Malmaison Brasserie - Reading

4
253 Reviews
£26 to £40
European
The Brasserie is located in Reading's sophisticated Malmaison hotel, originally designed by Brunel in 1844. With intimate booths and chic surrounds, the Brasserie has fast become a favourite with both locals and hotel guests. The décor combines the building's heritage with contemporary style – showcasing exposed brick, luxurious fabrics and furnishings, and rich wall colours. The menu – passionately prepared using ethically produced, locally sourced ingredients – has a contemporary French influence, and signature dishes include the renowned steak frites, using naturally reared, grass fed and dry aged beef; roasted Suffolk partridge with parsnip purée and cider reduction; and the delicious roasted pumpkin and gorgonzola risotto.
What 253 people are saying
Overall ratings and reviews
Reviews can only be made by diners who have eaten at this restaurant
4.0based on all time ratings
4.0
food
3.8
service
3.9
ambience
3.7
value
Noise · Moderate
73% of people would recommend it to a friend
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vipPatrickM
Chicago
51 reviews
Dined on February 15, 2020
Overall5food5service5ambience5

Went to this restaurant after a long day and train ride. It was so close to the train station and truly amazing. Diana at the hostess stand was so kind and helpful to be able to accommodate a last minute reservation on a busy Saturday night. It was definitely not easy, as this is such a lovely restaurant and in high demand!

The food was great, but the service was outstanding. Thanks for such a great meal for me to enjoy with my family!

JE
JackieE
Berkshire
1 review
Dined on February 14, 2020
Overall5food5service5ambience5

Outstanding! Our third experience here. A beautiful night .

NH
NicolaH
London
2 reviews
Dined on January 17, 2020
Overall4food4service4ambience4

Very pleasant evening. Staff attentive but for a 7.30pm booking, was surprised that they had run out of the rump steak option. However the meal chosen was good quality.

S
vipSiggers
New York Area
17 reviews
Dined on January 3, 2020
Overall3food3service4ambience2

Popped in for breakfast. Good service, nice porridge but the concept of the overall menu is frustrating. To offer a full cooked breakfast for £2 more than the continental (but including the full continental) indicates that the continental is more popular, but dramatically over priced.

DR
DavidR
Essex
7 reviews
Dined on August 10, 2019
Overall4food4service4ambience4

Firstly, if you book via Open Table then call the restaurant and confirm they received your booking. There doesn't appear to be the option of feeding back on Open Table's App/service. It is a regular complaint that Open Table bookings aren't received and people are turned away, I am told.

The restaurant itself was pretty good. Good service and the food was good.

The bar area was very rowdy (Saturday night), so there was the background noise from that, but the restaurant itself had a good ambience.

MW
MariW
London
7 reviews
Dined on June 7, 2019
Overall5food5service5ambience5

Staff were excellent. We were eating early and restaurant was quiet but the staff made us feel relaxed and welcome. Food was good and good value.

OT
OpenTable Diner
Buckinghamshire
1 review
Dined on June 1, 2019
Overall4food5service5ambience4

When we got to the restaurant they didn’t have our reservation, but luckily there was room for us. Given this was a special evening it didn’t start well.
Food was great, service good.

LO
LouiseO
New York Area
2 reviews
Dined on April 10, 2019
Overall4food3service4ambience4

A nice place for lunch - we had the lunch (set) menu which was great value. Tasty and very filling.

r
ruth
London
3 reviews
Dined on February 24, 2019
Overall1food1service1ambience1

Wasn’t very happy as they phoned the day before to cancel our reservation as were overbooked.

OT
OpenTable Diner
Berkshire
5 reviews
Dined on February 23, 2019
Overall5food5service5ambience5

Enjoyable evening with great staff looking after us

OT
OpenTable Diner
London
1 review
Dined on February 17, 2019
Overall5food5service5ambience5

We ended up going here as a last resort and I am so glad we did. One worker recognized that we were first timers, and helped us along for the whole time. The staff was so nice. The food was amazing as well. Would come back again for sure!

DM
vipDonaldM
London
13 reviews
Dined on January 23, 2019
Overall5food5service5ambience4

A very good meal and excellent service

OT
OpenTable Diner
1 review
Dined on December 14, 2018
Overall1food1service1ambience1

So disappointed booked for my husbands 65th when arrived at Malmaison was told restaurant was fully booked will never use this company again so angry why did you confirm this booking don’t use this website they lie

OT
vipOpenTable Diner
London
11 reviews
Dined on November 25, 2018
Overall1food1service1ambience1

Very disappointed. Booked through open table and also rang to confirm the booking three days earlier as previously had issues but they still didn’t have our booking. Front of house staff was abrupt. The manager tried to help but was only able to give us a table for two hours and one member of our party hadn’t arrived so we left. Not impressed with the service as we have come here for several years. Meeting up every two months for Sunday lunch so thought the staff could be more polite. Will not be returning

AF
vipAussieFoodie
London
30 reviews
Dined on November 16, 2018
Overall1food1service1ambience1

Showed up for our booking to find that they had a function on and whilst I had proof of our booking, they were unable to honour it.

