Marco Polo's @ The Viana Hotel & Spa

3.3
266 reviews
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$30 and under
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Fusion / Eclectic
When East meets West and flavors fuse just right you know you must be dining at Marco Polo's. Fusion at its finest with a new way to eat out. Featuring a three-part menu with Italian, Asian, and a unique blend of fusion dishes.

Compliment your meal with a glass of wine or a specialty cocktail from our full service bar. Complete your night out by sipping on an after dinner drink or stop in at our adults only game room and lounge area.
Dining Style
Casual Dining
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Cuisines
Fusion / Eclectic, Asian
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Hours of operation
Breakfast: Monday - Friday: 6:30am - 10:30am, Saturday - Sunday: 7:00am - 11:00am; Dinner: Sunday - Thursday: 5:00pm - 10:00pm, Friday - Saturday: 5:00pm - 11:00pm
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Phone number
(516) 338-7777
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Payment options
AMEX, Diners Club, Discover, MasterCard, Visa
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Dress code
Casual Dress
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Executive chef
Devon Rhoden
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Neighborhood
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Parking details
We offer both self park as well as valet parking for which we park your cars in our state of the art indoor parking garage.
Additional
Banquet, Bar Dining, Bar/Lounge, Beer, Counter Seating, Full Bar, Happy Hour, Late Night, Non-Smoking, Private Room, Wheelchair Access, Wine

Specials

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Sun 1:00PM - 2:00PM 2:15PM - 4:00PM 7:00PM - 11:00PM
Sat 1:00PM - 2:00PM 2:15PM - 4:00PM 7:00PM - 11:00PM

What 266 People Are Saying
Overall ratings and reviews
Reviews can only be made by diners who have eaten at this restaurant
3.3based on recent ratings
3.3
food
3.5
service
2.8
ambience
3.1
value
Noise · Moderate
56% of people would recommend it to a friend
5
4
3
2
1
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SK
New York Area
1 review
Dined 3 days ago
Overall 5food 5service 5ambience 5

Best restaurant! Staff were friendly and accommodating, & very cozy. We went there on 12/15 for our anniversary which my husband planned , he had the entire staff involved in my re-proposal of 18 years. Drinks were to die for! Food was amazing with hardly a wait! the best of all was our waitress Christine. She was amazing! To not Just us but to everyone who was in the restaurant. She actual made our night! We will definitely be back.. thanks again for a great evening

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LD
1 review
Dined on November 18, 2018
Overall 1food 1service 1ambience 2

Reservation was made for a 10-year anniversary about 1.5 week in advanced. Arrived at 8:30 pm (was a guest of the hotel as well) . Order two drinks are 25 minute wait. Ordered food about 30 minutes in. Waited while orders were being made for large party and other couples sitting.

After a total wait time of 1 hour 30 minutes, we decided to leave at 10pm to find another restaurant to have dinner and celebrate us.

Never again.

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OT
1 review
Dined on November 18, 2018
Overall 1food 1service 1ambience 1

For our 30 year anniversary we booked viana hotel and made dinner reservations at Marco Polo. We were seated in front of the kitchen (literally) where the only thing louder than the 3 drunk women sitting next to us screaming and laughing and cursing was the repeated slamming of the bell to alert the waitress another order was ready. We sat for quite some time before we even got a glass of water. The glass was so arkward you needed 2 hands to pick it up. The wait staff seemed frazzled although the restaurant did not seem so busy. Why we were seated almost in the kitchen with the bell going off every two seconds is beyond me. The drunk women was yet another annoyance. The wait staff should have never sat us there when there were other tables available.

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OT
New York Area
1 review
Dined on November 17, 2018
Overall 1food 1service 1ambience 1

We thought this was going to be a lovely experience. It was anything but that. A Holiday Inn type dining room with terrible service. Sat us in a side room at a banquet type table with crappy chairs and a loud, large birthday party at the next table. Overcrowded, under staffed and food that was diner quality at best. An absolute dump. Stay away!!!!!!

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j
New York Area
9 reviews
Dined on November 17, 2018
Overall 1food 2service 1ambience 3

Service was horrible. An hour to get our food. Rude service after questioning when our dinner is coming. We just made it to our show right next door.

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g
1 review
Dined on November 7, 2018
Overall 5food 5service 5ambience 5

Marco Polo restaurant is always great !

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WG
New York Area
6 reviews
Dined on November 4, 2018
Overall 2food 2service 1ambience 1

Upon entering gentleman behind the bar asked if we were there for dinner and instructed us to take any seat. Everything about the server was rushed...giving menus, taking orders, collecting service items etc... Even when he did inquire if we enjoyed the food it was in passing and not sincere... We ordered a glass of wine yet he brought the entire bottle 👀 (it was the only mistake that wasn't bad because we needed the wine to get through this experience) because this is attached to hotel the foot traffic was constant and the bar was extremely busy and loud...possibly an event was taking place this evening but the noise was almost deafening...I must certainly won't be returning as the food was sub-par at best...

