Malmaison Brasserie - Reading
Went to this restaurant after a long day and train ride. It was so close to the train station and truly amazing. Diana at the hostess stand was so kind and helpful to be able to accommodate a last minute reservation on a busy Saturday night. It was definitely not easy, as this is such a lovely restaurant and in high demand!
The food was great, but the service was outstanding. Thanks for such a great meal for me to enjoy with my family!
Outstanding! Our third experience here. A beautiful night .
Very pleasant evening. Staff attentive but for a 7.30pm booking, was surprised that they had run out of the rump steak option. However the meal chosen was good quality.
Popped in for breakfast. Good service, nice porridge but the concept of the overall menu is frustrating. To offer a full cooked breakfast for £2 more than the continental (but including the full continental) indicates that the continental is more popular, but dramatically over priced.
Firstly, if you book via Open Table then call the restaurant and confirm they received your booking. There doesn't appear to be the option of feeding back on Open Table's App/service. It is a regular complaint that Open Table bookings aren't received and people are turned away, I am told.
The restaurant itself was pretty good. Good service and the food was good.
The bar area was very rowdy (Saturday night), so there was the background noise from that, but the restaurant itself had a good ambience.
Staff were excellent. We were eating early and restaurant was quiet but the staff made us feel relaxed and welcome. Food was good and good value.
When we got to the restaurant they didn’t have our reservation, but luckily there was room for us. Given this was a special evening it didn’t start well.
Food was great, service good.
A nice place for lunch - we had the lunch (set) menu which was great value. Tasty and very filling.
Wasn’t very happy as they phoned the day before to cancel our reservation as were overbooked.
Enjoyable evening with great staff looking after us
We ended up going here as a last resort and I am so glad we did. One worker recognized that we were first timers, and helped us along for the whole time. The staff was so nice. The food was amazing as well. Would come back again for sure!
A very good meal and excellent service
So disappointed booked for my husbands 65th when arrived at Malmaison was told restaurant was fully booked will never use this company again so angry why did you confirm this booking don’t use this website they lie
Very disappointed. Booked through open table and also rang to confirm the booking three days earlier as previously had issues but they still didn’t have our booking. Front of house staff was abrupt. The manager tried to help but was only able to give us a table for two hours and one member of our party hadn’t arrived so we left. Not impressed with the service as we have come here for several years. Meeting up every two months for Sunday lunch so thought the staff could be more polite. Will not be returning
Showed up for our booking to find that they had a function on and whilst I had proof of our booking, they were unable to honour it.
The food and service and ambiance were excellent. Our waiter was attentive and went out of his way to make our meal enjoyable. The restaurant was also easily able to cater for my lactose intolerance. I highly recommend.
Although the ambience was good and our waiter very nice, we were very disappointed having finally made it to Malmaison. Our starters took around 40 minutes to arrive and there was still a long wait for our mains after that. We were brought complimentary bread and olives after about 20 minutes, but assured the starters were 'on their way now', which turned out to be another 20 minutes. In addition, I was very unimpressed that, in an upmarket hotel/restaurant, two of the Ladies' toilets were out of paper and the third had probably just enough for me and the next visitor!
Very professional staff offering a warm and relaxing service, food excellent as usual.
Surprisingly quiet for a Friday lunchtime, so a bit lacking in atmosphere, but the food and service were both good. The waitress was well informed and communicative, explained the dishes if the day and winter menu etc. We enjoyed our meal and would return.
We had a lovely Xmas meal. It was Tuesday so it was very quiet. But the service was excellent. Main and starter were fab. Dessert was disappointing though. I love it here so will def go back.
Planned a brunch with friends and whilst it is in a great location, and the starters and deserts were fab the roasts just didn't quite live up to expectations. We will try again in the future though!
Nice location but lacking in any soul! The dining experience at lunchtime was ok, the food was alright and the service was so-so. There's nothing fundamentally wrong with the restaurant but the slightly clueless staff (the girl had no idea how to take a bill payment from a card machine) and very empty dining room meant that atmosphere and enjoyment was just ok!
Superb food and good service nice place the malmaison
Good venue, food ok but over priced
The food was very nice, and the portions were big so in terms of value for money that was good. The waitress was lovely, and very cheerful and funny which was nice however the head waitress was quite rude when we went arrived and was really annoyed that I hadn't confirmed my booking but they hadn't called the right number. Also, finding the actual dining room was hard as it isn't clearly signposted at all. As it was Mother's Day, the Sunday Lunch menu was £10 more than usual - I appreciate this is a celebration day but serving exactly the same as every week for £10 more is a bit steep.