HO
HollyO
1 review
Dined on June 16, 2018
Overall5food5service5ambience5

The food and service and ambiance were excellent. Our waiter was attentive and went out of his way to make our meal enjoyable. The restaurant was also easily able to cater for my lactose intolerance. I highly recommend.

SF
Sus4Food
Berkshire
41 reviews
Dined on April 7, 2018
Overall2food2service1ambience3

Although the ambience was good and our waiter very nice, we were very disappointed having finally made it to Malmaison. Our starters took around 40 minutes to arrive and there was still a long wait for our mains after that. We were brought complimentary bread and olives after about 20 minutes, but assured the starters were 'on their way now', which turned out to be another 20 minutes. In addition, I was very unimpressed that, in an upmarket hotel/restaurant, two of the Ladies' toilets were out of paper and the third had probably just enough for me and the next visitor!

HV
vipHVACNIKOS
London
26 reviews
Dined on March 29, 2018
Overall5food5service5ambience5

Very professional staff offering a warm and relaxing service, food excellent as usual.

F
Foodie
Berkshire
20 reviews
Dined on March 16, 2018
Overall4food4service4ambience3

Surprisingly quiet for a Friday lunchtime, so a bit lacking in atmosphere, but the food and service were both good. The waitress was well informed and communicative, explained the dishes if the day and winter menu etc. We enjoyed our meal and would return.

J
Janetsch
London
32 reviews
Dined on December 5, 2017
Overall4food4service5ambience3

We had a lovely Xmas meal. It was Tuesday so it was very quiet. But the service was excellent. Main and starter were fab. Dessert was disappointing though. I love it here so will def go back.

J
vipJoey
London
47 reviews
Dined on November 19, 2017
Overall3food2service2ambience3

Planned a brunch with friends and whilst it is in a great location, and the starters and deserts were fab the roasts just didn't quite live up to expectations. We will try again in the future though!

DA
DAVIDT
London
15 reviews
Dined on November 1, 2017
Overall3food2service2ambience2

Nice location but lacking in any soul! The dining experience at lunchtime was ok, the food was alright and the service was so-so. There's nothing fundamentally wrong with the restaurant but the slightly clueless staff (the girl had no idea how to take a bill payment from a card machine) and very empty dining room meant that atmosphere and enjoyment was just ok!

OT
OpenTable Diner
Berkshire
5 reviews
Dined on October 10, 2017
Overall5food5service5ambience5

Superb food and good service nice place the malmaison

OT
vipOpenTable Diner
London
15 reviews
Dined on July 26, 2017
Overall4food3service4ambience4

Good venue, food ok but over priced

AB
AlexandraB
Manchester
2 reviews
Dined on March 26, 2017
Overall4food5service3ambience3

The food was very nice, and the portions were big so in terms of value for money that was good. The waitress was lovely, and very cheerful and funny which was nice however the head waitress was quite rude when we went arrived and was really annoyed that I hadn't confirmed my booking but they hadn't called the right number. Also, finding the actual dining room was hard as it isn't clearly signposted at all. As it was Mother's Day, the Sunday Lunch menu was £10 more than usual - I appreciate this is a celebration day but serving exactly the same as every week for £10 more is a bit steep.

As a side note, all Mother's got free gifts on the day and there was a man coming round with a polaroid to take pictures - He went to every table except for ours and it really upset my mum that we didn't get a polaroid as it seemed unfair and we have no idea why we didn't quality.

MI
MartinI
Berkshire
1 review
Dined on December 17, 2016
Overall1food1service1ambience1

I had never used Malmaison or opentable previously and never will again. Booked the table. Received confirmation email from opentable. Then got call from Restaurant saying the booking was cancelled and should never have been taken. Call received 1/2 hour after email confirmation. Promised a follow up from James at the restaurant. Received an email next day saying it would be looked into and someone would come back to me. Nothing received from either party. Atrocious customer service from both parties. Very embarrassing for myself and my guests. All in all a horrific experience. Very poor customer service. Still awaiting a response from restaurant. Bad! Bad! Bad!

F
vipFazzy
London
100 reviews
Dined on November 21, 2016
Overall3food4service5ambience3

This visit did not start very well. I arrived with a new business client to be told they did not have my booking and the restaurant was booked out for a private function anyway. reception told us they had converted a meeting room into a dining room for guests and we would eat there. While not ideal we chose to stay. The rest of the visit was fine. The food (steaks) was good and our waitress was excellent.