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3
New York Area
3 reviews
Dined on September 8, 2018
Overall 4food 5service 5ambience 2

Was Leary at first ambiance was that of an awkward buffet. Staff was attentive and after an issue with meal choice not available (twice) manager offers to comp any other on the menu (classy move ) food was delicious ! Would definitely eat here again so don’t judge this book by its cover ....

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AI
New York Area
38 reviews
Dined on August 11, 2018
Overall 5food 5service 5ambience 3

Allen was an excellent and courteous.
The ambiance is a bit “hotelish” but the food is over the top!
From the wings to crab cakes to entree, we were not disappointed with any course.
Reasonably priced as well.
Ample parking.
Clean!
A keeper!

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T
New York Area
4 reviews
Dined on July 21, 2018
Overall 5food 5service 5ambience 5

The food was perfect. We had an amazing waiter who had an awesome personality and made delicious drinks. Casual atmosphere with upscale food. Great end to a spa day, highly recommend people extending their time at the spa to eat at Marco Polo's, thank you.

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R
1 review
Dined on July 10, 2018
Overall 5food 5service 5ambience 5

It was a great experience !! We loved it ! The service was great and the waitress was super friendly. She was very helpful and gave us great suggestions.

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LJ
New York Area
13 reviews
Dined on June 23, 2018
Overall 5food 5service 5ambience 3

Staff is 5 Star. Alan & Claudia are wondetful.
Service was great
Presentation great
Taste OMG outstanding
Atmosphere ... lacking

The chef & staff deserve more!

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OT
New York Area
1 review
Dined on June 11, 2018
Overall 5food 5service 5ambience 5

Anniversary

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AC
1 review
Dined on May 13, 2018
Overall 5food 5service 5ambience 5

I've been to a few brunches in my life and this Mother's Day brunch was one of the best that I have experienced. The food was very good, the staff was funny and on task. The drinks were tasty and included. The room was well lit for me and not too crowded with all the attendees. We had a wonderful time and would come again.

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G
Dusseldorf Area
77 reviews
Dined on May 11, 2018
Overall 3food 3service 5ambience 4

The menu is strange. It is a mix of Italian/Asian fusion. I just couldn't get into that. I asked my waitress to modify a meal for me and she promptly got someone for me to talk with. They were more than happy to modify the meal to what I wanted. It was very popular place and the staff was super accommodating. I just couldn't get into the menu.

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JR
1 review
Dined on April 28, 2018
Overall 5food 5service 5ambience 5

Excellent service and really good interesting meals, cannot wait to return to try more menu options!

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AB
1 review
Dined on April 7, 2018
Overall 4food 5service 4ambience 4

The restaurant was a little understaffed but it made up for the food. This is my new favorite place. Cannot wait to try new dishes

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OT
New York Area
4 reviews
Dined on March 24, 2018
Overall 5food 5service 5ambience 4

Excellent choice to try something different. Service was impeccable!

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AD
1 review
Dined on March 2, 2018
Overall 3food 3service 5ambience 3

Was there during their blackout - servers were great - but i think management should have been a bit more generous

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JM
1 review
Dined on February 27, 2018
Overall 4food 4service 4ambience 4

I went here with my gf for a date night and the food was amazing! So many options that all looked delicious. Our server was very nice and attentive. I definitely recommend this place to anyone!

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AV
New York Area
1 review
Dined on February 25, 2018
Overall 4food 5service 3ambience 2

It’s advertised as a separate restaurant but it’s really just the tables in the bar area. Service was acceptable, food was delicious, but it’s just tables in a hotel bar (it is very elegantly decorated, not a dive bar). Prices were great and the portions were huge. We had an enjoyable meal, sat at the bar after dinner for a drink, staff was very nice and social.

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OT
New York Area
1 review
Dined on January 28, 2018
Overall 1food 1service 1ambience 1

I expect italian food but it was asian mixed Americans food
But it was terrible

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G
New York Area
3 reviews
Dined on January 27, 2018
Overall 5food 5service 5ambience 5

Excellent service and food! Kid-friendly. Highly recommend!

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N
New York Area
5 reviews
Dined on January 26, 2018
Overall 1food 1service 1ambience 2

Food was poor and service was non existent. It was also very cold. Would not go back. Inconsiderate and unaccommodating to go with not so good food is not a good combination.

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a
New York Area
21 reviews
Dined on January 26, 2018
Overall 3food 5service 2ambience 3

From start to finish it took 2 hours to completing the entire meal. Had to ask for additional knives, had to keep forks from one meal to the next. Not once did our server come over and apologize for the delays. Then they added the tip on top of all this. I explained everything that was wrong and the tip was removed. We left a decent tip, but not what they were suggesting. The servers spent more time talking to each other than taking care of the customers. It was empty when we got there, so there was no excuse for it being 2 hours.

Also, I originally sat in a defective chair and was given a new one. That defective chair was moved to the next table, and the server said they would remove it. They never did, but they just kept it at the table and a couple sat there but not in that chair. It should have been removed and placed to the side with a note it was defective.