As a side note, all Mother's got free gifts on the day and there was a man coming round with a polaroid to take pictures - He went to every table except for ours and it really upset my mum that we didn't get a polaroid as it seemed unfair and we have no idea why we didn't quality.
I had never used Malmaison or opentable previously and never will again. Booked the table. Received confirmation email from opentable. Then got call from Restaurant saying the booking was cancelled and should never have been taken. Call received 1/2 hour after email confirmation. Promised a follow up from James at the restaurant. Received an email next day saying it would be looked into and someone would come back to me. Nothing received from either party. Atrocious customer service from both parties. Very embarrassing for myself and my guests. All in all a horrific experience. Very poor customer service. Still awaiting a response from restaurant. Bad! Bad! Bad!
This visit did not start very well. I arrived with a new business client to be told they did not have my booking and the restaurant was booked out for a private function anyway. reception told us they had converted a meeting room into a dining room for guests and we would eat there. While not ideal we chose to stay. The rest of the visit was fine. The food (steaks) was good and our waitress was excellent.
The wine of choice was not available chilled.
Air conditioning was too cold.
Fish ale portion size too small
Burger and chips were beautiful
I booked for Father's Day at the last minute having no idea what to expect and being a little surprised that there was still room. Two of us travelled by train, and it was next to the station. The five of us were all delighted and ate too much. The soup was nice and spiky, there was a massive choice for the help yourself second course, the mains were all as we wanted, and the desserts suitably fattening. Service was excellent and I, as dad, was given a little bag of goodies at the end. Really charming. We'll be back. Well done.
Malmaison Reading let OpenTable confirm tables, but then do not honour them when you show up. We booked, got confirmation, was sitting having a drinking in the bar only to get a call from the receptionist saying that they couldn't seat us until 9pm (when the booking site had tables available from 1945 onwards in 15 min increments). Totally rorting the system if they won't honour a reservation made on their preferred booking platform.
Have dined here several times previously without any issues. However, on this occasion the restaurant was being refurbished (no mention of this at the time of booking) & the tables were located in the bar area. Service & ambiance were dire, any of the high street chains would have been better than this.
Maybe I should have known that eating out on Valentine's Day was a mistake. If I didn't know before I do now. Service was slow - a five min wait for a table even though I'd booked. Standing in a doorway isn't a great start. Waited an age for my starter, and when it came I had to hunt for the microscopic bits of tuna under a sea of salad. Main course (fish cakes) were dry and barely warm. The sweet was mass produced and charmless. Another thing we chose not to drink alcohol and we were offered a complimentary alcoholic cocktail. Would have been a nice touch if we'd have been offered non-alcoholic alt or even had cost of first orange juice taken off. It's the most expensive and disappointing meal ever. But it was Valentine's Day!
Fantastic service & food
I booked through Opentable and received the confirmation email. When I turned up I was told by the staff "we always asked people to phone us to confirm. Really?! Missed that memo...doesn't that defeat the object of booking through Opentable?! Anyway, I was told they actually didn't have any availability at all and they'd been calling me "all day". Needless to say there were no missed calls on my phone. So off we went out into the night!!! My advice; don't book Malmaison through open table as they ignore the booking and the availability of tables is a nonsense.
Terrific food great cocktails and attentive and courteous staff
Went here on a fairly quiet Sunday evening for an anniversary with the other half. Food was good, albeit rather expensive for the standard. Decor wasn't what you'd look for in a romantic evening and the service although good was too slow (nearly an hour wait between starter and mains). Would only revisit if either prices went down or food quality goes up.
Unfortunately, we didn't even have a chance to have a meal. Restaurant was designed for couples on a romantic night out. A group booking of 5 ladies just wouldn't have been appropriate for the ambiance . Very disappointed.
Excellent meal in quiet surroundings, close to the station.
Service started off very slow and took ages to get just water and a drink. The starter was then quite prompt and the main followed pretty rapidly after. Balance of service required.
Malmaison Brasserie - Reading is rated 4 stars by 253 OpenTable diners.
Yes, you can generally book this restaurant by choosing the date, time and party size on OpenTable. Due to local restrictions, this restaurant may not be accepting reservations at the moment.