OT
vipOpenTable Diner
Seattle
5 reviews
Dined on October 11, 2016
Overall3food2service5ambience4

Awful burger

OT
OpenTable Diner
London
4 reviews
Dined on September 23, 2016
Overall3food4service4ambience3

The wine of choice was not available chilled.
Air conditioning was too cold.
Swordfish overlooked
Fish ale portion size too small
Burger and chips were beautiful

AS
AndrewS
Berkshire
1 review
Dined on June 19, 2016
Overall5food5service5ambience4

I booked for Father's Day at the last minute having no idea what to expect and being a little surprised that there was still room. Two of us travelled by train, and it was next to the station. The five of us were all delighted and ate too much. The soup was nice and spiky, there was a massive choice for the help yourself second course, the mains were all as we wanted, and the desserts suitably fattening. Service was excellent and I, as dad, was given a little bag of goodies at the end. Really charming. We'll be back. Well done.

AF
vipAussieFoodie
London
30 reviews
Dined on April 23, 2016
Overall1food1service1ambience1

Malmaison Reading let OpenTable confirm tables, but then do not honour them when you show up. We booked, got confirmation, was sitting having a drinking in the bar only to get a call from the receptionist saying that they couldn't seat us until 9pm (when the booking site had tables available from 1945 onwards in 15 min increments). Totally rorting the system if they won't honour a reservation made on their preferred booking platform.

NI
NICKJ
Bath
82 reviews
Dined on February 24, 2016
Overall1food3service1ambience1

Have dined here several times previously without any issues. However, on this occasion the restaurant was being refurbished (no mention of this at the time of booking) & the tables were located in the bar area. Service & ambiance were dire, any of the high street chains would have been better than this.

OT
OpenTable Diner
London
1 review
Dined on February 14, 2016
Overall2food2service2ambience3

Maybe I should have known that eating out on Valentine's Day was a mistake. If I didn't know before I do now. Service was slow - a five min wait for a table even though I'd booked. Standing in a doorway isn't a great start. Waited an age for my starter, and when it came I had to hunt for the microscopic bits of tuna under a sea of salad. Main course (fish cakes) were dry and barely warm. The sweet was mass produced and charmless. Another thing we chose not to drink alcohol and we were offered a complimentary alcoholic cocktail. Would have been a nice touch if we'd have been offered non-alcoholic alt or even had cost of first orange juice taken off. It's the most expensive and disappointing meal ever. But it was Valentine's Day!

OT
OpenTable Diner
Berkshire
2 reviews
Dined on January 1, 2016
Overall5food5service5ambience5

Fantastic service & food

OT
OpenTable Diner
Manchester
5 reviews
Dined on December 5, 2015
Overall1food1service1ambience1

I booked through Opentable and received the confirmation email. When I turned up I was told by the staff "we always asked people to phone us to confirm. Really?! Missed that memo...doesn't that defeat the object of booking through Opentable?! Anyway, I was told they actually didn't have any availability at all and they'd been calling me "all day". Needless to say there were no missed calls on my phone. So off we went out into the night!!! My advice; don't book Malmaison through open table as they ignore the booking and the availability of tables is a nonsense.

p
vippaul
London
34 reviews
Dined on September 8, 2015
Overall4food5service4ambience4

Terrific food great cocktails and attentive and courteous staff

s
solarfreak
London
1 review
Dined on September 6, 2015
Overall3food3service2ambience2

Went here on a fairly quiet Sunday evening for an anniversary with the other half. Food was good, albeit rather expensive for the standard. Decor wasn't what you'd look for in a romantic evening and the service although good was too slow (nearly an hour wait between starter and mains). Would only revisit if either prices went down or food quality goes up.

Z
Ziggy
Berkshire
1 review
Dined on March 20, 2015
Overall1food1service1ambience1

Unfortunately, we didn't even have a chance to have a meal. Restaurant was designed for couples on a romantic night out. A group booking of 5 ladies just wouldn't have been appropriate for the ambiance . Very disappointed.

NI
NICKJ
Bath
82 reviews
Dined on November 25, 2014
Overall3food3service3ambience4

Excellent meal in quiet surroundings, close to the station.

OT
OpenTable Diner
London
1 review
Dined on September 13, 2014
Overall3food4service2ambience3

Service started off very slow and took ages to get just water and a drink. The starter was then quite prompt and the main followed pretty rapidly after. Balance of service required.

FAQs

Malmaison Brasserie - Reading is rated 4 stars by 253 OpenTable diners.

Yes, you can generally book this restaurant by choosing the date, time and party size on OpenTable. Due to local restrictions, this restaurant may not be accepting reservations at the moment.