

    Morgan

    1 review

    1.0

    1 review

    Dined on January 19, 2020

    overall1food1service1ambience5

    I came here with my friends from out of town and expected much more. The unlimited brunch seemed like a great deal but the food and service did not meet any expectations.

    Matchbox - 14th StreetResponded on January 21, 2020Hi Morgan, I'm so sorry that we didn't live up to the expectations you had for bringing out of town guests. I appreciate your feedback and would love to get a little more information regarding your experience if possible. If you would like to reach out to me at jason.silerto@matchbox369com, I would love to continue the conversation and perhaps invite you back to experience the sort of service I know we are capable of. Sincerely, Jason Silerto General Manager

    Report
37. a

    abcd

    1 review

    1.0

    1 review

    Dined on January 18, 2020

    overall1food1service1ambience3

    Terrible service and poor quality food. Very disappointing.

    Matchbox - 14th StreetResponded on January 23, 2020Hello, I am so sorry to hear about your poor experience with us at Matchbox. I take it very seriously when guests of ours don't leave feeling they've had a wonderful meal and great service. If you would care to, please reach out to me at jason.silerto@matchbox369com so that I can gather a little more info about where we went wrong and perhaps invite you in again. Sincerely Jason Silerto General Manager

    Report
38. CH

    CaseyH

    1 review

    4.0

    1 review

    Dined on January 18, 2020

    overall4food3service5ambience5

    Everything on this street was ridiculously overpriced. Matchbox was the only thing that had reasonably priced options. The food was pretty decent but nothing spectacular and it definitely was pricier than the quality of the food called for. But it was close enough to walk everywhere we wanted to go that night and it was the cheapest thing on the block so I’m not too upset about the price especially considering it was a nice place and the service was awesome. The specialty cocktails were more than worth it too. I’d recommend it for a nice dinner if you’re going out in the area and want some nice drinks and nice atmosphere and don’t care about overpaying a bit on okay food.

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39. DC

    DCPicky

    Washington DC

    23 reviews

    vip
    3.0

    23 reviews

    Dined on January 18, 2020

    overall3food5service2ambience4

    We've been to this location a couple of times and this was by far the worst experience. Server was terrible and our food arrived late and then the order was all wrong

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40. OT

    OpenTable Diner

    Washington DC

    11 reviews

    vip
    5.0

    11 reviews

    Dined on January 11, 2020

    overall5food4service5ambience4

    Service, from host to server, was spectacular.

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