Marco Polo's @ The Viana Hotel & Spa
Compliment your meal with a glass of wine or a specialty cocktail from our full service bar. Complete your night out by sipping on an after dinner drink or stop in at our adults only game room and lounge area.
Instantly increase your points with dining rewards
See availability for bonus point tables
Sun 1:00PM - 2:00PM 2:15PM - 4:00PM 7:00PM - 11:00PM
Sat 1:00PM - 2:00PM 2:15PM - 4:00PM 7:00PM - 11:00PM
Very understaffed, only the bartender and waitress (she had no idea on what to do) maybe her first day ? The bartender was great. It was a Saturday night and getting busy. Took a very long time to get my order taken and food served.
The food was overcooked and I was seated with a view of the kitchen. Not on person cooking wore rubber gloves, all the food was handled with their bare hands. I will never eat there again.
Evening is good , quiet, service is ok, truffle ravioli were good, my husband had the flat bread.
Breakfast is much louder, service is ok, selection is good, still no gluten free options for bread or pasteries
bartender and chef friendly
The food and service was excellent.
Overall things are good but the food were on a bit of the salty side.
Daughter’s wedding weekend, we ate our first meal of the weekend at Marco Polo & the food & service was outstanding We started our table out with their Egg Roll appetizer that had 4 different fillings & 2 delicious saucesI had the Teriyaki Salmon with rice & steamed vegetables, my daughter had the Steak Diane with the wasabi mashed potatoes & vegetables. My Dad has the Kobe Beef meatballs with pasta & a marinara sauce. Our waiter Allen gave us excellent service & brought some yummy miniature desserts in shot glasses, what a great way to top off our delicious meals! 😊
Food was delicious. Our server was new and didn't know beer on tap, etc. But she was pleasant and was trying. Food was absolutely delicious. Drinks were good, as well.
We had a very good time. The atmosphere was extremely comfortable and it was very intimate. I will be going back very soon. A great getaway
Staff is wonderful... especially our favorite waitress Christine! She always gives us too notch service and that’s why we go back:)
Food was fantastic! Came out fast and tasted delicious. Drinks were good too.
The food was phenomenal and our service was incredible. Christina, our waitress/bartender, went above and behind to keep us happy...which wasn't hard. I can't wait to go back.
Loved the place. And especially the staff. Outstanding
Ordered Hamburger Medium rare came out Rare!!!!
Didn’t Ask if we wanted dessert..
Just gave us check.
The servers seemed overwhelmed and there were only 4 tables...
Best restaurant! Staff were friendly and accommodating, & very cozy. We went there on 12/15 for our anniversary which my husband planned , he had the entire staff involved in my re-proposal of 18 years. Drinks were to die for! Food was amazing with hardly a wait! the best of all was our waitress Christine. She was amazing! To not Just us but to everyone who was in the restaurant. She actual made our night! We will definitely be back.. thanks again for a great evening
Reservation was made for a 10-year anniversary about 1.5 week in advanced. Arrived at 8:30 pm (was a guest of the hotel as well) . Order two drinks are 25 minute wait. Ordered food about 30 minutes in. Waited while orders were being made for large party and other couples sitting.
After a total wait time of 1 hour 30 minutes, we decided to leave at 10pm to find another restaurant to have dinner and celebrate us.
For our 30 year anniversary we booked viana hotel and made dinner reservations at Marco Polo. We were seated in front of the kitchen (literally) where the only thing louder than the 3 drunk women sitting next to us screaming and laughing and cursing was the repeated slamming of the bell to alert the waitress another order was ready. We sat for quite some time before we even got a glass of water. The glass was so arkward you needed 2 hands to pick it up. The wait staff seemed frazzled although the restaurant did not seem so busy. Why we were seated almost in the kitchen with the bell going off every two seconds is beyond me. The drunk women was yet another annoyance. The wait staff should have never sat us there when there were other tables available.
We thought this was going to be a lovely experience. It was anything but that. A Holiday Inn type dining room with terrible service. Sat us in a side room at a banquet type table with crappy chairs and a loud, large birthday party at the next table. Overcrowded, under staffed and food that was diner quality at best. An absolute dump. Stay away!!!!!!
Service was horrible. An hour to get our food. Rude service after questioning when our dinner is coming. We just made it to our show right next door.
Marco Polo restaurant is always great !
Upon entering gentleman behind the bar asked if we were there for dinner and instructed us to take any seat. Everything about the server was rushed...giving menus, taking orders, collecting service items etc... Even when he did inquire if we enjoyed the food it was in passing and not sincere... We ordered a glass of wine yet he brought the entire bottle 👀 (it was the only mistake that wasn't bad because we needed the wine to get through this experience) because this is attached to hotel the foot traffic was constant and the bar was extremely busy and loud...possibly an event was taking place this evening but the noise was almost deafening...I must certainly won't be returning as the food was sub-par at best...
