Three elegant private dining rooms. A boardroom style room that seats 20. Rooms for 14 and 40 that can connect to create a room for 60. "4 Walls" for Pharmaceutical and other private business meetings.View Private Dining Details
We went before attending a play, everything was great till the end. We couldn’t get our server to bring us the check so we could pay up & make it to the play. The restaurant filled up after we were served & she apparently got busy. I’d ordered coffee with cream, by the time she brought the cream, I was almost finished with the coffee.
It was everything I would expect from a fine dining establishment. Just a wonderful evening. Kudos to Grady, our server. He was OUTSTANDING.
We visited Milwaukee this past weekend for a belated Valentine's holiday getaway and decided to dine at Mason Street Grille at the Pfister hotel. We have dined there once previously with a larger group and enjoyed the experience so thought we'd give it another go. We were looking forward to a cocktail at Blu, and also the jazz trio in the restaurant bar. Unfortunately, our restaurant experience this time around was a bit underwhelming. We arrived a bit early and were told as we expected, that we could find a seat in the lounge and that our table would be ready closer to the 7pm reservation. Fine by us as we were ready for a glass of wine and found a seat near the 3 pc. jazz trio as we'd hoped we would. However at 7:10, with no word from the hostess, my husband checked in at the stand. He was told that, 'oops, we tried to find you but must have missed you. We will have a table in just a minute.' Interesting as we were seated in clear view of the hostess stand and we never saw anyone walking through to check on us....we believe they forgot. A moment later we were told our 'table' was ready. We were escorted to a tiny table for two which was wedged in next to a very large, boisterous party of 8. If we had walked in off the street hoping to luck into a table, this might have been acceptable. However, with reservations made 30 days prior with a request for a quiet 'date night' seating, we were not happy. With no apologies after we expressed our dissatisfaction, the server moved us to the only other table available which was just off of the hallway to the banquet rooms and restrooms. This was slightly better due to being more comfortable but disappointing. I highly doubt we will be making reservations with Mason St. in the near future. We've been to establishments with lesser ratings that have had far better customer service and attention to detail.
Our waiter was AMAZING! His knowledge of the menu was unbelievable! We enjoyed ourselves! I got the sea bass... it was slightly undercooked. I didn’t say anything. I ate 80% of it. But for 48 dollars was a little disappointed. My boyfriends steak was absolutely wonderful! There was a head boss/manager floating around in the background... approx 50 years old in a suit. He wasn’t exceptionally friendly... he did address customer’s request to recook their food next to us. But overall he didn’t present himself with a warm presence. First time at restaurant and hotel. Would go back for sure!
So delicious and great service! Perfect for a cozy date night.
Perfect for lunch. Always a solid bet on the Mason Street Signature Chopped Salad.
Very attentive service. We sat at the chef table. We felt a little bit in the way.
The food was delicious. A bit pricey. We'd come back for a special occasion.
I always receive great service and the food is always made to perfection. The waiters and waitresses are always helpful at the knowledge of the menu and providing additional options for their customers.
best time I've had in a restaurant ever very happy with the experience
Babacue shrimp, was dry and salty; it seemed like it was precooked shrimp, instead of fresh raw. The other 2 dishes were good. Total of 4 people.
The food was amazing along with the drinks and atmosphere. They staff was friendly and attentive as well. It was nice to see the manager interacting with guests too. Would recommend to anyone, will definetly be coming back in the furture.
We were very disappointed in our experience. We had multiple food issues that needed to be attended to and I don’t believe we have had to send anything back to the kitchen for years and we had 3. We will not likely return which is unfortunate as it used to be a favorite.
Upon arriving we were seated immediately and offered to have our coats checked. Service here is friendly and precise. We were seated at a cozy corner table next to the wine closet which enticed us to sample a bottle of Malbec. From the very friendly service of our waitress to the impeccable layout of our appetizers and meal, we love this dining spot in the heart of Milwaukee. We will definitely be back again.
Michael and Chelsey were very helpful with recommendations. They also took into consideration our time restrictions. Food was very good.
Entire staff attentive. Food perfectly prepared.
Still haven't found a meal I absolutely enjoy. Lunch service took longer than usual and my clients were getting a bit agitated as they were on a tight schedule. No acknowledgement of that by the server. Location is why I keep going back, but maybe not for long.
Literally the BEST meal I have ever had from the warm delicious bread to the chopped salad and the perfectly seasoned and cooked steak !
Our dinner was excellent and our waiter, Michael was fantastic!!
I really like this restaurant. My daughter and I ate here in late Dec and my husband and I ate here on Sat night. Both times the food was excellent. But both times our servers seemed distracted and stressed. It is a busy place and I know people can have an off day but to me this may point to a larger issue about the work culture at this restaurant. The service was adequate but I just felt like they were both angry. Not at us but felt like something else was going on. I want to bring my son soon and sit at the counter. He loves to cook and I know he would enjoy it. It’s not cheap so I just wish the whole experience had been a little more pleasant.
Though the food was very good, it took a little long for the courses to arrive. We were enjoying the company of our guests, so we were able to enjoy the delay in receiving the different courses but it was still noticeably long. The Fried Surf Clams are a must, the Beef Carpaccio makes a good starter or salad. The Sea Scallops were cooked perfectly, and the Steak & Fries is by far the value on the menu and is always consistently cooked to order. I will dine again, but would likely avoid peak time.