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d
New York Area
97 reviews
Dined on January 24, 2018
Overall 2food 3service 3ambience 1

It’s not a restaurant, it’s more like a lounge. There are some tables around the bar area. The service was good n the food was ok.

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S
New York Area
4 reviews
Dined on January 24, 2018
Overall 2food 4service 1ambience 2

I've been to this restaurant before and the food has always been good. This review is when I visited during restaurant week. The food portion size was on the light side. It was very tasty, but the portions could have been a little bigger. We could not getter the waiter's attention after he served us 1/4 of a glass of wine. We saw the bartender empty the bottle and there was clearly less than the normal amount in the glass. The waiter brought it anyway. I wound up taking a photo, just in case he did not believe me! After 10 minutes, we finally got the waiters attention, yes, he was avoiding us... and he finally came over. He did bring a small vat with more wine. Why couldn't he just have done the right thing in the first place? In addition, he never came over with the check. We went to the bar and paid.
It's just a lack of caring. There are plenty of places to eat on Long Island where the service and food are better.
Oh, and to top it off, Viana Hotel should not be surprised if they wind up with busted pipes this winter. I went into the ladies room before we left & it was freezing. I went over to the window, drew the blind and saw the window was open! I closed the window and went to the front desk. There was a woman there, sipping her tea. When I told her the window was open in the ladies room & I closed it, but she should double check, she said she would have the maintenance engineer go in and check. She went on to state to the effect, well, what's worse really, a smelly bathroom or a cold bathroom. Guess she doesn't own anything herself otherwise she would be a little more conscientious.
Won't be going back.

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KS
Las Vegas
23 reviews
Dined on January 20, 2018
Overall 5food 4service 5ambience 5

Great place for dining before a show at westbury music fair. Very accommodating staff, menu a bit limiting, great wine list

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OT
New York Area
3 reviews
Dined on January 13, 2018
Overall 4food 5service 5ambience 4

Food and service was AMAZING! It’s a little tiny, but service is impeccable and food is truly good. Focus on the different kind of eggrolls and finishe with the S’mores Eggroll. Will return!

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OT
New York Area
1 review
Dined on November 23, 2017
Overall 4food 4service 5ambience 4

I was there for their Thanksgiving Buffet. It didn't disappoint: turkey, cranberry sauce, dressing and all the traditional side dishes on the buffet. And the desserts were good too.

I haven't a clue about their regular menu, but for Thanksgiving dinner, it was very good.

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DF
New York Area
2 reviews
Dined on November 23, 2017
Overall 5food 5service 5ambience 5

Went for Thanksgiving Buffet. The food was excellent and very reasonable. The staff was very friendly and accommodating. A wonderful experience all around. Would highly recommend

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m
New York Area
1 review
Dined on November 23, 2017
Overall 5food 4service 5ambience 5

Thanksgiving buffet 2017. Next year maybe have two carving stations. One for prime rib at one for turkey.

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DM
New York Area
2 reviews
Dined on November 10, 2017
Overall 2food 4service 1ambience 1

It took our waitress, the very sweet Claudia, 45 min. to give us our entrees, and we did not order an appetizer. What a long wait!! The food was very good, as was the wine, but the noise level is the worst. We could barley hear ourselves talk. So noisy. The ambience is terrible, kind of like a train station.

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l
New York Area
7 reviews
Dined on November 10, 2017
Overall 2food 2service 3ambience 2

The “restaurant” is just an extension of the bar. Not much seating or privacy. It can get very loud. We ordered burgers & it took quite a while. Just stick to the bar for drinks and go someplace else to eat.

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OT
New York Area
3 reviews
Dined on November 4, 2017
Overall 5food 5service 5ambience 5

We were a group of 3 couples, long time friends, enjoying a delicious meal.
Everything form appetizer to entree to dessert was perfect. The Italian / Asian fusion
is wonderfully executed.
Enjoyed the specialty cocktails too. We were able to enjoy the meal, good conversation, and never felt rushed. Will definitely be back and also recommend to others.

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OT
New York Area
4 reviews
Dined on November 4, 2017
Overall 5food 5service 5ambience 4

Went and had a good meal with good services stayed at hotel overnight and it was great having a great time

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S
New York Area
10 reviews
Dined on November 2, 2017
Overall 1food 1service 4ambience 1

Very disappointing. I expected a restaurant; it was a small hotel lounge.

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OT
New York Area
1 review
Dined on October 17, 2017
Overall 4food 4service 4ambience 3

Lovely and friendly staff as soon as we walked in
Can’t fault it and I’m from the UK where we fault everything 😂😂

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h
New York Area
2 reviews
Dined on September 30, 2017
Overall 3food 4service 4ambience 2

Very noisy!! However the food and presentation were very creative.

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OS
New York Area
120 reviews
Dined on September 13, 2017
Overall 4food 4service 5ambience 5

A nice place inside the Viana Hotel & Spa. It should be more crowded for the food quality and price.
I do recommend it!

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