Was Leary at first ambiance was that of an awkward buffet. Staff was attentive and after an issue with meal choice not available (twice) manager offers to comp any other on the menu (classy move ) food was delicious ! Would definitely eat here again so don’t judge this book by its cover ....
Allen was an excellent and courteous.
The ambiance is a bit “hotelish” but the food is over the top!
From the wings to crab cakes to entree, we were not disappointed with any course.
Reasonably priced as well.
The food was perfect. We had an amazing waiter who had an awesome personality and made delicious drinks. Casual atmosphere with upscale food. Great end to a spa day, highly recommend people extending their time at the spa to eat at Marco Polo's, thank you.
It was a great experience !! We loved it ! The service was great and the waitress was super friendly. She was very helpful and gave us great suggestions.
Staff is 5 Star. Alan & Claudia are wondetful.
Service was great
Taste OMG outstanding
Atmosphere ... lacking
The chef & staff deserve more!
I've been to a few brunches in my life and this Mother's Day brunch was one of the best that I have experienced. The food was very good, the staff was funny and on task. The drinks were tasty and included. The room was well lit for me and not too crowded with all the attendees. We had a wonderful time and would come again.
The menu is strange. It is a mix of Italian/Asian fusion. I just couldn't get into that. I asked my waitress to modify a meal for me and she promptly got someone for me to talk with. They were more than happy to modify the meal to what I wanted. It was very popular place and the staff was super accommodating. I just couldn't get into the menu.
Excellent service and really good interesting meals, cannot wait to return to try more menu options!
The restaurant was a little understaffed but it made up for the food. This is my new favorite place. Cannot wait to try new dishes
Excellent choice to try something different. Service was impeccable!
Was there during their blackout - servers were great - but i think management should have been a bit more generous
I went here with my gf for a date night and the food was amazing! So many options that all looked delicious. Our server was very nice and attentive. I definitely recommend this place to anyone!
It’s advertised as a separate restaurant but it’s really just the tables in the bar area. Service was acceptable, food was delicious, but it’s just tables in a hotel bar (it is very elegantly decorated, not a dive bar). Prices were great and the portions were huge. We had an enjoyable meal, sat at the bar after dinner for a drink, staff was very nice and social.
I expect italian food but it was asian mixed Americans food
But it was terrible
Excellent service and food! Kid-friendly. Highly recommend!
Food was poor and service was non existent. It was also very cold. Would not go back. Inconsiderate and unaccommodating to go with not so good food is not a good combination.
From start to finish it took 2 hours to completing the entire meal. Had to ask for additional knives, had to keep forks from one meal to the next. Not once did our server come over and apologize for the delays. Then they added the tip on top of all this. I explained everything that was wrong and the tip was removed. We left a decent tip, but not what they were suggesting. The servers spent more time talking to each other than taking care of the customers. It was empty when we got there, so there was no excuse for it being 2 hours.
Also, I originally sat in a defective chair and was given a new one. That defective chair was moved to the next table, and the server said they would remove it. They never did, but they just kept it at the table and a couple sat there but not in that chair. It should have been removed and placed to the side with a note it was defective.
It’s not a restaurant, it’s more like a lounge. There are some tables around the bar area. The service was good n the food was ok.
I've been to this restaurant before and the food has always been good. This review is when I visited during restaurant week. The food portion size was on the light side. It was very tasty, but the portions could have been a little bigger. We could not getter the waiter's attention after he served us 1/4 of a glass of wine. We saw the bartender empty the bottle and there was clearly less than the normal amount in the glass. The waiter brought it anyway. I wound up taking a photo, just in case he did not believe me! After 10 minutes, we finally got the waiters attention, yes, he was avoiding us... and he finally came over. He did bring a small vat with more wine. Why couldn't he just have done the right thing in the first place? In addition, he never came over with the check. We went to the bar and paid.
It's just a lack of caring. There are plenty of places to eat on Long Island where the service and food are better.
Oh, and to top it off, Viana Hotel should not be surprised if they wind up with busted pipes this winter. I went into the ladies room before we left & it was freezing. I went over to the window, drew the blind and saw the window was open! I closed the window and went to the front desk. There was a woman there, sipping her tea. When I told her the window was open in the ladies room & I closed it, but she should double check, she said she would have the maintenance engineer go in and check. She went on to state to the effect, well, what's worse really, a smelly bathroom or a cold bathroom. Guess she doesn't own anything herself otherwise she would be a little more conscientious.
Won't be going back.
Great place for dining before a show at westbury music fair. Very accommodating staff, menu a bit limiting, great wine list